IBM x3105 - System - 4347 Service Manual Download

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IBM

System

x3105

Type

4347

Problem

Determination

and

Service

Guide

Summary of Contents for x3105 - System - 4347

Page 1: ...IBM System x3105 Type 4347 Problem Determination and Service Guide...

Page 2: ......

Page 3: ...IBM System x3105 Type 4347 Problem Determination and Service Guide...

Page 4: ...ge 99 and the Warranty and Support Information document on the IBM System x Documentation CD Second Edition March 2007 Copyright International Business Machines Corporation 2007 All rights reserved US...

Page 5: ...error codes 16 Checkout procedure 26 About the checkout procedure 26 Performing the checkout procedure 27 Checkpoint codes trained service technicians only 27 Troubleshooting tables 28 CD or DVD driv...

Page 6: ...ing the system fan 80 Removing the front control panel 81 Installing the front control panel 82 Removing and replacing FRUs 83 Removing the power supply 83 Installing the power supply 85 Removing the...

Page 7: ...sion notices 103 Federal Communications Commission FCC statement 103 Industry Canada Class B emission compliance statement 104 Avis de conformit la r glementation d Industrie Canada 104 European Union...

Page 8: ...vi IBM System x3105 Type 4347 Problem Determination and Service Guide...

Page 9: ...tuotteen lue turvaohjeet kohdasta Safety Information Avant d installer ce produit lisez les consignes de s curit Vor der Installation dieses Produkts die Sicherheitshinweise lesen Prima di installare...

Page 10: ...the exterior cover is not damaged loose or broken and observe any sharp edges 3 Check the power cord v Make sure that the third wire ground connector is in good condition Use a meter to measure third...

Page 11: ...n the off position v Never assume that power has been disconnected from a circuit Check it to make sure that it has been disconnected v If you have to work on equipment that has exposed electrical cir...

Page 12: ...formation document For example if a caution statement begins with a number 1 translations for that caution statement appear in the Safety Information document under statement 1 Be sure to read all cau...

Page 13: ...quipment when there is evidence of fire water or structural damage v Disconnect the attached power cords telecommunications systems networks and modems before you open the device covers unless instruc...

Page 14: ...ttery replace it only with the same module type made by the same manufacturer The battery contains lithium and can explode if not properly used handled or disposed of Do not v Throw or immerse into wa...

Page 15: ...e device v Use of controls or adjustments or performance of procedures other than those specified herein might result in hazardous radiation exposure DANGER Some laser products contain an embedded Cla...

Page 16: ...ice and the power switch on the power supply do not turn off the electrical current supplied to the device The device also might have more than one power cord To remove all electrical current from the...

Page 17: ...server is suitable for use on an IT power distribution system whose maximum phase to phase voltage is 240 V under any distribution fault condition Statement 12 CAUTION The following label indicates a...

Page 18: ...xvi IBM System x3105 Type 4347 Problem Determination and Service Guide...

Page 19: ...evices v User s Guide This document is in Portable Document Format PDF on the IBM System x Documentation CD It provides general information about the server including information about features and ho...

Page 20: ...ormation document which is on the IBM System x Documentation CD Each statement is numbered for reference to the corresponding statement in the Safety Information document The following notices and sta...

Page 21: ...10 100 1000 Ethernet controller on the system board with RJ 45 Ethernet port v One serial ports v One parallel port v Two port Serial ATA controller v Six Universal Serial Bus USB v2 0 ports two on fr...

Page 22: ...ress this button to release a diskette from the diskette drive Hard disk drive activity LED When this LED is flashing it indicates that the hard disk drive is in use USB connectors Connect a USB devic...

Page 23: ...d connector Power supply error LED AC power LED Video connector Parallel connector Serial connector Ethernet Ethernet link status LED Ethernet activity LED USB 4 connector USB 3 connector USB 2 connec...

Page 24: ...link status LED This LED is on the Ethernet connector When this LED is lit it indicates that there is an active connection on the Ethernet port USB connectors Connect USB devices to these connectors E...

Page 25: ...oards The illustrations might differ slightly from your hardware System board optional device connectors The following illustration shows the optional device connectors on the system board DIMM 2 DIMM...

Page 26: ...rnal connectors on the system board Battery Optional diskette drive Main power SATA tape drive IDE SATA 0 SATA 1 Front control panel Microprocessor Microprocessor power USB tape drive Front USB System...

Page 27: ...lustration shows the external input output I O connectors on the system board Video connector Parallel connector Serial connector Ethernet connector USB 4 connector USB 3 connector USB 1 connector USB...

Page 28: ...g illustration shows the light emitting diodes LEDs on the system board DIMM 2 error LED DIMM 3 error LED DIMM 4 error LED System fan error LED DIMM 1 error LED 10 IBM System x3105 Type 4347 Problem D...

Page 29: ...e function of each jumper block Table 2 System board jumper blocks Jumper name Description Boot block J5 v Pins 1 and 2 Normal default v Pins 2 and 3 Recover BIOS see Recovering from a BIOS update fai...

Page 30: ...12 IBM System x3105 Type 4347 Problem Determination and Service Guide...

Page 31: ...ssages The diagnostic programs are the primary method of testing the major components of the server The diagnostic programs are on the IBM Enhanced Diagnostics CD See Diagnostic programs messages and...

Page 32: ...y a trained service technician Beep code Description Action 1 1 3 CMOS write read test failed 1 Reseat the battery 2 Replace the following components one at a time in the order shown restarting the se...

Page 33: ...ined service technician only System board 3 3 2 Critical SMBUS error occurred 1 Disconnect the power cord wait 30 seconds and retry 2 Reseat the following components a DIMMs b Trained service technici...

Page 34: ...onfiguration Setup Utility program see the User s Guide To view the error logs complete the following steps 1 Turn on the server 2 When the prompt Press F1 for Configuration Setup is displayed press F...

Page 35: ...c Trained service technician System board 151 Real time clock error 1 Reseat the battery 2 Replace the following components one at a time in the order shown restarting the server each time a Battery b...

Page 36: ...components one at a time in the order shown restating the server each time a Battery b Trained service technician only System Board 184 Power on password damaged 1 Run the Configuration Setup Utility...

Page 37: ...ing the server each time a Keyboard b Trained service technician only System board 303 A keyboard controller error occurred 1 Reseat the keyboard cable 2 Replace the following components one at a time...

Page 38: ...that the parallel port setting is correct in the Configuration Setup Utility program If the setting is not correct change it and save the settings 2 Trained service technician only Replace the system...

Page 39: ...rogram 2 Change the order of the adapters in the PCI or PCI Express slots Make sure that the startup boot device is positioned early in the scan order For information about the scanning order see the...

Page 40: ...s adapter 1 Make sure that the settings for the adapter and all other adapters in the Configuration Setup Utility program are correct 2 If the error code indicates a particular PCI or PCI Express slot...

Page 41: ...b Trained service technician only System board 1962 A hard disk drive does not contain a valid boot sector 1 Make sure that a bootable operating system is installed 2 Run the hard disk drive diagnost...

Page 42: ...an only System board 00019701 Processor failed built in self test BIST 1 Trained service technician only Reseat the microprocessor 2 Replace the following components one at a time in the order shown r...

Page 43: ...a trained service technician Error code Description Action I9990305 An operating system was not found 1 Make sure that a bootable operating system is installed 2 Run the hard disk drive diagnostic tes...

Page 44: ...ne whether the failing server is part of a shared hard disk drive cluster two or more servers sharing external storage devices If it is part of a cluster you can run all diagnostic programs except the...

Page 45: ...ST error codes on page 16 if necessary see Solving undetermined problems on page 50 v No Find the failure symptom in Troubleshooting tables on page 28 if necessary run the diagnostic programs see Runn...

Page 46: ...rained service technician only that step must be performed only by a trained service technician Symptom Action The CD or DVD drive is not recognized 1 Make sure that v The IDE channel to which the CD...

Page 47: ...ed correctly in the correct orientation 2 To prevent diskette drive read write errors make sure that the distance between monitors and diskette drives is at least 76 mm 3 in 3 Run the diskette drive d...

Page 48: ...ive that you removed with a new one A hard disk drive was not detected while the operating system was being started Reseat all hard disk drives and cables then run the hard disk drive diagnostic tests...

Page 49: ...e using a USB keyboard and it is connected to a USB hub disconnect the keyboard from the hub and connect it directly to the server 4 Replace the following components one at a time in the order shown r...

Page 50: ...by the user or by POST run the Configuration Setup Utility program and enable the DIMM 3 Run the memory diagnostics 4 Make sure that there is no memory mismatch when the server is over the minimum mem...

Page 51: ...he server is turned on Important In some memory configurations the 3 3 3 beep code might sound during POST followed by a blank monitor screen If this occurs and the Boot Fail Count option in the Start...

Page 52: ...n Moving a color monitor while it is turned on might cause screen discoloration Move the device and the monitor at least 305 mm 12 in apart and turn on the monitor Notes a To prevent diskette drive re...

Page 53: ...orrectly v You have not loosened any other installed devices or cables v You updated the configuration information in the Configuration Setup Utility program Whenever memory or any other device is cha...

Page 54: ...ke sure that the reset button is working correctly a Disconnect the server power cords b Reconnect the server power cords 4 Make sure that v The power cords are correctly connected the server and to a...

Page 55: ...technician only System board 3 Replace the components listed in step 2 one at a time in the order shown restarting the server each time ServerGuide problems v Follow the suggested actions in the orde...

Page 56: ...ow the suggested actions in the order in which they are listed in the Action column until the problem is solved v See Chapter 3 Parts listing System x3105 Type 4347 on page 53 to determine which compo...

Page 57: ...ion step is preceded by Trained service technician only that step must be performed only by a trained service technician Symptom Action A USB device does not work 1 Make sure that v The correct USB de...

Page 58: ...screen select the test that you want to run and follow the instructions on the screen When you are diagnosing hard disk drives select SCSI Attached Disk Test for the most thorough test Select Attached...

Page 59: ...or User Aborted You stopped the test before it was completed Not Applicable You attempted to test a device that is not installed in the server Aborted The test could not proceed because of the server...

Page 60: ...for more information v Follow the suggested actions in the order in which they are listed in the Action column until the problem is solved v See Chapter 3 Parts listing System x3105 Type 4347 on page...

Page 61: ...in 2 Trained service technician only Replace the system board 020 xxx 000 Failed PCI Interface test Trained service technician only Replace the system board 201 xxx 0nn Failed memory test nn slot numb...

Page 62: ...iewing the test log on page 41 and correct any other errors 204 210 000 Test failed 1 Run the Quick Memory Test Diagnostic All Banks see Running the diagnostic programs on page 40 2 Update the BIOS co...

Page 63: ...After installing a USB keyboard you might have to use the Configuration Setup Utility program to enable keyboardless operation and prevent the POST error message 301 from being displayed during start...

Page 64: ...eplace the Ethernet adapter in slot n Recovering from a BIOS update failure The server has an advanced recovery feature that will automatically switch to a backup BIOS page if the BIOS code in the ser...

Page 65: ...illustration shows the location of the jumper on the system board BIOS recovery jumper J22 Boot block jumper J5 Clear CMOS jumper J19 4 Move the boot block jumper to pins 2 and 3 5 Wait 30 seconds th...

Page 66: ...example a short circuit can exist anywhere on any of the power distribution buses Usually a short circuit will cause the power subsystem to shut down because of an overcurrent condition To diagnose a...

Page 67: ...h the speed and duplex mode of the hub v Check the Ethernet controller LEDs on the rear panel of the server These LEDs indicate whether there is a problem with the connector cable or hub The Ethernet...

Page 68: ...e Turn on the server and reconfigure it each time v Any external devices v Surge suppressor device on the server v Modem printer mouse and non IBM devices v Each adapter v Hard disk drives v Memory mo...

Page 69: ...s this failure been reported before v Diagnostic program type and version level v Hardware configuration print screen of the system summary v BIOS code level v Operating system type and version level...

Page 70: ...52 IBM System x3105 Type 4347 Problem Determination and Service Guide...

Page 71: ...Chapter 3 Parts listing System x3105 Type 4347 The following replaceable components are available for the System x3105 Type 4347 server 1 2 3 4 5 6 7 8 9 10 11 12 13 14 Copyright IBM Corp 2007 53...

Page 72: ...39M4503 3 Hard disk drive 160 GB models 44x 46x 64x 66x 74x 39M4507 3 Hard disk drive 250 GB model 54x 39M4511 4 Memory 512 MB DDR2 667 ECC all models 41Y2725 4 Memory 1 GB DDR2 667 ECC all models 41...

Page 73: ...odels 39Y9875 Retention module fan sink all models 39Y8692 System service label all models 39Y8699 Keyboards Keyboard CRU Number Arabic 253 39M6990 Arabic French 462 39M6991 Belgian French 120 39M6992...

Page 74: ...ates and Canada are listed by Underwriter s Laboratories UL and certified by the Canadian Standards Association CSA For units intended to be operated at 115 volts Use a UL listed and CSA certified cor...

Page 75: ...Senegal Serbia Slovakia Slovenia Republic of Somalia Spain Suriname Sweden Syrian Arab Republic Tajikistan Tahiti Togo Tunisia Turkey Turkmenistan Ukraine Upper Volta Uzbekistan Vanuatu Vietnam Wallis...

Page 76: ...c Ecuador El Salvador Guam Guatemala Haiti Honduras Jamaica Mexico Micronesia Federal States of Netherlands Antilles Nicaragua Panama Peru Philippines Saudi Arabia Thailand Taiwan United States of Ame...

Page 77: ...parts in a safe place v If you must start the server while the cover is removed make sure that no one is near the server and that no other objects have been left inside the server v Do not attempt to...

Page 78: ...educe the possibility of damage from electrostatic discharge observe the following precautions v Limit your movement Movement can cause static electricity to build up around you v The use of a groundi...

Page 79: ...s Thumbscrews 1 Read the safety information that begins on page vii and Installation guidelines on page 59 2 Turn off the server and all attached devices then disconnect the power cords and all extern...

Page 80: ...internal cables are correctly routed 2 Place the front edge of the cover into position on the front edge of the server and lower the cover onto the chassis 3 Install the two thumbscrews at the rear o...

Page 81: ...er cords and all external cables 3 Remove the cover see Removing the cover on page 61 4 From inside the chassis locate the bezel release tab at the bottom of the bezel 5 Press down on the bezel releas...

Page 82: ...ssis above the CD or DVD drive 2 Align the two lower tabs of the bezel with the corresponding openings in the chassis and gently press on the bezel until it clicks into place 3 Reconnect the external...

Page 83: ...pward 6 From inside the server press down on the rear adapter retention bracket The retention bracket springs open 7 Carefully grasp the adapter by its top edge or upper corners and pull the adapter f...

Page 84: ...top edge or upper corners and align it with the expansion slot guides then press the adapter firmly into the expansion slot Move the adapter directly from the static protective package to the expansi...

Page 85: ...Remove the cover see Removing the cover on page 61 4 Disconnect any cables that impede access to the DIMMs Attention To avoid breaking the DIMM retaining clips or damaging the DIMM connectors open an...

Page 86: ...Turn the DIMM so that the contacts align correctly with the connector Attention To avoid breaking the DIMM retaining clips or damaging the DIMM connectors open and close the clips gently 4 Insert the...

Page 87: ...7 6 Remove the battery a Use one finger to press the top of the battery clip away from the battery b Lift and remove the battery from the socket 7 Dispose of the battery as required by local ordinance...

Page 88: ...t come with the replacement battery 2 Insert the new battery a Tilt the battery so that you can insert it into the socket on the side opposite the battery clip b Press the battery down into the socket...

Page 89: ...lustration shows the location of the internal drive bays Bay 1 Bay 2 Bay 3 Bay 4 Bay 5 Notes 1 A second IDE device that is intended to be cabled to the CD or DVD drive in bay 1 can be installed only i...

Page 90: ...moving the bezel on page 63 5 Disconnect the cables from the drive that is to be removed 6 Press the blue latch to release the drive then grasp the drive and pull it out of the front of the server 7 I...

Page 91: ...other equipment that are specified in the documentation that comes with the new drive v You check the instructions that come with the new drive to determine whether you must set any switches or jumper...

Page 92: ...tare into the beam do not view directly with optical instruments and avoid direct exposure to the beam Class 1 Laser Product Laser Klasse 1 Laser Klass 1 Luokan 1 Laserlaite Appareil A Laser de Classe...

Page 93: ...nal cables and power cords to the server then connect the power cords to electrical outlets 11 Turn on the attached devices then turn on the server Removing an optional tape drive To remove a tape dri...

Page 94: ...CSI ID for that device 2 Touch the static protective package that contains the tape drive to any unpainted metal surface on the server then remove the tape drive from the package and place it on a sta...

Page 95: ...wo drives are installed 5 Remove the thumbscrew that secures the hard disk drive cage to the chassis 6 Grasp the hard disk drive cage and rotate it up until it locks into place on the chassis Note You...

Page 96: ...assis with the blue thumbscrew that you removed earlier 8 Connect one end of the signal cable into the back of the drive and make sure that the other end of the cable is connected into the connector o...

Page 97: ...zel on page 63 5 Remove the air baffle a Grasp the handle of the air baffle b Rotate the air baffle upward and lift it out of the server 6 Disconnect the fan cable from the system board and make a not...

Page 98: ...om outside the chassis 3 Connect the fan cable to the system board see System board internal connectors on page 8 for the location of the system fan connector 4 Install the microprocessor air baffle 5...

Page 99: ...the server 6 Remove the drive cage a Remove the thumbscrew from the drive cage b Rotate the drive cage upward until it is in the open position c Lift the drive cage out of the server 7 Note the routi...

Page 100: ...panel 4 Install the drive cage a Slide the drive cage into the drive cage bracket on the chassis b Rotate the drive cage downward into the server c Install the thumbscrew that you removed earlier 5 In...

Page 101: ...r supply observe the following precautions Statement 8 CAUTION Never remove the cover on a power supply or any part that has the following label attached Hazardous voltage current and energy levels ar...

Page 102: ...oving a CD or DVD drive on page 72 for more information It is not necessary to remove these drives v Lift the microprocessor air baffle out of the server v Remove the microprocessor heat sink see Remo...

Page 103: ...e 73 for more information v Install the microprocessor heat sink see Installing the microprocessor and heat sink on page 88 v Install any DIMMs that you removed from DIMM connectors 3 and 4 see Instal...

Page 104: ...uickly or allowing it to spring upward can damage the heat sink and surrounding components 7 Release the heat sink retention lever by pressing down on the end moving it to the slide and slowly releasi...

Page 105: ...he bladder b Using the tool carefully lift the microprocessor straight up and out of the socket and place it on a static protective surface c Squeeze the bladder of the tool to release the microproces...

Page 106: ...sition Attention Use the vacuum tool that comes with the replacement part to install the microprocessor Dropping the microprocessor during installation can damage the contacts Also contaminants on the...

Page 107: ...on cup 3 Close the microprocessor retention latch and lock it securely in place Microprocessor retention latch 4 Install the heat sink a Make sure that the heat sink retention lever is in the fully op...

Page 108: ...Do not place any strain on the cables that are connected to the drives in the drive cage if necessary disconnect these cables from the drives before you remove the drive cage 4 Remove the drive cage...

Page 109: ...to the chassis and slide it toward the rear of the server until it fully engages the tabs in the chassis Note The tabs are fully engaged when the screw holes in the system board are aligned with the c...

Page 110: ...over see Installing the cover on page 62 8 Reconnect the external cables and power cords to the server then connect the power cords to electrical outlets 9 Turn on the attached devices then turn on th...

Page 111: ...d installation tools that are specifically designed for your IBM server Use this CD during the initial installation of your server to configure basic hardware features and to simplify your operating s...

Page 112: ...ate and time v Set passwords and security settings To start the Configuration Setup Utility program complete the following steps 1 Turn on the server 2 When the message Press F1 for Configuration Setu...

Page 113: ...gs and press Enter Configuring the Broadcom NetXtreme Gigabit Ethernet controller The Ethernet controller is integrated on the system board It provides an interface for connecting to a 10 Mbps 100 Mbp...

Page 114: ...96 IBM System x3105 Type 4347 Problem Determination and Service Guide...

Page 115: ...s with your system also describes the diagnostic tests that you can perform Most systems operating systems and programs come with documentation that contain troubleshooting procedures and explanations...

Page 116: ...the U S and Canada call 1 800 IBM SERV 1 800 426 7378 Hardware service and support Important When you call for service you will be asked to provide the four digit machine type of your system which is...

Page 117: ...CLUDING BUT NOT LIMITED TO THE IMPLIED WARRANTIES OF NON INFRINGEMENT MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE Some states do not allow disclaimer of express or implied warranties in certai...

Page 118: ...ed Hat Inc in the United States and other countries Other company product or service names may be trademarks or service marks of others Important notes Processor speeds indicate the internal clock spe...

Page 119: ...found on IBM s Internet site at http www ibm com ibm environment products prp shtml Esta unidad debe reciclarse o desecharse de acuerdo con lo establecido en la normativa nacional o local aplicable IB...

Page 120: ...ropean WEEE Directive electrical and electronic equipment EEE is to be collected separately and to be reused recycled or recovered at end of life Users of EEE with the WEEE marking per Annex IV of the...

Page 121: ...tteries For the European Union For California Perchlorate material special handling may apply See http www dtsc ca gov hazardouswaste perchlorate The foregoing notice is provided in accordance with Ca...

Page 122: ...any interference received including interference that may cause undesired operation Responsible party International Business Machines Corporation New Orchard Road Armonk NY 10504 Telephone 1 919 543...

Page 123: ...Japanese Voluntary Control Council for Interference VCCI statement Appendix B Notices 105...

Page 124: ...106 IBM System x3105 Type 4347 Problem Determination and Service Guide...

Page 125: ...trol panel installing 82 removing 81 controls and indicators 4 cooling 3 cover installing 62 removing 61 customer replaceable units CRUs 54 D danger statements 2 diagnostic error codes 42 on board pro...

Page 126: ...DIMM 68 diskette drive 73 drive bay 1 73 drive bay 2 73 drive bay 3 73 drive bay 4 or 5 78 fan sink 88 fan system 80 installing continued internal drives 71 memory module 68 microprocessor 88 power s...

Page 127: ...l panel 81 cover 61 removing continued DIMM 67 diskette drive 72 drive bay 1 72 drive bay 2 72 drive bay 3 72 drive bay 4 77 drive bay 5 77 fan sink 86 fan system 79 internal drives 71 memory module 6...

Page 128: ...3 United States FCC Class B notice 103 update failure BIOS 46 updating firmware 93 USB problems 39 using Boot Menu program 94 utility Configuration Setup 94 V video controller 3 video problems 33 W we...

Page 129: ......

Page 130: ...Part Number 43W7037 Printed in USA 1P P N 43W7037...

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