from Amazon’s cloud. If you choose not to have any voice recordings saved, the text
transcripts of your requests will be retained for 30 days, after which they will be automatically
deleted. We retain those text transcripts to allow you to review the requests you make to
Alexa in your Voice History, and to improve your Alexa experience and our services. You
can delete the text transcripts at any time in the Alexa app by going to
Settings > Alexa
Privacy > Review Voice History
.
We may still retain other records of your Alexa interactions, including records of actions
Alexa took in response to your request. This allows us, for instance, to continue to provide
your reminders, timers, and alarms, process your orders, and show your shopping and to-do
lists and messages sent through Alexa Communications. If your request was processed by
an Alexa skill, deleting your voice recordings does not delete any information retained by the
developer of that skill (skill developers do not receive voice recordings). For more
information on Alexa skills, refer to the FAQ "How do Alexa skills work?". For more
information on removing messages sent through Alexa Communications, refer to the FAQ
"How do I remove messages from my conversation list?" For more information on deleting
the voice recordings you said to teach Alexa your voice when you created a voice profile,
refer to the FAQ "How does automatic voice recognition and voice profiles work?".
What is Alexa's Voice History feature?
Voice History is a feature that allows you to play the audio of your voice recordings that were
streamed to the cloud, review the text transcript of what Alexa thought you said, and review
Alexa’s response. This feature can help you better understand how Alexa works and what
Alexa is and is not recording. You can also use it to recall answers Alexa gave you
previously, such as the name of a restaurant Alexa recommended.
If Alexa makes a mistake, you can use this feature to see what may have gone wrong, such
as whether Alexa misunderstood a particular word or phrase. You can access Alexa’s Voice
History by visiting
Settings
>
Alexa Privacy
>
Review Voice History
in the Alexa app
https://www.amazon.com/alexaprivacysettings
. You can also help us improve our voice
services by providing feedback within your Voice History.
How are my voice recordings used?
Alexa uses your voice recordings and other information, including from third-party services,
to answer your questions, fulfill your requests, and improve your experience and our
services. We associate your requests with your Amazon account to allow you to review your
voice recordings, access other Amazon services (e.g. so you can ask Alexa to read your
Kindle books and play audiobooks from Audible), and to provide you with a more
personalized experience. For example, keeping track of the songs you have listened to helps
Alexa choose what songs to play when you say, "Alexa, play music." At times, Alexa can