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5. Reinstall the appliance cover and connect the cables.

Note: Wait approximately 20 seconds after you plug the power cord of your

appliance into an electrical outlet for the Power Control button to become
active.

6. Turn the appliance on.

7. Start the Configuration/Setup Utility program and set configuration parameters.

v

Set the system date and time.

v

Set the power-on password.

v

Reconfigure your appliance.

Figure 4. Battery replacement

Chapter 7. Troubleshooting

61

Summary of Contents for TotalStorage 201

Page 1: ...IBM TotalStorage Network Attached Storage 200 Models 201 and 226 User s Reference Release 2 GA27 4263 01...

Page 2: ...omments A form for reader s comments is provided at the back of this publication If the form has been removed you may address your comments to International Business Machines Corporation Design Inform...

Page 3: ...10 Universal Manageability Services 15 System requirements 15 Starting UM Services 16 Windows 2000 for Network Attached Storage 17 Telnet Server support 18 SNMP support 18 Chapter 3 Getting started 19...

Page 4: ...ng LEDs 48 Engine troubleshooting charts 52 Power problems 57 Recovering BIOS 58 Replacing the battery 59 Adapter troubleshooting and diagnostics 62 Integrated Ethernet adapter 62 Gigabit Ethernet SX...

Page 5: ...eep codes 89 POST error messages 92 Event error logs 97 POST diagnostic programs 97 Text messages 98 Starting the diagnostic programs 98 Viewing the test log 100 Diagnostic error message tables 100 IB...

Page 6: ...vi NAS 200 User s Reference...

Page 7: ...Figures 1 Diagnostics panel LEDs 50 2 Boot block jumper location 59 3 Battery removal 60 4 Battery replacement 61 Copyright IBM Corp 2001 vii...

Page 8: ...viii NAS 200 User s Reference...

Page 9: ...oubleshooting chart 63 8 10 100 PCI Ethernet adapter troubleshooting chart 64 9 Gigabit Ethernet SX adapter troubleshooting chart 66 10 Intel PRO 1000 XT Server adapter troubleshooting chart 67 11 Ala...

Page 10: ...x NAS 200 User s Reference...

Page 11: ...ion These notices indicate possible damage to programs devices or data An attention notice is placed just before the instruction or situation in which damage could occur Caution These notices indicate...

Page 12: ...is document provides any changes that were not available at the time this book was produced Related publications The following publications contain additional information about the NAS 200 v IBM 5194...

Page 13: ...AS models have preloaded preconfigured pretuned and pretested operating systems supporting system management and RAID management software You can order the models as a workgroup or department applianc...

Page 14: ...ernet adapter Columbia Data Products Persistent Storage Manager PSM Provides 250 persistent images of customer data and enables full online backup of system with Microsoft s backup applications Tivoli...

Page 15: ...al setup and configuration on page 20 Step 2 Define storage Chapter 4 Storage configuration on page 23 The NAS 200 comes with preconfigured storage spanning the internal hard disk drives v A RAID leve...

Page 16: ...4 NAS 200 User s Reference...

Page 17: ...al Manageability Services page 7 and page 15 v Windows 2000 for Network Attached Storage page 7 and page 17 This chapter describes these tools in general and then in detail In addition to these primar...

Page 18: ...s LUNs Add additional RAID or storage enclosure after initial purchase v Diagnose system problems Check 10 100 or Gb Ethernet using PROSet II Check RAID subsystem using ServeRAID Manager Check Alacrit...

Page 19: ...vides point to point remote management of client systems through a Web browser window You can use UM Services to v Learn detailed inventory information about your computers including operating system...

Page 20: ...he desktop through Terminal Services To connect to Terminal Services from your workstation do the following 1 Click Start Programs Terminal Services Terminal Services Client 2 In the Server field sele...

Page 21: ...network configuration on your NAS 200 as well as other IBM appliances The IAACU agent preinstalled on your NAS 200 works with the IAACU Console a Java based application that is installed on a remote...

Page 22: ...broadcasting this data periodically stop the iaaconfig service IAACU Console The IAACU Console is a Java application that you install on one remote workstation in your network for use as a systems ma...

Page 23: ...program v Family Use the Family menu to add or delete Families or to move Families up or down in the tree view v Appliance Use the Appliance menu to remove a previously discovered appliance from a Fam...

Page 24: ...indows Control Panel If the appliance network settings have been configured by a method other than using the IAACU the appliance will be discovered by the IAACU and it will be added to an appropriate...

Page 25: ...etwork settings of discovered appliances If the manually configured IP and Subnet addresses fit an existing Family the IAACU will place that appliance into that Family but will not change any other se...

Page 26: ...e will be used as a host name for the appliance Use Prefix Name A user specified prefix along with an incremental number for each appliance will be used for the host name of each appliance that is a m...

Page 27: ...of IBM systems UM Services is a lightweight client that resides on each managed computer system With UM Services you can use a Web browser and UM Services Web console support to inventory monitor and...

Page 28: ...e is predefined as IBM5194 xxxxxxx where xxxxxxx is the serial number located in the lower right corner of the bezel on the front of the appliance If you have changed the computer name from the predef...

Page 29: ...c ww software applications ums library html To use the IAACU Console to start UM Services on an appliance 1 Click on the appliance in the IAACU Console Tree View Pane When you select the appliance fro...

Page 30: ...200 with administrative authority Once you have logged in you will be presented with a command line interface similar to that of a DOS command prompt in Windows in fact it will start at the C prompt...

Page 31: ...appliances and define IP addresses The tool will also allow you to set static addresses If you are using this method proceed with Installing the IBM Advanced Appliance Configuration Utility v Using a...

Page 32: ...In the left pane Microsoft Windows 2000 for Network Attached Storage will be automatically selected on the Appliance tab In the right pane Windows 2000 for Network Attached Storage will start 3 Again...

Page 33: ...ord of password In the Network Setup task group you are required to change the administrator password Optionally you can configure the properties of each network interface that resides on the applianc...

Page 34: ...g Windows 2000 for NAS open the Maintenance task group select Language pick one of the four languages noted above and then restart the machine Using the desktop select Start Settings Control Panel Reg...

Page 35: ...16 MB 128 MB Logical drives maximum 8 8 SCSI channels 1 4 SCSI transfer speed maximum 160 MB sec 160 MB sec Supported RAID levels 0 1 5 Enhanced 1 1E and Enhanced 5 E5 00 10 1E0 50 0 1 5 Enhanced 1 1E...

Page 36: ...ance drives it is strongly recommended that you do not repartition them Doing so could wipe out important data and seriously impair the functioning of your system Repartitioning is advised ONLY for th...

Page 37: ...IBM NAS Admin and select Disk Management Local in the Storage folder 2 You will see a Write Signature and Upgrade Disk Wizard pop up on the screen Click Cancel 3 Right click on the area in the bottom...

Page 38: ...26 NAS 200 User s Reference...

Page 39: ...nd groups follow the steps in Defining local Windows users and groups If you are giving access to the NAS 200 storage to users and groups in an existing Windows domain follow the steps in Giving stora...

Page 40: ...ups Otherwise continue with Creating shares on page 32 Defining UNIX users and groups This section describes how to set up UNIX users and groups who will access the NAS 200 storage via the Network Fil...

Page 41: ...st field staff is the group name the third column 1 is the GID staff 1 pemodem ipsec netinst protcs You add a group by entering the group name and GID number in the Group name and Group number GID fie...

Page 42: ...ed from the list 3 Click Show Windows Users to display all of the Windows user names in the Windows domain you selected 4 Click Show UNIX Users to display all of the UNIX user names in the NIS domain...

Page 43: ...ame for each UNIX group to be mapped Otherwise you should configure advanced maps To configure simple maps check the Simple maps checkbox and continue with Step 8 To configure advanced maps uncheck th...

Page 44: ...p names in the NIS domain you selected 6 Enter a Windows group name or select one from the list of Windows group names 7 Enter a UNIX group name to be mapped to the Windows group name you specified or...

Page 45: ...then click NFS Sharing and specify access permissions as desired Note that by default every user has full access to all files and directories under the shared folder 9 Click OK The new share should ap...

Page 46: ...34 NAS 200 User s Reference...

Page 47: ...nistrator Because NAS Backup Assistant only creates and launches scripts and is not a comprehensive backup application it does not support interactive error messages To check status of jobs you must e...

Page 48: ...e file that you just imported This will build a set list 6 Select the files and directories you want to restore by placing a check in the corresponding check box 7 In the bottom left corner of the win...

Page 49: ...e original drive at the time you created the persistent image Persistent images are retained following shutdown and reboot There are six PSM tasks in the Disks Persistent Storage Manager group v Globa...

Page 50: ...top level of the volume the name of the persistent image directory is configured in the Global Settings panel Read only or read write A persistent image is read only by default so no modifications can...

Page 51: ...e the volume contained in the image back to the state it was in at the time the selected persistent image was taken This is useful if you need to recover an entire volume as opposed to just a few file...

Page 52: ...on the Create Recovery Disk page to create the diskette The diskette drive LED will turn off when the creation is complete The diskette creation should take no more than two minutes 4 One of the files...

Page 53: ...etMask 255 255 255 0 REM set IPAddress 192 168 1 200 If you have multiple 10 100 Ethernet adapters If your NAS 200 has more than one 10 100 Ethernet adapter then you must configure the recovery disket...

Page 54: ...te and restart the NAS 200 If the restore was successful the NAS 200 will come back up in the state it was in at the time you created the backup image used for the recovery operation Note The persiste...

Page 55: ...stent image for a drive before scheduling any persistent images for that drive to build the cache file You may then delete the persistent image that you just created if you do not need to keep it Afte...

Page 56: ...he system volume the restore operation will not take place 6 Volume restore of a data volume may require a reboot of the node You will be notified by the Restore Persistent Images panel whether a rebo...

Page 57: ...ident and non resident adapters for each slot and type supported under Network Components Drivers are preset for all supported adapter configurations but will be loaded only for resident adapters 7 Id...

Page 58: ...mprising the FEC team or group create a single high speed fault tolerant link between the engine and the Ethernet switch sharing one IP address With FEC fault tolerance and load balancing is provided...

Page 59: ...in Appendix C Engine POST messages on page 87 v Diagnostic programs and error messages The diagnostic programs are stored in upgradable read only memory ROM on the system board These programs are the...

Page 60: ...ormation Power supply LEDs The AC and DC power LEDs on the power supply provide status information about the power supply Table 3 on page 49 describes the AC and DC power LEDs Note The minimum configu...

Page 61: ...D comes on press Ctrl Alt Delete Watch the screen for any POST errors Check the System Event Error Log for any listed problems If the system powers up with no errors a Power switch assembly b System b...

Page 62: ...00 to shut down Figure 1 shows the LEDs on the diagnostics panel on the system board You need to remove the top cover to view the LEDs See Light path diagnostics for information on identifying problem...

Page 63: ...to as PCI bus 2 VRM VRM Error on voltage regulator module or on integrated voltage regulator DASD A hot swap disk drive backplane or other part of SCSI channel A has failed SP Integrated System Manage...

Page 64: ...All cables and jumpers are installed correctly 3 The correct device driver is installed for the CD ROM drive If the problem remains call for service Diskette drive Diskette drive in use light stays on...

Page 65: ...Verify that the mouse or pointing device cable is securely connected and the device drivers are installed correctly 2 Try using another mouse or pointing device If the problem remains call for service...

Page 66: ...e are correct and the screen remains blank call for service Wavy unreadable rolling distorted screen or screen jitter If the monitor self tests show the monitor is OK consider the location of the moni...

Page 67: ...erminated correctly 3 Any external SCSI option is turned on You must turn on an external SCSI option before turning on the appliance If the problem remains call for service Power problems The applianc...

Page 68: ...caused by the software verify that 1 Four appliance has the minimum memory requirements needed to use the software For memory requirements refer to the information that comes with the software Note If...

Page 69: ...wer supply X current share fault level critical excessive current demand on power supply X 1 See Power problems Power supply X DC good fault level critical power good signal not detected for power sup...

Page 70: ...OS flash diskette Note Note You can obtain a BIOS flash diskette from one of the following sources v Download a BIOS flash diskette from the Web site at http www ibm com storage support nas v Contact...

Page 71: ...the U S call 1 800 IBM 4333 for information about battery disposal If you replace the original lithium battery with a heavy metal battery or a battery with heavy metal components be aware of the follo...

Page 72: ...installation guide that came with this appliance and any special handling and installation instructions supplied with the replacement battery 2 Turn off the appliance and peripheral devices and disco...

Page 73: ...pliance into an electrical outlet for the Power Control button to become active 6 Turn the appliance on 7 Start the Configuration Setup Utility program and set configuration parameters v Set the syste...

Page 74: ...or if you are not using a hub with X ports use a crossover cable Note To determine whether a hub has an X port check the port label If the label contains an X the hub has an X port v Determine if the...

Page 75: ...ce drivers v The network might be idle Try sending data from this workstation v Run diagnostics on the LEDs v The function of this LED can be changed by device driver load parameters If necessary remo...

Page 76: ...tween them is good ACT LNK Off Check the following v Adapter not sending or receiving data v Adapter or switch not receiving power v Cable connection between adapter and switch is faulty v Drivers not...

Page 77: ...securely attached at both ends Testing the Ethernet adapters with Intel PROSet II Each NAS 200 engine comes with Intel PROSet II You can use PROSet to view the following v Adapter parameters such as M...

Page 78: ...ntifies the adapter by blinking Use the Identify Adapter push button in INTEL PROSet II to control blinking 2 Ensure that the cable is installed correctly The network cable must be securely attached a...

Page 79: ...the adapter v Make sure the adapter is seated firmly in the slot v Download the latest drivers from the Intel support web site http www intel com network v Try a different PCI busmaster slot See your...

Page 80: ...r and latest driver is loaded v Both the adapter and its link partner must be set to either auto negotiate or manually set to the same speed and duplex settings The adapter link indicator light may be...

Page 81: ...o a valid link partner Green flashing Data activity Off No link v If the LINK light is not on check all connections at the adapter and link partner Make sure the link partner matches the link partner...

Page 82: ...functioning properly you can run diagnostics on the Quad Port 10 100 Ethernet adapter using the following procedure 1 Run the SLICuser application from the Start Menu located under the Program Files f...

Page 83: ...XX YY The sample BIOS screen below shows configuration status and error information __________________________________ IBM ServeRAID BIOS Copyright IBM Corp 1994 2001 All rights reserved BIOS Ver 4 70...

Page 84: ...D status cables Reconnect all cables that you disconnected at the beginning of this procedure e Replace SCSI cable f Replace SCSI backplane FFFF or other code not listed 1 Isolate between SCSI Subsyst...

Page 85: ...s and so on The Z refers to the specific channel or channels that cause the error 1 Follow indications in the POST error procedures see POST ISPR error procedures on page 71 Follow those instructions...

Page 86: ...into the CD ROM drive and restart the NAS 200 engine If the engine does not boot from the CD ROM use POST BIOS setup to configure the CD ROM drive as a boot device 2 After the engine boots the main o...

Page 87: ...v Hardware Status and Information v Configuration Settings v Update System Management firmware 3 Use the up and down arrow keys to select Hardware Status and Information and press Enter The Hardware...

Page 88: ...this information press Esc to return to the main option menu Remove the CD then restart the engine Testing SCSI Adapters The SCSI adapters are used for tape backup operations They may be configured du...

Page 89: ...uirements for using the PSM recovery method or if the PSM recovery fails then you must use the Recovery CD Set as described in this chapter Using the Recovery Enablement Diskette and Recovery CD Set T...

Page 90: ...lly click Yes save and exit Setup You may now detach the keyboard and display from the appliance and allow the recovery process to complete automatically Important v After the appliance restarts a ser...

Page 91: ...e A when prompted To create the IBM NAS AutoRAID diskette run IBM_NAS_AutoRAID exe and insert an HD 1 44 floppy diskette into drive A when prompted Note that the NAS 200 supports three four five or si...

Page 92: ...emporary directory on the drive and then issue the following command from the Services for UNIX directory on the Supplementary CD sfu22 path where path is the drive letter and path of the temporary di...

Page 93: ...Tokyo 106 Japan The following paragraph does not apply to the United Kingdom or any other country where such provisions are inconsistent with local law INTERNATIONAL BUSINESS MACHINES CORPORATION PRO...

Page 94: ...the United States other countries or both Tivoli and NetView are trademarks of Tivoli Systems Inc in the United States other countries or both Intel MMX LANDesk Pentium Pentium II Xeon and Pentium II...

Page 95: ...nsive support coverage During the IBM hardware product warranty period you may call the IBM Support Center 1 800 426 7378 in the U S for hardware product assistance covered under the terms of the IBM...

Page 96: ...Your Model 200 comes with documentation that contains troubleshooting procedures and explanations of error messages The documentation that comes with your appliance also contains information about the...

Page 97: ...rvice provides assistance for v Setting up your appliance v Limited configuration assistance Please have the following information ready when you call v Machine Type and Model v Serial numbers of your...

Page 98: ...86 NAS 200 User s Reference...

Page 99: ...might cause several error messages When this occurs work to correct the cause of the first error message After you correct the cause of the first error message the other error messages usually will no...

Page 100: ...One long and one short beep POST encountered an error on a video adapter If you are using the integrated video controller call for service If you are using an optional video adapter replace the faili...

Page 101: ...rd 2 1 1 Secondary DMA register failed System board 2 1 2 Primary DMA register failed System board 2 1 3 Primary interrupt mask register failed System board 2 1 4 Secondary interrupt mask register fai...

Page 102: ...e 1 DIMM 2 Battery 3 3 2 Critical SMBUS error occurred 1 Disconnect the server power cord from outlet wait 30 seconds and retry 2 System board 3 DIMMs 4 DASD backplane 5 Power supply 6 Power supply ba...

Page 103: ...sfully completing POST The Power On Status is disabled 1 Run Configuration Setup set the Start Options Power On Status to enable 2 Check speaker connections 3 System board No AC power Power supply AC...

Page 104: ...sor error System board 111 Channel check error 1 Failing ISA Adapter 2 DIMM 3 System board 114 Adapter read only memory error 1 Failing Adapter 2 Run Diagnostics 129 Internal cache error 1 Processor 2...

Page 105: ...Setup 2 System board 189 An attempt was made to access the appliance with invalid passwords Run Configuration Setup enter the administrator password 201 Memory test error If the appliance does not ha...

Page 106: ...n Setup 3 System board 11XX System board serial port 1 or 2 error 1 Disconnect external cable on serial port 2 Run Configuration Setup 3 System board 0001200 Machine check architecture error 1 Process...

Page 107: ...3 System board 4 Processor PCI board 1762 Hard disk drive configuration error 1 Run Configuration Setup 2 Hard disk cables 3 Hard disk adapter 4 Hard disk drive 5 SCSI backplane 6 System board 178X Ha...

Page 108: ...tup 2 Failing adapter 3 System board 00180300 No more memory above 1 MB for PCI adapter 1 Run Configuration Setup 2 Failing adapter 3 System board 00180400 No more memory below 1 MB for PCI adapter 1...

Page 109: ...ent Processor In event of a POST error check the System Event Error Log as it may indicate the most recent errors commonly associated with typical hardware failures It may not detect all hardware fail...

Page 110: ...sage format is as follows Function Name Result test specific string where Function Name is the name of the function being tested when the error occurred This corresponds to the function code fff given...

Page 111: ...s to obtain Help information Also press F1 from within a help screen to obtain online documentation from which you can select different categories To exit Help and return to where you left off press E...

Page 112: ...iagnostic error message tables Table 18 describes the error messages that might appear when you run the diagnostic programs Important If diagnostic error messages appear that are not listed in Table 1...

Page 113: ...X 099 No adapters were found If the adapter is installed recheck the connection 035 XXX S99 Failed RAID test on PCI slot S Note Check the System Error Log before replacing a part 1 Adapter 2 SCSI back...

Page 114: ...en operator information panel and system board J39 2 Operator information panel 3 System board 166 201 003 System Management failed I2C Bus Error s ISMP indicates I2C errors on bus 3 Potential FRUs po...

Page 115: ...er switch assembly 180 XXX 005 Failed SCSI backplane LED test 1 SCSI backplane 2 SCSI backplane cable 3 System board 180 XXX 006 Memory Board LED test Suspected part 1 Memory 2 Processor PCI board 3 S...

Page 116: ...rive number refers to the RAID logical array Hard disk drive 5 217 XXX 005 Failed BIOS Fixed Disk test Note If RAID is configured the hard disk drive number refers to the RAID logical array Hard disk...

Page 117: ...405 XXX 00N Failed Ethernet test on adapter in PCI slot N 1 Adapter in PCI slot N 2 System board 415 XXX 000 Failed modem test Suspected part 1 Cable 2 Modem Note Ensure that the modem is present and...

Page 118: ...106 NAS 200 User s Reference...

Page 119: ...EEE 802 3 Ethernet standard that supports a transmission rate of 10 Mbps using a 50 ohm coaxial cable with Type N connectors over a distance of up to 500 m 1640 ft without using repeaters 10BASE5 is s...

Page 120: ...d computer memory segments The alternate adapter is usually designated as adapter 1 in configuration parameters Contrast with primary adapter alternate memory mapping The mapping between adapter share...

Page 121: ...in a train of signals each of which can assume one of eight different states A Contrast with bits per second 2 In asynchronous transmission the unit of modulation rate corresponding to one unit inter...

Page 122: ...rypted over the access line CHAP see Challenge Handshake Authorization Protocol CIFS see Windows networking client A computer system or process that requests access to the data services or resources o...

Page 123: ...device DASD data store An abstraction for a repository where data is kept independent of underlying implementation Data stores can be block based a LUN or set of LUNs file based a local or remote fil...

Page 124: ...by a current of electricity Electronic Industries Association EIA An organization of electronics manufacturers that advances the technological growth of the industry represents the views of its member...

Page 125: ...andle activation and deactivation See configuration services Extended Industry Standard Architecture EISA The PC bus standard that extends the AT bus ISA bus to 32 bits and provides busmastering It wa...

Page 126: ...erased in fixed blocks rather than single bytes floating virtual connection FVC The ability to resume a virtual connection on a port other than the port connection on which the original virtual conne...

Page 127: ...rtext documents I IBM Disk Operating System DOS A disk operating system based on MS DOS that operates with all IBM compatible personal computers IETF see Internet Engineering Task Force iLUN iSCSI cli...

Page 128: ...sseminates configuration data LAN multicast Sending of a transmission frame that is intended to be accepted by a group of selected data stations on the same local area network LAN Segment Number The i...

Page 129: ...ee Low smoke zero halogen M macro An instruction that causes the execution of a predefined sequence of instructions in the same source language main storage Program addressable storage from which inst...

Page 130: ...ased backup for network attached storage network file system NFS A protocol developed by Sun Microsystems Incorporated that allows any host in a network to mount another host s file directories After...

Page 131: ...gh speed data path between the CPU and up to 10 peripherals video disk network and so on The PCI bus coexists in the PC with the ISA or EISA bus ISA and EISA boards still plug into an ISA or EISA slot...

Page 132: ...al sheath to eliminate external interference Simple Mail Transfer Protocol SMTP In the Internet suite of protocols an application protocol for transferring mail among users in the Internet environment...

Page 133: ...efore forwarding so customers can use the switch to isolate erroneous frames generated on one segment so they do not traverse the switch onto another segment STP see shielded twisted pair SVN see swit...

Page 134: ...pair UTP A cable medium with one or more pairs of twisted insulated copper conductors bound in a single plastic sheath USB see universal serial bus V VLAN see virtual local area network VLU Volume log...

Page 135: ...a routed network environment WINS see Windows Internet Naming Service Windows networking Networking file system protocol for the Windows operating system X Xmodem A public domain asynchronous data lin...

Page 136: ...124 NAS 200 User s Reference...

Page 137: ...nel 50 discovery of appliances 11 E engine troubleshooting charts 52 error log 97 error messages 92 Ethernet adapter teaming 44 event log 97 F families and groups 12 G getting started 19 H help online...

Page 138: ...tup using a keyboard monitor and mouse 5 skills needed to install configure and administer this product xi SNMP support 18 software preloaded Columbia Data Products Persistent Storage Manager PSM 1 IB...

Page 139: ......

Page 140: ...Printed in the United States of America on recycled paper containing 10 recovered post consumer fiber GA27 4263 01...

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