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Courtesy of Main Resource, Inc.  Visit us at 

www.MainResource.com

 or call 800 362-6740 for all your 

Inter-Tel needs.

 

Page 20 of 23 

Frequently Asked Questions: 

1.  How do I program system speed-dial numbers? 

Only the system administrator can program system speed dial numbers.  You can program 
up to ten station speed dial numbers. 

2.  How do I change the time and date on my phone: 

Only the system administrator can make this change. 

3.  How can I retrieve voice mail messages if I don’t know the password for my voice mail? 

Try using the default pass code, which is your extension number.  You may not have a 
pass code.  If that is the case, press “#”.  Your system administrator can change or erase 
your pass code for you. 

4.  Why can’t I retrieve a deleted message? 

Voice mail may have erased your message.  After a programmed length of time (up to 24 
hours), voice mail automatically erases all deleted messages.  If you believe the time 
period has not expired, your system may not have the latest software, or your voice mail 
system may not have enough memory to store deleted messages. 

5.  How can I set the number of rings allowed before the call is sent to voice mail? 

Only the system administrator can make this change. 

6.  How can I change the name displayed on my phone? 

Only your system administrator can change the user names assigned to extensions. 

7.  How do I scroll the display screen? 

Press the down arrow key to scroll down or the up arrow key to scroll up. 

8.  Why can’t I program a station speed dial number to the key I want? 

Your system administrator has programmed they key as non-programmable.  You must 
choose another key. 

9.  Why can’t I use one of the features described in this guide? 

There are a few reasons why you might not be able to access this feature.  Your particular 
software version may not support this feature, the system administrator may not have 
enabled the desired feature or your system administrator may have programmed your 
phone to block that feature. 

 

Default Feature Codes 

Use the blank spaces below to enter custom feature codes if necessary. 
 

Outside Line Access Codes 
ACCESS CODE NAME 

ACCESS CODE 

NEW CODE 

Select Line Group 1-208 

92001-92208* 

 

Automatic Route Selection 

92000* 

 

Emergency Call 

911 

 

Outgoing Call 

 

*Defaults may differ depending on the software version. 
 

Extension Numbers 
EXTENSION NAME 

EXTENSION NUMBER 

NEW NUMBER 

Phone Extensions 

1000-1511 

 

Hunt Groups 

2000-2074 

 

Attendant 

 

 

All manuals and user guides at all-guides.com

Summary of Contents for 560.4100

Page 1: ...call 800 362 6740 for all your Inter Tel needs Page 1 of 23 Inter Tel Eclipse2 Associate Display and Basic Digital Phone User s Guide Associate Display Phone 560 4200 Basic Digital Phone 560 4100 All...

Page 2: ...installer to confirm these default settings still apply Notes Your phone may be programmed for one or two dial tones one for intercom and one for outside calls If you hear four fast tones or a repeat...

Page 3: ...isable your phone s handsfree answering feature dial 319 while on hook Dial 319 again to enable To redirect a ringing call press SPCL and dial 331 then the extension or outside number to receive the c...

Page 4: ...andset and press the flashing key To place a call on system hold where any phone with the flashing key for the call can pick up the call To pick up the call again lift the handset and press the flashi...

Page 5: ...o forward on no answer and busy Then Select an outside line and dial a phone number or Dial an extension number or Press MSG to forward to your message center To cancel a call forward request press FW...

Page 6: ...your voice Others in the room will hear both sides of the conversation To turn the group listen feature on or off during a call press SPCL and dial 312 Message Key Leave a message to cause the MSG li...

Page 7: ...sage To include an introduction press 1 Otherwise press o Press 4 to listen to the previous message o Press 5 to play the introductory message envelope o Press 6 to play the next message o Press 7 to...

Page 8: ...r waiting messages in the mailbox o Press to cancel delivery options o Press to complete delivery 5 Hang up Cancel Messages Messages left by you that are as yet unheard may be cancelled To cancel 1 En...

Page 9: ...t number for the message you want to use or press the up or down arrow keys to scroll through the messages display phones only 3 If desired customize the second display line by dialing the desired num...

Page 10: ...sage you want 3 Enter the time you wish to receive the message in hours and minutes For example 0900 9 00 If your phone is set for 12 hour display as opposed to military format press 1 for AM or 2 for...

Page 11: ...Sample greetings Hello this is ___________ I am either on another line or away from my desk and cannot take your call at this time If you need to speak to someone immediately please dial zero now Oth...

Page 12: ...s the mailbox and press 4 2 Press 4 again Then choose any of the following Press 1 to enable disable time date Press 2 to enable disable message source Press 3 to enable disable message length Press 4...

Page 13: ...to call you when a voice mail message is left in your mailbox Using a series of up to nine telephone numbers called a cascade voice mail will call you until it successfully connects to a device such a...

Page 14: ...ess FWD twice to leave a space or MUTE to backspace Number of Times Key is Pressed Key 1 2 3 4 5 Characters 1 1 2 A B C 2 3 D E F 3 4 G H I 4 5 J K L 5 6 M N O 6 7 P Q R S 7 8 T U V 8 9 W X Y Z 9 0 0...

Page 15: ...ke any other message To use Press SPCL dial 385 and if required the desired mailbox number You will hear a confirmation tone when recording begins To turn off Record a Call either press SCL and dial 3...

Page 16: ...an intercom call to the primary phone To transfer a call back to the extension after you have answered it on your phone press the TRANSFER button and then the extension key Announce the call if desire...

Page 17: ...for for FWD to leave a space or MUTE to backspace For numbers and letters press MSG and then the desired keypad keys using the chart below The number of times a key is pressed determines which charac...

Page 18: ...urn on Do Not Disturb enter 370 To turn off Do Not Disturb enter 371 To activate call forward choose an option a 355 for all calls b 356 for no answer calls c 357 for busy calls d 358 for no answer bu...

Page 19: ...ture code with or without the handset lifted dial 328 and enter your Agent ID if necessary To log in to one or more hunt groups using the ACD agent login feature code 1 With or without the handset lif...

Page 20: ...l is sent to voice mail Only the system administrator can make this change 6 How can I change the name displayed on my phone Only your system administrator can change the user names assigned to extens...

Page 21: ...s 355 Call Forward If Busy 357 Call Forward if No Answer 356 Call Forward No Answer Busy 358 Conference 5 Change Language 301 Data 340 Default Station 394 Directory 307 Display Time and Date 300 Do No...

Page 22: ...ecord A Call 385 Redial 380 Redirect Call 331 Reminder Message 305 Reminder Message Cancel 306 Remote Programming 359 Reverse Transfer Call Pick Up 4 Review Keys 396 Ring Intercom Always On Off 377 Ri...

Page 23: ...Courtesy of Main Resource Inc Visit us at www MainResource com or call 800 362 6740 for all your Inter Tel needs Page 23 of 23 All manuals and user guides at all guides com...

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