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9.2
Inspur Service SLA
Inspur offers a variety of Service Level Agreements (SLA)
*2
to meet customer
requirements with different service components and service level targets.
Base Warranty Services
Advance Replacement
9x5 NBD Onsite Service
24x7x4 Onsite Service
Onsite Deployment Service
Data Media Retention
Global Service
Customized Service
9.3
Warranty Exclusions
Inspur does not guarantee that there will be no interruptions or mistakes during
the use of the products. Inspur will not undertake any responsibility for the losses
arising from any operation not conducted according to Inspur Hardware Products.
The Warranty Terms & Conditions do not apply to consumable parts, as well as any
products that the serial number missed, damaged or obscured for the following
reasons:
Accident, misuse, abuse, defiling, improper maintenance or calibration or
other external causes
Operating beyond the parameters as stipulated in the user documentation
Use of the software, interface, parts or supplies not provided by Inspur
Improper staging, usage, or maintenance
Virus infection
Loss or damage in transit which is not arranged by Inspur
The product has been modified or serviced by non-authorized personnel
Any damage to or loss of any personal data, programs, or removable storage
media
The restoration or reinstallation of any data or programs except the software
installed by Inspur when the product is manufactured
Any consumable parts, such as, but not limited to, battery or protective