11
Trouble Shooting
Problem
Causes
Solution
The appliance is not plugged in.
Check that the appliance is
plugged in correctly.
The appliance is switched on but
does not work.
Close the lid.
The appliance is not working.
The motor is running but the
appliance does not heat up.
Contact our Customer Service
Department on 01473 271272.
Paddle is not installed correctly
Install paddle correctly.
The removable paddle does not
turn.
Paddle is installed correctly.
Contact our Customer Service
Department on 01473 271272.
The paddle has not been installed. Fit the paddle.
Food is not cooking evenly.
The food has not been cut into
similar sized pieces.
Cut the food to similar sizes.
The wrong variety of potatoes has
been used.
Choose a variety of potato
recommended for chips.
The potatoes are insufficiently
washed and / or not completely
dried.
wash the potatoes for a long time
to remove excess starch, then
drain and dry them before
cooking. They must be completely
dry.
The chips are not crispy enough.
The chips are too thick.
Cut the chips thinner.
The chips break up during
cooking.
The potatoes used are recently
harvested and have a higher
water content.
Reduce the quantity of potatoes
being cooked and adjust the
cooking time accordingly.
The appliance is unusually noisy.
The motor may not be working as
it should.
Contact our Customer Service
Department on 01473 271272.
The paddle stops turning during
cooking.
The paddle is not positioned
correctly.
Use an oven glove, re-install the
paddle correctly and close the lid.
Disposal Information
Disposal of old electrical appliances
The European Directive 2002/96/EC on Waste Electrical and
Electronic Equipment (WEEE), requires that old household electrical appliances must not be disposed of in
normal unsorted municipal waste. Old appliances must be collected separately in order to optimise the
recovery and recycling of the materials they contain and reduce the impact on human health and
the environment. The crossed out “wheeled bin” symbol on the product reminds you of your
obligation, that when you dispose of the appliance it must be separately collected. Consumers
should contact their local authority or retailer for information concerning the correct disposal of
their old appliance.
