Intergraph TDZ 2000 System Setup Download Page 71 | Manualshive

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59

6

Troubleshooting

Use this chapter to help identify the causes of problems that can occur with your
TDZ 2000.

See the System Reference for information on opening the case and working with internal
components. If you cannot resolve the problem or if the instructions direct you to call the
Customer Response Center, contact Intergraph Computer Systems. See the Preface of this
document for details.

System Power .................................................................................................................... 60
System Boot....................................................................................................................... 60
Sound ................................................................................................................................ 63
Video................................................................................................................................. 63
Miscellaneous Hardware .................................................................................................... 64
Network............................................................................................................................. 64

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Summary of Contents for TDZ 2000

Page 1: ...TDZ 2000 System Setup February 1998 DHA023720...

Page 2: ...is equipment has been tested and found to comply with the limits for a Class A digital device pursuant to part 15 of the FCC Rules These limits are designed to provide reasonable protection against ha...

Page 3: ...able Length Guidelines 6 SCSI Cable Quality Guidelines 6 Device Connection 7 What s Next 8 2 Setting Up the Software 9 Preparing for Setup 10 Pre Installed Software 10 Before You Start Setup 10 Starti...

Page 4: ...2 PCI PnP 34 Peripheral 36 Utility Menu 38 Language 38 Detect IDE 38 Security Menu 38 Supervisor User 38 Anti Virus 39 Default Menu 39 Original 39 Optimal 39 Fail safe 40 Reprogramming the BIOS 40 Ass...

Page 5: ...tation 4 0 68 System Software 68 Installation Guidelines 68 Installing QFE Software 69 Reassigning Hard Disk Drive Letters 69 Changing Virtual Memory Settings 70 Configuring SCSI Host Adapter Settings...

Page 6: ...viii...

Page 7: ...to use essential system features and provides other important information u Chapter 6 Troubleshooting describes how to resolve common system problems u Chapter 7 Installing System Software describes h...

Page 8: ...by opening the SYSINTRO HLP file on your system Detailed reference information for your new system is provided in the System Reference which covers subjects such as the following u Opening and closin...

Page 9: ...vice and telephone Help Desk support At the end of the complimentary support period you can purchase other levels of software support World Wide Web You can visit Intergraph Computer Systems on the Wo...

Page 10: ...ormation available when you call u Your service number which identifies your site to Intergraph Computer Systems You use your service number for warranty or maintenance calls u Your Customer Personal...

Page 11: ...xiii u For software support questions in the United States call 1 800 345 4856 u Outside the United States contact your local Intergraph Computer Systems subsidiary or distributor...

Page 12: ...xiv...

Page 13: ...er to set up the hardware for your TDZ 2000 workstation Unpacking the System 2 Placing System Components 2 Setting Up the System 3 Connecting an External SCSI Device 5 SCSI Cable Length Guidelines 6 S...

Page 14: ...le u Monitor documentation NOTE If any of these items were not delivered call the Customer Response Center immediately at 1 800 633 7248 Save the packaging materials If you need to return equipment fo...

Page 15: ...ystem and turning off the power or damage to internal components may result See Chapter 5 for instructions on properly shutting down and powering off the system Setting Up the System Before you connec...

Page 16: ...rt Universal Serial Bus device Universal Serial Bus port Stereo speakers or headphones Multimedia keyboard speaker Audio Line Out port External stereo cassette or CD player radio or other device Audio...

Page 17: ...rnal Ultra SCSI port An external Wide Ultra SCSI port is optional Ultra SCSI provides a maximum data transfer rate of 20 MB per second and Wide Ultra SCSI provides a maximum data transfer rate of 40 M...

Page 18: ...oard or an adapter card counts as one device The total length of the SCSI cabling is the sum of the following u Wide Ultra SCSI cable inside the system 52 inches 132 cm u Ultra SCSI cable inside the s...

Page 19: ...e SCSI ID of the device to an unused number between 1 and 6 CAUTION Do not use ID 0 or ID 7 Using these IDs can cause system problems including data loss 5 Do one of the following If the device is the...

Page 20: ...he Software for instructions on setting up the operating system and associated system software u Reinstall the operating system See Chapter 7 Installing System Software for instructions to install the...

Page 21: ...u can do one of the following u Continue the installation as described in this chapter u Reinstall the operating system See Chapter 7 Installing System Software for instructions to install the softwar...

Page 22: ...r u Driver software for the installed video display adapter u Driver software for the on board sound processor u Operating system network software TCP IP and NetBEUI u Quick Fix Engineering QFE update...

Page 23: ...ork u IP address for your network s default gateway u IP addresses for your network s Domain Name System DNS servers if any u IP addresses for your network s Windows Internet Name Service WINS servers...

Page 24: ...re you can continue Setup You cannot complete Setup if you do not enter the number 4 Read the terms of the EULA and then follow the instructions displayed on screen to complete the Setup process Accep...

Page 25: ...e files on these diskettes can restore the original contents of a damaged operating system Registry that is at the time the operating system was installed along with the standard operating system driv...

Page 26: ...QFE update software contains fixes for operating system problems or limitations and is only shipped with the system if it is needed If QFE update software is shipped with the system you should create...

Page 27: ...d Full Drag RealiZm II 16 OpenGL Performance and Custom Cursors 17 Multiple Screen Display 17 RenderGL Run Time Library 17 Configuring RealiZm II Support for Heidi Graphics 17 Correcting Video Display...

Page 28: ...the system Using the Display Properties Dialog Box Open Display in the Control Panel to configure the video display driver Use the Settings tab in the Display Properties dialog box to change the colo...

Page 29: ...c Link Library DLL file If you run an application that requires or uses the RenderGL run time library you need to install the RenderGL DLL on your system The RenderGL DLL is delivered as follows Your...

Page 30: ...ood configuration recorded by Windows NT To use the Last Known Good option 1 Restart the system 2 Press the space bar at the following prompt Press space bar NOW to invoke the Last Known Good Menu If...

Page 31: ...ou must ensure the BIOS settings and modem jumpers are set appropriately depending on which operating system and COM port you want to use with the modem To configure the modem 1 To use the modem with...

Page 32: ...cts Right click a Preset button to save the settings Configuring Networking The system is equipped with an on board Ethernet network adapter Before you configure networking ensure that the system is c...

Page 33: ...s If you have more than one hard disk drive you may need to change size and location of your virtual memory page file See Windows NT Help for more information Consider the following before changing pa...

Page 34: ...MB per second default Change the SCSI host parameters on a per device basis under the following conditions u If you are advised to do so by Intergraph technical support or instructed to do so by the v...

Page 35: ...hannel are listed Port EC00 is the external bus port E800 is the internal bus 6 From the Utilities menu select Device Selections and press ENTER 7 From the Device Selections menu select the SCSI devic...

Page 36: ...from the Microsoft World Wide Web and FTP sites free of charge CAUTION If Intergraph Computer Systems provides a Service Pack through the IBBS or with a product or system it has been certified agains...

Page 37: ...e advantage of enhancements provided by Intergraph Computer Systems Overview 26 Starting AMIBIOS Setup 26 Using AMIBIOS Setup 27 Setup Menu 27 Standard 27 Advanced 29 Chipset 32 PCI PnP 34 Peripheral...

Page 38: ...tility FPU or FLASHPROG allows you to update the BIOS The AMIBIOS Setup menus and options discussed in this chapter are for BIOS 841xx ROM where xx is the version The BIOS version number displays as t...

Page 39: ...ings The following section describes the parameters grouped in the AMIBIOS Setup menu Which parameters are available depends on your system configuration and your status as Supervisor or User Setup Me...

Page 40: ...Floppy A Floppy B The Floppy A and Floppy B icons allow you to specify the type of floppy disk drive installed in the system The floppy disk drive A parameter is preset to 1 44 MB 3 5 inch Do not cha...

Page 41: ...s These parameters can be modified only by the Supervisor Try Other Boot Devices This parameter enables the system to boot from the network if attempts to boot from the devices listed in the 1st 4th B...

Page 42: ...display a Press F1 to RESUME message if an error occurs during boot up diagnostic tests If this setting is Disabled any non fatal errors will not generate the statement but the AMIBIOS will display th...

Page 43: ...bled System BIOS Cacheable Setting this parameter to Enabled default makes the BIOS code cacheable which improves overall system performance Cx000 16K Shadow When the system boots the BIOS code on ISA...

Page 44: ...sables the sound processor circuitry on the system board The default is Enabled USB Function When set to Enabled default this parameter activates the system s two Universal Serial Bus USB ports H W Mo...

Page 45: ...meter halts the system when a catastrophic error is detected This prevents the error from corrupting your data The default is Enabled AGP Aperture Size The default is 64 MB Options are 4 MB 8 MB 16 MB...

Page 46: ...he DMA channels IRQs and PCI and PnP components Boot to PnP Operating System When this parameter is set to No the default the BIOS initializes all devices during boot up When set to Yes the BIOS only...

Page 47: ...PCI cards when ESCD data is not being used The default is Auto Options are 3 4 5 7 10 11 12 14 and 15 DMA Channel x Usage This parameter specifies whether a given DMA channel is to be reserved for an...

Page 48: ...8H 2E8H and Auto The default is Auto The addresses correlate to a COM port number as defined by the following table Serial Port Addresses Interrupts COM1 3F8 3FF IRQ4 COM2 2F8 2FF IRQ3 COM3 3E8 3EF IR...

Page 49: ...two EPP protocol versions 1 7 and 1 9 default Parallel Port IRQ This parameter allows you to select a base IRQ for the parallel port The default is IRQ7 or IRQ5 may be selected Either IRQ can be assig...

Page 50: ...unauthorized users from accessing the AMIBIOS Setup program you can enter a password on both of the Supervisor and User menus If you do not enter a password then the system will not prompt users for...

Page 51: ...gs are used in the delivered system The Fail safe BIOS settings are recommended when there has been a system failure NOTE Loading the Optimal or Fail safe BIOS settings overwrites all customized param...

Page 52: ...oblem after the system boots These settings do not provide optimal performance To load the Fail safe BIOS values 1 Select the Fail safe icon to load the basic BIOS settings The following message displ...

Page 53: ...Systems and Networking select File Libraries and then select Delivered Drivers From the Intergraph Online home page on the Internet click Drivers and Updates and follow the links 2 Select the appropri...

Page 54: ...diskette but require that you manually enter the configuration information Refer to the documentation delivered with the option card to determine the resources that provide the best performance for t...

Page 55: ...e 8 Restart the system Until the boot sequence is changed the system will check for a bootable diskette in the floppy disk drive before attempting to boot from the system s hard disk drive Summary of...

Page 56: ...Write PS 2 Mouse Support Enabled Enabled System Keyboard Present Present Typematic Rate Fast Fast System Boot Up Num Lock On On Wait for F1 on Error Enabled Enabled Hit DEL Message Display Enabled En...

Page 57: ...abled First Type F DMA Disabled Disabled First Type F DMA Channel Reserved Reserved Second Type F DMA Disabled Disabled Second Type F DMA Channel Reserved Reserved DMA Channel x Type Normal ISA Normal...

Page 58: ...tter Polarity N A N A Onboard Parallel Port Auto Auto Parallel Port Mode Normal Normal EPP Version N A N A Parallel Port IRQ N A N A Parallel Port DMA Channel N A N A Onboard IDE Primary Disabled Secu...

Page 59: ...d Timer Unit 4 min 4 min Standby Time Out Disabled Disabled Suspend Time Out Disabled Disabled Slow Clock Ratio 50 62 5 50 62 5 Display Activity Ignore Ignore Device 6 Serial port 1 Ignore Monitor Dev...

Page 60: ...48...

Page 61: ...oor 51 System Power Startup and Shutdown 52 Using the Standby Button 53 Understanding System Power States 54 Automatic Shutdown Utility 54 Starting the Automatic Shutdown Utility 54 Setting Time in th...

Page 62: ...em WARNING Do not use the bottom portion of the face panel or the lip at the top rear of the unit as a hand hold when moving the system Equipment damage and personal injury can result Do not lift here...

Page 63: ...closed position To open and stow the door 1 Grasp the lip at the bottom of the door and lift up until the door is even with the top of the unit 2 Push the door into the case until the door stops To cl...

Page 64: ...hutdown Utility Do one of the following to start the Automatic Shutdown Utility u Double click the Automatic Shutdown Utility icon in the taskbar tray u From the operating system Start menu click Prog...

Page 65: ...for details on using the Standby button If TDZ 2000 is Press Standby button To Off no LEDs on Momentarily 1 sec Start up Working green LED on Momentarily 1 sec Run Automatic Shutdown Utility Unrespons...

Page 66: ...em shutdown and restart using the Automatic Shutdown Utility The top green LED indicates that the system is powered on and in the Working power state If the power cord is plugged in but the LED is off...

Page 67: ...mory to the system s hard drive and prepares the system to power down When the system is shut down press the Standby button to power down the system or click the Restart button to restart the system u...

Page 68: ...nformation is reported to the Windows NT Event Log and displayed graphically For example temperatures inside the system chassis display on color coded temperature scales u InterSite DMI Console gives...

Page 69: ...ing Serial and Model Numbers The system s serial number is on a permanent label affixed under the top cover at the front left of the chassis The system s model number is on a permanent label affixed o...

Page 70: ...ol PC Card hard disks 1 Open Devices in the Windows NT Control Panel The Devices dialog displays 2 Highlight the Atdisk device in the Device list then select Startup The Device dialog displays 3 Under...

Page 71: ...information on opening the case and working with internal components If you cannot resolve the problem or if the instructions direct you to call the Customer Response Center contact Intergraph Compute...

Page 72: ...perly Faulty power cord Replace power cord System Boot ERROR Does not boot from the expected boot device Reason Solution Boot sequence not correctly set Change the boot sequence See Chapter 4 Operatin...

Page 73: ...r 8042 Gate A20 Failure The BIOS cannot switch to protected mode Call the Customer Response Center Processor Exception Interrupt The CPU generated an exception interrupt Call the Customer Response Cen...

Page 74: ...sk drive Some viruses cause the system to not recognize hard disk drives Run a virus scan program that checks the Master Boot Record Clear any viruses detected by the program ERROR Invalid configurati...

Page 75: ...d Unplug the headphones Video ERROR System powered on but screen remains blank Reason Solution Monitor not powered on Turn on power to the monitor Monitor power cord not connected Connect monitor powe...

Page 76: ...Reason Solution NUM LOCK disabled Press the NUM LOCK key Network ERROR Cannot connect to other systems on LAN Reason Solution Ethernet cable disconnected Reconnect Ethernet cable and ensure proper con...

Page 77: ...re You Begin 66 System Software Products 67 Installing Windows NT Workstation 4 0 68 System Software 68 Installation Guidelines 68 Installing QFE Software 69 Reassigning Hard Disk Drive Letters 69 Cha...

Page 78: ...ered with the system You can find the system software on backup diskettes that you created on diskettes provided by Intergraph Computer Systems or on the operating system CD ROM If you did not create...

Page 79: ...ram Utility IBBS Intergraph Online HP100VG HP 100base VG Driver Vendor Diskette HW_MON_TD2000 InterSite Hardware Monitor Version Manager IKONPCIDRV IKON Parallel Port Driver Version Manager IM InterSi...

Page 80: ...ed to select a Setup type u Select automatic detection of mass storage devices during Setup u Do not select automatic detection of network driver and allow Setup to configure the network only if the s...

Page 81: ...e as well Install the QFE update software after you reinstall Service Pack software QFE update software contains post Service Pack fixes Reassigning Hard Disk Drive Letters If you have more than one h...

Page 82: ...Control Panel 2 Double click the System icon 3 Click the Performance tab and then click Change 4 Click a drive letter in the list and then type new values in the Initial Size and Maximum Size text bo...

Page 83: ...l port is a good choice To disable a serial port see the serial port AMIBIOS Setup parameters in Chapter 4 Configuring the BIOS Restoring a Pre configured Striped Disk Set If your TDZ 2000 shipped wit...

Page 84: ...dated successfully 10 Click OK to dismiss the alert 11 Click OK to restart the computer 12 After the computer restarts log on as the administrator 13 Repeat steps 1 and 2 above 14 Right click the stri...

Page 85: ...ms Accessories Multimedia and then click Volume Control The Master Out window displays 2 From Options click Properties The Properties dialog box displays 3 Click Playback In the Volume Controls list c...

Page 86: ...click Unlisted or Updated Driver and click OK The Install Driver dialog box displays 5 Insert the Windows NT operating system installation CD in the CD ROM drive 6 Type DRVLIB MULTIMED JOYSTICK X86 i...

Page 87: ...PCI and Industry Standard Architecture ISA devices offered by Intergraph as system options Intergraph Computer Systems has determined that the devices discussed in this chapter require specific resour...

Page 88: ...unused system port 1 Restart the system and press DEL when prompted to enter Setup 2 Select Setup and then select Peripheral Setup 3 Select the port you want to disable OnBoard Serial Port 1 OnBoard S...

Page 89: ...38 reprogramming 40 summary default and optimal settings 43 BIOS parameter 1st 4th Boot Device 29 Above 1 MB Memory Test 29 AGP Aperture Size 33 Allocate IRQ to PCI VGA 35 Boot to PnP Operating Syste...

Page 90: ...27 Serial Port 2 Mode 36 supervisor only 1st 4th Boot Device 29 Floppy Access Control 29 IDE Hard Disk Access Control 29 On Board Network Controller 32 On Board SCSI Controller 32 Password Checking 3...

Page 91: ...ument organization ix Door opening and closing 51 E ECC Memory Monitor 56 Emergency Repair Disk Windows NT creating 13 Ergonomics x Errors miscellaneous hardware 64 network 64 sound 63 system boot 60...

Page 92: ...s 64 Model number location 57 MPU 401 device driver 73 Multiple screen display 17 N Network errors 64 Network information 11 Networking configuring 20 Non compliant PCI cards assigning system resource...

Page 93: ...ows NT 12 Shutdown utility automatic 54 Software setting up 9 Software cursors 17 Sound errors 63 Sound driver configuring 73 installing joystick driver 74 installing MPU 401 device driver 73 Standby...

Page 94: ...3 video display 18 U Unpacking 2 V Version Manager 13 VGA mode 18 Video errors 63 Video display configuring 16 last known good 18 problems correcting 18 selecting a dual screen display style 17 Virtua...

Page 95: ...aph Customer Response Center From Customer Name Customer Contact Phone Mail Address Reason for Return NOTE All returned equipment MUST be shipped in original Intergraph packaging to obtain warranty se...

Page 96: ...stem you will be assigned a RGA log number 3 Complete the RGA Form on the previous page entering the RGA log number obtained from the Customer Response Center Ensure that the address in the From secti...

Page 97: ...oration 9805 Kellner Road Huntsville AL 35894 TO Repair Depot RGA No ________________________ Intergraph Corporation 9805 Kellner Road Huntsville AL 35894 TO Repair Depot RGA No ______________________...

Page 98: ......

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