Insulet INT2-D001-MM-OUS2, User Manual

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Appendix
186
Appendix
WARRANTY TERMS AND CONDITIONS
This Warranty applies only to PDMs and Pods that were originally sold for use in Europe (the
“Territory”). Insulet will only ship repaired or replaced PDMs and Pods and provide Warranty
services within the Territory.
Claim Procedure
To be eligible to claim under this Warranty, you must notify Insulet of the claimed defect with
the PDM or the Pod within the applicable warranty period by calling the applicable Insulet
Customer Care number found on our website or in the product User Guide. For a claim
involving the PDM, you must provide the PDM serial number and a description of the claimed
defect. For a claim involving a Pod, you must provide the Pod lot number and a description of
the claimed defect. You may also be required to verify the date of purchase (or receipt where
purchased on your behalf) of the PDM and/or the Pod and the time that you activated the Pod.
Your failure to follow any of the above steps may result in the denial of coverage under this
Warranty.
Unless Insulet elects to repair the Pod or the PDM (which may include, but is not limited to, a
repair kit or replacement part(s) Insulet provides) or refers you to a third-party repairer, you
must obtain Insulet’s authorisation prior to returning the Pod or the PDM to Insulet. The Pod
or PDM must be properly packaged and returned to Insulet according to the instructions
provided in the Return Merchandise Authorisation (RMA) Kit, which will be sent to you
by Insulet. With a prior authorisation, Insulet will pay all reasonable packaging and postage
charges, where applicable, incurred in shipping the Pod or the PDM to Insulet under this
Warranty. For the avoidance of doubt, this Warranty does not cover repairs performed or
replacements provided by any person or entity other than Insulet, except those performed or
provided by third parties to which you were explicitly referred by Insulet.
Proof of purchase, receipt or activation
In order to verify the date of purchase (or receipt where purchased on your behalf) or, in the
case of a Pod, the time of activation and determine if the claim under this Warranty is within
the applicable warranty period, Insulet may require that you provide a valid proof of purchase,
receipt or activation. Your failure to provide valid proof, as determined by Insulet, may result in
the denial of coverage under this Warranty.
Exclusions
This Warranty covers only the original recipient and you cannot transfer or assign it with the
sale, rental or other transfer of the PDM or of the Pods to any other person or entity.
This Warranty will apply only if the PDM or the Pod at issue has been used in accordance with
the Omnipod® System User Guide and/or other written instructions provided by Insulet. This
Warranty does not apply if the PDM or the Pods have been:
• Altered, changed or modified by any person or entity other than Insulet or third party
authorised by Insulet;
• Opened, serviced or repaired by any person or entity other than Insulet or third party
authorised by Insulet;
• Damaged by an act of God or other “force majeure”-like event;
• Damaged by misuse, abuse, negligence, accident, unreasonable use or improper handling,
care or storage;
• Damaged by wear and tear, causes unrelated to defective materials or workmanship
(including without limited unsuitable or faulty batteries) or other circumstances outside of the
reasonable control of Insulet.
Effective Date: 27SEP2019, ECO-000240