What is Drop In?
The optional Drop In feature will let you easily connect with your closest friends and family
on supported Echo devices. To give Drop In permission to yourself (and your household) or
a contact (and that contact's household), select the applicable contact card and turn on Drop
In. In addition, you can give Drop In permission to yourself (and your household) by simply
saying "Alexa, Drop in on Home." To turn off Drop In for your household, you can simply say
"Alexa, disable Drop In." Alternatively, you can turn on Do Not Disturb on one, or all, Echo
devices by saying "Alexa, turn on Do Not Disturb." You also may disable Drop In for a
specific device via the
Devices icon
>
Echo & Alexa
>
[Your Device
Name]
>
Communication
in the Alexa app.
When someone drops in on my device, what do they hear and see?
When someone drops in on your supported Echo device, you will hear an audio tone and
see a visual indicator that someone is dropping in on you. The contact on the other side of
the Drop In will automatically hear audio through your device. You may end the Drop In by
saying "Alexa, hang up." On Echo devices without a screen, you will see a green in-call light
indicator showing that a Drop In is in progress.
If a contact with the Alexa app or an Echo device with a screen drops in on your Echo device
with a screen, they will see a frosted glass view from your device's camera. The frosted
glass view will automatically transition to clear video over a short period of time. You will see
the contact's video (and a picture-in-picture view of your own video) when the Drop In is in
progress. You can end a Drop In by tapping the End icon on the screen, or you can disable
the camera while continuing an audio conversation by saying "Alexa, video off," or tapping
the Video Off icon on the screen.
What is a recently active indicator?
If household members or contacts have been granted Drop In permission, they will see a
recently active indicator on their Echo Show, Echo Spot, or Alexa app displaying whether
someone is nearby your supported Echo devices. Interactions with Alexa, and motion
sensors on Echo Show, will be used to determine whether your device has been recently
active.
How do I disable Drop In?
If you have granted your household members Drop In permission, you can disable it by
saying "Alexa, disable Drop In," or turning off Drop In on your own contact card. If you have
granted any other contacts Drop In permission, you can disable that on their contact cards.