6
User’s
6. POINTS FOR THE BOILER USER
Note.
In line with our current warranty policy we would ask that you check through the following guide to identify any
problems external to the boiler prior to requesting a service engineer’s visit. Should the problem be found to be other
than with the appliance we reserve the right to levy a charge for the visit, or for any pre-arranged visit where access is
not gained by the engineer.
TROUBLESHOOTING
YES
YES
NO HOT WATER
Check the mains power is turned
on and ensure mode knob (C) is
in the summer or winter position
Is water coming out of the hot
water tap when turned on?
NO CENTRAL HEATING
Check the mains power is turned
on and ensure mode knob (C) is
in the winter position
Does the boiler operate and
provide central heating?
Check the time settings on the
programmer are as you require
and adjust if necessary
Check the programmer (internal
or external to the boiler) is in
an “ON” position and the room
thermostat is turned up
NO HOT WATER OR
CENTRAL HEATING
Check the mains power is turned
on and ensure mode knob (C) is
in the winter position
See boiler “Operation Modes”
and “Fault Codes” section
Does the boiler have a display
showing on the front control
panel?
See boiler “Fault Codes”
section. If ‘
0
’ is displayed then
contact Ideal Customer Services
Helpline if your appliance is
under warranty or a Gas Safe
Registered Engineer, in IE a
Registered Gas Installer (RGII),
if out of warranty
YES
NO
Contact a Gas Safe Registered
Engineer or in IE a Registered
Gas Installer (RGII)
NO
See boiler “Operation Modes”
and “Fault Codes” section. If “
0
”
is displayed then contact a Gas
Safe Registered Engineer or in
IE a Registered Gas Installer
(RGII)
NO
Contact a Gas Safe Registered
Engineer or in IE a Registered
Gas Installer (RGII)
