Operating Manual
7.0
Trouble Shooting
If you are experiencing problems with your thermal imager, please refer to this checklist. If the
problem persists, please contact ISG INFRASYS Customer Services or your local distributor.
7.1
Power Source
Problem
Cause
Solution
Sect.
The power does not turn on or
the LED will not light
Battery pack is exhausted
Replace or charge the battery
3.4
Battery pack is not correctly
attached
Attach the battery pack correctly
3.6
Battery contacts are not making
connection
Clean battery contacts of the
thermal imager and batteries
3.3
The thermal imager switches
off by itself
Battery pack is exhausted
Replace or charge the battery
3.4
The battery will not charge
Battery pack is not fully inserted
into charger
Insert the battery fully
3.4
Battery charging contacts are
not making connection
Clean charging contacts of the
batteries and charger
3.3
7.2
Imaging
Problem
Cause
Solution
Sect.
The image is not appearing on
the screen or appears blurred
The lens window is dirty
Clean the lens window
3.3
An obstacle is obstructing the
thermal imager lens window
Remove the obstacle
3.3
The thermal imager will not
focus
The lens window is dirty
Clean the lens
3.3
An obstacle is obstructing the
thermal imager lens.
Remove the obstacle
3.3
The thermal imager produces
a clicking sound every 15 to 30
seconds
The thermal imager is refreshing
the image. This is normal.
No fault
-
The image frequently pauses
for a fraction of a second
The thermal imager is changing
mode upon experiencing
significant changes in scene
temperature. This is normal.
No fault
-
Cannot see the heat source
through the window, in the
water or through rubble
Thermal imagers cannot
produce images through
infrared-opaque materials such
as glass or water
No fault
-
7.3
Functions
Problem
Cause
Solution
Sect.
The digital temperature
measurement does not seem
to represent the room
temperature
The DTM only measures the
temperature of an object within
the scene at the centre of the
cross wire, and not the air
temperature
No fault
-
The thermal imager is on but
the buttons do not function
correctly or respond slowly
Most functions require pressing
and holding down the buttons
to prevent accidental activation
Perform the correct switching
operations
5.0
Cannot record video
The internal memory is full
Delete some files
5.5
Cannot download images to
my computer
Incorrect video transfer
equipment used
Obtain a USB video kit
6.3
© Copyright 2011, Infrared Systems Group Ltd.
Page 29 of 34
While ISG Infrasys has taken care to ensure the accuracy of the information contained herein, it accepts no responsibility for
the consequences of any use thereof and reserves the right to change the specification of goods without notice.
