Canon Pixma G1000 series Service Manual Download

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QY8-13EX-040

G1000 series, G2000 series, G3000 series

SERVICE MANUAL

QY8-13EX-000

Rev.00

October 2015

Canon Inc.

QY8-13EX-010

Rev.01

November 2015

Canon Inc.

QY8-13EX-020

Rev.02

January 2016

Canon Inc.

QY8-13EX-030

Rev.03

September 2016

Canon Inc.

QY8-13EX-040

Rev.04

March 2017

Canon Inc.

Summary of Contents for Pixma G1000 series

Page 1: ...G3000 series SERVICE MANUAL QY8 13EX 000 Rev 00 October 2015 Canon Inc QY8 13EX 010 Rev 01 November 2015 Canon Inc QY8 13EX 020 Rev 02 January 2016 Canon Inc QY8 13EX 030 Rev 03 September 2016 Canon...

Page 2: ...vised special notes on the items using printer serial number G3000 series only P 62 The number of flashing transportation mode revised 02 January 2016 P 20 The notes for disassembly and reassembly are...

Page 3: ...k detection 61 4 How to Replace the Cartridges 61 5 How to Replace the Cartridges 62 6 Ink Absorber Replacement 63 7 System Cleaning 63 8 On Re box or Refurbishment 64 9 Special Notes on the Items Usi...

Page 4: ...4 80 QY8 13EX 040 2 Sensor function 75 5 4 Main PCB Ass y Block Diagram 76 6 PRINTER TRANSPORTATION 79 easyfixs blogspot com...

Page 5: ...is broken or deformed Replace pick up roller ass y 4 Photo Interrupter does not detect well Replace the paper end sensor PCB ass y Spur marks on the printed paper 1 Foreign material such as a hair in...

Page 6: ...y Panel PCB ass y Main PCB ass y Faulty scanning 2 Stains or streaks on the scanned image 1 The platen glass is not clean Clean it 2 The scanner unit FFC is not properly connected Connect it properly...

Page 7: ...printed or printing is faint 1 Ink is not properly ejected from the nozzles Perform Print Head Cleaning up to two times or Deep Cleaning one time 2 Foreign material on the cap Remove it 3 The cartridg...

Page 8: ...oller does not operate properly Replace the pick up roller ass y 3 The photo interrupter is damaged Replace the paper end sensor PCB ass y 3 times Paper jam 1300 1 Foreign material inside the printer...

Page 9: ...tion 1474 1 The cartridge is damaged Replace it If the error still occurs replace the following Main PCB ass y 14 times Unable to recognize a cartridge 1473 1 A non supported cartridge is installed In...

Page 10: ...the error still occurs replace the following Carriage unit Carriage motor unit Main PCB ass y 3 times LF position error 6000 1 Foreign material inside the printer Remove it 2 The following cables are...

Page 11: ...the main PCB ass y 3 The error is reproduced after re installing the cartridge Replace the cartridge Pre charge VH monitor error B203 1 The Carriage FFC is disconnected or connected at an angle Connec...

Page 12: ...the printer cannot be operated thereafter Replace the main PCB ass y If the error still occurs replace the following Wireless LAN PCB ass y Network sub system timeout 2 6901 1 The wireless LAN FFC is...

Page 13: ...ror code Check points Solution USBPRT bulk in bus error 6933 USBSCN bulk out bus error 6936 USBSCN bulk in bus error 6937 USBSCN interrupt in bus error 6938 28 times USB sub system firmware error 6940...

Page 14: ...s mistakenly performed the initial setup without filling the ink Fill the ink and perform System Cleaning Replace the cartridge when the surface is clogged with ink Printing cannot be performed The in...

Page 15: ...d error occurs 8 A Installation The Power lamp blinks twice initial ink filling cannot be performed When the printer is initially turned on Press and hold the Stop button for five seconds or more The...

Page 16: ...e loosened only at replacement of the paper feed motor unit DO NOT loosen them in other cases ii Before loosening the four screws that fix the carriage rail to the main chassis mark the screw position...

Page 17: ...rtridge If the cartridge is removed first the ink tank cover may be accidentally closed when removing the other parts Therefore follow the procedures below to replace the parts other than the cartridg...

Page 18: ...crews to remove the panel PCB ass y G1000 series 1 Release the two tabs then detach the operation cover 2 Release the two tabs then detach the operation key ass y 3 Remove the panel FFC from the panel...

Page 19: ...cover 4 Removing the Rear Cover 1 Remove two screws to detach the rear cover 5 Removing the Absorber Kit Partial 1 Remove the two sheets of absorber kit partial Note Set the ink absorber counter value...

Page 20: ...moving the Left Side Cover 1 Release the upper two tabs and the lower two tabs to remove the left side cover with careful attention to the front two tabs 8 Removing the Scanner Unit 1 Disconnect the p...

Page 21: ...e red arrow to fit to the position for removing the scanner stay and remove the stay 4 Remove the right and left bosses then detach the scanner unit 9 Removing the CIS Unit 1 Reverse the scanner unit...

Page 22: ...o that the dust does not adhere to the glass 5 Disconnect CIS FB FFC then remove the CIS unit NOTE Be careful not to drop and lose the CIS spring under the sensor holder unit 6 Release two tabs to rem...

Page 23: ...front cover Note The aluminum film of the side of the ink tank black may be torn when inserting a straight slot screwdriver from the side in order to release the right tab blue circled 2 Release the...

Page 24: ...shape from the old one to confirm the shape of the cover before removing the cover How to distinguish the new shape from the old one Main tank cover BK Old type New type Main tank cover CL Old type Ne...

Page 25: ...tank cover with careful attention not to break the tabs of the tank cover lever How to remove the new shape cover 1 Remove right and left bosses and remove the BK main tank cover Note Remove the BK ma...

Page 26: ...left middle cover 4 Release the one tab and pull to remove the righddle cover 12 Removing the Middle Frame 1 Remove the BK and CL ink tank caps from the ink tanks 2 Remove the connector and one screw...

Page 27: ...be and Air through Hole tube 1 Remove ink supply tube and air through hole tube from main tank Pinch the connection part of ink supply tube with main tank and gradually pull the ink supply tube to rem...

Page 28: ...to remove tube valve holder With the holder removed 15 Removing Main Tank 1 Remove one tab behind a main tank then remove the main tank from bottom frame while slightly tilting the main tank forward 2...

Page 29: ...lm at the side of main tank or whether the aluminum film is not torn 2 Confirm that an ink supply tube is securely inserted If not insert it securely OK NG not inserted securely 3 Confirm that the ink...

Page 30: ...de Point Release the tab behind the FFC to remove the paper feed encoder FFC guide 18 Removing the Paper End Sensor PCB Ass y 1 Remove the paper end sensor harness remove the one screw and detach the...

Page 31: ...Removing the Wireless LAN for the G3000 series only 1 Remove the screw to remove the wireless LAN PCB ass y and wireless LAN FFC 21 Removing the cartridge 1 Confirm that the ink valve lever is raised...

Page 32: ...y front side in the image below clockwise to release the carriage lock 22 Removing the Main Chassis 1 Remove the two screws and the springs of the joint lever for black and color cartridges and slide...

Page 33: ...ease the main chassis 23 Removing the Carriage Unit 1 Remove the timing slit strip film For reference Be careful not to unbend the springs Note Be careful not to scratch the timing slit strip film or...

Page 34: ...t the both ends of the carriage lower rail mark the rail position as shown below 5 Release the tab slide the carriage FFC guide to the right and remove it 6 Remove the three screws to release the chas...

Page 35: ...urge cover front and the blade trigger lever spring For reference Be careful not to lose the blade trigger lever spring 3 Remove the tubes for black and color cartridges from the joint tube and detach...

Page 36: ...he Pick up Roller Ass y 1 Remove the three screws to detach the driver unit cover 2 Release the two tabs and pull out the pick up roller ass y 28 Removing the Paper Feed Encoder PCB Ass y 1 Remove the...

Page 37: ...y 1 Remove the slit ring and detach the middle gear between the feed roller ass y gear and the eject roller ass y gear 2 Detach the right and left cartridge lock levers of the feed roller ass y to re...

Page 38: ...the three screws and detach the LF motor cover 2 Remove the two screws release the cartridge lock lever and detach the platen unit 3 Remove the platen absorber 32 Removing the Absorber Kit 1 Remove th...

Page 39: ...39 80 QY8 13EX 040 2 Remove the absorber kit In assembling the units Follow the disassembly procedures in the reverse order easyfixs blogspot com...

Page 40: ...secure the dot placement accuracy At cartridge replacement At Main PCB Ass y replacement When print quality is not satisfying Perform Automatic Print Head Alignment in the user mode from the printer...

Page 41: ...ning black only Cleaning colors only Cleaning both black and colors 1 min System cleaning Clears non ejection of ink by removing the bubbles gotten mixed in with the tube Since the system cleaning con...

Page 42: ...hile pressing and holding the Stop button 1 press the ON button DO NOT release the buttons 2 When the Power lamp lights while holding the ON button press the Stop button 1 5 times 2 Each time the Stop...

Page 43: ...43 80 QY8 13EX 040 easyfixs blogspot com...

Page 44: ...QY8 13EX 040 easyfixs blogspot com...

Page 45: ...amp will blink Wait until it stays lit then launch the Service Tool 3 When the Service Tool is launched the model name and the printer serial number are displayed at the top of the Service Tool window...

Page 46: ...46 80 QY8 13EX 040 After re connecting the printer close exit the Service Tool then launch it again easyfixs blogspot com...

Page 47: ...47 80 QY8 13EX 040 3 Service Tool functions Service Tool screen Version 4 718 1 Main tab easyfixs blogspot com...

Page 48: ...mation etc 5 Auto Cleaning Enabling disabling of automatic print head cleaning Select this option to enable automatic print head cleaning prior to printing after replacement of a cartridge 6 Cleaning...

Page 49: ...ter exit from the service mode After this button is clicked the Automatic Print Head Cleaning in the user mode will keep disabled until the printer is turned off in the user mode by pressing the ON bu...

Page 50: ...orrection Pattern print Not used 21 LF EJECT Correction LF Eject Correction value settings Not used 22 Auto LF EJ 1 Automatic LF Eject correction Not used 23 Auto LF EJ 2 Automatic LF Eject correction...

Page 51: ...ead diode sensor correction Not used 30 Wetting Liquid Counter Counter Value Wetting liquid counter setting Not used 31 Panel Rank Capacitive sensor sensitivity setting Not used 32 Flatbed Scanner Set...

Page 52: ...y test from the ADF The test is not supported thus it is skipped even if selected 5 LAN Electric check of the wired LAN board and line connection The test is not supported thus it is skipped even if s...

Page 53: ...icated on the right side of each test item as shown below Confirm that printing is performed properly iii Special notes The Auto tab one click full inspection mode is to check a series of basic operat...

Page 54: ...bsorber pull down menu From the Counter Value pull down menu select the value in 10 increments which is the closest to the actual counter value confirmed before replacement of the main PCB ass y and c...

Page 55: ...gin and carriage outermost accuracy Check 2 Nozzle check pattern print Ink must be ejected from all nozzles No improper color mixture Check 3 Straight line accuracy No remarkable dot mis alignment on...

Page 56: ...Dot count C Ink cartridge replacement I Incorrect termination Total print pages TPAGE TTL total COPY copy 1 Cartridge print pages HPAGE Head Page Number of changing to a new black cartridge CH_NEW_BK...

Page 57: ...57 80 QY8 13EX 040 2 EEPROM Information Print sample G1000 series G3000 series easyfixs blogspot com...

Page 58: ...3 MOLYKOTE G1054 9 to 18 4 Carriage rail The surface where the carriage unit slides Rear surface of the rail Y 4 MOLYKOTE G1054 220 20 5 Carriage rail The surface where the carriage slides Rear surfac...

Page 59: ...59 80 QY8 13EX 040 2 8 9 7 6 9 5 easyfixs blogspot com...

Page 60: ...nk absorber even before ink absorber becomes full How to judge Print the EEPROM information and check the D ink absorber counter and the calculated ink absorber life or the DL ink absorber life values...

Page 61: ...ink tanks with initial ink at the set up 2 No ink error occurs in any one of the color ink tanks among Black Cyan Magenta and Yellow 3 Shifting to the user s visual check is announced 4 Replenish all...

Page 62: ...t head holder 8 Close the joint lever 9 Close the main tank covers for both black and color ink tanks 10 Close the scanner unit cover top cover for the G1000 series Note If you forget to open the main...

Page 63: ...Cleaning consumes an enormous amount of ink at one time therefore the waste ink amount increases by approx 30 of the total This may cause the field claims the ink is consumed too early or The Waste I...

Page 64: ...lied to the tube After that ink always stays inside the tube Once ink is supplied to the tube ink cannot be removed as per specifications the same applied to the ink inside the tank therefore the prod...

Page 65: ...rror occur is changed and the countermeasures against the ink leakage from ink absorber is implemented Details 1 The shape change of the current ink absorber and the addition of new ink absorber The a...

Page 66: ...related error threshold flag has been decided or not Check if the current threshold when waste ink related error occurs has been decided or not When DD is 1 the threshold has been decided When DD is 0...

Page 67: ...revised as follows The description of the printer operation status is in parallel with the one of the user s operations The sentence alerting users that the operation of ink filling is required is add...

Page 68: ...thing or by scratching it at the print head installation the phenomena below occur Be careful not to scratch the print head surface 1 The ink amount is decreased rapidly 2 The platen or cap part is sm...

Page 69: ...ic bag 7 Attach the protective material to the printer when packing the printer in the box Notes on the transportation Never remove the cartridges print head Transport the printer with the print head...

Page 70: ...inspection to verify specific repair Conduct the inspection listed below according to the specific repair In printing be sure to use the Canon genuine ink for the accurate judgment of the print resul...

Page 71: ...markable dot mis alignment on vertical and horizontal lines Paper smearing Check the printed Service Test Pattern There should be no smearing EEPROM Information Print check Check item How to check Cri...

Page 72: ...occur Incomplete assembling of covers Wires or cables caught between covers Smearing with ink or grease Visually check the printer There must be no smearing 4 3 Optional Inspection to Verify Specific...

Page 73: ...min Print head deep cleaning When print quality is not satisfying and not improved by print head cleaning To improve nozzle conditions Via the printer buttons PC printer driver 3 min System cleaning...

Page 74: ...n the platen glass or document pressure sheet is dirty To clean the platen glass and the pressure sheet Soft dry and clean lint free cloth 1 min Exterior cleaning When necessary To clean the printer e...

Page 75: ...he scanner motor Scanner error error code 5011 Scanner motor error error code 5012 Faulty scanned or copied images 3 PE sensor Photo interrupter sensor that detects paper presence No paper error code...

Page 76: ...76 80 QY8 13EX 040 5 4 Main PCB Ass y Block Diagram 1 G1000 series easyfixs blogspot com...

Page 77: ...77 80 QY8 13EX 040 2 G2000 series easyfixs blogspot com...

Page 78: ...78 80 QY8 13EX 040 3 G3000 series easyfixs blogspot com...

Page 79: ...the cartridge print head left installed in the printer When you cannot turn on the printer unplug the power cord and go to 3 When an error occurs release the error using the Black button or the Color...

Page 80: ...or this reason keep the print head installed in the printer even during transportation b Securely lock the carriage in the home position to prevent the carriage from moving and applying stress to the...

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Canon Pixma G1000 series, Service Manual

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Summary of Contents for Pixma G1000 series

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