SuperiorFireplaces.us.com
900463-01E
34
TROUBLESHOOTING
Continued
OBSERVED PROBLEM
POSSIBLE CAUSE
REMEDY
Yellow fl ame in front burner dur-
ing burner combustion
1. Not enough air
2. Gas regulator defective
1. Check burner(s) for dirt
and debris. If found, clean
burner(s) (see
Cleaning and
Maintenance
,
Page 30
)
2. Replace gas regulator
Slight smoke or odor during
initial operation
1. Residues from manufacturing
processes and logs curing
1. Problem will stop after a few
hours of operation
Appliance produces a whistling
noise when burners are lit
1. Turning control knob to HI
position when burners are
cold
2. Air in gas line
3. Air passageways on appliance
blocked
4. Dirty or partially clogged
burner orifi ce(s)
1. Turn control knob to LO posi-
tion and let warm up for a
minute
2. Operate burners until air is
removed from line. Have gas
line checked by local natural
or propane/LP gas company
3. Observe minimum installation
clearances
(see
Pages 9-11
)
4. Clean burners (see
Cleaning
and Maintenance
,
Page 30
)
or replace burner orifi ce(s)
White powder residue forming
within burner box or on adjacent
walls or furniture
1. When heated, vapors from
furniture polish, wax, carpet
cleaners, etc. may turn into
white powder residue
1. Turn appliance off when using
furniture polish, wax, carpet
cleaners or similar products
Moisture/condensation noticed
on windows
1. Not enough combustion/
ventilation air
1. Refer to
Air for Combustion
and Ventilation
requirements
(
Page 6
)
Remote does not function
(Remote-Ready Models Only)
1. Battery is not installed. Bat-
tery power is low
1. Replace batteries in receiver
and hand-held remote
Appliance produces a clicking/
ticking noise just after burners
are lit or shut off
1. Metal expanding while heat-
ing or contracting while cool-
ing
2. Wire connection loose or wire
broken
1. This is normal with most ap-
pliances. If noise is excessive,
contact qualifi ed service person
2. Check wiring connections
(see wiring diagram,
Page
31
)
. Replace wire harness if
necessary.
