Inseego Wavemaker PRO FX2000e User Manual Download

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5G INDOOR CPE FX2000e USER GUIDE

Overview

When properly installed, the 5G Indoor CPE is a highly reliable product.

The following tips can help solve many common problems encountered while using the 5G Indoor
CPE:

•

Make sure you are using the 5G Indoor CPE in the correct geographic region.

•

Ensure that your wireless coverage extends to your current location.

•

If you do not receive a strong data signal, move the device to a different location.

•

Ensure that you have an active subscription plan.

•

You can resolve many issues by restarting your connected device and your 5G Indoor CPE.

Technical Support

IMPORTANT:

Before contacting Support, be sure to restart both your connected device and your

5G Indoor CPE and ensure that your SIM card is inserted correctly.

Customer Service and Troubleshooting

Contact your reseller for assistance.

More Information

Documentation for your 5G Indoor CPE FX2000e is available online. Go to

www.inseego.com/support-

documentation

. Or, from the Admin website, select

Help > Customer Support

Summary of Contents for Wavemaker PRO FX2000e

Page 1: ...Inseego WavemakerTM PRO 5G Indoor CPE FX2000e USER GUIDE...

Page 2: ...ghts Clause The software drivers are classified as Commercial Computing device Software and the U S Government is acquiring only Restricted Rights in the software drivers and their Documentation U S G...

Page 3: ...18 Getting Help 18 Admin Password 18 Changing the Admin Password 19 Managing Data Usage 20 Data Usage Page 21 Managing Wi Fi Settings 23 Settings Tab 24 Primary Network Tab 26 Guest Network Tab 28 Man...

Page 4: ...rt 68 Overview 69 Technical Support 69 Product Specifications and Regulatory Information 70 Product Specifications 71 Device 71 Environmental 71 Network Connectivity 71 Wi Fi 71 Security 72 Regulatory...

Page 5: ...5G INDOOR CPE FX2000e USER GUIDE 5 1 Introduction and Getting Started Overview Ports and Buttons Indicator LEDs Getting Started Caring for your FX2000e...

Page 6: ...Ethernet Connect laptops tablets e readers gaming consoles and more Inside the box you will find a 5G Indoor CPE FX2000e a Welcome Card an Ethernet cable and an AC wall adapter power supply System Re...

Page 7: ...5G INDOOR CPE FX2000e USER GUIDE 7 Ports and Buttons...

Page 8: ...n Solid Blinking Strong 4G connection 3 5 bars Weak 4G connection 1 2 bars Yellow Solid Software update is in progress Red Solid Blinking CPE is booting up No service SIM error or locked SIM card The...

Page 9: ...ards CAUTION Always use a factory made SIM card supplied by the service provider Do not bend or scratch your SIM card Avoid exposing your SIM card to static electricity water or dirt To install a SIM...

Page 10: ...PE and perform a location survey to identify the ideal location for your 5G Indoor CPE NOTE Make sure to place your 5G Indoor CPE on a sturdy surface Connecting to the FX2000e With the 5G Indoor CPE W...

Page 11: ...he FX2000e 2 Plug the other end of the cable into the Ethernet port of the device you wish to connect Devices plugged into the FX2000e via Ethernet have instant access to the Internet Connecting Devic...

Page 12: ...supports Web browsing you can use the Web User Interface to customize settings change your password and access information On a device connected to the 5G Indoor CPE open any Web browser and go to ht...

Page 13: ...E Thisbutton returnsthedevicetofactorysettings includingresettingtheWi Fi name and password and admin password To reset the 5G Indoor CPE 1 Place the RESET end of the provided SIM tool or one end of a...

Page 14: ...guidelines Protect the FX2000e from liquids dust and excessive temperatures Do not apply adhesive labels to the FX2000e as they may cause the FX2000e to potentially overheat or alter the performance o...

Page 15: ...OOR CPE FX2000e USER GUIDE 15 2 Configuration Overview Admin Password Managing Data Usage Managing Wi Fi Settings Managing Connected Devices Managing Settings Viewing Info About the FX2000e Getting Su...

Page 16: ...open any Web browser and go to http 192 168 1 1 Select Sign In in the top right corner of the screen and enter the Admin Password printed on the bottom of the FX2000e Inseego Connect Enables you to m...

Page 17: ...general status and setting information Click in the bottom right corner of a panel to access screens with further information and options Side Menu Each subscreen in the 5G Indoor CPE Admin Web UI a...

Page 18: ...ver your password if you forget what you changed it to NOTE You can set up separate Wi Fi passwords for both primary and guest networks in Wi Fi but these are different from the Admin password which i...

Page 19: ...ur current Admin password then click Continue 3 Enter your current Admin password again then enter a new password and confirm it 4 Select a security question from the drop down list and type an answer...

Page 20: ...data usage on your FX2000e using the Data Usage page On the Admin Web UI Home page the Data Usage panel shows current data usage information To manage or view data usage select from the Home page Dat...

Page 21: ...lan Estimated amount of data used in the current billing cycle Estimated amount of data remaining for the current billing cycle Date the billing cycle ends Use the Reset Data Counter Now button to res...

Page 22: ...ion Rx The amount of data received for the current Internet session This counter starts at zero when the connection is established Monthly Tx The amount of data transmitted for the current billing cyc...

Page 23: ...etwork can be accessed over two bands 2 4 GHz and 5 GHz On the Admin Web UI Home page the Wi Fi panel shows the current name and password of the primary and guest networks To manage settings for these...

Page 24: ...your 5G Indoor CPE Select a number and click Save Changes The maximum number of connected devices is 60 Band Selection Each network can be accessed over two bands 2 4 GHz and 5 GHz The 2 4 GHz band i...

Page 25: ...z Band Settings This section displays the 802 11 Mode in use when the 5 GHz band is active and allows you to select a Bandwidth and Channel Bandwidth Leave bandwidth at the default setting unless you...

Page 26: ...used if possible for WPA2 and WPA3 compliant devices WPA3 PSK can be used for WPA3 devices WPA 3 Open Enhanced provides encryption and privacy on open networks that are not password protected and can...

Page 27: ...lable Wi Fi networks on your connected devices If unchecked this network is not visible to connected devices Wi Fi privacy separation Check this box to keep each connected device on this network isola...

Page 28: ...a guest network name SSID to set up or change the guest network name The name can be up to 32 characters long Security Select an option for Wi Fi security WPA3 WPA2 Transition is the most secure metho...

Page 29: ...view the password Other Settings Broadcast guest network name SSID Check this box to display the Wi Fi guest network in the list of available Wi Fi networks on your connected devices If unchecked this...

Page 30: ...Home page the Connected Devices panel lists the networks currently connected to your 5G Indoor CPE along with the number of connected devices for each network To manage connected devices select from t...

Page 31: ...Indicates whether the device is connected to the primary or guest network or through Ethernet Block Select this box to disconnect a device and prevent it from reconnecting Select Save Changes The devi...

Page 32: ...to collapse the row Blocked This section lists all devices blocked from connecting to the 5G Indoor CPE NOTE Since blocked devices are not currently connected they do not have an IP address Instead t...

Page 33: ...el shows Port Filtering and the date and time of the last software update To configure more system settings select from the Home page Settings panel or select Settings from the side menu The Settings...

Page 34: ...time in 24 hour format Device Preferences Enable Ethernet Ethernet is enabled by default Uncheck the checkbox if you want to disable connection to your FX2000e via Ethernet Language Select a language...

Page 35: ...are updates are automatically delivered to your FX2000e This setting allows you to opt out of automatic software updates If you do not want software updates automatically delivered move the ON OFF sli...

Page 36: ...e on your computer enter your Admin password in the Admin Password field The default Admin password is printed on the bottom of the FX2000e If you have changed the Admin password and don t remember it...

Page 37: ...2000e and disconnecting you from the Admin Web UI To restore system settings from a backup settings file enter your Admin password in the Admin Password field Click Browse and choose a backup settings...

Page 38: ...for your FX2000e PCI The Physical Cell ID RSRP The strength of the cellular signal measured in dBm Higher absolute values indicate a stronger signal for example 80 dBm is a stronger signal than 90 dB...

Page 39: ...he mobile network This prevents connected devices from connecting to the Internet and using your FX2000e mobile data plan For normal operation this setting must be left on Turn ON Automatic SIM Switch...

Page 40: ...status Possible operations include Turn on PIN Lock Sets the SIM so that entry of a PIN is required upon startup to connect to the mobile network To perform this operation you must enter the current P...

Page 41: ...f there is loss of connectivity to the network based on the timer set below Connectivity Failover Timer Enter the number of seconds of connectivity loss needed to trigger failover Enable Signal Streng...

Page 42: ...he day of the month the billing cycle starts for the SIM Data Limit The amount of data the SIM is limited to each billing cycle APN The access point name for the SIM Authentication You can select the...

Page 43: ...VPN Configuration Files Drag and drop the Open VPN configuration files from your Open VPN provider in the file upload area Username Enter your Open VPN connection username here Password Enter your Op...

Page 44: ...e you have configured your FX2000e for Open VPN Connection status Indicates the status of the Open VPN connection Connection time The duration of the current Open VPN connection View Logs Use this but...

Page 45: ...shut down You will need to turn it on again the next time the GPS receiver is needed Turn off GPS over Wi Fi GPS over Wi Fi allows you to share location information with connected devices Raw GPS data...

Page 46: ...ed Settings on page 54 Viewing Info About the FX2000e On the Admin Web UI Home page the General Status panel shows general status information To view more detailed information about your 5G Indoor CPE...

Page 47: ...ed Received The amount of data received for the current Internet session This counter starts at zero when the connection is established Transmitted The amount of data transmitted for the current Inter...

Page 48: ...Internet session Received Data The amount of data received for the Internet session This counter starts at zero when the connection is established Transmitted Data The amount of data transmitted for t...

Page 49: ...M Version The version of the SIM card This field is blank if there is no SIM card installed or a SIM error condition exists ICCID The unique ID number assigned to the SIM card This field is blank if t...

Page 50: ...del Model of the device Device Version The version of firmware software currently installed Software Components OS Version The version number for the Operating System and its components Modem Firmware...

Page 51: ...he oldest data is deleted regardless of this setting Click Save Changes to enact changes If logs are turned on the following are visible Click on Mobile Network Log for log data of connections to the...

Page 52: ...G INDOOR CPE FX2000e USER GUIDE 52 Getting Support For Support select Support from the Admin Web UI side menu Customer Support Tab Use the Customer Support tab for useful links and support information...

Page 53: ...5G INDOOR CPE FX2000e USER GUIDE 53 3 Advanced Settings Overview Using Advanced Settings...

Page 54: ...rmful to the stability performance and security of the 5G Indoor CPE FX2000e Using Advanced Settings When you select the Advanced tab on the Settings page a warning message appears If you click Contin...

Page 55: ...ider is ON your FX2000e automatically selects the best 5G available network and you cannot use the Select a Different Network button below Select a Different Network You may wish to use this option if...

Page 56: ...to two DNS IP addresses Manual DNS Turn on manual DNS Check this box to manually select a DNS DNS 1 IP address Enter the IP address for the primary DNS This address is required to use the Manual DNS...

Page 57: ...ransparent Mode To use IPv6 Transparent Mode move the ON OFF slider to ON This allows connected devices to be accessible from the Internet DMZ Allow DMZ Check this box to allow DMZ DMZ allows the conn...

Page 58: ...Filter ON OFF slider to ON Click Save Changes CAUTION Turning on MAC filtering immediately disconnects all devices that are not included in the filter from the network Device List This list includes a...

Page 59: ...ct an interface from the drop down NOTE When IPPT is enabled on an interface all other interfaces will be disabled IPv4 IP Address The IP address for your FX2000e as seen from the local network Normal...

Page 60: ...P server If the IP is set on the client device use an IP address outside of this DHCP range if the IP address is set using an IP reservation it will usually be inside this range NOTE Only expert users...

Page 61: ...verify the WAN connection Lookup Address 2 Enter the second DNS IP address to verify if Lookup Address 1 does not respond with keepalive acknowledgement ACK Lookup Address 3 Enter the third DNS IP ad...

Page 62: ...numbers Some applications are pre defined You can define additional applications if you know the details of the traffic used and generated by the applications Port Filtering To turn on port filtering...

Page 63: ...application Start Port Enter the beginning of the range of port numbers used by outgoing traffic for the custom application being added End Port Enter the end of the range of port numbers used by the...

Page 64: ...rnet Port forwarding allows Internet users to access any server you are running on your computer such as a Web FTP or Email server Important Port forwarding creates a security risk and should not be t...

Page 65: ...mbers and protocol information for each port forwarding application listed Application Name Port TCP STCP UDP DNS 53 Yes No Yes FTP control command FTP data transfer 21 20 Yes Yes Yes Yes Assigned Ass...

Page 66: ...client device or set up a DHCP reservation Port Type Select Range or Translate from the drop down list Port Numbers Use the From and To fields to specify the range of port numbers to be forwarded NOTE...

Page 67: ...Inseego Connect is ON Slide the ON OFF slider to OFF if you wish to disable the connection Inseego Connect Status Connection State The status of the Inseego Connect connection UP FX2000e is communicat...

Page 68: ...5G INDOOR CPE FX2000e USER GUIDE 68 4 Troubleshooting and Support Overview Technical Support...

Page 69: ...e the device to a different location Ensure that you have an active subscription plan You can resolve many issues by restarting your connected device and your 5G Indoor CPE Technical Support IMPORTANT...

Page 70: ...ct Specifications and Regulatory Information Product Specifications Regulatory Information Product Certifications and Supplier s Declarations of Conformity Energy Efficiency Wireless Communications Li...

Page 71: ...M 2 x 4FF Nano SIM Slots Multi carrier support with automatic switching Chipset Qualcomm Snapdragon SDX55 LED Status Environmental Operating Temperature 0 C to 45 C 32 F to 113 F Storage Temperature 3...

Page 72: ...on Timeout Wi Fi On Off Control Incorrect Password Lockout Block Factory Reset Encrypted Configuration Backup Restore Advanced Firewall Wi Fi Security Wi Fi Security WPA WPA2 WPA3 Wi Fi Protected Setu...

Page 73: ...nt from that to which the receiver is connected Consult the dealer or an experienced radio television technician forhelp ThisdevicecomplieswithPart15oftheFederalCommunicationsCommission FCC Rules Oper...

Page 74: ...onforme aux CNR Innovation Sciences et D veloppement conomique Canada applicables aux appareils radio exempts de licence L exploitation est autoris e aux deux conditions suivantes 1 L appareil ne doit...

Page 75: ...nformation Band Max Power Frequency LTE BAND B1 24 dBm 1920 1980 MHz LTE BAND B2 24 dBm 1850 1910 MHz LTE BAND B3 24 dBm 1710 1785 MHz LTE BAND B4 24 dBm 1710 1785 MHz LTE BAND B5 24 dBm 824 849 MHz L...

Page 76: ...dBm 880 915 MHz n12 24 dBm 699 716 MHz n25 24 dBm 1850 1915 MHz n28 24 dBm 703 748 MHz n38 24 dBm 2570 2620 MHz n40 24 dBm 2300 2400 MHz n41 24 dBm 2496 2690 MHz n46 24 dBm 5150 5925 MHz n48 24 dBm 35...

Page 77: ...cent of the power adapter s rated output current Mode Power Consumption for FX2000e 115V 230V Power adapter no load 0 03W 0 065W Power adapter efficiency 87 03 87 39 Wireless Communications IMPORTANT...

Page 78: ...ons not conforming to INSEEGO CORP S specification of failure to follow prescribed installation operating and maintenance procedures II defects errors or nonconformities in the Product due to modifica...

Page 79: ...or metal powders and any other area where you would normally be advised to turn off your vehicle engine Near medical and life support equipment Do not operate your device in any area where medical equ...

Page 80: ...5G INDOOR CPE FX2000e USER GUIDE 80 6 Glossary...

Page 81: ...mobile network and another computer network often the Internet bps Bits per second The rate of data flow Broadband High capacity high speed transmission channel with a wider bandwidth than conventiona...

Page 82: ...Kilobits per second The rate of data flow LAN Local Area Network A type of network that lets a group of computers all in close proximity such as inside an office building communicate with one another...

Page 83: ...can be moved to different devices SMTP Simple Mail Transfer Protocol The standard protocol for sending emails across the Internet SNMP Simple Network Management Protocol An Internet protocol used to m...

Page 84: ...andard developed and released in 1997 by the IEEE Wi Fi 5 The fifth generation of Wireless Fidelity using 802 11ac on 5 GHz This standard was developed and released in 2013 Wi Fi 6 The sixth generatio...

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