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NVC 360 User’s Guide

Rev.0.1 (Dec.2007)

C. Trouble

C. Trouble Shooting

Shooting

If you have trouble setting up or operating the camera, refer to the following.

PROBLEM

SOLUTION

No operation

Check if the power supply is DC12V.

No picture

Check if all the cables are connected correctly.

Check the DC-Level volume.

Summary of Contents for AirGoogle NVC360

Page 1: ...NVC 360 User s Guide Rev0 1 Dec 2007 ...

Page 2: ...gital device pursuant to part 15 of the FCC Rules These limits are designed to provide reasonable protection against harmful interference in a residential installation This equipment generate use and can radiate radio frequency energy and if not installed and used in accordance with the instructions may cause harmful interference to radio communications However there is no guarantee that interfere...

Page 3: ...ry cloth Never use the product in extremely high or low temperature condition Never drop hit strongly nor vibrate the product Never expose the product to direct sunlight or severe ray Never touch the front glass of the product This symbol is intended to alert the user to the presence of un insulated dangerous voltage within the product s enclosure that can cause electric shock This symbol is inten...

Page 4: ...NVC 360 User s Guide Rev 0 1 Dec 2007 4 Revision History Date Rev No Description 2007 12 19 0 1 Creation of the document ...

Page 5: ...DSL Cable Modem 19 4 IP Installer 21 4 1 Main window of IP Installer 21 5 Configuring NVC 360 in Administrative Mode 22 5 1 Log On 22 5 2 Basic Setup 24 5 3 Network Configuration 26 5 4 User Admin Time Setup 29 5 5 Sensor Capture Setup 32 5 6 Alarm Device Setup 34 5 7 Motion Region Setup 36 5 8 PTZ Setup 38 5 9 Encryption Set up 40 5 10 Upgrade Reset 42 5 11 Status Report 44 6 Tips for Using NVC 3...

Page 6: ...Server Network Protocol the NVC 360 ensures unprecedented performance and stability to be an ideal network camera solution for system integration solutions NVC 360 is offered with standard Ethernet interface 1 2 Features of NVC 360 State of the art CPU Codec Embedded S W Superior video compression MPEG 4 Max 30 frames sec D1 resolution Full D1 Resolution with De interlaced filter Http streaming ba...

Page 7: ... 003 lux Integrated Heater System time management RTC and with Time Server synchronization 1 Alarm sensor inputs 1 relay outputs Resolution NTSC 720x480 352x240 176x144 PAL SECAM 720x576 352x288 176x144 Remote administration control Entire operational parameter set up Software upgrade ...

Page 8: ... is connected with incorrect polarity DUAL CCD For extreme 0 Lux Surveillance The power of LEDs is selectable low or high High is recommended for over 30m surveillance The exchanging time of CCD or filter is selectable Only DC 12V is available Operating Temperature down to 40 degree Celcius with built in heater Various Surveillance Functions Dome Housing The elegantly designed aluminum body and Po...

Page 9: ...l System Controller Picture Shown with Optional Wall Mount Bracket MPEG 4 Dual CCD Vandal Proof Network Camera PC software to allocate IP parameters to NVC 360 PC software to view and record the A V streaming data transmitted from NVC 360 1 Wall Mount Bracket 1 Camera main body 2 CD Manual S W 3 Screw Ø 4x16 screw 5EA Ø4x16 screw 5EA 4 Manual 5 Terminal Block 5Pin 2EA Optional Items ...

Page 10: ...requirement of the PC is described below Recommended CPU Pentium IV 1 8G above Main Memory 512MB above Operating system Windows XP or later Web browser Internet Explorer 6 0 above Resolution 1024 X 768 Network 10 100 Base T Ethernet Operating Systems supported Windows 2000 Professional Windows XP Professional Windows XP Home Edition 2 4 Physical description 2 4 1 Name of each parts FIG 1 FIG 2 1 2...

Page 11: ...0 User s Guide Rev 0 1 Dec 2007 11 Fig 2 1 Detailed view of NVC 360 1 Surface mount adaptor 2 Cap screw PT3 4 1EA 3 Main body 4 Focus handle 5 Zoom handle 6 Tilt rotation 7 Horizontal rotation 8 Pan rotation ...

Page 12: ...OUT Audio voice from client at remote site can be output through the line out terminal in bi directional audio mode of NVR100 or NVM1000 SENS 1 Alarm inputs Connect external alarm sensors such as the infrared heat magnetic sensor to network camera Connect one end of the alarm device to GND Sensor type Normal Open or Normal Close can be selected using Virtual System Controller Keyboard Emulator in ...

Page 13: ...pecifications of the camera NVC 360 Type Day Night Color Camera With IR Illuminator Image Sensor Sony 1 3 SUPER HAD CCD for color and 1 3 B W Ex view CCD for B W NTSC 768 H x 494 V Effective Pixels PAL 752 H x 582 V H Resolution More than 600 TV Lines for B W 520 TV Lines for color Video System NTSC PAL TV System ø ø ø ø156 ø ø ø ø46 ø ø ø ø100 42 ø ø ø ø77 PT 3 4 PT 3 4 45 25 83 5 ...

Page 14: ... IR LED OFF C Video Output VS 1 1 Vp p 75ohm IR LED ON 0 003 Lux F 1 2 40 IRE IR LED OFF Minimun Illumination 0 00 Lux 0 30 m IR LED ON Power Supply Regulated DC 12V Max 300mA Camera only Consumption Current Max 700mA IR LED Cooling Fan ON Operating Temp 10 50 Storage Temp 20 60 IR LED 850nm 32ea LENS Vari focal DC auto iris Lens 4 0mm 9 0mm or 9 0mm 22mm CDS IR LED ON 5 Lux 10 Cooling Fan ON 40 1...

Page 15: ... in IP Installer User s Guide and NVR100 User s Guide respectively 3 Assign IP address to NVC 360 using IP installer Identify the type of the network environment and set up IP address Detailed process of setting up IP address can be found in IP Installer User s Guide If network type is xDSL or Cable modem you need supplementary information provided by your ISP 4 Connect to NVC 360 in Administrator...

Page 16: ...er than or equal to the number User Admin Time Setup Administrator name password For safety you are recommended to change these values from factory default For new connection you need to input changed values for corresponding fields Do not disclose these values to others and memorize these values Default value User name root Password root User Admin Time Setup Current Time Input correct time in th...

Page 17: ... power Apply DC12V power to network camera 1 6 Remote video connection to NVC 360 Run NVR100 on your PC Before connecting to NVC 360 it is needed to configure the connection information on the NVR100 More detailed information of using NVR100 can be found in NVR100 User s Guide ...

Page 18: ... 2 Check if you can receive video data when connecting to NVC 360 using the viewer program 4 When one or more IP video products are connected through a IP sharing device i e router to a larger network i e the internet in order to access each unit from outside the local area network each device must have a unique RTSP Real Time Stream Protocol and HTTP port number You must also conFig your IP shari...

Page 19: ... Install IP Installer and NVR100 S W on PC 3 Using IP Installer S W set up some parameters for communication through IP network Please refer to the IP installer and NVR100 user s guide 4 Connect NVC 360 with ADSL Cable Modem as Fig 3 2 5 Run NVR100 program and check if you can receive video data when connecting to NVC 360 Fig 3 2 Connecting NVC 360 to ADSL Cable Modem When fixed IP address is assi...

Page 20: ...ng IP installer Management server provides a convenient way of connecting to your network camera under dynamic IP environment Please refer to the Application note regarding Management Server in the CD When connecting NVC 360 to xDSL or Cable modem usually regular LAN cable is required But since some modems have crossover connections please contact your service provider for detailed information ...

Page 21: ...ta com Detailed information of Installing and running IP installer can be found in IP installer user s guide 4 1 Main window of IP Installer Fig 4 1 IP Installer All the basic network parameters needed for the initial connection to IP video products can be assigned by IP Installer Once the basic parameters are assigned and the initial connection is successfully made you can connect to the administ...

Page 22: ...rk camera in the address window of the Internet Explorer as followings http NVC 360 IP address admin htm Example http 172 16 64 133 admin htm If you changed the HTTP port from default value you can login by typing in http NVC 360 IP address HTTP port admin htm Example http 172 16 64 133 8080 admin htm 2 Log on from NVR100 Select video channel in the viewing window of NVR100 Selected video channel ...

Page 23: ...Fig 5 2 Fig 5 2 Log On Screen Factory default User Name and Password are set as root and root respectively Click on OK button to enter into the Basic Setup page of Administrative Mode If you have changed the username and password of the Administrator you must log on with the changed username and password ...

Page 24: ...asic Setup Field Button Sub Field Button Description Language Select a language of your choice System Name Logical name of the NVC 360 It is same as the one set up by IP installer You can reassign the system name Screen Capture in Web Viewer Assign the name of the folder to store captured image in web viewer ...

Page 25: ...dth Video rate Assign bandwidth for transmitting video data Audio rate Assign bandwidth for transmitting audio data Audio data is not transmitted if you select NA Check After you finish set up of video and audio for all the channels click on this box to obtain the possible maximum number of users Possible Max Users and remaining network bandwidth Remained remaining when possible maximum users are ...

Page 26: ...Dec 2007 26 5 3 Network Configuration Setup the network parameters appropriately in accordance with your network environment Many of the parameters in this page are same as those set up by IP Installer Fig 5 4 Network Configuration ...

Page 27: ...select this mode Refer to IP installer user s guide for Host name and domain for Cable Modem IP Assign Type Clone MAC Refer to IP installer user s guide for Clone MAC Each port should have a number below 65 535 RTSP The RTSP port is used for transmitting real time audio video data from the network camera Default is 554 Port Change HTTP HTTP port is used for the connection to the admin page Default...

Page 28: ...ith proper parameters FTP Server Setup Setup IP address Username Password and Directory of FTP server to send data in case of alarm Default FTP port number is 21 You can register the network camera to the Management Server DDNS Server for name service to your network camera Management Server Log on to server Check this box to enable log on to the management server By log on to the management serve...

Page 29: ...NVC 360 User s Guide Rev 0 1 Dec 2007 29 5 4 User Admin Time Setup You can change the ID and password of users and also assign different attributes for each user Fig 5 5 User Administrator Time Setup ...

Page 30: ...abilities for each of the users Attributes are Audio Bi directional Audio and Pan Tilt control For example if you want a specified user to hear the audio from the NVC 360 check Audio in the check box User Administration User List You can list user ids and their attributes here format user id A BA P A Audio B Bi directional audio P PTZ attribute You can delete specific user by clicking the DELETE b...

Page 31: ... Synchronize the time with the internet time server at the right When the time server is out of the reach from NVC 360 you can assign time server by filling in Specific Time Server field Synchronize With this Computer Time Synchronize the time with the time of the PC Time Setup Set Manually Set the time manually Fill in the fields with desired formats SAVE Save the set up parameters If you lost Ad...

Page 32: ...icable for NVC 360 Select the sensor type There are two type of sensors Normal open and normal close Refer to NVR100 user s guide Sensor Setup Name Input the logical name of the sensor Video Capture Condition It sets the condition of video transmission via FTP or E mail The NVC 360 supports 2 types of conditions which are mutually independent 1 Sensor initiated when at least one of the sensor dete...

Page 33: ...by e mail E mail is sent to the Recv E mail address Refer to Section 5 3 Captured video data for E mail consists of intra frames only in consideration of the limited storage space for E mail account FTP data contains entire video frames Captured Video Transmission By FTP Check to send captured video by FTP FTP is sent to the FTP Server Refer to Section 5 3 If the FTP server is not properly assigne...

Page 34: ...g Small box with white background indicates the status of the relay by On Off ON On the alarm output close the relay contact Alarm Device Test OFF Off the alarm output Open the relay contact Sound Test Setup the condition of activating alarm device Select sensor or motion detection as the condition Name Logical name of the alarm device can be input into the box at the left Sensor Check at the box ...

Page 35: ...NVC 360 User s Guide Rev 0 1 Dec 2007 35 detection Duration Set the duration of Alarm annunciation 10 sec 30 sec 1 min 2 min 5 min 10 min 30 min 1 hour SAVE Save the setup parameters ...

Page 36: ...NVC 360 User s Guide Rev 0 1 Dec 2007 36 5 7 Motion Region Setup Set the motion detection regions Up to 3 regions can be defined Fig 5 9 Motion Region Setup ...

Page 37: ...video 2 Click on END and click on a box overlaid on the video 3 The defined motion detection zone will be indicated with corresponding colors Legend of the color red region 1 green region 2 blue region3 START Enable selection of rectangular zone start END Enable selection of rectangular zone end SELECT Click on this button and click on desired rectangle to add or delete the rectangular region to t...

Page 38: ...d Button Sub Field Button Description Channel Selection Not applicable PTZ Model Selection Choose the PTZ model Choose default model for proper operation Delete Button Press this button to delete the setup of PTZ PTZ Device ID Your PTZ device needs an ID input ID in this field Click on SAVE to save the ID ...

Page 39: ...TZ Operation Check You can check the various operation of the PTZ devices Left Right UP DOWN AUTO FOCUS ZIN ZOUT PTZ Position Setup Not applicable for NVC 360 Detailed set up can be achieved by PTZ controller or virtual controller of the viewer ...

Page 40: ...can set key codes and use them for encrypting the data from the network camera You can selectively activate encryption for the video and audio data For enabling the encryption check at the box at the left of the Enable data encryption then check at the proper check boxes at the left of Video and Audio After the selection click on SAVE button beneath the Video and Audio check boxes ...

Page 41: ...new values SAVE Save Key value on the network camera Click on SAVE button beneath GENERATE button to save the key value generated by the network camera DOWNLOAD Download Key value to your PC The key values can be downloaded and stored as a file to your PC for reference when you make connection When encryption is enabled the PC client program will ask for particular key value out of the 20 availabl...

Page 42: ...eld Button Sub Field Button Description Upgrade the system manually System S W Upgrade Upgrade the system software installed in the network camera via the network System software needed for the upgrade can be downloaded from Inscape Data s home page Refer to 6 4 How To Upgrade Your NVC 360 System Manual Upgrade Bootloader Upgrade Upgrade the bootloader installed in the network camera via the netwo...

Page 43: ...n preserve the parameters for the network Checking on All will return all the parameters to factory default state Once NVC 360 is re initialized as factory default state it should be set up again using IP Installer System Reset Perform remote reset by clicking the CONFIRM button All previous connections will be disconnected upon reset NVC 360 does not resume the connections and the users must re c...

Page 44: ...e Rev 0 1 Dec 2007 44 5 11 Status Report It shows you system records since the system started You can check the problems as well as the versions and event status of the whole system and each module Fig 5 13 Status Report ...

Page 45: ...sors heat smoke sensors magnetic sensor etc Aux terminal is used for connecting alerting device such as loud speaker flashing light etc 1 ALARM connector for Sensor Input to NVC 360 Connect the two wires of the sensors The sensor type can be set in NVR100 Please connect sensor between Signal and GND pin of the alarm terminal at the connector panel of NVC 360 Fig 6 2 shows equivalent alarm input ci...

Page 46: ... 1 Connection of Sensor Fig 6 4 S enso r S enso r S enso r S enso r D evi ce D evi ce D evi ce D evi ce S enso r S enso r S enso r S enso r P o w er P o w er P o w er P o w er S up p l y S up p l y S up p l y S up p l y N O N C Type N O N C Type N O N C Type N O N C Type S ensor1 S ensor1 S ensor1 S ensor1 S ensor1 S ensor1 S ensor1 S ensor1 12V 12V 12V 12V G N D G N D G N D G N D Sensor Sensor Se...

Page 47: ...NVC 360 6 2 Trouble Shooting 1 After NVC 360 is successfully installed NVC 360 in viewing mode neither channel name nor video is display and eventually timeout message is shown up Check the power and network connection of NVC 360 To check if the network is properly operating open the browser and try to connect to any server Example http www yahoo com Or open the MS DOS Prompt and type the followin...

Page 48: ... the maximum uploading bandwidth of the network is 400Kbps set the total Max upload rate as 384Kbps If you set it higher the video image can be corrupted with artifacts Ask your network manager or ISP for maximum uploading bandwidth of the network The image is dull and I see green pink dots This could be caused by performance limitation of the PC Do not run too many programs while running viewer p...

Page 49: ...iewer Problem Solution No operating Check if the power supply is AC24V Check if RS 485 communication cable is connected correctly Check camera ID setting Check the termination No picture Check all cable connections Dark screen Adjust the monitor status Abnormal camera Operation status Check if voltage level is out of the specification Check the termination Screen not clear Check if there is dust o...

Page 50: ...screen by 180 degree Connect to NVC 360 Stop the connection Contrast Brightness and Volume adjustment Check the box to mute the audio Adjust the size of the screen Normal x1 Twice x2 Half 1 2 Full Screen full On off the relay by pressing the button Shows the status of the sensor Blue color means that the sensor is in normal state while red color indicates alarm situation Number on the button indic...

Page 51: ...ect Update Reset menu 3 Click Browse to find the files you want to use for upgrade This will open a Choose file dialogue window The file extension is ief 4 When you ve found the file click Open This will select the file and close the Choose file dialogue window 5 Click the INSTALL button An alert message box will pop up Click OK button then it will start uploading the file This may take some time ...

Page 52: ...e where you want to install FIG 5 When you use pipe please note the standard size of pipe FIG 6 2 Fix the main body on the surface mount adapter by screws FIG 7 3 Push and open gimbal and adjust desired focus and scene by turning and moving the 3 axis bracket by hand FIG 7 4 Assemble the dome cover by L Wrench FIG 7 FIG 5 46 83 5 FIG 7 FIG 6 PT 3 4 12 5 Surface mount adaptor Main body Dome cover P...

Page 53: ...G 8 2 Install SET ANCHOR BOLT on the holes 3 To install Wall Mount Bracket Tip Select a ceiling board strong enough to hold 4 times the total weight of the camera Weight combined camera approx 5kg Wall mount bracket 1ea Set Anchor Bolt W5 16 4ea Hexagon Socket head cap screw M4 0 x16 4ea Hexagon wrench 3mm L Type 1ea Contents FIG 8 FIG 9 the cable into the ceiling the cable out of the ceiling 75 ...

Page 54: ...NVC 360 User s Guide Rev 0 1 Dec 2007 54 4 Assemble a wall mount bracket and camera by Hexagon socket head cap screws M4 0X16 FIG 10 HEXAGON SOCKET HEAD CAP SCREW M4 0x16 4EA FIG 10 FIG 11 ...

Page 55: ...360 User s Guide Rev 0 1 Dec 2007 55 B Dip Switch Setting A DIP SWITCH SETTING FLK Flickerless ON OFF BLK BLC ON OFF LED H IR LED Illumination High power VIDEO DC LEVEL SENSITIVITY DIP SWITCH FLK BLK LED H ...

Page 56: ...C Trouble Shooting Shooting Shooting Shooting If you have trouble setting up or operating the camera refer to the following PROBLEM SOLUTION No operation Check if the power supply is DC12V No picture Check if all the cables are connected correctly Check the DC Level volume ...

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