icetro ISI-163SB, User Manual

Page: 19 / 32

19
Before requesting service
The soft ice cream machine can operate abnormally because you are not familiar with the method for use
or due to another insignificant reason. It does not necessarily mean a malfunction. In this case,
check the following items to resolve a simple problem on your own without the help from the service center.
If you still can’t resolve it after checking the following items, please contact our service center.
State Please check
T h e m a c h i n e
does
not work! 1. Contact an electrician or the customer satisfaction team in case a phase error occurred.
2. Check whether the ELB and switch are turned off.
3. In case the display (front display) is on, turn the ELB (breaker) and switch on.
Does not stop but
continues to
operate!
1. Check whether dust is stacked in the ventilation hole. Take out the filter and remove the dust.
2. If the machine is close to the wall and has no ventilation, it can stop. Please,
secure it at least 20~50cm from the wall.
3. Check whether the carburetor hole is blocked and if so clean out the hole.
4. Check whether the temperature in the ventilation hole (inhalation hole) is high.
Set the inhalation temperature of the condenser lower than 38 ℃.
Soft ice cream
is thin!
1. Check whether the carburetor is inserted.
2. In case there are no sales for more than 3 hours, the soft ice cream can be melted and made one more time
by using the recycling function (cover the carburetor hole during recycling).
The noise is
disturbing!
1. This product is an industrial machine and has some operation noise when compared to household appliances.
This product is designed to generate noise that is less than 70dB.
the customer satisfaction team in case abnormal noise is generated during machine operation.
2. A clicking sound can be generated during the initial operation.
This is the sound of plastic blade (dasher blade)that cleans the wall of the cylinder while making soft
ice cream.
Soft ice cream
dose
not come out
enough!
1. Is the raw material need lamp blinking? In the case of MIX LOW, the ejection amount can become small.
In the case of MIX LOW, replenish the raw material.
2. The ejection amount can change by carburetor hole. The ejection amount can be large when a large
hole is used.
3. Did you set up ice cream level too high?
(If you increase the level, you may have lower amount of ice cream,
If you decrease the level, you may get more amount of ice cream)
Soft ice cream
comes out too
much!
1. Soft ice cream becomes thin and ejection amount may become large as time passes.
Remake soft ice cream by using the recycling function to solve the problem.
2. Ejection amount can change by carburetor hole.
The ejection amount can be small when a small hole is used.
3. Did you set up ice cream level too low?
(If you control a high level, you may have lower amount of ice cream,
If you control a low level, you may get more amount of ice cream)
If setting up the ice cream too high, no ice cream can be discharged
Overrun is not
working correctly.
1. Be sure to familiarize yourself with the user instruction.
2. Overrun will be improved by replacing the carburetor with one having smaller holes.
3. In case to operate the machine for a long time, If soft serve mix left 2/3 capacity of cylinder, it may cause
bad overrun, therefore to increase it, please draw about half amount of the soft serve mix and then
please make new ice cream. After that, you can produce soft ice cream with good overrun. But, if there
is less than 1/3 amount of ice cream in cylinder, it might cause over freezing and can’t draw any soft ice
cream.
When having bad
texture of soft ice
cream
1. When you use soft ice cream ingredient with high milk fat, it makes a bit of milk fat chunk inside ice
cream. If you have low sales volume, please adjust the carburetor hole at the smallest hole to prevent
from it.
Soft ice cream
has gone bad.
1. This product must be cleaned daily.
The remaining raw material must be wasted and new raw material must be used to make Soft ice cream.
The manufacturer is not responsible if this is not observed.
When having dark
color of ice cream
1. Did you insert the carburetors?
You can make good overrun when using small size carburetor hole.
2. You can make soft ice cream with good overrun by opening carburetor hole and by discharging (drawing)
ice cream several times.