Intel R1304BTLSFAN, Service Manual

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Intel
®
Server System R1304BTSSFAN/R1304BTLSFAN/R1304BTLSHBN Service Guide 75
Appendix B: Troubleshooting
This chapter helps you identify and solve problems that might occur while you are using
the system.
For any issue, first ensure you are using the latest firmware and files. Firmware upgrades
include updates for the BIOS, Baseboard Management Controller (BMC), and hot-swap
controller (HSC). See “Server System References” on page xi for a link to the software
updates. In addition to the server firmware and files, also update any drivers used for
components you installed in your system, such as video drivers, network drivers, and
SATA drivers.
Intel provides a package called the “Platform Confidence Test” that may help with your
diagnostics. See “Server System References” on page xi for a link to this software.
If you cannot resolve your server problems on your own, see “Getting Help” on page 89
for assistance.
Resetting the System
Before going through in-depth troubleshooting, attempt first to reset your system using
one of the methods below.
Table 8. Resetting the System
Soft boot reset to clear the system memory and
reload the operating system <Ctrl+Alt+Del>
Clear system memory, restart POST, and reload the
operating system Reset button
Cold boot reset. Turn the system power off and then
on. This clears system memory, restarts POST,
reloads the operating system, and halts power to all
peripherals Power off/on button
Reset the BMC and get it back to a stable state Remove AC power from
the server for one minute
To do this Press