Operating Manual
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Unauthorised repair, modification or alteration of the thermal imager and/or its
accessories
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Damage caused by failure to use and/or maintain the thermal imager and/or its
accessories in accordance with the manufacturer's written instructions
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Damage in shipping
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Damage caused by use of a non-approved battery or battery charger
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Non-service related damage
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Damage caused by improper storage or transportation
Information
THE USE OF NON-FACTORY AUTHORISED PARTS OR COMPONENTS, OR FAILURE TO MAINTAIN
AND USE THE SYSTEM AS DIRECTED IN THE OPERATING MANUAL, VOIDS ALL WARRANTIES.
Responsibilities of ISG INFRASYS Under The Warranty
Provided the end user/distributor detects and reports (in writing) defects to ISG INFRASYS within the
warranty period, ISG INFRASYS shall either repair or replace either the components or the System, at
its sole option, once its responsibility has been determined under the warranty. This
repair/replacement shall be the user's sole and exclusive remedy.
ISG INFRASYS shall determine responsibility under the warranty and advise the end user/distributor of
warranty coverage or any charges associated with repair/replacement of components or the system
outside warranty-covered repair/replacement.
Following a warranty repair by ISG INFRASYS, all carriage, insurance and freight costs associated with
the shipment of the material back to the end user/distributor, shall be borne by ISG INFRASYS.
Any such repair, whether under warranty or otherwise, shall not be construed as an extension of the
warranty period.
Responsibilities of the End User and/or Distributor Under the Warranty
To maximise speed of return and repair, ISG INFRASYS operates the Service Direct facility, available
to all customers within the European Union – please contact ISG INFRASYS for full details and to
obtain an RMA code (see below). In all other cases, the end user shall return the unit to the
authorised ISG INFRASYS distributor from whom the thermal imager was purchased. Thereafter it is
the responsibility of the distributor to return the unit in accordance with the instructions herein.
The end user/distributor shall obtain a Returned Material Authorisation (RMA) code prior to returning
the thermal imager or accessory. The end user/distributor shall ship the returned materials to ISG
INFRASYS with the RMA code prominently displayed on the outside of the packaging and a headed
letter with the return address and a brief description of the fault placed inside the package.
Non-Warranty Repairs
In the event that ISG INFRASYS determines that the repair is not covered by the warranty, ISG
INFRASYS shall inform the end user/distributor and provide an estimated cost of repair. Upon receipt
of a purchase order from the end user/distributor, ISG INFRASYS shall undertake the repair and
return the thermal imager. All carriage, insurance and freight costs shall be borne by the end
user/distributor. Any such repair, whether under warranty or otherwise, shall not be construed as an
extension of the warranty period.
© Copyright 2011, Infrared Systems Group Ltd.
Page 31 of 34
While ISG Infrasys has taken care to ensure the accuracy of the information contained herein, it accepts no responsibility for
the consequences of any use thereof and reserves the right to change the specification of goods without notice.
