14
FAQ & Troubleshooting
PROBLEM
REASON
SOLUTION
Water tanks smell
The water tank is dirty.
Wash water tank with soap and water once a
week.
Note:
Use and store AquaTru in cool, shady
place away from sunlight. Do not keep your
AquaTru in sunlight, since sunlight and heat can
facilitate algae growth.
Water tanks
are leaking
Tanks are not properly seated.
The valve may not be closing
properly.
You might have accumulated
calcium scale on the valves.
Reinstall tanks.
To test valve, press the small white pin with spring
located at the bottom of either tank. Do this
above a sink as water will release from the tank.
AquaTru Descaling Powder is recommended. Fill
the scaled tank with a solution of warm water
and descaling powder. Let stand for at least 30
minutes. Drain by pushing on the valve under the
tanks. Thoroughly wash and rinse tanks before
reinstalling. You can order AquaTru Descaling
Powder at AquaTru.com. Alternatively, you may
use equal parts warm water and vinegar solution.
AquaTru is
filtering slower
than usual
The filter might have come
to the end of its life. As the
RO Filter gets older, the
filtering time may increase.
The RO Filter may have become
completely clogged.
Depending on the water quality where you live
and your pattern of usage of the AquaTru, more
frequent replacement of the RO Filter might be
needed. If the filtering time of 1 tank takes longer
than 30 minutes (normally it should take about
10-15 minutes), we recommend completing
descaling maintenance using AquaTru's
Descaling Kit and replacing your RO Filter
regardless of if the filter change light is on or not.
Replace RO Filter. Part# AT2002. Very hard
water can slow down the filtering time. Note
that longer filtering times do not impact the
efficiency of the filters.
My clean water
has higher TDS
than before
New VOC Carbon Filter has
been installed.
RO Filter may need to be
changed.
Run four tap water tanks to rinse out particles
from new carbon filter.
Generally, RO system lowers TDS readings by
90% as compared to tap water readings. If you
see less than 80% reduction, you need to replace
the RO Filter.
AquaTru makes a
strange noise
Normal pump operation.
New filter installation.
The water pump will make noise during water
filtration.
Some filters make extra noise as they
become saturated. This is normal and should
reduce in time.
Bad tasting water
New filters have not been
flushed completely.
Filter may need to be replaced.
The water tanks are dirty.
Run four tap water tanks to rinse out particles
when it is a new filter.
Order new filters at AquaTru.com.
Wash water tanks with soap and water
once a week.
