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NAS-4100 NETWORK ATTACHED STORAGE SERVICE MANUAL

Chapter 2

ROUTINE MAINTENANCE

Maintenance Overview

Cleaning

Maintenance Overview

The NAS-4100 requires no routine service.

Cleaning

Caution: DO NOT immerse NAS-4100 in liquid or use caustic or abrasive

cleaners.

To clean NAS-4100, dampen a soft cloth with any commercial nonabrasive

cleaner available in the market and wipe clean. Before cleaning, make sure that
the system is turned off.

IEI CONFIDENTIAL

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Summary of Contents for NAS-4100

Page 1: ...confidence not to reproduce copy reveal or publish it in part or whole in any form 2 IEI has made reasonable effort to ensure the accuracy and validity of this document however IEI specifically discla...

Page 2: ...VERVIEW 10 SYSTEM DISASSEMBLY AND REASSEMBLY 10 CHAPTER 5 SPARE PARTS 16 OVERVIEW 16 CHAPTER 6 PACKING FOR SHIPMENT 17 GENERAL INSTRUCTIONS 17 PACKING IN THE ORIGINAL CARTON 17 PACKING IN A DIFFERENT...

Page 3: ...ase read this user manual carefully for thorough understanding on its functions Resources Support IEI is a systems company dedicated to providing innovative products and first rate services to all our...

Page 4: ...view The NAS 4100 requires no routine service Cleaning Caution DO NOT immerse NAS 4100 in liquid or use caustic or abrasive cleaners To clean NAS 4100 dampen a soft cloth with any commercial nonabrasi...

Page 5: ...d A troubleshooting guide is also provided it lists possible problems along with probable causes and recommended actions on how to correct each problem Who Should Perform Repairs Only qualified servic...

Page 6: ...o obtain replacement parts contact the IEI Customer Services Department or your sales representative Please refer to parts by the part names and part numbers listed in Chapter 5 Spare Parts Troublesho...

Page 7: ...D module Hard Disk Drive Tray Symptom Corrective Action The hard drive makes strange sounds when working Replace the hard disk that makes strange sound LCD module shows below error message disk drive...

Page 8: ...factory defaults Symptom Corrective Action The system fails to boot successfully and the LCD module displays only the date and time Connect the console cables refer to Appendix B to investigate the s...

Page 9: ...B to investigate the system booting process If the system reports any hardware failure replace the main board After reinstalling the firmware the system still not works well Replace the main board Ca...

Page 10: ...e number 102 Phillips head screwdriver One number 107 Phillips head screwdriver One diagonal pliers for cutting the cable tie Caution Observe ESD electrostatic discharge precautions when disassembling...

Page 11: ...he red arrow indicated to unlock the side latches so as open the front panel in a downward manner b Use the keys provided in accessory pack to unlock the drive tray and pull out the hard disk c Remove...

Page 12: ...and push it backward 4 Detach the CPU heat sink Unfasten the screws circled in red and then unplug power connector to remove CPU heat sink 5 Take out the CPU and SDRAM a SDRAM ties on SDRAM open the...

Page 13: ...lip open the front panel of NAS then unfasten the six screws found at the back of the panel b Unplug the two LCD Module cable connectors then remove front panel assembly 7 Detach the main board a Disc...

Page 14: ...ain board from drive tray Please make sure that hard disk s and power supplies are disconnected beforehand 8 Detach the SCSI and serial connectors a First unfasten the fours screws found on the stand...

Page 15: ...Detach the central case fans Unfasten the four screws as shown below 10 Detach the chassis side fans a Unfasten all screws and remove the fans located on both sides of the chassis Please remember to...

Page 16: ...Numbers NAS 4100 Main Board not including the CPU and the SDRAM 004ISS106 00 011 Front Panel Assembly including the LCD module 193NAS4100 000 Top Cover 41008 014439 Case Fan 31100 000062 Power Supply...

Page 17: ...ive for a Returned Material Authorization RMA number Mark the shipping carton and any shipping forms with the RMA number Caution Observe ESD electrostatic discharge precautions when packing any NAS 41...

Page 18: ...NAS 4100 NETWORK ATTACHED STORAGE SERVICE MANUAL 5 Seal the carton with packing tape 6 Label carton with shipping address return address and RMA number IEI CONFIDENTIAL 18...

Page 19: ...es representatives Tools Required The tools you will need to reinstall the firmware of NAS 4100 is listed as below NAS 4100 Service Kit including Firmware Recovery CD ROM Service Manual IDE Cable Cons...

Page 20: ...oving the top cover 2 Connect the CD ROM drive to the 44 pin IDE port on the main board via the IDE cable Then connect the power of the CD ROM drive to the main board 3 Use the VGA cable to connect th...

Page 21: ...E SERVICE MANUAL 4 Turn on the power After booting press the DELETE key to enter the BIOS settings menu and select Advanced BIOS Features 5 In First Boot Device option select CDROM using Page Up or Pa...

Page 22: ...re model and version to install and then press ENTER A confirmation screen will appear Press Y and ENTER to proceed 8 The system will start to install the firmware please wait for a while After the in...

Page 23: ...out Select Save Exit Setup to reboot Then turn off the power 10 Remove the CD ROM drive and all the cables Put the top cover back Turn on the power Make sure the system boots and works properly Pleas...

Page 24: ...iled to do so will damage the system For a list of verified hard drive models please refer to Appendix A Hard Drive Compatibility List We strongly recommend customers to use only the tested hard drive...

Page 25: ...NAS 4100 NETWORK ATTACHED STORAGE SERVICE MANUAL Disk 1 Disk 2 Disk 3 Disk 4 2 Use the key to unlock the hard disk trays and pull them out 1 2 IEI CONFIDENTIAL 25...

Page 26: ...tly different physical dimensions For some models it may not be possible to fasten the hard disk to the drive tray with all the four screws 4 Gently push the drive tray back in to the unit Repeat step...

Page 27: ...stem to a RAID 0 volume Create Network Share Create a default public share folder as mentioned in the user s manual Clear Event Logs Remove all the event records Before performing the factory default...

Page 28: ...ID volume Please wait for a while until the volume is created Create Network Share To create the default share public open the browser and connect to the network attached storage server Entering syste...

Page 29: ...AS 4100 NETWORK ATTACHED STORAGE SERVICE MANUAL 2 Enter public as the new share name and click OK to proceed 3 Select the option to grant all guests full access and then click Close IEI CONFIDENTIAL 2...

Page 30: ...NETWORK ATTACHED STORAGE SERVICE MANUAL Clear Event Logs In system administration web page go to Statistics Logs and select Event Logs Then click Clear button to clear the entire event logs IEI CONFID...

Page 31: ...t Caution Hard drive from Western Digital are not recommended as they have been known to cause unexpected errors during hot swapping Table 2 NAS 4100 Hard Drive Compatibility List Manufacturer Model C...

Page 32: ...cables The console cables are included in the NAS 4100 Service Kits which can be ordered as a spare part Note Refer to Chapter 6 Spare Parts for ordering the service kits Please follow below figure t...

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