You also may disable Drop In for a specific device via the
Devices icon
>
Echo &
Alexa
>
[Your Device Name]
>
Communications
in the Alexa app.
What are Enhanced Features?
You can enable enhanced Alexa Communication features, such as group Drop In,
via
Settings > Communication > Enhanced Features
in the Alexa app. When enabled,
your audio and video calls will be decrypted, processed, and then re-encrypted in the cloud
in order to provide these features. Amazon does not store your audio and video calls. When
disabled, you and the other participants on your calls will not be able to use these enhanced
features.
Does Alexa Communication use encryption?
By default, audio and video calls or Drop Ins between Alexa devices or the Alexa app are
encrypted end-to-end. You can enable enhanced Alexa Communication features, such as
group Drop In, in which case your audio and video calls will be temporarily decrypted,
processed, and then re-encrypted in the cloud. Amazon does not store your audio and video
calls, or information about the content of those calls. As with other communications services,
if you use Alexa to make a call to a landline or mobile phone, the part of that call that takes
place over the telephone network is not encrypted.
What are Announcements?
The Announcements feature lets you easily make announcements to other supported Alexa-
enabled devices within your household, like a one-way intercom. Simply say, "Alexa,
announce that dinner's ready," and "Dinner's ready," will then be announced in your voice to
all supported devices in your household. You can block Announcements on one, or all,
supported devices by turning on Do Not Disturb - simply say "Alexa, turn on Do Not
Disturb." Unlike Drop In, Announcements are one-way only. To respond to an
Announcement, you can make a new Announcement or start a Drop In as a two-way
intercom.
Can I call or message via Alexa using my existing phone service?
Yes, on certain Alexa-enabled products (like Echo Auto), Alexa connects to your phone and
allows you to send and receive calls and messages via Alexa using your existing phone
service and talk/text plan. When you ask Alexa to place a call or message, Alexa will use
Alexa Communication to complete those requests if possible. However, if the recipient is not
another Alexa Communication user, or you wish to contact a specific phone number, Alexa