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1 - Levers
2 - Printhead support
3 - Printhead
4 - Paper jam

Figure 5.1

Opening the Printhead Assembly

IER 400B

User Guide

Ce document est la propiété d'IER et ne doit pas être reproduit ou communiqué sans autorisation écrite.

This document is the property of IER and may not be reproduced or communicated without prior written authorization

Page 39

N0C402B Rev. 1

July 6, 2009

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Summary of Contents for IER 400B

Page 1: ...IER 400B PRINTER User Guide N0C402B N0C402B Rev 1 July 6 2009 ...

Page 2: ...28031 MADRID Phone 34 91 535 89 75 Fax 34 91 535 89 76 UNITED ARAB EMIRATES IER Dubai PO Box 37585 DUBAI Phone 971 4 347 67 20 Fax 971 4 347 67 03 UNITED KINGDOM IER Ltd Unit G4 Middlesex Business Centre Bridge Road SOUTHALL MIDDX UB2 4AB Phone 44 0 208 744 7650 Fax 44 0 208 744 7670 UNITED STATES IER Inc Dallas 2015 Midway Road Suite 118 CARROLLTON TX 75006 Phone 1 972 991 2292 Fax 1 972 991 1044...

Page 3: ...uency energy and if not installed and used in accordance with the instructions may cause harmful interference to radio communications However there is no guarantee that interference will not occur in a particular installation If this equipment does cause harmful interference to radio or television reception which can be determined by turning the equipment off and on the user is encouraged to try t...

Page 4: ...re part special tool or consumable not expressly approved in writing by IER and in the event of attempted repair or servicing of the machines by persons lacking the requisite technical qualifications This document contains proprietary information of IER It may not be reproduced or communicated without prior written authorization of IER It is intended solely for the use of the product described her...

Page 5: ... product to an authorized treatment facility where the product components recognized to present a hazard to the environment and or public health will be recycled and recovered properly or Consulting with the manufacturer for appropriate product waste management according to the terms of the manufacturer IER 400B User Guide Ce document est la propiété d IER et ne doit pas être reproduit ou communiq...

Page 6: ...E 20 2 3 POWERING DOWN THE IER 400 PRINTER 21 2 3 1 PROCEDURE 21 3 INSTALLING AND LOADING THE CONSUMABLES 22 3 1 OPENING THE PRINTER COVER 22 3 1 1 PRELIMINARY INFORMATION 22 3 2 INSTALLING FANFOLD MEDIA 23 3 2 1 PROCEDURE 23 3 3 INSTALLING ROLL MEDIA 24 3 3 1 INSTALLING A ROLL OF DOCUMENTS 24 3 4 ADJUSTING THE PAPER PATH WIDTH 26 3 4 1 PROCEDURE 26 3 5 MEDIA LOADING 29 3 5 1 PAPER LOAD PROCEDURE ...

Page 7: ...AD ASSEMBLY 40 5 3 1 PROCEDURE 40 5 4 UNLOADING THE MEDIA 42 5 4 1 AUTOMATIC REMOVAL 42 5 4 2 MANUAL REMOVAL 43 6 PRINTER MAINTENANCE 45 6 1 RECOMMENDED PERIODIC MAINTENANCE 45 6 1 1 PERIODIC MAINTENANCE FREQUENCY 45 6 2 PERIODIC MAINTENANCE PROCEDURES 46 6 2 1 REMOVING DUST FROM THE PRINTER MECHANISM 46 6 2 2 CLEANING THE PRINTHEAD AND PLATEN 48 6 3 RESTORING THE PRINTER TO OPERATIONAL CONDITION ...

Page 8: ... at least throughout the warranty period Also keep the User Safety Guide and the machine configuration coupon near to the printer Visit our website to download the PDF version of the User Guide www ier fr Figure 1 1 Contents of printer shipping container IER 400B User Guide Page 8 N0C402B Rev 1 July 6 2009 Ce document est la propiété d IER et ne doit pas être reproduit ou communiqué sans autorisat...

Page 9: ...continuously through the rear of the printer The printer accepts fanfold media or roll media if fitted with the IER roll media dispenser option The printer is equipped as standard with an output slot with two serrated edges for tearing off printed documents Optionally the printer can feature an automatic document separator system of the cutter type for applications requiring documents of varying l...

Page 10: ...ors reflect the operational status of the printer see page 30 and the occurrence of printing errors see page 34 On another version a front panel with no display but a display cover 16 and a 2 key control panel 11 see figure page 11 The 2 key control panel 11 features only the ONLINE 12 and TEST 13 keys the red 14 and green 15 indicator lamps An RFID sticker 17 indicating that the printer is equipp...

Page 11: ... panel 12 Mode key 13 Test document key 14 Red indicator lamp 15 Green indicator lamp 16 Display cover 17 RFID sticker Figure 1 3 Front view Version Front panel without display and 2 key control panel IER 400B User Guide Ce document est la propiété d IER et ne doit pas être reproduit ou communiqué sans autorisation écrite This document is the property of IER and may not be reproduced or communicat...

Page 12: ...ost USB port 5 Two locating pins 6 for the installation of the optional roll media dispenser AC power connector 7 AC power switch 8 IER 400B User Guide Page 12 N0C402B Rev 1 July 6 2009 Ce document est la propiété d IER et ne doit pas être reproduit ou communiqué sans autorisation écrite This document is the property of IER and may not be reproduced or communicated without prior written authorizat...

Page 13: ...C power connector 8 AC power switch Figure 1 4 Rear View of Printer IER 400B User Guide Ce document est la propiété d IER et ne doit pas être reproduit ou communiqué sans autorisation écrite This document is the property of IER and may not be reproduced or communicated without prior written authorization Page 13 N0C402B Rev 1 July 6 2009 ...

Page 14: ...ent tab 3 two paper guides 5 media sensor 6 paper guide locking levers 4 Figure 1 5 Interior View of Printer IER 400B User Guide Page 14 N0C402B Rev 1 July 6 2009 Ce document est la propiété d IER et ne doit pas être reproduit ou communiqué sans autorisation écrite This document is the property of IER and may not be reproduced or communicated without prior written authorization ...

Page 15: ...ocedure To connect the printer simply proceed as follows Connect it to the AC power Connect it to the data communications system PC network Note To be compatible with certain applications the printer may require the installation of additional programs and specific configurations contact IER Technical Support IER 400B User Guide Ce document est la propiété d IER et ne doit pas être reproduit ou com...

Page 16: ...rd to the line power outlet Note The IER 400 Printer switches automatically to the available AC line power within the authorized voltage range see User Safety Guide IER P N N0C4SEA shipped with the printer IER 400B User Guide Page 16 N0C402B Rev 1 July 6 2009 Ce document est la propiété d IER et ne doit pas être reproduit ou communiqué sans autorisation écrite This document is the property of IER ...

Page 17: ...ser Guide Ce document est la propiété d IER et ne doit pas être reproduit ou communiqué sans autorisation écrite This document is the property of IER and may not be reproduced or communicated without prior written authorization Page 17 N0C402B Rev 1 July 6 2009 ...

Page 18: ...ct the printer to the host system use one of the interface connectors on the rear connector panel 10 100 base T network port 1 USB 2 0 port 2 RS232 DB9 serial port 3 COM1 RS232 DB9 serial port 4 COM2 Note In addition the rear printer connector panel is provided with a USB Host port 5 to connect a USB key or a Blue Tooth adaptor IER 400B User Guide Page 18 N0C402B Rev 1 July 6 2009 Ce document est ...

Page 19: ... Host port Figure 2 2 Connector Panel IER 400B User Guide Ce document est la propiété d IER et ne doit pas être reproduit ou communiqué sans autorisation écrite This document is the property of IER and may not be reproduced or communicated without prior written authorization Page 19 N0C402B Rev 1 July 6 2009 ...

Page 20: ...pleted the following will occur either the green LED lights up while the red LED is blinking and a sound signal is emitted to remind you to load media if you have not done so or the green LED lights up to inform you that the printer is ready for operation IER 400B User Guide Page 20 N0C402B Rev 1 July 6 2009 Ce document est la propiété d IER et ne doit pas être reproduit ou communiqué sans autoris...

Page 21: ... the 0 position Figure 2 4 Powering Down the IER 400 Printer IER 400B User Guide Ce document est la propiété d IER et ne doit pas être reproduit ou communiqué sans autorisation écrite This document is the property of IER and may not be reproduced or communicated without prior written authorization Page 21 N0C402B Rev 1 July 6 2009 ...

Page 22: ...operating To open the cover grasp the metal edge of the cover at the rear of the printer lift it and swing it open until it rests on the electronics module cover To close it swing the cover back to its original position Figure 3 1 Opening the Cover IER 400B User Guide Page 22 N0C402B Rev 1 July 6 2009 Ce document est la propiété d IER et ne doit pas être reproduit ou communiqué sans autorisation é...

Page 23: ...oduced with the heat sensitive side of the media facing up 1 Printer 2 Box of fanfold media 3 Paper intake Figure 3 2 Positioning a Box of Fanfold Media IER 400B User Guide Ce document est la propiété d IER et ne doit pas être reproduit ou communiqué sans autorisation écrite This document is the property of IER and may not be reproduced or communicated without prior written authorization Page 23 N...

Page 24: ...l of new documents D and the moveable flange B along the roll media dispenser shaft C until the roll of documents D is aligned with the paper intake E see figure page 25 4 When the alignment is satisfactory lock the moveable flange move to LOCK position B to immobilize the roll media dispenser shaft Figure 3 3 Installing a roll of documents IER 400B User Guide Page 24 N0C402B Rev 1 July 6 2009 Ce ...

Page 25: ...l media dispenser shaft D Roll of documents E Paper intake Figure 3 4 Roll alignment Paper insertion IER 400B User Guide Ce document est la propiété d IER et ne doit pas être reproduit ou communiqué sans autorisation écrite This document is the property of IER and may not be reproduced or communicated without prior written authorization Page 25 N0C402B Rev 1 July 6 2009 ...

Page 26: ...following two paper guide configurations exist for the printer Solely the outer guide 4 is mobile i e printer version with fixed inner paper guide or the two paper guides are mobile in this case moving the outer paper guide moves the inner paper guide symmetrically Figure 3 5 Moving the Paper Guide s IER 400B User Guide Page 26 N0C402B Rev 1 July 6 2009 Ce document est la propiété d IER et ne doit...

Page 27: ... time without friction nor excessive play 2 Paper guide adjustment tab 3 Pinion printer version with mobile inner paper guide 5 Paper guide locking lever Figure 3 6 Fine Adjusting the Distance between the Media and the two Paper Guides IER 400B User Guide Ce document est la propiété d IER et ne doit pas être reproduit ou communiqué sans autorisation écrite This document is the property of IER and ...

Page 28: ...locking lever 5 towards the front of the printer Close the printer cover IER 400B User Guide Page 28 N0C402B Rev 1 July 6 2009 Ce document est la propiété d IER et ne doit pas être reproduit ou communiqué sans autorisation écrite This document is the property of IER and may not be reproduced or communicated without prior written authorization ...

Page 29: ...ter initializes adjusting the paper position to the program parameters and the type of document separation marks a blank document is ejected If automatic separation is not available the user must separate the document manually see page 32 Figure 3 8 Loading Paper IER 400B User Guide Ce document est la propiété d IER et ne doit pas être reproduit ou communiqué sans autorisation écrite This document...

Page 30: ...down Printer initialization phase after power up Printer powered up online READY Printer powered up transaction in progress Note An audible signal is sounded when there is a fault on the printer Two cases are possible an intermittent signal which stops after 5 seconds indicates a minor problem e g paper out a continuous intermittent signal warns the user of a technical problem e g paper jam IER 40...

Page 31: ...icated by the audible signal clears the fault turns audible signal off FEED key Ejects a blank coupon from the stock loaded in the printer Keys Front panel with display and 4 key control panel Front panel without display and 2 key control panel ONLINE TEST RESET FEED Note Whatever the version of the front panel used these keys have the same functions IER 400B User Guide Ce document est la propiété...

Page 32: ...icator blinks during printing When printing is finished if the printer is equipped with the cutter assembly the document is automatically cut and presented to the user If the printer is not equipped with the optional cutting assembly to automatically separate documents use the serrated edges of the output slot on the front of the printer to manually separate the printed document tearing it up or d...

Page 33: ...er Guide Ce document est la propiété d IER et ne doit pas être reproduit ou communiqué sans autorisation écrite This document is the property of IER and may not be reproduced or communicated without prior written authorization Page 33 N0C402B Rev 1 July 6 2009 ...

Page 34: ...e then ensure that the green indicator lamp is lit in Online mode If after all these steps the printer does not start up call the help desk 5 1 2 The printer does not receive print data Note If necessary remove the media from the printer to access to the rear of the printer see page 42 Power down the printer set power switch to 0 position Check the connections of the data cable to the printer conn...

Page 35: ...g If the above actions do not solve the problem call the help desk 5 1 4 Poor print quality This problem may have several causes dirty printing mechanism print parameter settings do not correspond to the type of media used printhead assembly incorrectly locked see page 40 faulty part s If the print quality is not satisfactory despite the checks performed call the help desk IER 400B User Guide Ce d...

Page 36: ...e and indicator statuses Cause Remedy Paper stock low Press the ONLINE key Load the printer with paper Paper out Press the ONLINE key Load the printer with paper Bad paper detection Sensor calibration problem Unload then reload the printer with paper IER 400B User Guide Page 36 N0C402B Rev 1 July 6 2009 Ce document est la propiété d IER et ne doit pas être reproduit ou communiqué sans autorisation...

Page 37: ... the computer command Press the ONLINE key Printhead unlocked Lock the printhead correctly Remove the blank coupon ejected by the printer IER 400B User Guide Ce document est la propiété d IER et ne doit pas être reproduit ou communiqué sans autorisation écrite This document is the property of IER and may not be reproduced or communicated without prior written authorization Page 37 N0C402B Rev 1 Ju...

Page 38: ...y when necessary for example when you need access to the paper path to clear a paper jam or to service the printer Preliminary Steps Open the printer cover 5 2 1 Procedure Grasp the two levers 1 with your thumb and forefinger and press them together to unlock the printhead support 2 Rotate the printhead support 2 towards the rear all the way to the stop Grasp the front edge of the printhead 3 and ...

Page 39: ...ead Assembly IER 400B User Guide Ce document est la propiété d IER et ne doit pas être reproduit ou communiqué sans autorisation écrite This document is the property of IER and may not be reproduced or communicated without prior written authorization Page 39 N0C402B Rev 1 July 6 2009 ...

Page 40: ...ON When locking the printhead support 2 make sure you clearly hear two clicks indicating that the two levers 1 have snapped back into position in their respective seats Ensure that the printhead support 2 is solidly locked in position If no other service operation is to be performed on the printer close the printer cover reconnect the data cable reconnect the power cord power up the printer and lo...

Page 41: ...d Assembly IER 400B User Guide Ce document est la propiété d IER et ne doit pas être reproduit ou communiqué sans autorisation écrite This document is the property of IER and may not be reproduced or communicated without prior written authorization Page 41 N0C402B Rev 1 July 6 2009 ...

Page 42: ...y remove the media from the rear of the printer Note Whatever the front panel option chosen the keys have the same functions Figure 5 3 Automatic paper removal IER 400B User Guide Page 42 N0C402B Rev 1 July 6 2009 Ce document est la propiété d IER et ne doit pas être reproduit ou communiqué sans autorisation écrite This document is the property of IER and may not be reproduced or communicated with...

Page 43: ...dia from the rear of the printer IMPORTANT This action does not require you to open the printhead simply unlocking the support will suffice see page 38 Ensure you re lock the printhead support after removing the paper see page 40 Figure 5 4 Manual Paper Removal IER 400B User Guide Ce document est la propiété d IER et ne doit pas être reproduit ou communiqué sans autorisation écrite This document i...

Page 44: ... Rev 1 July 6 2009 Ce document est la propiété d IER et ne doit pas être reproduit ou communiqué sans autorisation écrite This document is the property of IER and may not be reproduced or communicated without prior written authorization ...

Page 45: ...of printing IMPORTANT The frequency of cleaning must be adapted to the specific environmental and operating conditions of the printer dusty atmosphere paper quality sustained printer use etc Use the IER cleaning kit ref S32129A following the instructions in the kit and applying the procedures described in this document CAUTION IER declines all liability for incidents arising from failure to follow...

Page 46: ...he safety precautions on the can and those mentioned above dislodge any paper chaff and dust in the printer by blowing air into the following zones Arrow 5 inside the two paper guides Arrow 4 under the two paper guides and the print mechanism Arrow 3 at the end of the paper path around the media sensor Arrows 2 on the platen to the document separation mark sensors and behind the printer front pane...

Page 47: ...ser Guide Ce document est la propiété d IER et ne doit pas être reproduit ou communiqué sans autorisation écrite This document is the property of IER and may not be reproduced or communicated without prior written authorization Page 47 N0C402B Rev 1 July 6 2009 ...

Page 48: ...tions Use one of the soft lint free cloths and moisten it slightly with the recommended cleaning product to clean the platen surface 2 rotate the platen 2 manually to have access to the entire platen surface 2 Using alcohol filled foam swabs clean the whole surface of the printhead heating elements 1 IER 400B User Guide Page 48 N0C402B Rev 1 July 6 2009 Ce document est la propiété d IER et ne doit...

Page 49: ...R 400B User Guide Ce document est la propiété d IER et ne doit pas être reproduit ou communiqué sans autorisation écrite This document is the property of IER and may not be reproduced or communicated without prior written authorization Page 49 N0C402B Rev 1 July 6 2009 ...

Page 50: ...er cover Connect the data cable and the power cord see page 15 Switch the printer on see page 20 Load paper into the printer see page 29 Print a document to check the print quality see page 32 IER 400B User Guide Page 50 N0C402B Rev 1 July 6 2009 Ce document est la propiété d IER et ne doit pas être reproduit ou communiqué sans autorisation écrite This document is the property of IER and may not b...

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