PISO-P8R8U/P16R16U/PEX-P8R8i/P16R16i User Manual (Ver.1.6,Mar/2010, PMH-021-16) -
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6. Appendix
6.1. Reporting Problems
Technical support is available at no charge. The best way to report a problem is to
send E-mail to:
When reporting a problem, please include the following information:
1) Is the problem reproducible? If so, how?
2) The type and version of the Operating System that you running. For example,
DOS, Windows 95/98/ME, Windows NT 4.0 or Windows 2K/XP/2003/Vista 32 etc.
3) The type of product that you using. Please check the product user manual for
details.
4) If a dialog box with an error message was displayed, please include the full text
of the dialog box, including the text in the title bar.
5) If the problem involves other applications or hardware devices, include details of
the devices and software application, including the version number of the
application/hardware that is failing.
6) Any other comments or suggestions related to this problem are welcome.
After receiving your comments, it will take approximately two business days to test
the problem(s) described. A reply will be sent to you as soon as possible. If you have
not received a response to your request within three days, please contact ICPDAS to
ensure your message has been received.
E-mail: [email protected]
Web Site: http://www.icpdas.com
