Imagine communications NEXIO NX1010 series, Hardware Manual, Page: 11 / 56

NEXIO NX1010 Series
Hardware Guide
7
Unpacking/
Shipping
Information
Unpacking a Harris
Product
All Harris NEXIO products have been carefully inspected, tested and
calibrated before shipment to ensure stable and trouble-free service.
1 Check the equipment for any visible damage that may have occurred
during transit.
2 Confirm that you have received all items listed on the packing list.
3 Contact your Harris NEXIO dealer if any item on the packing list is missing.
4 Contact the carrier if any item is damaged.
5 Remove all packaging material from the product and its associated
components before you install the unit.
Returning a Harris
Product
In the unlikely event that a Harris product fails to operate properly, contact
the Harris NEXIO Customer Service Department to obtain a Return
Authorization (RA) number, then send the unit back for servicing. Include
the RA number on the outside of the return box.
Keep at least one set of original packaging in the event that a product
needs to be returned for service. If the original package is not available,
you can purchase replacement packaging from Harris Corporation.
Otherwise, you can supply your own packaging as long as it meets the
following criteria:
„
The packaging must be able to withstand the product’s weight.
„
The product must be held rigid within the package.
„
There must be at least 2 in. (5 cm) of space between the product and
the container.
„
The corners of the product must be protected.
If the product is still within the warranty period, Harris Corporation will
return it to you by prepaid ground shipping after servicing.