Mar 2021
Page 7
Troubleshooting Guide
Every fault should be logged into the Smart Gate Incident Log so it can be used for the purpose of
prioritising the upgrade and repair of existing Kiosk and Gate equipment. Please make sure when
logging an incident to note both the Fault (as written in
Red
) and the Action Taken (as Underlined) so
that they can be easily filed and referenced for later consideration.
Troubleshooting begins by using the top-level flowchart to quickly link the observed problem to a detailed
resolution flowchart. Actions given in the flowcharts are common, such as “reboot kiosk PC” with a
corresponding “How to” section in this guide.
Summary of Contents for KIOSK
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