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Inter-Tel 8660 IP Phone, User Manual

The Inter-Tel 8660 IP Phone is a sleek and user-friendly device designed for seamless communication in the modern workplace. To set up and customize your phone, make sure to download the free User Manual from our website. This manual provides step-by-step instructions for maximizing the features of your IP phone.

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© Inter-Tel, Inc. September 2003 printed in US

FINDING YOUR WAY . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .  1

Welcome  . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .  2
About This Guide  . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .  2
About Your Phone   . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .  3
About Voice Mail . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .  7
What You See and Hear  . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .  8
Software Compatibility   . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .  9

GETTING STARTED   . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .  11

Introduction   . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .  12
Adjusting Your Phone’s Viewing Angle  . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .  12
Adjusting Your Phone’s LCD Contrast . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .  13
Setting Up Voice Mail  . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 14
Making and Receiving Calls  . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .  17
Placing Calls On Hold  . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .  23
Placing Conference Calls   . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .  24
Transferring Calls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .  25
Using Reverse Transfer  . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .  26
Forwarding Calls   . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .  27
Redialing a Number  . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .  29
Displaying Information on Your Phone   . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .  30
Using a Headset  . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .  31
Using the Speaker and Microphone  . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .  32
Using the Message Button   . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .  34
Accessing Your Mailbox   . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .  36
Using Voice Mail Messages . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .  37
Using Do-Not-Disturb Mode   . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .  42
Using Reminder Messages  . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .  44

 MOVING ON   . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .  47

Introduction   . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .  48
Setting Preferences  . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 48
Speed Dialing. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .  56
Using Record-A-Call   . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .  60
Paging  . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .  61
Performing a “Hookflash” During a Call  . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .  62

Table of Contents

CONTENTS

PAGE

FINDING YOU

R

 W
A

Y

GETTING S

T

AR
TE
D

MOVING ON

LEAR

NING MOR

E

Summary of Contents for 8660 IP Phone

Page 1: ...Axxess Model 8560 Phone and Model 8660 IP Phone User Guide...

Page 2: ......

Page 3: ...through your speakerphone EITHER Respond handsfree OR Lift the handset for privacy To answer a ringing non handsfree intercom call EITHER Lift the handset for privacy OR Press Speaker or to respond h...

Page 4: ...e desired zone number 0 9 3 After the tone make your announcement and hang up PICKING UP A CALL FROM ANOTHER EXTENSION 1 Lift the handset and dial 2 Dial the extension number where the call is ringing...

Page 5: ...extension CANCELING CALL FORWARD Press Model 8560 and 8660 users must then press the FWD OFF menu button PLACING CONFERENCE CALLS 1 While on the first call press The call is now on hold 2 Place an in...

Page 6: ...e Press to save the new message in your mailbox Press to delete the message from your mailbox 3 When the message has finished playing you have the following options Press to replay the message from th...

Page 7: ...Skip to End Send Message and Exit CODE FEATURE NAME CODE FEATURE NAME 391 Account Code All Calls 324 Hunt Group Remove Replace 390 Account Code Optional 303 LCD Contrast Control 326 ACD Agent Log In 3...

Page 8: ...3 If desired enter the optional second line message text see dialpad character chart on next page 4 Hang up To turn off Do Not Disturb Enter and hang up Do Not Disturb Messages Dialpad Characters NOT...

Page 9: ...ing Conference Calls 24 Transferring Calls 25 Using Reverse Transfer 26 Forwarding Calls 27 Redialing a Number 29 Displaying Information on Your Phone 30 Using a Headset 31 Using the Speaker and Micro...

Page 10: ...e Administrators Can Do for You 76 Frequently Asked Questions FAQs 77 Default Feature Codes 79 INDEX 83 For sales service or technical support contact your local authorized Inter Tel dealer If you hav...

Page 11: ...ide Finding Your Way SECTION CONTENTS PAGE Welcome 2 About This Guide 2 About Your Phone 3 Feature Button Functions 4 LCD Menu Buttons 5 Message Indicator Lamp 6 DSS BLF and Mini DSS 6 IP Phone Except...

Page 12: ...Your Way This section provides the map for your phone and this guide It includes figures and general information designed to help you find what you need Getting Started If you need to make a call this...

Page 13: ...gh dis plays and make selections based on the active feature NOTE This is the default configuration Your buttons may have been programmed dif ferently If you are uncertain about the configuration ask...

Page 14: ...button Select an outside line or answer a call 21 22 Press Access an intercom call 19 Press unlit or lit Enable disable Do Not Disturb mode 42 Press and dial the numbers you would like to add to the c...

Page 15: ...If there is only one option on a line such as DO NOT DISTURB you can press the button on either side Because the display can only support 16 characters you may see a few abbreviations The most commonl...

Page 16: ...pport the DSS BLF unit The Model 8416 Mini DSS unit is a scaled down version of the full sized DSS BLF unit This optional unit adds 16 user programmable buttons to your phone These but tons can be pro...

Page 17: ...ned a voice mailbox which usually corresponds to a valid exten sion number You can however have an unassociated mailbox that does not corre spond to an extension Unassociated mailboxes are typically u...

Page 18: ...n another phone If the buttons only light red either your phone does not have the green lamps or the system may not be pro grammed to support the two lamp colors NOTE Your phone may be programmed to a...

Page 19: ...sage Indicator lamp will not work however the button will still function properly see page 34 The dedicated headset audio jack will not work however you can still use the headset by plugging the heads...

Page 20: ...10 FINDING YOUR WAY Axxess Model 8560 Phone and Model 8660 IP Phone User Guide...

Page 21: ...other Extension 25 To Voice Mail 25 To an Outside Number 25 Using Reverse Transfer 26 Forwarding Calls 27 Manual Call Forwarding 27 Automatic System Forwarding 28 Redirect Calls 28 Redialing a Number...

Page 22: ...below to adjust the angle of your phone If your phone has a support mechanism that fits into holes on the base 1 Position the bottom of the phone s base on a flat surface 2 Tilt the phone to the desir...

Page 23: ...u buttons or by using the dialpad digits To adjust your phone s LCD contrast 1 With the handset in the cradle dial 2 Adjust the contrast level of the LCD screen by one of the following methods EITHER...

Page 24: ...don t know what the voice mail extension number is check with your system administrator 2 Press to identify yourself as a subscriber 3 Enter your mailbox number and default password NOTE Your mailbox...

Page 25: ...lease dial zero now Otherwise please leave a detailed message and I will return your call as soon as possible Thank you Alternate Greeting Hello this is __________ I will be away from the office from...

Page 26: ...directory name 1 Access your mailbox as described on page 36 2 Press to select the Personal Options Menu 3 Press Your current name is played Press to replay your recorded name 4 Press to erase and re...

Page 27: ...place an intercom call 1 With or without the handset lifted dial an extension number 2 If your call goes through handsfree to a phone s speaker speak after you hear a double tone If you hear continuou...

Page 28: ...expires you hear music until the phone is available NOTE You cannot camp on to a phone if it is in DND mode To request a callback queue on to the phone Press the QUEUE menu button and hang up When the...

Page 29: ...call If the handsfree feature is enabled respond handsfree If the handsfree feature is disabled press or or lift the handset for privacy To receive a non handsfree intercom call EITHER Lift the handse...

Page 30: ...speak erphone The caller on the handset will be able to hear both you and the party on the speakerphone To block the call from coming through the speaker Press one of the following menu buttons SEND T...

Page 31: ...TGOING button Dial the Outgoing Call feature code default is 8 Press an unlit button if you have one Dial a Select Line Group feature code defaults are 92001 92208 but may differ depending on the soft...

Page 32: ...automatically placed to the preset emergency number Call Waiting If you receive a call while you are already on another call you will hear a call wait ing tone and or you will see a display To respond...

Page 33: ...se Transfer feature see page 26 System Hold places the call on hold in the system You can then pick up the call at any phone that has a flashing button for the call including the phone that placed it...

Page 34: ...hang up This removes your phone from the conference but leaves the other parties connected To add additional parties to the conference Do the following a Press the ADD PARTY menu button This leaves th...

Page 35: ...fer is refused press the flash ing button to return to the caller NOTE If you are receiving a transferred call and the Transfer To Connect option is enabled for your phone you are automatically connec...

Page 36: ...phone you can pick up the call using another phone To answer a call ringing or holding at another phone 1 Lift the handset and dial 2 Dial the extension or hunt group number see page 72 where the call...

Page 37: ...nstaller or system administrator can BUSY When your phone is busy all incoming calls are forwarded without ringing at your phone NO ANSWER BUSY All incoming calls are forwarded if your phone is busy o...

Page 38: ...and later The Redirect Call feature allows you to forward any call that is ringing on your phone without having to answer the call NOTE You cannot redirect calls to an extension that is in DND or to...

Page 39: ...A line is selected automat ically and the number is dialed OR With or without the handset lifted press the or OUTSIDE CALL menu button and then the REDIAL menu button The number is dialed To use the L...

Page 40: ...tem date and time your user name and your extension number at any time To show the date and time display while on a call in DND etc Press and dial Outside Party s Name Number NOTE This feature is avai...

Page 41: ...With the handset in the cradle dial Headset On feature code or dial Headset On Off feature code The display shows HEADSET MODE ON NOTE If using a headset press to connect and disconnect calls To disco...

Page 42: ...aker while you use the handset or headset to continue speaking This allows other people to hear the caller while the caller can only hear you NOTE You cannot use this feature on a handsfree call You m...

Page 43: ...d then OR Press and dial The speakerphone will return to standard mode when you end the call There will be about one second of white noise while the speakerphone circuitry is cal ibrated to the call B...

Page 44: ...message a call is automatically placed to his or her message center instead of your phone To indicate that a message is waiting your phone s button flashes and the display shows the number of waiting...

Page 45: ...To select the message you want to answer first 1 With the handset in the cradle press the VIEW MESSAGE menu button to view the waiting message If more than one message is waiting scroll to the desired...

Page 46: ...eived until you delete waiting or saved messages Message count The system tells you how many messages are waiting to be heard if any and how many are priority messages Remote Messaging The system will...

Page 47: ...mailbox as described on page 36 2 EITHER Press to listen to your new messages OR Press to listen to your saved messages 3 While you are listening to a message you can use the following options Press...

Page 48: ...utside caller you cannot leave a voice mail message Press to make a return call Your call will be transferred automati cally to the caller s extension or telephone number if available If the extension...

Page 49: ...ssages 1 Access your mailbox as described on page 36 2 Press for Message Options 3 Press to access undelete options Your options are Press to listen to your deleted messages and choose which ones to d...

Page 50: ...ss to erase and re record your message Press to use the special delivery options You can then use one or more of the following options Press to mark the message private This prevents the recipient fro...

Page 51: ...menu press for Message Options 3 Press 4 When prompted enter the number of the mailbox containing the unheard mes sage 5 Press to confirm the mailbox you are selecting Voice mail will tell you how man...

Page 52: ...trainer or sys tem administrator will give you a list of the programmed DND messages For conve nience you should update the following default list Because the system DND message only uses one line of...

Page 53: ...racter is entered For example 33377744432999 enters FRIDAY When adjoining characters are located under the same button press once to advance to the next character For example 6 666 6632999 enters MOND...

Page 54: ...pt but do not affect programming Your phone system can have up to 20 different reminder messages each of which can be changed by the system administrator installer or programmer Your trainer or sys te...

Page 55: ...press or the ACCEPT menu button 4 Enter the time you wish to receive the message in hours and minutes For exam ple 0900 9 00 If you dial three digits such as 900 for 9 00 press NOTE If your system is...

Page 56: ...46 GETTING STARTED Axxess Model 8560 Phone and Model 8660 IP Phone User Guide...

Page 57: ...ng 61 Making Pages 61 Performing a Hookflash During a Call 62 Programming Your Feature Buttons 62 Programming Direct Station Selection Buttons 63 Programming Secondary Extension Buttons 64 Using Accou...

Page 58: ...levels enabling back ground music selecting a ring tone and others Changing Volume Levels The phone has eight volume settings handset intercom handset outside call speaker phone intercom speakerphone...

Page 59: ...hear the tone you want you can do any of the following EITHER Press OR Press the ACCEPT menu button OR Press OR Lift and replace the handset Enabling Background Music If your telephone system is equi...

Page 60: ...ish and your voice mail prompts are played in American English unless changed as out lined below If the secondary language is Japanese and your phone is programmed for the secondary language all displ...

Page 61: ...your password 7 Hang up Changing the Voice Mail Message Envelope When you receive a voice mail message voice mail plays the message in an envelope that can include the time and date the message was le...

Page 62: ...s Before voice mail transfers a call to you a prompt asks the caller to record his or her name When you answer you hear You have a call from caller s name You can choose whether or not to accept the c...

Page 63: ...essage Search Order NOTE This feature is available only in software versions 5 2 and later When more than one message is left in your voice mailbox you can change the order in which you retrieve your...

Page 64: ...cts to a device e g pager answering machine etc Because your mailbox can have a primary and an alternate cascade of numbers you can program a cascade to be used during specific days and times For exam...

Page 65: ...le or disable the cascade level Press You cannot enable the level until a notification number is programmed To set up time of day for notification Press Then enter the time you want the message notifi...

Page 66: ...ber Because the system supports both Station and System Speed Dial numbers you can have access to over 1000 stored numbers Station Speed Dial You can program and use up to ten personal speed dial numb...

Page 67: ...t character For example 66 6667776 would enter NORM Note that letters correspond to the letters printed on dialpad buttons 2 9 Press twice to leave a space Press if you need to backspace Press the ACC...

Page 68: ...peed dial button 3 Dial 4 Dial the speed dial location 0 9 or select the location on your display that con tains the number you want to associate with the button To view how your Station Speed Dial bu...

Page 69: ...e desired Station Speed Dial location number 0 9 To use a Station Speed Dial button Press the desired Station Speed Dial button System Speed Dial Your system administrator can store up to 1000 speed d...

Page 70: ...eve the message just as you would any other mailbox message To use the Record A Call feature while on a call 1 EITHER Press and dial OR Press the RECORD A CALL menu button 2 If required dial the desir...

Page 71: ...e programmed to access a specific page zone If you do not know which page zone is programmed for this button ask your system administrator Enabling Paging You can enable or disable page receiving for...

Page 72: ...e Mini DSS can also be programmed as feature buttons In addition you can combine the feature button and Station Speed Dial functions to program a feature button to dial an outside number NOTE You cann...

Page 73: ...ou can transfer a call to the extension that the DSS button is programmed for by pressing the button once and hanging up For transferred calls that are forwarded to voice mail you will hear repeating...

Page 74: ...re button To display the current secondary extension button assignment s 1 With the handset in the cradle dial 2 Press the secondary extension button s you want displayed To assign a primary phone to...

Page 75: ...lace a call Forced account codes must be dialed before you can place an outside call Optional account codes can be entered at any time during a call NOTE Your system administrator can tell you which t...

Page 76: ...PLAY menu button or to replay the announcement Press the SEND TO V MAIL menu button or to send the call to voice mail Press the FORWARD menu button or and then enter the extension number to forward th...

Page 77: ...d twice to leave a space Press to backspace Change to numeric mode Message button and lamp unlit Press the dialpad buttons to enter an extension number Press to backspace 3 Press the SEARCH menu butto...

Page 78: ...der the same button press to advance to the next character For example 5666 66337777 enters JONES The character available depends on the software version To use the directory to leave a voice mail mes...

Page 79: ...E For your convenience a pocket sized guide of the Remote Feature Access is located in the front of this guide Remote Access Password Before you use Remote Feature Access you should program a password...

Page 80: ...ures To change the station password using Remote Programming a Enter b Enter the new password followed by c Enter the new password again for verification followed by To turn on DND a Enter b Enter the...

Page 81: ...a call 1 Press and dial If you hear repeating tones the Agent Help feature is not available at your phone you already have four parties in your call not enough system circuits are currently available...

Page 82: ...Call Distribution ACD that distributes the hunt group calls equally among the available members These hunt group members are referred to as agents who log in to the ACD hunt group to receive calls an...

Page 83: ...mber OR Press to log in to all of your ACD hunt groups at once The display shows AGENT LOGIN AGENT ID NOTE If you entered an invalid hunt group number the display shows NOT AN ACD HUNT GROUP and you h...

Page 84: ...AGENT LOGGED OUT OF ALL ACDS and you hear a confir mation tone OR With or without the handset lifted dial One of the following dis plays will appear If you were logged in to only one hunt group the d...

Page 85: ...E Axxess Model 8560 Phone and Model 8660 IP Phone User Guide Learning More SECTION CONTENTS PAGE Introduction 76 What the Administrators Can Do for You 76 Frequently Asked Questions FAQs 77 Default Fe...

Page 86: ...one system functions including Setting the date and time Programming System Speed Dial numbers Making database changes such as programming user names toll restriction DND messages and extension number...

Page 87: ...u can then retrieve your messages and reset the password if desired see page 51 Q4 Why can t I retrieve deleted messages A4 Voice mail may have erased your message After a programmed amount of time ha...

Page 88: ...may not support the feature This guide covers software versions 3 0 and later See page 9 for more information about software compatibility Your system administrator may not have enabled the feature f...

Page 89: ...f necessary OUTSIDE LINE ACCESS CODES These defaults may differ based on the software version EXTENSION NUMBERS ACCESS CODE NAME ACCESS CODE NEW CODE Select Line Group 1 208 92001 92208 Automatic Rout...

Page 90: ...Forward All Calls 355 Call Forward If Busy 357 Call Forward If No Answer 356 Call Forward No Answer Busy 358 Conference 5 Change Language 301 Data 340 Default Station 394 Directory 307 Display Time A...

Page 91: ...rd 392 Queue Callback Request 6 Record A Call 385 Redial 380 Redirect Call 331 Reminder Message 305 Reminder Message Cancel 306 Remote Programming 359 Reverse Transfer Call Pick Up 4 Review Buttons 39...

Page 92: ...82 LEARNING MORE Axxess Model 8560 Phone and Model 8660 IP Phone User Guide NOTES...

Page 93: ...8 21 Calls answering 22 blocking 20 ending ACD 74 forwarding 27 making 17 21 making conference 24 placing a non handsfree 17 placing on hold 23 receiving 19 22 receiving an off hook voice announce 20...

Page 94: ...speakerphone 33 group listen feature 32 hunt group calls 72 paging 61 record a call 60 system forwarding 28 Ending a Conference Call 24 Ending an ACD Hunt Group Call 74 Enhanced Speakerphone Mode 33 E...

Page 95: ...side Party s Name Number 30 P Paging 61 Parking 21 Passwords 51 Performing a Directory Search 68 Phone Configuration 48 Phone Directory 66 Placing calls on hold 23 conference calls 24 intercom calls 1...

Page 96: ...ording SMDR 65 Station Speed Dial 56 Switching Keymaps 49 System Administrator 76 System Hold 23 System Speed Dial 59 T Terminating the ACD Agent Call 74 Timers 8 Tones Dial 8 Transferring Back to the...

Page 97: ...tion Message Order Transfer Method 1 1 2 3 2 3 4 1 2 3 4 5 5 1 2 9 1 2 5 Unannounced Screened Announce Only 1 2 3 Cancel Unheard Messages Recover Deleted Messages Listen Recover All Erase All 1 2 1 2...

Page 98: ...Part No 550 8113 Issue 8 0 September 2003 A661 9224A...

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