IBM XSERIES 255 TYPE 8685 Hardware Maintenance Manual And Troubleshooting Manual Download Page 20

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xSeries

255

Type

8685:

Hardware

Maintenance

Manual

and

Troubleshooting

Guide

Summary of Contents for XSERIES 255 TYPE 8685

Page 1: ...xSeries 255 Type 8685 Hardware Maintenance Manual and Troubleshooting Guide ERserver...

Page 2: ......

Page 3: ...xSeries 255 Type 8685 Hardware Maintenance Manual and Troubleshooting Guide ERserver...

Page 4: ...re periodically made to the information herein these changes will be incorporated in new editions of the publication IBM may make improvements and or changes in the product s and or the program s desc...

Page 5: ...tshinweise bevor Sie eine Anweisung ausf hren Accertarsi di leggere tutti gli avvisi di attenzione e di pericolo prima di effettuare qualsiasi operazione Lea atentamente todas las declaraciones de pre...

Page 6: ...iv xSeries 255 Type 8685 Hardware Maintenance Manual and Troubleshooting Guide...

Page 7: ...ng the ServerGuide Setup and Installation CD 20 ServerGuide features 20 Setup and configuration overview 21 System Partition 22 Typical NOS installation 22 Setting up or updating multiple servers 23 I...

Page 8: ...he optional xSeries 6 Pack Hot Swap Hard Drive Expansion Kit 61 Installing the optional 6 Pack hot swap drive backplane 63 Installing internal drives 71 Internal drive bays 71 Installing a hot swap ha...

Page 9: ...down 155 DASD checkout 156 Host built in self test BIST 156 Bus fault messages 156 Undetermined problems 157 Problem determination tips 158 Chapter 7 Parts listing Type 8685 159 System 160 Keyboard CR...

Page 10: ...nt 212 Australia and New Zealand Class A statement 212 United Kingdom telecommunications safety requirement 212 European Union EMC Directive conformance statement 212 Taiwanese Class A warning stateme...

Page 11: ...Troubleshooting Guide is provided in Portable Document Format PDF It contains information to help you solve the problem yourself or to provide helpful information to a service technician In addition t...

Page 12: ...ing statements in the safety book The following types of notices and statements are used in this book v Note These notices provide important tips guidance or advice v Important These notices provide i...

Page 13: ...mm 17 6 in v Weight 47 kg 104 lb to 55 kg 121 2 lb depending upon configuration Integrated functions v Dual channel Ultra160 SCSI controller one internal and one external channel v Wake on LAN support...

Page 14: ...ion Setup Utility program see Choices available from the Configuration Setup Utility main menu on page 11 Power on system power LED When this green LED is on system power is present in the server When...

Page 15: ...controller is identifying the drive Diskette drive activity LED When this LED is on it indicates that the diskette drive is in use Diskette eject button Press this button to release a diskette from t...

Page 16: ...LED is located on the Ethernet RJ 45 connector on the rear of the server Hot swap fan error LEDs These LEDs provide status information about fans 7 8 and 9 the bottom rear fans in the power supply ba...

Page 17: ...network that contains at least one system with an optional Remote Supervisor Adapter installed the server can be turned on from the Remote Supervisor Adapter user interface v If ac power is present t...

Page 18: ...ne power cord To remove all electrical current from the device ensure that all power cords are disconnected from the power source 1 2 3 Press the power control button on the front of the server This w...

Page 19: ...owing steps to put the server in Standby mode 1 See the operating system documentation for the proper procedure to shut down the operating system Note Each operating system is different Read all the d...

Page 20: ...10 xSeries 255 Type 8685 Hardware Maintenance Manual and Troubleshooting Guide...

Page 21: ...ServerGuide Setup and Installation CD on page 20 for more detailed information v SCSI or RAID programs The SCSI or RAID programs come with the optional SCSI or RAID adapter and with server models that...

Page 22: ...Setup Utility menus v System Information Select this choice to display information about your server Changes that you make on other menus might appear on this summary screen You cannot edit any fields...

Page 23: ...removed You must replace the Remote Supervisor Adapter in PCI slot 1 The administrator password provides access to all choices on the Configuration Setup Utility main menu You can set change or delet...

Page 24: ...e chip set on the system board To maintain optimum system operation in the event of a memory failure you can enable the Hot Spare Memory feature on the Core Chipset Control menu This feature removes t...

Page 25: ...or clear error logs Select POST Error Log to view the three most recent error codes and messages that the system generated during POST Select Clear event error logs from the POST Error Log menu to cle...

Page 26: ...ibm com us compat on the World Wide Web To order an optional Remote Supervisor Adapter contact your IBM reseller or IBM marketing representative Using passwords The System Security choice appears onl...

Page 27: ...er on passwords and allow a power on password to be changed by the user Attention If an administrator password is set and then forgotten it cannot be overridden or removed You must replace the Remote...

Page 28: ...rom the menu v Press Esc to return to the previous menu v Press F5 to switch between color and monochrome modes if your monitor permits 5 Follow the instructions on the screen to change the settings o...

Page 29: ...tion The Low Level Format program erases all data and programs If this choice appears on the SCSISelect menu select this choice to perform a low level format on a hard disk drive Depending on the hard...

Page 30: ...D v Device drivers that are provided for your server model and detected hardware v NOS partition size and file system type that are selectable during setup ServerGuide features Features and functions...

Page 31: ...hardware that is detected The Custom Configuration method displays all programs that are available for your server and you decide which programs to run The Replicated Configuration method provides the...

Page 32: ...e ServerGuide program provides the device drivers that are required for your hardware and for the NOS that you are installing This section describes a typical ServerGuide NOS installation Note Feature...

Page 33: ...ller provides an interface for connecting to 10 Mbps 100 Mbps or 1000 Mbps networks and provides full duplex FDX capability which enables simultaneous transmission and reception of data on the Etherne...

Page 34: ...t tolerance and virtual LANs which provide higher performance security and throughput for your server These modes apply to the integrated Ethernet controller and to the controllers on supported Ethern...

Page 35: ...her error messages might not occur the next time you run the test A failed system might be part of a shared DASD cluster two or more systems sharing one or more external storage devices Before you run...

Page 36: ...7 Check the information LED panel System Error LED if it is on see Diagnostic panel system error LED on page 130 8 Check the System Error log If an error was recorded by the system see Chapter 6 Sympt...

Page 37: ...error logs When you turn on the server it performs a series of tests to check the operation of server components and some of the options that are installed in the server This series of tests is called...

Page 38: ...s In this case the server displays more than one error message Always follow the suggested action instructions for the first error message that appears The following sections contain the error codes t...

Page 39: ...ress F1 from within a help screen to obtain online documentation from which you can select different categories To exit from the help information and return to where you left off press Esc Complete th...

Page 40: ...s are not affected To save the test log so that you can view it later click Save Log on the diagnostic programs screen and specify a location and name for the saved log file 2 To save the test log to...

Page 41: ...er second when it is on The meaning of the Attention LED is defined by your operating system See your operating system documentation to determine if your operating system supports hot plug PCI adapter...

Page 42: ...ic panel LEDs The following illustration shows the location of the error LEDs and the Remind button on the light path diagnostics panel See Diagnostic panel system error LED on page 130 for informatio...

Page 43: ...e LED to react to another error If the LED is still on from the first error it will not indicate additional errors If you press the Remind button causing the LED to flash every 2 seconds and another e...

Page 44: ...at the server is supported and has a startable bootable CD ROM drive v If the startup boot sequence settings have been altered ensure that the CD ROM drive is first in the startup sequence v If more t...

Page 45: ...et controller Network connection problems If the Ethernet controller cannot connect to the network check the following conditions v Make sure that the cable is installed correctly The network cable mu...

Page 46: ...support auto negotiation manually configure the Ethernet controller to match the hub v If you manually configured the Duplex mode make sure that you also manually configure the speed v Run diagnostics...

Page 47: ...come damaged such as from a power failure during a flash update you can recover your BIOS code using the flash ROM page swap jumper J50 and a BIOS flash diskette Note Use one of the following methods...

Page 48: ...t to move the current POST BIOS image to the backup ROM location press N Attention If you press Y the damaged BIOS will be copied into the secondary page 9 When you are prompted whether you want to sa...

Page 49: ...ortant data before you make changes to disk drives v For a list of supported options for your server go to http www ibm com pc us compat on the World Wide Web System reliability considerations To help...

Page 50: ...part of the system unit for at least 2 seconds This drains static electricity from the package and from your body v Remove the device from its package and install it directly into your server without...

Page 51: ...port bracket SCSI backplane support bracket Microprocessor VRM with plastic handle Microprocessor VRM with metal retaining clip housing Microprocessor Heat sink Microprocessor baffle Memory module Mem...

Page 52: ...or user installable options PCI Slot 1 32 bit 33 MHz J26 PCI X Slot 2 64 bit 100 MHz J27 PCI X Slot 3 64 bit 100 MHz J28 PCI X Slot 4 64 bit 100 MHz J29 PCI X Slot 5 64 bit 100 MHz J30 PCI X Slot 6 64...

Page 53: ...ckplane signal J40 Light Path Diagnostics panel J46 External SCSI A J14 Remote Supervisor Adapter J16 Hot plug PCI X switch card J20 Notes 1 The internal center fans are connected directly into the sy...

Page 54: ...P A and B J2 Note ISMP ports ISMP A and B are used for the RS 485 interconnect network communications These ports become inactive if you install an optional IBM Remote Supervisor Adapter in this serve...

Page 55: ...the location of the switch block SW2 on the system board Switch block 2 SW2 1 2 3 4 5 6 7 8 ON The following illustration shows the switches on the switch block SW2 8 7 6 5 4 3 2 1 Power on password...

Page 56: ...d is set See Power on password on page 16 for additional information about the power on password 1 to 5 Off Reserved The following illustration shows the location of the flash ROM page swap jumper J50...

Page 57: ...4 power CR21 PCI X slot 5 power CR22 VRM 2 CR34 VRM 3 CR37 VRM 1 CR31 VRM 4 CR39 Microprocessor 2 CR42 Microprocessor 3 CR38 Microprocessor 1 CR43 Microprocessor 4 CR30 System board VRM CR45 SCSI cha...

Page 58: ...mory board Note The DIMM error LEDs D1 through D12 not included in this illustration are located on the light path diagnostics panel see Light path diagnostics on page 32 DIMM 1 DIMM 2 DIMM 3 DIMM 4 D...

Page 59: ...the top cover slightly toward the rear of the server the cover will stop after moving approximately 25 mm 1 inch Lift the cover off the server and set the cover aside Attention To maintain proper coo...

Page 60: ...the bezel in a safe place Removing the bezel tower model Before you can access the controls on the front of a tower model server or install any internal drives in a tower model server you must first...

Page 61: ...ot disconnect this cable 2 See Identifying problems using status LEDs on page 30 for additional information about identifying problems through LEDs Hot plug PCI X switch card J20 PCI Slot 1 32 bit 33...

Page 62: ...g adapter See Installing an adapter on page 53 for instructions for installing a non hot plug adapter v The server might require additional power supplies if you install adapters that have electrical...

Page 63: ...g PCI or PCI X adapter with a new hot plug PCI or PCI X adapter of the same type without turning off power to the server If your operating system and adapter also support the hot add feature you can i...

Page 64: ...M OV ER SPE C TEM P NO N RE D J1 J2 J3 J4 J7 J8 J9 J10 J11 J12 J5 J6 RE MIN D Adapter Adapter retention latch Adapter retention tab Attention LED Power LED Lock Unlock Adapter locking lever 54 xSeries...

Page 65: ...I X slot turns off the power on LED for that PCI X slot Attention Make sure that the power on LED for the hot plug PCI slot is off before you continue with the next step 6 Remove the expansion slot co...

Page 66: ...AID or SCSI adapter You can install an optional RAID or SCSI adapter in your server to control the internal hot swap hard disk drives for example so that you can configure the internal hot swap hard d...

Page 67: ...ed the server in a rack enclosure you must disconnect the cable management arm bracket from the server a Disconnect the cable management arm bracket from the server Tab Fan bay 7 fan removed Captive s...

Page 68: ...NO N RE D J1 J2 J3 J4 J7 J8 J9 J10 J11 J12 J5 J6 RE MIN D Air baffle Handle Fasteners 6 Open the microprocessor airflow guide located between the front fans and the microprocessors 8 8 Microprocessor...

Page 69: ...nding system board connectors See System board internal cable connectors on page 43 for cable locations 9 If you have not yet installed a RAID or SCSI adapter install it now Otherwise continue with th...

Page 70: ...ssors Insert the tabs into the corresponding slots 15 Reinstall the air baffle a Align and insert the two tabs on the rear of the air baffle into the corresponding slots on the rear of the server b Al...

Page 71: ...hard disk drive without turning off the server Therefore you have the advantage of continuing to operate your system while a hard disk drive is removed or installed These drives are known as hot swap...

Page 72: ...e Expansion Kit you must install a RAID or SCSI adapter in your server For more information about installing an adapter see Installing an adapter on page 53 2 The standard SCSI backplane is also known...

Page 73: ...ctricity For details about handling these devices see Handling static sensitive devices on page 40 1 Review the information in Before you begin on page 39 and Safety information on page 167 2 Turn off...

Page 74: ...rom the server b Slide the server out of the rack enclosure until it locks into place 5 Remove the top cover see Removing the top cover all models on page 49 6 Remove the air baffle a Pull out the two...

Page 75: ...croprocessor airflow guide located between the front fans and the microprocessors 8 8 Microprocessor airflow guide closed position Microprocessor airflow guide open position Locking tabs 8 Unlock the...

Page 76: ...al cables from the front of the system board near the center fans See System board internal cable connectors on page 43 for cable locations 11 If you have not yet installed a RAID or SCSI adapter inst...

Page 77: ...place it on a static protective surface 15 Locate the two alignment pins on the metal backplane support bracket Attach the optional SCSI backplane to the lower drive cage slots on the backplane suppor...

Page 78: ...C CPU FAN DAS D VRM OVE R SPE C TEM P NON RED J1 J2 J3 J4 J7 J8 J9 J10 J11 J12 J5 J6 REM IND SCSI cable SCSI cable connector SCSI cable connector Adapter SCSI backplane 18 Locate the power cable that...

Page 79: ...the microprocessors Insert the tabs into the corresponding slots 24 Reinstall the air baffle a Align and insert the two tabs on the rear of the air baffle into the corresponding slots on the rear of...

Page 80: ...SCSI IDs for these hot swap hard disk drives See Setting SCSI IDs on page 111 for additional information 29 If your server is a tower model continue with the next step If your server is a rack model a...

Page 81: ...hard disk drive status light for a drive is lit continuously that individual drive is faulty and requires replacement When the hard disk drive status light indicates a drive fault you can replace a ho...

Page 82: ...age to the hard disk drives when you are installing a hard disk drive in a rack model install the rack model in the rack enclosure before installing the hard disk drives v You do not have to turn off...

Page 83: ...ap Hard Drive Expansion Kit on page 61 for complete detailed installation instructions 5 Remove the filler panel from one of the empty hot swap bays by inserting your finger into the depression at the...

Page 84: ...itional information about the number and types of cables that your server configuration requires Before you install a SCSI device such as a tape drive you must install a RAID or SCSI adapter in your s...

Page 85: ...e the bracket from the server b Slide the server out of the rack enclosure until it locks into place 4 Remove the top cover and bezel see Removing the top cover and bezel on page 49 5 Remove the air b...

Page 86: ...guide located between the front fans and the microprocessors 8 8 Microprocessor airflow guide closed position Microprocessor airflow guide open position Locking tabs 7 Unlock the metal hinge latch th...

Page 87: ...option documentation for additional information about installing a RAID or SCSI adapter in your server and connecting the SCSI cables to a RAID or SCSI adapter 10 Disconnect the SCSI signal cable fro...

Page 88: ...oprocessor airflow guide See the illustration in step 6 on page 76 for the location of the microprocessor airflow guide Follow the installation instructions that come with the option package then cont...

Page 89: ...EM P NON RED J1 J2 J3 J4 J7 J8 J9 J10 J11 J12 J5 J6 REM IND SCSI cable SCSI cable connector SCSI cable connector Adapter SCSI backplane 21 Reconnect the internal IDE signal cable to the IDE system boa...

Page 90: ...all or remove do so now otherwise go to Completing the installation on page 104 Installing memory modules Adding memory to your server is an easy way to make programs run faster You can increase the a...

Page 91: ...PC1600 SDRAM Registered DIMM specification For a list of supported options for your server go to http www ibm com us compat on the World Wide Web 9 Installing or removing DIMMs changes the configurati...

Page 92: ...llowing steps to install a DIMM Attention When you handle static sensitive devices take precautions to avoid damage from static electricity For details about handling these devices see Handling static...

Page 93: ...I PC IA PS1 PS3 SP PC IB PS2 PS4 LOG PC IC CP U FAN DA SD VR M OV ER SPE C TEM P NO N RE D J1 J2 J3 J4 J7 J8 J9 J10 J11 J12 J5 J6 RE MIN D Air baffle Handle Fasteners Chapter 4 Customer replaceable un...

Page 94: ...ver 8 8 NM I PC IA PS1 PS3 SP PC IB PS2 PS4 LOG PC IC CP U FAN DA SD VR M OV ER SPE C TEM P NO N RE D J1 J2 J3 J4 J7 J8 J9 J10 J11 J12 J5 J6 RE MIN D Memory board airflow guide closed position Release...

Page 95: ...M 6 DIMM 7 DIMM 8 DIMM 9 DIMM 10 DIMM 11 DIMM 12 Retaining clips 7 Open the retaining clips located on the ends of the DIMM connector if necessary Attention To avoid breaking the retaining clips or da...

Page 96: ...the memory board bracket over the corresponding alignment pins on the chassis then slide the memory board bracket over the alignment pins Note The alignment pins are located near the release latches...

Page 97: ...pair or quad of DIMMs from Disabled to Enabled If this procedure does not enable the DIMMs either the memory board or at least one DIMM is improperly seated or a memory component has failed Verify th...

Page 98: ...roprocessor is installed the microprocessor installed in the highest numbered socket is the microprocessor from which the server will start Therefore the microprocessors installed in the lowest number...

Page 99: ...following illustration is a layout of the microprocessor socket locations and other microprocessor related components on the system board VRM 4 J37 VRM 1 J34 VRM 2 J35 VRM 3 J36 Microprocessor 4 CPU4...

Page 100: ...tions to avoid damage from static electricity For details about handling these devices see Handling static sensitive devices on page 40 1 Review the information in Before you begin on page 39 and Safe...

Page 101: ...N RE D J1 J2 J3 J4 J7 J8 J9 J10 J11 J12 J5 J6 RE MIN D Air baffle Handle Fasteners 4 Determine the socket where the microprocessor is to be installed 5 Install a VRM in the corresponding VRM connecto...

Page 102: ...static protective package containing the new VRM to any unpainted metal surface on the server then remove the VRM from the package c Attach the retainer clip to the VRM v If you are installing a VRM f...

Page 103: ...metal retainer clip from the corresponding VRM baffle Then remove the plastic VRM baffle from the appropriate VRM connector Attach the top of the metal retainer clip to the top of the VRM Note The lo...

Page 104: ...icroprocessor and heat sink from socket 4 you must reinstall the microprocessor baffle in that socket 7 Install the microprocessor a Touch the static protective package containing the new microprocess...

Page 105: ...e force when pressing the microprocessor into the socket v Make sure that the microprocessor is oriented and aligned correctly with pin number 1 in the socket before you try to close the lever d Caref...

Page 106: ...roprocessor Alternate between the two captive screws in the heat sink while tightening them Attention If you do not alternate the tightening the two captive screws you might damage the microprocessor...

Page 107: ...let Power supplies 1 and 2 PS1 and PS2 respectively are connected to the bottom power cord connector in power supply bay 1 Power supplies 3 and 4 PS3 and PS4 respectively are connected to the top powe...

Page 108: ...are no serviceable parts inside these components If you suspect a problem with one of these parts contact a service technician Statement 6 CAUTION If you install a strain relief bracket option over t...

Page 109: ...y bay 1 Power supplies 3 and 4 PS3 and PS4 respectively are connected to the top power cord connector in power supply bay 1 7 If the server is not on turn on the server 8 Verify that the dc power LED...

Page 110: ...ferently from the external fans bottom rear This section contains separate instructions for each group of fans Replacing an internal fan If you are replacing one of the internal fans fans 1 through 6...

Page 111: ...in bays 7 and 9 Be sure to install the correct replacement fan assembly into the corresponding fan bay Hot swap fan Fan release latch Fan 7 Fan 8 Fan 9 Slots Tabs External fan LED 1 Firmly grasp the...

Page 112: ...e Dispose of the battery as required by local ordinances or regulations Complete the following steps to replace the battery 1 Review the information in Before you begin on page 39 Handling static sens...

Page 113: ...ot 4 64 bit 100 MHz J29 PCI X Slot 5 64 bit 100 MHz J30 PCI X Slot 6 64 bit 100 MHz J31 PCI X Slot 7 64 bit 100 MHz J32 Battery BH1 VRM 4 J37 VRM 1 J34 VRM 2 J35 VRM 3 J36 Microprocessor 4 CPU4 Microp...

Page 114: ...nternal cables that you disconnected 11 Reinstall the server cover see Installing the top cover and bezel on page 105 Note You must wait approximately 20 seconds after you plug the power cord of your...

Page 115: ...ver 1 Check that all cables adapters and other components are installed and seated correctly and that you have not left loose tools or parts inside the server Cover release latch Top cover 2 Move the...

Page 116: ...ease latches at the top of the bezel snap into place 3 Lock the bezel Installing the bezel rack model Complete the following steps to install the rack model bezel 1 Insert the two tabs on the bottom o...

Page 117: ...can also use a SCSI storage expansion enclosure to attach additional external devices to your server For a list of supported options for your server go to http www ibm com pc us compat on the World Wi...

Page 118: ...e following v One video port v One keyboard port v One auxiliary device pointing device port v One serial port v Four Universal Serial Bus USB ports v One Ethernet port v Two ISMP RS 485 ports The ser...

Page 119: ...o connector on the rear of your server 1 5 11 15 Table 9 Video port connector pin number assignments Pin Signal Pin Signal Pin Signal 1 Red 6 Ground 11 Not connected 2 Green or monochrome 7 Ground 12...

Page 120: ...interface SCSI controller This controller supports two independent Ultra 160 m SCSI channels one internal and one external Each channel supports up to 15 SCSI devices In addition this controller uses...

Page 121: ...talling the 6 Pack option and Installing internal drives on page 71 for instructions for installing hard disk drives Table 12 lists the SCSI IDs for the standard backplane and the hard disk drives in...

Page 122: ...rial port assignments To view or change the serial port assignments 1 Restart the server and watch the monitor screen 2 When the message Press F1 for Configuration Setup appears press F1 3 From the ma...

Page 123: ...connectors for attaching additional external USB devices USB technology provides up to 12 MBps speed with a maximum of 127 external devices and a maximum signal distance of five meters 16 ft per segm...

Page 124: ...abit Ethernet Software CD that comes with the server Ethernet port connector The following illustration shows the pin number assignments for the RJ 45 port These assignments apply to the 10BASE T 100B...

Page 125: ...e cables are labeled HDD option The following illustration shows the external cable connectors on the server Detailed cabling instructions are provided on the IBM xSeries Documentation CD that comes w...

Page 126: ...116 xSeries 255 Type 8685 Hardware Maintenance Manual and Troubleshooting Guide...

Page 127: ...t the air baffle from the server 3 Identify the microprocessor to be removed Note If you are replacing a failed microprocessor verify that you have selected the correct microprocessor for replacement...

Page 128: ...ocessor baffle in that socket SCSI backplane Complete the following steps to remove the SCSI backplane Note v Read Before you begin on page 39 v Read the safety notices at Safety information on page 1...

Page 129: ...e metal frame 9 To replace the SCSI backplane reverse the previous steps Note The two holes in the bottom of the SCSI backplane assembly fit over the two spindles on the floor of the chassis Complete...

Page 130: ...ly and remove it from the chassis 7 To replace the hot swap board line up the two tabs with the notches on the chassis and snap the assembly into place then connect the cable to the system board Front...

Page 131: ...o remove the power backplane Note v Read Before you begin on page 39 v Read the safety notices at Safety information on page 167 v Read Handling electrostatic discharge sensitive devices on page 170 1...

Page 132: ...and align the two holes at the top sides of the backplane over the pins AC power box Complete the following steps to remove the ac power box Note v Read Before you begin on page 39 v Read the safety...

Page 133: ...e existing firmware that the customer provides on a diskette or CD image Complete the following steps to remove the system board or shuttle Note v Read Before you begin on page 39 v Read the safety no...

Page 134: ...e surface for reinstallation 10 Disconnect all cables from the system board see System board internal cable connectors on page 43 Note The illustrations in this document might differ slightly from you...

Page 135: ...rease must be replaced anytime the heat sink has been removed from the top of the microprocessor and is going to be reused or when debris is found in the grease Note v Read Before you begin on page 39...

Page 136: ...rly applied approximately half of the grease will remain in the syringe 6 Install the heat sink onto the microprocessor as described in Installing an additional microprocessor on page 87 126 xSeries 2...

Page 137: ...s Take the action or replace the FRU suggested first in the list of the right hand column then try the server again to see if the problem has been corrected before taking further action Note Try resea...

Page 138: ...v System board 2 1 2 Primary DMA register failed v System board 2 1 3 Primary interrupt mask register failed v System board 2 1 4 Secondary interrupt mask register failed v System board 2 2 1 Interrup...

Page 139: ...Battery 3 3 2 Critical SMBUS error occurred 1 Disconnect the server power cords from the outlets wait 30 seconds and retry 2 System board 3 DIMMs 4 DASD backplane 5 Power supply 6 Power backplane 7 I...

Page 140: ...after successfully completing POST the power on status is disabled 1 Run the Configuration Setup Utility program and set the Start Options Power On Status to enable 2 Check the speaker connection 3 Sy...

Page 141: ...move ac power for at least 20 seconds reconnect then turn on the system 3 Run light path diagnostics PCIA on 1 Check System Error log 2 Remove all adapters and replace one at a time until failing adap...

Page 142: ...fans are operating correctly 3 Examine System Error Log a System over recommended temperature v Information LED panel b DASD over recommended temperature DASD LED also on 1 Overheating hard drive 2 DA...

Page 143: ...ermine which components should be replaced by a field service technician Error code symptom FRU action 001 xxx 000 Failed core tests v System board 001 xxx 001 Failed core tests v System board 001 250...

Page 144: ...s were found 2 If adapter is installed re check connection 035 xxx S99 Failed RAID test on PCI slot S S number of failing PCI slot Check System Error Log before replacing a FRU 1 Adapter 2 SCSI backpl...

Page 145: ...st again 1 Flash latest levels of firmware BIOS service processor diagnostics 2 Rerun diagnostic test 3 Correct other error conditions including failed system management tests and items logged in Remo...

Page 146: ...or After restarting ASM communication was lost Unplug and cold boot to reset ASM 1 Disconnect all server and option power cords from the server wait 30 seconds reconnect and retry 2 Reseat the Remote...

Page 147: ...3 Failed system cache test 1 VRM 3 2 Microprocessor 3 202 xxx 004 Failed system cache test 1 VRM 4 2 Microprocessor 4 206 xxx 000 Failed diskette drive test 1 Rerun the test with a different diskette...

Page 148: ...SI bus is functioning properly 264 xxx 999 Errors on multiple tape drives see error text for more info v See error messages text in the PC Doctor error log for detailed information on each individual...

Page 149: ...ation Setup Utility program Note On a server with a single IDE channel only the primary channel can be used v All cables and jumpers are installed correctly v The correct device driver is installed fo...

Page 150: ...isk drive diagnostic test 1 Remove the hard disk drive being tested when the server stopped responding and try the diagnostic test again 2 If the hard disk drive diagnostic test runs successfully repl...

Page 151: ...alled 1 Verify that v The memory modules are seated properly v You have installed the correct type of memory v If you changed the memory you updated the memory configuration with the Configuration Set...

Page 152: ...s v See Undetermined problems on page 157 The monitor works when you turn on the server but goes blank when you start some application programs 1 Verify that v The application program is not setting a...

Page 153: ...th the option v The option is installed correctly v You have not loosened any other installed options or cables v You updated the configuration information in the Configuration Setup Utility program W...

Page 154: ...e power control button for 4 seconds 3 If server fails during BIOS POST and power control button does not work remove the AC power cord Note See System on page 160 to determine which components should...

Page 155: ...on page 160 to determine which components should be replaced by a field service technician Universal Serial Bus USB port problems Symptom FRU action A USB device does not work v Verify that You are no...

Page 156: ...blem 3 Power supply 4 Power backplane 5 System board On On Power is working properly N A POST error codes In the following error codes X can be any number or letter Note See System on page 160 to dete...

Page 157: ...rd 177 178 Security hardware error 1 Run the Configuration Setup Utility program 2 System board 184 Power on password damaged 1 Run the Configuration Setup Utility program 2 System board 185 Drive sta...

Page 158: ...602 Invalid diskette boot record 1 Diskette 2 Diskette drive 3 Cable 4 System board 604 Diskette drive error 1 Run the Configuration Setup Utility program and diagnostics 2 Diskette drive 3 Drive cab...

Page 159: ...start of POST Do the following before replacing a FRU 1 Remove the ac power to the server wait 20 seconds then reconnect the ac power Wait 30 seconds then turn on the server 2 Flash update the system...

Page 160: ...ine check architecture error 1 Microprocessor 1 2 Optional microprocessor 2 00012000 Microprocessor machine check 1 Microprocessor 2 System board 00019501 Microprocessor 1 is not functioning check VRM...

Page 161: ...isabled to free up ROM space for additional controllers if an onboard Adaptec controller or an Adaptec PCI card is present d Once a controller has been disabled it will not be bootable 2 Ensure that t...

Page 162: ...ystem BIOS installed on this server does not support level of processor 1 Ensure all microprocessors have the same cache size 2 Microprocessor 4 01298101 System BIOS installed on this server does not...

Page 163: ...s are configured correctly Temperature error messages Note See System on page 160 to determine which components should be replaced by a field service technician Message Action DASD Over Temperature le...

Page 164: ...Replace fan x Fan x fault level critical fan x beyond recommended RPM range 1 Check connections to fan x 2 Replace fan x Fan x outside recommended speed action 1 Replace fan x Power error messages Not...

Page 165: ...itical system shutoff due to x supply over voltage 1 Check the power supply connectors 2 Power supply 3 Power backplane System shutoff due to x V under voltage level critical system shutoff due to x s...

Page 166: ...ice technician Message Action Hard drive x removal detected level critical hard drive x has been removed v Information only take action as appropriate Host built in self test BIST Note See System on p...

Page 167: ...roblems Check the LEDs on all the power supplies If the LEDs indicate the power supplies are working correctly complete the following steps 1 Turn off the server 2 Be sure the server is cabled correct...

Page 168: ...Is this the original reported failure v Diagnostics version Type and version level v Hardware configuration Print print screen configuration currently in use BIOS level v Operating system software Ty...

Page 169: ...X 71X 81X 91X 1BX 2BX 1RX 2RX 3RX 4RX 5RX 6RX 7RX 8RX 9RX A1X ARX B1X BRX C1X CRX NMI PCIA PS1 PS3 SP PCIB PS2 PS4 LOG PCIC CPU FAN DASD VRM OVER SPEC TEMP NON RED J1 J2 J3 J4 J7 J8 J9 J10 J11 J12 J5...

Page 170: ...X 2BX 2RX 49P2418 FRU 9 Microprocessor 100 1 6 1 MB models 3RX 31X 24P6703 FRU 9 Microprocessor 400 2 0 1 MB models 71X 7RX 49P3167 FRU 9 Microprocessor 400 2 2 2 MB models A1X ARX 26K5854 FRU 9 Micro...

Page 171: ...RM clip metal all models 31P6025 CRU Slide assembly with bracket models 1RX 2RX 3RX 4RX 5RX 6RX 7RX 8RX 9RX 32P1429 CRU Slide CD ROM drive all models 00N6412 CRU Slide diskette disk drive all models 0...

Page 172: ...CRU No US English 37L2551 French Canadian 37L2552 LA Spanish 37L2553 Arabic 37L2555 Belgium French 37L2556 Belgium UK 37L2557 Bulgarian 37L2558 Czech 37L2559 Danish 37L2560 Dutch 37L2561 French 37L256...

Page 173: ...hich the equipment will be installed IBM power cords for a specific country or region are usually available only in that country or region IBM power cord part number Used in these countries and region...

Page 174: ...Costa Rica Dominican Republic Ecuador El Salvador Guatemala Guyana Haiti Honduras Jamaica Japan Korea South Liberia Mexico Netherlands Antilles Nicaragua Panama Peru Philippines Saudi Arabia Suriname...

Page 175: ...s and IntelliStation systems operating systems and programs come with information that contains troubleshooting procedures and explanations of error messages and error codes If you suspect a software...

Page 176: ...usage configuration and software problems with xSeries servers IntelliStation workstations and appliances For information about which products are supported by Support Line in your country or region...

Page 177: ...auses hazards to the customer or that makes the equipment unsafe v Before you start the machine ensure that other service representatives and the customer s personnel are not in a hazardous position v...

Page 178: ...power cord If you cannot unplug it ask the customer to power off the wall box that supplies power to the machine and to lock the wall box in the off position v If you need to work on a machine that h...

Page 179: ...l safety hazards due to attachment of non IBM features or options not covered by this inspection guide If any unsafe conditions are present you must determine how serious the apparent hazard could be...

Page 180: ...ur body v Prevent the part from touching your clothing Most clothing is insulative and retains a charge even when you are wearing a wrist strap v Use the black side of a grounded work mat to provide a...

Page 181: ...r cords to a properly wired and grounded electrical outlet v Connect to properly wired outlets any equipment that will be attached to this product v When possible use one hand only to connect or disco...

Page 182: ...N When laser products such as CD ROMs DVD ROM drives fiber optic devices or transmitters are installed note the following v Do not remove the covers Removing the covers of the laser product could resu...

Page 183: ...remove all electrical current from the device ensure that all power cords are disconnected from the power source 1 2 Statement 8 CAUTION Never remove the cover on a power supply or any part that has...

Page 184: ...Statement 10 CAUTION Do not place any object weighing more than 82 kg 180 lbs on top of rack mounted devices 174 xSeries 255 Type 8685 Hardware Maintenance Manual and Troubleshooting Guide...

Page 185: ...erradas v Conecte todos os equipamentos ao qual esse produto ser conectado a tomadas corretamente instaladas v Sempre que poss vel utilize apenas uma das m os para conectar ou desconectar cabos de sin...

Page 186: ...correio para a IBM Instru o 3 PRECAUCI N Quando produtos a laser unidades de CD ROM unidades de DVD dispositivos de fibra tica transmissores etc estiverem instalados observe o seguinte v N o remova a...

Page 187: ...dispositivo assegure que todos os cabos de alimenta o estejam desconectados da fonte de energia el trica 1 2 Instru o 8 CUIDADO Nunca remova a tampa de uma fonte de alimenta o ou de qualquer pe a que...

Page 188: ...Instru o 10 CUIDADO N o coloque nenhum objeto com peso superior a 82 kg 180 lbs sobre dispositivos montados em rack 178 xSeries 255 Type 8685 Hardware Maintenance Manual and Troubleshooting Guide...

Page 189: ...Appendix B Related service information 179...

Page 190: ...180 xSeries 255 Type 8685 Hardware Maintenance Manual and Troubleshooting Guide...

Page 191: ...Appendix B Related service information 181...

Page 192: ...182 xSeries 255 Type 8685 Hardware Maintenance Manual and Troubleshooting Guide...

Page 193: ...Appendix B Related service information 183...

Page 194: ...184 xSeries 255 Type 8685 Hardware Maintenance Manual and Troubleshooting Guide...

Page 195: ...Appendix B Related service information 185...

Page 196: ...186 xSeries 255 Type 8685 Hardware Maintenance Manual and Troubleshooting Guide...

Page 197: ...s tout quipement connect ce produit v Lorsque cela est possible n utilisez qu une seule main pour connecter ou d connecter les c bles d interface v Ne mettez jamais un quipement sous tension en cas d...

Page 198: ...er sont install s tels que des unit s de CD ROM ou de DVD des p riph riques contenant des fibres optiques ou des metteurs r cepteurs prenez connaissance des informations suivantes v N ouvrez pas ces p...

Page 199: ...alimentation Pour isoler totalement l unit du r seau lectrique d branchez tous les cordons d alimentation des socles de prise de courant 1 2 Notice n 8 ATTENTION N ouvrez jamais le bloc d alimentatio...

Page 200: ...Notice n 10 ATTENTION Ne posez pas d objet dont le poids d passe 82 kg sur les unit s mont es en armoire 190 xSeries 255 Type 8685 Hardware Maintenance Manual and Troubleshooting Guide...

Page 201: ...teckdosen mit ordnungsgem geerdetem Schutzkontakt anschlie en v Signalkabel m glichst einh ndig anschlie en oder l sen v Keine Ger te einschalten wenn die Gefahr einer Besch digung durch Feuer Wasser...

Page 202: ...sfaserkabeln oder Transmitter installiert ist beachten Sie folgendes v Das Entfernen der Abdeckungen des CD ROM Laufwerks kann zu gef hrlicher Laserstrahlung f hren Es befinden sich keine Teile innerh...

Page 203: ...ers auszuschalten mu sichergestellt werden da alle Netzkabel aus den Netzsteckdosen herausgezogen wurden 1 2 Hinweis 8 ACHTUNG Die Abdeckung oder eine Komponente eines Netzteils die wie nachfolgend au...

Page 204: ...Hinweis 10 ACHTUNG Keine Gegenst nde die mehr als 82 kg wiegen auf Rack Einheiten ablegen 194 xSeries 255 Type 8685 Hardware Maintenance Manual and Troubleshooting Guide...

Page 205: ...ualsiasi apparecchiatura collegata a questo prodotto ad una presa elettrica correttamente cablata e munita di terra di sicurezza v Quando possibile collegare o scollegare i cavi di segnale con una sol...

Page 206: ...locali Avviso 3 ATTENZIONE Quando si installano prodotti laser come ad esempio le unit DVD CD ROM a fibre ottiche o trasmettitori prestare attenzione a quanto segue v Non rimuovere i coperchi L apertu...

Page 207: ...te elettrica dall unit accertarsi che tutti i cavi di alimentazione siano scollegati dalla sorgente di alimentazione 1 2 Avviso 8 ATTENZIONE Non togliere mai il coperchio di un alimentatore o qualsias...

Page 208: ...Avviso 10 ATTENZIONE Non poggiare oggetti che pesano pi di 82 kg sulla parte superiore delle unit montate in rack 198 xSeries 255 Type 8685 Hardware Maintenance Manual and Troubleshooting Guide...

Page 209: ...Appendix B Related service information 199...

Page 210: ...200 xSeries 255 Type 8685 Hardware Maintenance Manual and Troubleshooting Guide...

Page 211: ...Appendix B Related service information 201...

Page 212: ...202 xSeries 255 Type 8685 Hardware Maintenance Manual and Troubleshooting Guide...

Page 213: ...Appendix B Related service information 203...

Page 214: ...204 xSeries 255 Type 8685 Hardware Maintenance Manual and Troubleshooting Guide...

Page 215: ...de alimentaci n con un cableado correcto cualquier equipo que vaya a estar conectado a este producto v Si es posible utilice una sola mano cuando conecte o desconecte los cables de sent al v No encie...

Page 216: ...local Declaraci n 3 PRECAUCI N Cuando instale productos l ser como por ejemplo CD ROM unidades DVD dispositivos de fibra ptica o transmisores tenga en cuenta las advertencias siguientes v No retire la...

Page 217: ...l ctrica del dispositivo aseg rese de desconectar todos los cables de alimentaci n de la fuente de alimentaci n 1 2 Declaraci n 8 PRECAUCI N No retire nunca la cubierta de una fuente de alimentaci n n...

Page 218: ...aci n 10 PRECAUCI N No coloque ning n objeto que pese m s de 82 kg 180 libras encima de los dispositivos montados en bastidor 208 xSeries 255 Type 8685 Hardware Maintenance Manual and Troubleshooting...

Page 219: ...TY OF ANY KIND EITHER EXPRESS OR IMPLIED INCLUDING BUT NOT LIMITED TO THE IMPLIED WARRANTIES OF NON INFRINGEMENT MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE Some states do not allow disclaimer...

Page 220: ...Microsoft Windows and Windows NT are trademarks of Microsoft Corporation in the United States other countries or both UNIX is a registered trademark of The Open Group in the United States and other c...

Page 221: ...ility gaskets and connectors which may contain lead and copper beryllium alloys that require special handling and disposal at end of life Before this unit is disposed of these materials must be remove...

Page 222: ...nt This device complies with Part 15 of the FCC Rules Operation is subject to the following two conditions 1 this device may not cause harmful interference and 2 this device must accept any interferen...

Page 223: ...environments to provide reasonable protection against interference with licensed communication equipment Attention This is a Class A product In a domestic environment this product may cause radio int...

Page 224: ...214 xSeries 255 Type 8685 Hardware Maintenance Manual and Troubleshooting Guide...

Page 225: ......

Page 226: ...Part Number 24P2936 1P P N 24P2936...

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