18
Customer compensation
Category
Type of consumer damage
Compensation details
Within warranty (1 year) After warranty expires
Naturally caused damage
on performance / functional
ability under normal condition
(within the possession
period of the parts)
Damage on performance/
functional ability due to the
customer’s fault
Major repair required for the main parts of the product within
1 month from the date of purchase
In case defect was found
Exchange or free repair
Free repair
Paid repair
Paid repair
Paid repair
※
Warranty of this product is for 1 year and the battery is for 6 months.
Paid repair
Collect the equivalent amount
of paid repair service then exchange product
Exchange product
Exchange product
or refund
Exchange product
or refund
Loss occurred during delivery or installation upon
the purchase of the product
Same problem occurred for the 4th time or breakdown for
the 5th time with different defects
Major repair required within 10 days from the date of purchase
In case the product is repairable
-In case the product was damaged due to natural disaster
(fire, sea wind, earthquake, storm and flood, etc)
-In case the product was damaged by using the wrong power or faulty connection device
-In case the product was damaged by the staff not assigned by our company
or service center repaired or converted the product.
-Other external causes except the faulty of the product itself
In case the product is irreparable
Warranty
Product name
Color
Customer name
Address
Date of purchase
1 year warranty
(6 months for battery)
Place of purchase
Robot cleaner
iClebo Arte
Model name
Product serial number
Phone number
YCR-MO5-02
1566-3292
A/S and Customer Center
Mon. ~ Fri. AM 10:00~PM 17:00
