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Chapter 5 Common Problems and Trouble-shooting
the hard disk drive is generally added through the floppy driver or Inspur driver U disk.
When using USB floppy driver to add the drive, please set the BIOS first and close the
onboard floppy driver controller.
● Please check whether the driver having been made is correct or not (the drive
for external RAID card should be made directly from the attached RAID card driver
CD) and whether there is fault in the floppy disk.
5.2.4 Keyboard and Mouse Do Not Work
1. Check whether the cable joint of the mouse and keyboard is plugged and con-
nected correctly. Make sure the joint pin has no curve.
2. Check whether the mouse setting in the control panel of the operating system is
correct or not.
3. Clean the scrolling and drive shaft of the mouse.
4. It is suggested that you use the keyboard and mouse tested for compatibility by
Inspur group or replace with other keyboard and mouse for testing.
5.2.5 System Blue Screen, Halt or Restart
For blue screen, restart or halt of the machine in the utilization of the system, you
may refer to the following measures:
1. If other external non-Inspur components or some application program software
are installed before the fault, it is suggested removing it and going on to test your serv-
er.
2. Use the latest antivirus software for antivirus test.
3. It is suggested that you record the displayed information code for blue screen,
such as: stop c000000218.....; stop: 0x0000007b. This kind of information reveals prob-
lems in the system. It is suggested that you reinstall it. For the installation process, you
can refer to the user manual or call 8008600011 for help.
4. If all above operations failed to solve the problem, it is suggested that you
backup the file winnt/minidump in disk C, and call the service center for support
from professional technical engineers who may ask you to provide minidump file for
further analysis on the cause for blue screen and halt. If there is no minidump folder
in disk C, please refer to the following steps: right-click on My Computer, select
<Property>→<advanced>→<startup and recovery>, then select <settings>, change
<write debugging information> in the next page to “small RAM dump” and restart the
machine. The system will produce minidump file automatically in the next blue screen.
