30
CUSTOMER SERVICE
If you have a problem which cannot be fixed by any of the procedures in this book, do not
hesitate to call IMPAX for service. Often, the problem can be fixed by simple instructions
over the telephone. Before calling, be sure you know all of the facts and symptoms of the
problem, information about the model and program revision numbers of the IMPAX unit,
and the make and the model of the header, roller, or other machine which it controls. This
makes it possible to quickly pinpoint and solve the problem.
Before calling, you should know:
IMPAX Serial number (on side of console): ___-___-___
Software Version: Version_________ (should be in the form of XXXXX-XX)
Definition Package P___TH___D___
*Note: Refer to Chapter 8 of the Supervisor’s Guide for instructions on
accessing the IMPAX software version and definition package.
Machine Make:__________________________
Machine Model:__________________________
Number of Stations:_______________________
Summary of Contents for 2000
Page 1: ...2000 Supervisor s Guide ...
Page 53: ...DRAWINGS Backview of the Control Console ...
Page 54: ...Satellite Box Circuitry ...
Page 55: ...IMPAX 2000 Control Console ...