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Precautions and preparations listed are for general knowledge and to define basic guidelines. Local codes and existing practices should be observed and preformed by a professional. 

Due to Ice Air’s ongoing product development programs, the information in this document is subject to change without notice.

Troubleshooting

IMPORTANT: It is not the intent of this maintenance manual to 
resolve any problems with the operation of your Ice Air unit. 
Please contact a trained servicer or building maintenance 
staff immediately if your unit fails to perform properly.

1.  Contact a trained service technician to conduct full unit 

diagnostics and repair to equipment. 

2.  Record any unit that does not operate noting the unit serial 

number on your report.

If unit is not operating, conduct the following checks:

1.  Check the electrical connections.
2.  Check the voltage and current against the electrical 

specifications on the unit nameplate.

3.  Look for wiring errors. Check for loose screw connections in both 

line and low voltage terminals.

4.  Check the water supply piping for proper water connection.
5.  Check for dirty filters.
6.  Check indoor fan for proper operation.
7.  Check that unit did not cycle off due to improper thermostat 

settings.

8.  Check for fault codes on the control board – consult the Board 

Troubleshooting Table.

 RECOGNIZE THIS SYMBOL AS A SAFETY PRECAUTION.

 

 

WARNING: 

Ice Air will not be responsible for any injury or 

property damage arising from improper service or service 
procedures. If you install or perform service on this unit, you 
assume responsibility for any personal injury or property 
damage which may result. Many jurisdictions require a license 
to install or service heating and air conditioning equipment.

 

 

WARNING HIGH VOLTAGE:

 

Disconnect all power before 

servicing or installing unit. Multiple power sources may be 
present. Failure to do so may cause property damage,  
personal injury or death.

Board Troubleshooting Table

Display (Fault Code)

LED

Yellow

Green

Red

Normal Mode

OFF

ON

OFF

HPS (Refrigerant Pressure) (E1)

OFF

OFF

FLASH

LPS (Refrigerant Pressure) (E2)

FLASH

OFF

OFF

Evaporator coil low temperature protection (E3)

FLASH

OFF

FLASH

Coaxial Coil Anti-freeze protection (E4)

FLASH

ON

OFF

Temperature probe fault (E5)

OFF

FLASH

OFF

High/Low Voltage Protection (E6)

OFF

OFF

ON

Low Pressure Protection (E7)

OFF

ON

ON

Condensate Overflow Electronic Protection (E8)

ON

OFF

OFF

Coaxial Coil water flow low temperature 

Protection (E9)

ON

OFF

FLASH

Low Ambience Temperature Protection (E10)

ON

FLASH

OFF

Summary of Contents for VSHPW

Page 1: ...des and existing practices should be observed and preformed by a professional Due to Ice Air s ongoing product development programs the information in this document is subject to change without notice Operating and Maintenance Manual VSHPW Vertical Stack Unit Water Source Heat Pump WSHP Unit ELA 13086 ...

Page 2: ... equipment you will want to read and carefully follow all of the instructions contained in this Operating and Maintenance Manual We recommend that you pay special attention to the Safety and Warning Information section at the beginning of this Manual and to the various safety advisories throughout this Manual Please retain this Manual for your future reference We suggest that you keep it with othe...

Page 3: ...ed electrical circuit with the correct voltage and proper amperage capacity to match the unit nameplate requirements Each unit s electrical circuit must have a proper overcurrent protection device employing an approved circuit breaker or fuse of the proper rating under NEMA and local building codes p WARNING Every unit contains refrigerant within a sealed and pressurized refrigerant system This sy...

Page 4: ...med by a professional Due to Ice Air s ongoing product development programs the information in this document is subject to change without notice Components and Parts Exploded View V WSHP GENERAL ASS Y BASIC ALUMINUM DOUBLE DEFLECTION GRILLE OPTIONAL CONTROL COVER BLOWER COVER CHASSIS WITH FILTER SLIDE RAILS CASING CONTROLS BLOWER ACCESS PANEL WITH HINGED DOOR ...

Page 5: ...e dip switch which would cause the thermostat to operate like a simple thermostat Time delay function 3 minute delay for compressor at first power on this can be using the dip switch the default is delay post start up System failure warning Heating mode Set the heating mode type hydronic coil heater electric resistance heat pump etc using the dip switch Space temperature sensor is integral to the ...

Page 6: ...etting is equal to the ambient temperature it will be blue when the setting is lower than the ambient temperature and it will be orange when the new setting is higher than the ambient temperature Temperature Range 51 F to 91 F 6 Dip switch options TABLE 1 Dial code Description ON OFF Default J1 Heating function Valid Invalid Valid J2 7 day programing function Valid Invalid Valid J3 Heating mode Hy...

Page 7: ...e Tr Tr 70 F criterial 70F Tr 79 F criterial 79 F Tr criterial Function Mode Heating Fan Cooling User can set new expected temperature from 51 F to 91 F by touch or icon on the main screen the unit will run similarly as Table 4 but with different criterial temperature Fan Only Mode To select Fan Only function and fan speed see referenced MODE and FAN SPEED instructions In Fan Only mode the unit wi...

Page 8: ...or compressor ON or OFF Compressor ON space temperature Cool Set point 1 C 2 F Compressor OFF space temperature Cool set point 1 C 2 F Remark The fan status noted in the figure below only refers to the fan speed in Auto fan mode FIGURE 4 Compressor protection If the power is cycled ON the compressor will start after 3 minutes delay and will indicate Starting Up on the main screen and flash the Coo...

Page 9: ...d Sleep Temperature Settings Touch the Menu icon on the main screen then enter the sub menu and touch Cool Setting to enter another sub screen for the cooling temperature setting for example see Figures 9 10 11 To set the expect temperature for various time periods touch the or icons next to the temperature settings see Figures 12 13 Users can switch from F or C by touching said icons located at t...

Page 10: ...s and touch Remove to reset the setting Touch the X icon to finish the settings and return to the main screen or touch to page backwards The new setting will be shown on the Weekly Schedule screen User can see the new settings when entering into the Weekly Schedule screen Use the same procedure to set the expected time for Away Home and Sleep If the user does not select specific days and set speci...

Page 11: ...t Date or Edit Time to enter the screen to edit these settings see Figures 23 24 User can select 12 hour or 24 hour format by touching the 12h or 24h icon respectively To set Date Touch or icon to set expected year month and date touch Save Exit to save the settings and go back to the upper menu To set Time Touch or icon to set expected hour and minutes 5 minutes as a step when pressing on the tim...

Page 12: ... Air logo and main standing by screen Push main button on the plastic casing for the thermostat to enter working status see Figures 26 27 To power the thermostat OFF press the main button on the plastic casing for 3 seconds The screen will go into sleep mode 30 seconds after the last touch to the screen has been made The user needs to touch the screen to wake up the display FIGURE 25 FIGURE 26 FIG...

Page 13: ...peration 7 Check that unit did not cycle off due to improper thermostat settings 8 Check for fault codes on the control board consult the Board Troubleshooting Table RECOGNIZE THIS SYMBOL AS A SAFETY PRECAUTION WARNING Ice Air will not be responsible for any injury or property damage arising from improper service or service procedures If you install or perform service on this unit you assume respo...

Page 14: ...in hoses frequency of cleaning depends on the level of dirt and pollutants that may be present in the indoor environment Evaporator Coil Check and clean if necessary the unit evaporator coil annually Evaporator Motor and Blower Assembly Check and clean for dust and dirt build up as necessary Compressor Annual check should be performed to detect potential problems Condenser Water Heat Exchanger Wat...

Page 15: ...ling Evaporator Coil Check the coil for cleanliness and uniformity of fins If the coil is dirty vacuum clean with a soft brush attachment This is the only form of cleaning that should be carried out within an apartment If the coil requires additional cleaning the unit must be removed and cleaned using compressed air and or washed These operations MUST be carried out in a facility properly equipped...

Page 16: ...andard 88 Casing with 1 Stand B Standard 88 Casing with 2 Stand C Standard 88 Casing with 3 Stand D Standard 88 Casing with 4 Stand E Standard 88 Casing with 5 Stand F Standard 88 Casing with 6 Stand G Standard 88 Casing with 7 Stand H Standard 88 Casing with 8 Stand 8 INSULATION S Insulation 12 7 mm 1 2 Fiberglass C Closed Cell Foam Insulation 9 P TRAP I Internal P Trap E External P Trap X No P T...

Page 17: ...ammable LED Touchpad Thermostat ELA 10328 X Thermostat Field Mounted By Others 6 MOTORIZED VALVES A 2 Way 2 Position Motorized Valve NO B 2 Way 2 Position Motorized Valve NC C Custom D 3 Way 2 Position Motorized Valve NO E 3 Way 2 Position Motorized Valve NC X No Motorized Valve Item Matrix Name Code String Value Description 7 FLOW VALVES A Autoflow Valve HAYS 2510 2517 B Autoflow Valve Shutoff co...

Page 18: ...and to define basic guidelines Local codes and existing practices should be observed and preformed by a professional Due to Ice Air s ongoing product development programs the information in this document is subject to change without notice Notes or Technical Comments ...

Page 19: ...and to define basic guidelines Local codes and existing practices should be observed and preformed by a professional Due to Ice Air s ongoing product development programs the information in this document is subject to change without notice Notes or Technical Comments ...

Page 20: ...person including any agent salesman dealer or distributor has authority to expand Ice Air s obligation beyond the terms of these express warranties or to state that the performance of the product is other than that published by Ice Air General Conditions The above warranties are void if Ice Air s equipment has been damaged misused subjected to abnormal use or service or its serial number has been ...

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