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MATRIX MANUAL 2014
I l l u s i o n - A u s t r a l i a n M a d e G a s L o g F i r e s
TROUBLESHOOTING
SYMPTOM.
•The pilot flame goes out.
POSSIBLE CAUSE.
•First check that the gas is on, usually with another appliance such as a
gas stove.
•The pilot sensor (Thermocouple) may be faulty.
SOLUTION.
• Contact your Dealer.
SYMPTOM.
•The main burner flame goes out, but the pilot flame stays on
POSSIBLE CAUSE.
•If the unit has a remote control, check that the timer countdown function is not active
•The gas valve sensor (Thermopile) may be faulty.
•***Sometimes, fitting of other new appliances such as Instantaneous hot water
systems, (
after the heater has been installed)
can affect the performance
of the heater, particulary if the mains piping is undersized. In this case it may
be necessary to have the mains piping re-sized. Contact your Dealer if you
suspect this may be the case.
SOLUTION
•
Turn off the timer function if active. Relight the fire. If symptoms
persist contact your Dealer.
SYMPTOM.
•The heater turns off after about 30 minutes
POSSIBLE CAUSE.
•Check that the timer function is not active
SOLUTION
•The gas valve sensor (Thermopile) may be faulty. Contact your Dealer.
SYMPTOM.
•The logs have a build up of black soot in some areas.
POSSIBLE CAUSE.
•Usually indicates incorrect positioning of logs if the unit has just been installed.
If the unit has been installed for some time, the inspirator may require cleaning.
Contact your Dealer.
SOLUTION
•Re-position the logs as per instructions (See Contents)
SYMPTOM.
•The unit rattles when the fan is on.
POSSIBLE CAUSE.
•Fan may need cleaning. Fan may be unbalanced.
SOLUTION
•If more than 12 months old general maintenance may be required,
contact your Dealer
SYMPTOM.
•There is a strong odour and some smoke coming from the unit when on.
POSSIBLE CAUSE.
•This usually only happens when the unit is lit for the first time.
SOLUTION
•Refer to PAINT CURING . (See Contents)
SYMPTOM.
•The unit will not light beyond pilot flame.
POSSIBLE CAUSE.
•(A)The pilot, on-off button is not in position.
•(B)The remote control is not switched to ON
•(C)The batteries in the remote control are flat.
•(D)The pilot flame is not reaching the thermopile. Gas pressure may be too low
SOLUTION
•(A) Make sure the on off button on the unit is turning to HIGH.
•(B) Press the ON button on the remote control
•(C) Replace the batteries in the remote control.
•(D) (See above***)
IF THE APPLIANCE FAILS TO OPERATE CORRECTLY, CONTACT YOUR DEALER OR
ILLUSION AUSTRALIA DIRECT ON (03) 9793 7520.
SERVICE TO BE CARRIED OUT ONLY BY AN AUTHORISED PERSON.
