MSD-62 Series User’s Guide
171
11 Troubleshooting
This chapter recommends what to do if you have problems operating the MSD.
In case the MSD does not work correctly, please check the following items first.
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Are the MSD and all devices plugged in and powered on normally?
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Are cables connected correctly?
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Are there no loose connections?
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Are correct cables supported by devices being used?
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Are specifications of connected devices matched to each other?
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Are settings of the sink device correct?
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Are there any nearby objects that may cause noise?
If the problem still cannot be solved, perform the following actions. Refer to manuals of connected devices as
well, since they may possibly be the cause of the problem.
Problem
Cause/Check item/Solution
Page
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Video output
Video is not output.
Check the error code in “
(Since the MSD has multiple output connectors, check the error
code of the output connector that does not output video.)
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Error code 2:
Check if the source device is connected and turned on.
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Error code 3:
Signal is not input. Check [1] to [6] on the next page.
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Error code 4:
A problem may occur in the source device or HDCP
authentication. Check [2], [5] and [6].
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Error code 5:
If the display device or AV amplifier does not support HDCP,
only audio without content protection (such as analog input) is
output; audio is not output when signal with content protection
is input.
Some HDMI/DVI devices check if the connected device is
HDCP compliant and determines whether to output HDCP
signal or not. Since the MSD is HDCP compliant, audio may not
be output if the MSD is connected to a sink device or AV
amplifier that does not support HDCP. In this case, disable
HDCP input from the input device in “
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Error code 6 and 7:
A problem occurs in the source device.
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Error code A:
Set
to a value other than “OFF”.
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If no error code is displayed:
Set “
to a pattern other than “OFF”.
- If any test pattern is not output, check [5] to [7].
- If a test pattern is output, the source device may not output
video.
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