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T h e I M S W e b S i t e
Another product support resource is the IMS web site located at
www.imshome.com
. This site is updated monthly with tech tips, applications
and new product updates.
R e t u r n i n g Yo u r P r o d u c t t o I M S
If Application Support determines that your IB462H needs to be returned the
factory for repair or replacement you will need to take the following steps:
Obtain an RMA (Returned Material Authorization) number and
shipping instructions from Customer Service.
Fill out the Reported Problem field in detail on the RMA form that
Customer Service will fax you.
Enclose the product being returned and the RMA form in the box.
Package product in its original container if possible. If original
packaging is unavailable ensure that the product is enclosed in
approved antistatic packing material. Write the RMA Number on
the box.
The normal repair lead time is 10 business days, should you need your product
returned in a shorter time period you may request that a “HOT” status be
placed upon it while obtaining an RMA Number. Should the factory determine
that the product repair is not covered under warranty, you will be notified of
any charges.