5
Troubleshooting
Symptom
Recommended Action
Amber power light doesn’t illuminate.
• Verify that the Sealer is plugged into a live outlet.
• Ensure that the power switch is on.
• Check fuses and replace if necessary.
Amber power light comes on, but the green
ready light takes more than 20 minutes to
turn on or goes off during operation.
• Call IDEXX Technical Support or your local distributor.
Motor won't start when a Quanti-Tray is
inserted.
• Be sure that Sealer has warmed up and that the green ready light is illuminated.
• Be sure that the Quanti-Tray is face-down in the rubber insert with the white tray backing
facing upward.
Motor starts when Quanti-Tray is inserted
but doesn't pull tray through.
• Be sure tray is in the rubber insert.
• Ensure that rubber insert is pushed firmly into roller until motor engages it.
• Clean rubber insert.
Quanti-Tray and rubber insert get stuck
in the Sealer.
• Press and hold the reverse button to reverse the motor until the tray is ejected from the
input slot.
Note:
If the tray has gone all the way into the Sealer, do not use the reverse
button because the tray may become lodged in the Sealer. Instead, pull the rubber
insert out of the exit slot.
Sealer makes loud hissing noise when
sealing, or liquid is dripping from the bottom
of the Sealer.
• This is part of normal operation when trays are overfilled. Do not fill trays with more than
100 mL of sample. The Sealer is designed to automatically remove excess sample from
the tray and discard it into the bottom of the Sealer.
Trays appear to have blistered, or paper
backing is yellowed, after sealing.
• Call IDEXX Technical Support or your local distributor. Sealer heated roller may be
running too hot.
LIMITED WARRANTY
IDEXX Laboratories, Inc. (“IDEXX”) warrants this product to conform to our published specifications, when stored under appropriate conditions and given normal, proper and intended usage, until the
expiration of its stated shelf life, or, if none is stated, for one year from the date of delivery of this product to the original end user purchaser (“Buyer”). IDEXX agrees during the applicable warranty period to
replace all nonconforming products within 30 days after date of return to IDEXX and without cost to Buyer. IDEXX shall not have any obligation under this Limited Warranty to make replacements which result,
in whole or in part, from catastrophe, fault or negligence of the Buyer, or anyone claiming through or on behalf of the Buyer, or from improper use of the products, or use of the products in a manner for which
they were not designed, or by causes external to the products.
Buyer shall notify IDEXX of any products which it believes to be nonconforming during the warranty period. At IDEXX’s option, such products shall be returned by Buyer, transportation and insurance prepaid,
to IDEXX’s designated facility for examination and testing. IDEXX shall repair or replace, within 30 days of receipt by IDEXX, any such product found to be so nonconforming and promptly return such
products to Buyer, transportation and insurance prepaid. Should IDEXX’s examination and testing not disclose any nonconformity covered by the foregoing warranty, IDEXX shall so advise Buyer and dispose
of or return the product in accordance with Buyer’s instructions and at Buyer’s sole expense.
THE PROVISIONS OF THE FOREGOING LIMITED WARRANTY ARE IN LIEU OF ANY OTHER WARRANTY, WHETHER EXPRESS OR IMPLIED, WRITTEN OR ORAL (INCLUDING ANY WARRANTY
OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE). IDEXX’S LIABILITY ARISING OUT OF THE MANUFACTURE, SALE OR SUPPLYING OF THE PRODUCTS OR THEIR USE OR
DISPOSITION, WHETHER BASED UPON WARRANTY, CONTRACT, TORT OR OTHERWISE, SHALL NOT EXCEED THE ACTUAL PURCHASE PRICE PAID BY BUYER FOR THE PRODUCTS. IN NO
EVENT SHALL IDEXX BE LIABLE TO BUYER OR ANY OTHER PERSON OR ENTITY FOR SPECIAL, INCIDENTAL, CONSEQUENTIAL, INDIRECT OR EXEMPLARY DAMAGES (INCLUDING, BUT
NOT LIMITED TO, LOSS OF PROFITS OR LOSS OF USE DAMAGES) ARISING OUT OF THE MANUFACTURE, SALE OR SUPPLY OF THE PRODUCTS. THE FOREGOING WARRANTIES EXTEND
TO BUYER ONLY AND SHALL NOT BE APPLICABLE TO ANY OTHER PERSON OR ENTITY INCLUDING, WITHOUT LIMITATION, CUSTOMERS OF BUYER.
* Quanti-Tray, Defined Substrate Technology, DST, Colilert, Colisure, Enterolert and Pseudalert are trademarks
or registered trademarks of IDEXX Laboratories, Inc. or its affiliates in the United States and/or other countries.
© 2013 IDEXX Laboratories, Inc. All rights reserved. • 06-03128-04
For technical support, please call:
North/South America: +1 207 556 4496 or +1 800 321 0207
Europe: +00800 4339 9111
UK: +44 (0) 1638 676800
China: +86 21 61279528
Japan: +81 422 71 5921
Australia: +1300 44 33 99
idexx.com/water
