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These Conditions of Warranty and Warranty Claims are an integral part of every Purchase Agreement
made between the Seller and the Buyer. All Warranty Conditions are valid and binding, unless otherwise
specified in the Purchase Agreement, in the Amendment to this Contract or in another written
agreement.
Warranty Conditions
Warranty Period
The Seller provides the Buyer a 24 months Warranty for Goods Quality, unless otherwise specified in
the Certificate of Warranty, Invoice, Bill of Delivery or other documents related to the Goods. The legal
warranty period provided to the Consumer is not affected.
By the Warranty for Goods Quality, the Seller guarantees that the delivered Goods shall be, for a certain
period of time, suitable for regular or contracted use, and that the Goods shall maintain its regular or
contracted features.
The Warranty does not cover defects resulting from (if applicable):
User’s fault, i.e. product damage caused by unqualified repair work, improper assembly,
insufficient insertion of seat post into frame, insufficient tightening of pedals and cranks
Improper maintenance
Mechanical damages
Regular use (e.g. wearing out of rubber and plastic parts, moving mechanisms, joints etc.)
Unavoidable event, natural disaster
Adjustments made by unqualified person
Improper maintenance, improper placement, damages caused by low or high temperature,
water, inappropriate pressure, shocks, intentional changes in design or construction etc.
Warranty Claim Procedure
The Buyer is obliged to check the Goods delivered by the Seller immediately after taking the
responsibility for the Goods and its damages, i.e. immediately after its delivery. The Buyer must check
the Goods so that he discovers all the defects that can be discovered by such check.
When making a Warranty Claim the Buyer is obliged, on request of the Seller, to prove the purchase
and validity of the claim by the Invoice or Bill of Delivery that includes the product’s serial number, or
eventually by the documents without the serial number. If the Buyer does not prove the validity of the
Warranty Claim by these documents, the Seller has the right to reject the Warranty Claim.
If the Buyer gives notice of a defect that is not covered by the Warranty (e.g. in the case that the Warranty
Conditions were not fulfilled or in the case of reporting the defect by mistake etc.), the Seller is eligible
to require a compensation for all the costs arising from the repair. The cost shall be calculated according
to the valid price list of services and transport costs.
If the Seller finds out (by testing) that the product is not damaged, the Warranty Claim is not accepted.
The Seller reserves the right to claim a compensation for costs arising from the false Warranty Claim.
In case the Buyer makes a claim about the Goods that is legally covered by the Warranty provided by
the Seller, the Seller shall fix the reported defects by means of repair or by the exchange of the damaged
part or product for a new one. Based on the agreement of the Buyer, the Seller has the right to exchange
the defected Goods for a fully compatible Goods of the same or better technical characteristics. The
Seller is entitled to choose the form of the Warranty Claim Procedures described in this paragraph.
The Seller shall settle the Warranty Claim within 30 days after the delivery of the defective Goods, unless
a longer period has been agreed upon. The day when the repaired or exchanged Goods is handed over
to the Buyer is considered to be the day of the Warranty Claim settlement. When the Seller is not able
to settle the Warranty Claim within the agreed period due to the specific nature of the Goods defect, he
and the Buyer shall make an agreement about an alternative solution. In case such agreement is not
made, the Seller is obliged to provide the Buyer with a financial compensation in the form of a refund.
