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3. The screen does not calibrate correctly or completely.
4. ike runs slowly.
5. ike drops its ActiveSync connection.
6. ike locks up.
Issue 1:
The battery pack will not charge to 100% or to
“0 mAh Consumed
”
.
Solutions:
Try discharging the battery pack completely. You can turn off all auto-suspend
and auto-backlight timers to drain the battery pack more quickly. Once the battery pack is
fully discharged, try charging it again.
If the battery pack does not charge to full, try repeating the full discharge and charge cycle
a few more times.
If the battery pack still does not charge to full, try using a different battery pack to confirm
that the problem is specific to the original battery pack.
Only charge the battery pack in temperatures between 32°F and 104°F (0°C and 40°C).
For best results, charge the battery pack at room temperature (68°F or 20°C).
Issue 2:
The touchscreen does not respond accurately to stylus taps.
Solutions:
Try recalibrating the touchscreen. (See the section called
Using the
touchscreen
. )
If the device is not responding to stylus taps at all and you are on the Today screen, look to
see if the device is locked. To unlock the device, press the
Unlock
soft key on the screen.
If the device is unlocked but the stylus continues to respond inaccurately, close all open
programs and reset the device.
Issue 3:
During calibration, the screen does not respond to stylus strokes or does not
complete the calibration process.
Solutions:
Check to see if there is damage or wear on any area of the touchscreen. In
case of damage, contact your service center.
Issue 4: ike
runs slowly.
Solutions:
It is possible that you have too many programs running. Try closing any
programs you are not using. To view and close running programs, follow these steps:
1. Press the Task Manager button.
The Task Manager window appears.
2. Select the program(s) you want to close.
3. Tap
End Task.
This closes the program.
Issue 5:
My ike quickly drops its ActiveSync connection to my desktop computer.
Solutions:
Firewall programs sometimes cause ActiveSync connection problems. In these
cases, the firewall sees your ike as a strange and possibly hostile computer and prevents
the device from connecting to the desktop computer.
To allow the mobile device to connect to your desktop computer, follow these steps:
Use the serial cable to connect your device to the desktop computer. Follow the
ActiveSync wizard instructions.
If your firewall application brings up a warning message asking whether you want to allow
a connection, check the option to allow the connection and click
“
Yes
”
.
Note: If the warning message above does not appear when you try to connect to the
desktop computer but the device is still being dropped, contact your service center.
