background image

34

System Boot

Does not boot from the expected boot device

Reason

Solution

Boot device order is not correctly set.

Change the boot device order in the BIOS.  See
Chapter 7.

Operating system is not on the system
drive.

Reinstall the operating system.

BIOS attempts to boot from wrong hard
disk drive.

Ensure SCSI controller for primary system disk
drive is installed lower in slot order than any other
SCSI controllers.

IDE hard disk drive is connected to IDE
controller.

BIOS cannot boot from SCSI hard disk drive if an
IDE hard disk drive is connected.  Disconnect all
IDE hard disk drives.

System attempts to boot from CD-ROM
drive instead of a SCSI hard disk drive.

Do not boot the system with a bootable CD-ROM
disc in the CD-ROM drive.  You may want to
change the boot device order in the BIOS to boot
from a SCSI disk drive first.  See Chapter 7.

Series of beeps and error messages display

Message

Explanation and Solution

Refresh Failure

Bad memory refresh circuitry on the system board.
Remove and reinstall DIMM(s).  If error persists,
replace the DIMM(s).

Parity Error

Parity error in the first 64 KB block of memory.
Remove and reinstall DIMM(s).  If error persists,
replace DIMM(s).

Base 64 KB Memory Error

Memory failure in the first 64 KB.  Remove and
reinstall the DIMM(s).  If error persists, replace the
DIMM(s).

Timer Not Operational

Memory failure in the first 64 KB, or Timer 1 on
the system board is not functioning.  Call the
Customer Response Center.

Processor Error

The CPU on the system board generated an error.
Call the Customer Response Center.

8042 - Gate A20 Failure

The BIOS cannot switch to protected mode.  Call
the Customer Response Center.

Processor Exception Interrupt

The CPU generated an exception interrupt.  Call the
Customer Response Center.

Summary of Contents for Zx1 ViZual Workstation

Page 1: ...Zx1 ViZual Workstation System Guide August 1999 D1AA00300...

Page 2: ...Computer Systems and the Intergraph Computer Systems logo are registered trademarks of Intergraph Computer Systems Zx is a trademark of Intergraph Computer Systems Other brands and product names are t...

Page 3: ...ced Replace the battery only with the same or equivalent type as recommended by the manufacturer Dispose of used batteries according to the manufacturer s instructions Internal components may be at hi...

Page 4: ......

Page 5: ...ower 7 Starting the System 8 What s Next 8 2 Setting Up the Software 9 Preparing for Setup 9 Going Through Setup 11 Finishing Setup 12 Creating an Emergency Repair Disk 13 Creating System Software Bac...

Page 6: ...leaning System Components 31 5 Troubleshooting Operational Problems 33 Getting Started 33 System Power 33 System Boot 34 Video 36 Audio 37 Network 37 Peripheral Drive Errors 37 Miscellaneous Hardware...

Page 7: ...ternal SCSI Peripheral Devices 62 SCSI Cable Lengths and Device Speeds 63 SCSI Cable Quality 63 SCSI IDs 64 Connecting External SCSI Devices 64 Changing SCSI Controller or Device Settings 65 Upgrading...

Page 8: ...ower Management 89 System Resources 89 ISA Bus Interrupt IRQ Assignments 89 Direct Memory Access DMA Channels 90 Input Output I O Addresses 90 Memory Addresses 91 Using System Resources 92 System Conf...

Page 9: ...oblems describes how to resolve basic problems you may encounter when using the system Chapter 6 Reinstalling the Operating System describes how to reinstall the operating system and associated system...

Page 10: ...ee the System Board Manual delivered with the workstation See the Late Breaking News document if provided for important hardware and documentation details not covered in this document Ergonomic Inform...

Page 11: ...es and fixes and more To connect to the IBBS 1 Set your system s communications protocol for eight 8 data bits no parity one 1 stop bit and any baud rate up to 14 400 2 Using a modem call 1 256 730 87...

Page 12: ...s serial number Software product serial numbers are included in the product packaging Hardware product serial numbers are on a sticker affixed to the product Your name and telephone number A brief de...

Page 13: ...Late Breaking News if provided and Start Here document for a special purpose system if provided Operating system software CD ROM and diskettes drivers and other system software CD ROM and diskettes an...

Page 14: ...o 80 percent non condensing the optimum humidity is 50 percent non condensing Connecting System Components CAUTION If you do not use the cables delivered with the system use shielded cables to prevent...

Page 15: ...Power Receptacle AC Voltage Selection Switch USB Serial COM Parallel LPT Serial COM Video Out typical SCSI Microphone Ethernet Network Audio Line In Audio Line Out MIDI Game Mouse Keyboard Expansion S...

Page 16: ...ltiple monitors connect one monitor to each installed graphics controller card See the graphics controller documentation for more information 2 Connect the cables from the keyboard and the mouse to th...

Page 17: ...ion slots and typical installed expansion cards Slot Type Typical Expansion Cards Installed 1 Top AGP Graphics controller 2 PCI Graphics controller for multi card configurations 3 PCI Graphics control...

Page 18: ...CSI peripheral device 4 Connect a SCSI cable between SCSI ports on any additional SCSI peripheral devices 5 Set the SCSI ID of each peripheral device to a unique SCSI ID number Do not use any SCSI ID...

Page 19: ...ied to the system Auxiliary power ensures that system components power up quickly when needed See Chapter 4 Operating the System for more information on controlling system power To connect the system...

Page 20: ...e base unit and press the Power button shown in the following figure What s Next You can do the following to prepare your system for use If you want to get going with the default setup go to Chapter 2...

Page 21: ...the SCSI controller graphics controller audio controller network controller and mouse Driver software for internal peripheral devices and for additional expansion cards installed at the factory Core...

Page 22: ...the system is connected to a network that uses the Transmission Control Protocol Internet Protocol TCP IP get and record the appropriate TCP IP information for your system from your network administra...

Page 23: ...Power button shown in the following figure The first time you start the system it boots to a Microsoft End User License Agreement EULA After reading and accepting the terms of the agreement follow th...

Page 24: ...he operating system s Setup files After you complete Setup and restart the system you can set up a user account and join a workgroup or domain if needed See the operating system documentation and oper...

Page 25: ...stem before shipment and which are not available on the operating system CD ROM You may need these backup diskettes later for example if you have to reinstall a device driver or the operating system Y...

Page 26: ...14 What s Next See Chapter 3 Configuring the System to configure the system for use See Chapter 4 Operating the System for related information on operating the system...

Page 27: ...s video display You can also determine which type of graphics controller is installed on your system See the graphics controller documentation delivered with the system and any README files delivered...

Page 28: ...restart the system 2 Press the space bar when prompted to display the Last Known Good menu If using the Last Known Good option fails to correct the video display problems you can obtain a functional...

Page 29: ...Com 3C905B TX 10 Mbit 100 Mbit Ethernet network controller card This Peripheral Component Interconnect PCI card features Wake On LAN technology The required driver software was installed before shipme...

Page 30: ...sk drive or CD ROM drive you may need to reassign system drive letters See the operating system Help for more information To change drive letters 1 Exit all applications currently running on your syst...

Page 31: ...lick OK 7 When prompted click Yes to restart the system with the new settings or click No to continue with other tasks and use the new settings the next time you restart the system Configuring the SCS...

Page 32: ...and keep a backup copy of the Emergency Repair Disk See the operating system documentation and Help for information on creating and using an Emergency Repair Disk Configuring the BIOS The system s ba...

Page 33: ...nd Closing the Door A door on the front of the system controls access to the Power button LED indicators the floppy disk drive the CD ROM drive and other front access peripheral devices To open the do...

Page 34: ...e system Auxiliary power ensures that system components power up quickly when needed The Power button is a momentary contact switch changing system states based upon the length of time the button is p...

Page 35: ...Shutdown for more information on controlling system power Reading System LEDs The LEDs on the faceplate describe the current operational state of the system If the Power LED is Then Unlit Auxiliary po...

Page 36: ...e finished configuring the utility click Start Shutdown After you start the system again the utility will use the settings you selected The Automatic System Shutdown dialog contains the following opti...

Page 37: ...m 1 Turn on power to the system 2 At the boot menu select the appropriate operating system option and then press ENTER To log on to the operating system 1 If the logon dialog does not display press CT...

Page 38: ...tabilize and the disk drives to stop spinning Using the Keyboard The system s PS 2 compatible keyboard includes the following features 104 standard keys including special application function keys F1...

Page 39: ...application specific functions DELETE Deletes characters You can use either of the Windows keys in combination with other keys to perform certain operating system functions as follows Key Combination...

Page 40: ...the left mouse button twice Drag Press and hold the left mouse button then move the mouse Release the button when you finish dragging your selection to a new location Right click Press and release th...

Page 41: ...g overwritten or erased slide the write protect tab on the diskette toward the diskette edge until it snaps into place To write data to a diskette ensure the write protect opening is covered Using the...

Page 42: ...m shipped with some or all of the following InterSite programs installed InterSite Welcome provides tools to ensure that your system is fully ready for use See InterSite Welcome for more information I...

Page 43: ...der in the BIOS You can set the system to boot first from a diskette then from a SCSI disk drive and then from the ATAPI CD ROM drive See Chapter 7 Configuring the BIOS for information on using the BI...

Page 44: ...32...

Page 45: ...evices for troubleshooting help if there are problems these devices The following chapters in this document contain information and instructions that may be helpful when carrying out troubleshooting p...

Page 46: ...e order in the BIOS to boot from a SCSI disk drive first See Chapter 7 Series of beeps and error messages display Message Explanation and Solution Refresh Failure Bad memory refresh circuitry on the s...

Page 47: ...C Change the boot sequence See Chapter 7 for information on running BIOS Setup and changing the boot sequence BIOS is corrupted Load a new BIOS to the system s flash memory See Chapter 7 and the Syst...

Page 48: ...sockets I O Card parity error message displays Reason Solution Faulty card is installed in the ISA slot Remove the ISA card and then restart the system Video System is powered on but screen remains b...

Page 49: ...properly connected notify your network administrator Networking software is configured incorrectly Review the network settings in the operating system and or notify your network administrator Cannot p...

Page 50: ...ard System loses BIOS configuration information Reason Solution Lithium battery voltage on the system board is low The system also displays a battery voltage low message during the system boot Replace...

Page 51: ...dows NT 4 0 Windows 98 or Windows 95 and run Version Manager Create backup diskettes for the system software listed for your system in Version Manager Backup diskettes or software CD ROMs and document...

Page 52: ...e select Custom Setup On a system with internal SCSI disk drives and a SCSI controller press the S key to install the SCSI controller driver from backup diskette Select Other Requires disk provided by...

Page 53: ...onal changes required for your system as described in Chapter 4 Operating the System If your system was running 4 0 Service Pack software install this software after installing drivers and other syste...

Page 54: ...lled 2 Insert the Windows NT 4 0 Service Pack CD ROM into your system s CD ROM drive 3 In Explorer or File Manager go to the SUPPORT UTILS I386 directory 4 Double click DMACHECK EXE The ATAPI DMA supp...

Page 55: ...erating parameters Each time you power on the system the BIOS uses stored parameters to configure system operation The BIOS Setup program which is also stored in the flash EPROM on the system board al...

Page 56: ...restore Fail Safe default values to all parameters Fail Safe defaults are the safest set of parameters They should always work but do not provide optimal system performance Use them if the system is b...

Page 57: ...splay of BIOS information during boot The Optimal default is Silent Floppy Access Control Sets diskette access when booting from diskette The Optimal default is Read Write Hard Disk Access Control Set...

Page 58: ...the parameter The Optimal default is Disabled Advanced Chipset Setup Parameter Description USB Function Set support for the Universal Serial Bus USB The Optimal default is Disabled USB KB Mouse Legacy...

Page 59: ...or the Advanced Configuration and Power Interface ACPI control register The Optimal default is Disabled Gated Clock Sets support for the gated clock The Optimal default is Disabled Graphics Aperture S...

Page 60: ...r chipset power management and Advanced Power Management APM features The Optimal default is Enabled Power Button Function Sets the operation of the system s power button The Optimal default is On Off...

Page 61: ...t LAN Wake Up Sets support for Wake on LAN The Optimal default is Disabled PC98 Power LED Sets support for PC98 power LED use The Optimal default is Disabled FAN OFF at Suspend Sets support to turn of...

Page 62: ...P The IRQs are 3 4 5 7 9 10 11 12 14 and 15 Reserved Memory Size Sets the size of the memory area reserved for legacy ISA adapter cards The Optimal default is Disabled Reserved Memory Address Sets the...

Page 63: ...d by the parallel port This parameter only appears if the Onboard Parallel Port parameter is set to 278 or 378 The Optimal default is 7 Parallel Port DMA Channel Sets the DMA channel for the parallel...

Page 64: ...52...

Page 65: ...e bare metal of the system s chassis to protect against electrostatic discharge NOTE Right side and left side are as seen from the front of the system Avoiding Electrostatic Discharge Sensitive compon...

Page 66: ...g the left side panel To remove a side panel 1 Slide both lock clips on the side panel away from each other UNLOCK 2 Grasp the handhold on the panel and pull the panel back and away from the chassis T...

Page 67: ...interference EMI emissions To remove the faceplate 1 Open the door and stow it in the base unit You cannot remove the faceplate if the door is closed See Chapter 4 Operating the System 2 Remove both s...

Page 68: ...e faceplate onto the chassis until all tabs engage CAUTION Engage the tabs with care Do not apply more pressure than necessary System Components The following figure shows the system s major component...

Page 69: ...Right side and left side are as seen from the front of the system See Chapter 8 Gaining Access to System Components for details on opening the system and protecting against electrostatic discharge Th...

Page 70: ...ard PnP cards are ISA cards that contain configuration registers like PCI cards During startup the system s BIOS automatically detects the installed card and assigns the necessary system resources Sin...

Page 71: ...ing System Components for instructions CAUTION Spare blanking plates are included with the system Ensure that you cover an open slot with a blanking plate to ensure proper airflow for cooling and to r...

Page 72: ...ch The system supports up to 1 GB 1 024 MB of error correction code ECC synchronous dynamic random access memory SDRAM Install DIMMs in order from the lowest bank to the highest bank beginning with ba...

Page 73: ...ne of the front access device bays A second cable delivered with the workstation is available to connect two front access EIDE devices to the secondary EIDE channel SCSI peripheral devices are control...

Page 74: ...he SCSI ID enabling or disabling termination installing device drivers when required and configuring other drive attributes If you are installing a internal peripheral device that connects to an expan...

Page 75: ...4 ft 12 m Bus used in the system The total cable length on the system s Wide Ultra2 SCSI bus is the sum of the following Internal SCSI cable 40 inches 1 0 meter SCSI cable between the system and the f...

Page 76: ...SCSI ID of each peripheral device to a unique SCSI ID number Do not use any SCSI ID numbers already used by the system 6 For each SCSI peripheral device connected to the port if the device is The las...

Page 77: ...r non Ultra2 SCSI external devices to the system For more information on the SCSI Configuration Utility see Chapter 3 Configuring the System Upgrading Processors You can upgrade a single processor sys...

Page 78: ...66...

Page 79: ...t the system s power cord from its AC power outlet WARNING Internal components may be at high temperatures Allow time for them to cool before handling them WARNING Internal components can be damaged b...

Page 80: ...utlet 1 Disconnect the power and data cables from the drive 1 Remove and retain the screws securing the floppy disk drive to its bay 2 Slide the drive out the front of the base unit chassis 3 Connect...

Page 81: ...e system s power cord from its AC power outlet WARNING The CD ROM drive contains a laser and is classified as a Class 1 Laser Product To prevent direct exposure to the laser beam and to avoid hazardou...

Page 82: ...emoved disk drive can cause the heads to crash Subsequent failures may not be noticeable for three to six months Handle disk drives carefully to avoid damage Three 3 5 inch x 1 0 inch peripheral devic...

Page 83: ...sis 4 If replacing an internal access device remove and retain the screws securing the device to the cage and remove it from the cage 5 Place the new device in the cage and secure it with the screws r...

Page 84: ...andle the expansion card carelessly Do not expose the expansion card to moisture or extreme temperatures Do not remove the expansion card from its antistatic package until you are ready to install it...

Page 85: ...are certified for use with Intergraph computers at extremes of temperatures and system load to ensure reliable performance System memory modules available from other vendors may not function properly...

Page 86: ...g the System and the System Board Manual for more information on processor modules and their sockets Processor Heat sink mounting bracket Retention module Heat sink lock To replace a processor module...

Page 87: ...onto the heat sink lock mounting posts Power Supply WARNING There are no user serviceable parts in the power supply Return the power supply to the manufacturer for repair The power supply is located i...

Page 88: ...nit chassis 5 Place the new power supply on its shelf in the base unit chassis and secure it with the four screws removed previously 6 Make sure the AC voltage selection switch on the power supply on...

Page 89: ...m is always on when connected to AC power Before performing this task disconnect the system s power cord from its AC power outlet 1 Disconnect the fan s power cable from its power supply connector 2 D...

Page 90: ...connector 3 Remove and retain the screws securing the fan to the back of the base unit chassis CAUTION Support the fan as you remove the screws Do not let the fan fall onto any installed expansion ca...

Page 91: ...tic rivets on the processor retention modules and remove the retention modules from the chassis 7 Remove the 13 screws from the system board 8 Lift the system board out of the chassis and place it on...

Page 92: ...connected to AC power Before performing this task disconnect the system s power cord from its AC power outlet 1 Remove any expansion cards that restrict access to the battery 2 Note the positive orie...

Page 93: ...e in this chapter 3 Disconnect the power switch cable from its connector on the system board 4 Remove and retain the screw that secures the power switch to the base unit chassis 5 Turn the power switc...

Page 94: ...e chassis gently push the new LED into the tabs that hold it to the chassis until it clicks into place 17 Connect the LED cable to its connector on the system board or on the SCSI controller card as a...

Page 95: ...vered with your workstation for detailed information on the system board and its components memory slots and sockets jumpers and connectors and external ports Functional Diagram The following diagram...

Page 96: ...rfaces or become excessively bent or twisted In particular SCSI cables should not have any creased bends EIDE Cabling The installed EIDE cable connects the primary EIDE channel to the CD ROM drive and...

Page 97: ...ct to the controller s external SCSI port on the back of the base unit An additional SCSI controller card is required to control any SCSI peripheral devices installed in front access device bays Cable...

Page 98: ...r Connects To 1 EIDE connector on system board 2 EIDE device 3 EIDE CD ROM drive installed cable or EIDE device optional cable Internal Access Device SCSI Cable 1 3 2 4 Connector Connects To 1 SCSI in...

Page 99: ...ge is always on 2 Maximum 5 0 V and 3 3 V combined power is 180W The power supply has two power cables P1 and P2 that connect to ATX power connectors on the system board The power supply has six perip...

Page 100: ...unit chassis Another fan is mounted to the upper back of the base unit chassis under the system s power supply Both fans pressurize the chassis and force warm air out of the base unit s vents The chas...

Page 101: ...e Power LED on the front of the base unit indicates the following power states of the system If the Power LED is Then Unlit Auxiliary power is off there is no power consumption the system is disconnec...

Page 102: ...and speaker 0064 1 byte Keyboard controller 0070 bit7 1 bit Enable NMI 0070 bit0 6 7 bits RTC address max 128 bytes 0071 1 byte RTC data byte 0080 008F 16 bytes DMA page registers 00A0 00A1 2 bytes I...

Page 103: ...1 disk change status 03F7 bit0 6 read 7 bits Primary IDE channel status 03F8 03FF 8 bytes COM 1 0CF8 0CFB 4 bytes PCI configuration address registers DW access 0CFC 0CFF 4 bytes PCI configuration dat...

Page 104: ...stalled in your system The system has a limited number of open IRQs To install more ISA devices than you have open IRQs you must disable one unused system port for each excess ISA device unless the de...

Page 105: ...drive 40X EIDE ATAPI compatible CD ROM drive Keyboard Windows 95 98 compatible PS 2 keyboard Mouse Logitech wheel mouse Expansion Slots One full length AGP six full length PCI one shared with ISA two...

Page 106: ...erator PIIX4E Video Display Controller Intel 82443BX PCI AGP System Specifications Item Specifications Dimensions 21 x 7 6 x 20 5 in 53 3 x 19 3 x 52 1 cm Weight 55 lb 25 kg maximum configuration AC l...

Page 107: ...nter From Customer Name Customer Contact Phone Mail Address Reason for Return NOTE All returned equipment MUST be shipped in original Intergraph packaging to obtain warranty service WARNING Back up di...

Page 108: ...stem you will be assigned a RGA log number 3 Complete the RGA Form on the previous page entering the RGA log number obtained from the Customer Response Center Ensure that the address in the From secti...

Page 109: ...oration 9805 Kellner Road Huntsville AL 35894 TO Repair Depot RGA No ________________________ Intergraph Corporation 9805 Kellner Road Huntsville AL 35894 TO Repair Depot RGA No ______________________...

Page 110: ......

Reviews: