16
2.
The
service
provider
should
assure
their
technicians
are
properly
vetted
to
local
standards
and
perform
a
background
check.
3.
In
providing
a
service
contract
to
owners,
that
contract
should
include:
a.
A
fixed
and
stated
fee
for
parts,
labor,
and
materials
required
for
ongoing
operation
except
for
consumable
chemicals
and
electrical
power
b.
Service
frequency
should
be
on
a
quarterly
basis
with
a
planned
CIP
(Clean
‐
in
‐
place)
scheduled
annually
or
at
some
other
pre
‐
determined
frequency
or
performance
trigger
(e.g.
flow
<0.3
Lpm
/
membrane
cartridge).
Quarterly/bi
annual
maintenance
must
include
all
recommended
checks
including
bioreactor
discharge
to
sewer,
transfer
pump
flow,
setting,
and
water
quality.
The
checks
must
also
adhere
to
any
state
and
local
regulations
that
apply.
c.
Service
response
by
service
provider
should
be
less
than
24
hours
from
notification.
Owner
Requirements:
1.
AQUALOOP
system
owners
must
sign
a
service
contract
with
a
local
dealer
to
conduct
periodic
checks
and
maintenance
and
comply
with
all
requirements
outlines
in
INTEWA’s
and
the
distributor’s
written
materials
for
installation
and
service.
1.
Owners
should
only
purchase
AQUALOOP
systems
from
certified
and
trained
service
providers.
2.
Owners
should
contact
the
local
Distributor
or
dealer
with
questions
specific
to
their
system.
Contact
For
customers
in
Germany:
For
any
queries,
ordering
of
spare
parts
as
well
as
service
requests,
kindly
contact
INTEWA
GmbH
directly,
quoting
the
model
type,
the
serial
number
and
the
purchase
invoice
details.
INTEWA
GmbH
Jülicher
Straße
336
52070
Aachen,
Germany
Tel.:
0049
‐
241
‐
96605
‐
0
Fax:
0049
‐
241
‐
96605
‐
10
Email:
Internet:
www.intewa.de
In
the
event
service
is
required
we
will
offer
the
estimated
service
costs
in
advance.
The
warranty
terms
are
included
in
our
sales
conditions
and
can
be
viewed
at:
http://www.intewa.de/en/customer
‐
menu/contact/legal
‐
conditions/
