31
Chapter 5 Common Problems and Trouble-shooting
3. Disconnect the power cable from the system and open the chassis to check.
4. Check the fastness of the cable connection and accessory plugging in the chas-
sis.
5. Remove other external components other than Inspur’s.
6. Pack the chassis, connect the power cable correctly and start the machine.
5.2.2 Monitor Has No Display
The server can be powered on (the host can start and run normally), but the moni-
tor doesn’t work:
1. Check the correctness and fastness of the signal cable and power cable con-
nected to the monitor.
2. Make sure to power on the display.
3. Adjust the contrast and brightness of the monitor to confirm whether it can
display or not.
4. Shut down the system and disconnect the power cable to check whether there is
curve in the pin at the connecting end of the monitor signal cable and the host.
5. Find another monitor for test if possible.
6. If the machine is installed with components other than Inspur ones, please re-
move them first.
7. With the permission of Inspur technical support personnel, you may pull and
plug RAM and clear CMOS for test.
5.2.3 Installation System Can’t Find Hard Disk
1. When installing the system directly booted with the system CD, if it prompts
that no hard disk can be found, please check the normality of the disk state and power-
on self-check hard disk state.
2. If the power-on self check can detect the hard disk but the hard disk can’t be
detected when installing the system, it may be caused by the following conditions:
● When you use Ruijie Management Software Kit, if the system prompts “no
storage controller matches”after you input navigation code and system installation in-
formation, please check whether you input the navigation code correctly.
● As the navigation code will change while storage configurations vary, please
ask for new navigation code from Inspur Technical Support while you change the stor-
age configurations.
● If you are using the system CD to boot and install the operating system directly,
