IBM Thinkpad X30 Series Service And Troubleshooting Manual Download Page 23

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Chapter 2. Solving computer problems

Diagnosing problems .

. 12

Troubleshooting .

. 13

Error messages .

. 13

Errors without messages .

. 17

A password problem .

. 18

A power switch problem .

. 19

Keyboard problems

. 19

TrackPoint problems .

. 20

Standby and hibernation problems

. 21

Computer screen problems .

. 25

Battery problems

. 26

Hard disk drive problems .

. 27

A startup problem .

. 27

Summary of Contents for Thinkpad X30 Series

Page 1: ...ThinkPad X30 Series Service and Troubleshooting Guide...

Page 2: ......

Page 3: ...ThinkPad X30 Series Service and Troubleshooting Guide...

Page 4: ...posed of in landfills v To reduce the risk of fire use only No 26 AWG or thicker telephone cable v The fluorescent lamp in the LCD contains mercury Do not put it in trash that is disposed of in landfi...

Page 5: ...reless use You are requested to install and use your ThinkPad computer in strict accordance with the local RF regulations Before you use the ThinkPad X30 Series computer please find and read Regulator...

Page 6: ...iv ThinkPad X30 Series Service and Troubleshooting Guide...

Page 7: ...hidden section or partition of the hard disk Although hidden the backups in the partition consume hard disk space Therefore when checking the capacity of your hard disk according to Windows you might...

Page 8: ...vi ThinkPad X30 Series Service and Troubleshooting Guide...

Page 9: ...ea If Windows does not start correctly press the Access IBM button during the startup sequence of your computer and start the Access IBM Predesktop Area Use this area to run diagnostics restore your b...

Page 10: ...r help system contain brief video clips that show you how to perform certain tasks such as replacing your battery inserting a PC Card or upgrading your memory Use the controls shown to play pause and...

Page 11: ...ing pre installed software 33 Upgrading the hard disk drive 34 Replacing the battery 36 Chapter 3 Getting help and service from IBM 39 Getting help and service 40 Getting help on the Web 40 Calling IB...

Page 12: ...x ThinkPad X30 Series Service and Troubleshooting Guide...

Page 13: ...Chapter 1 Overview of your new ThinkPad computer Your ThinkPad at a glance 2 Features 3 Specifications 5 Caring for your ThinkPad computer 6 Copyright IBM Corp 2002 1...

Page 14: ...Your ThinkPad at a glance Front view Rear view Your ThinkPad at a glance 2 ThinkPad X30 Series Service and Troubleshooting Guide...

Page 15: ...button v Volume control buttons v ThinkLight Diskette drive available on selected models To get the best performance from your diskette drives use high quality diskettes such as IBM diskettes that me...

Page 16: ...94 connector v Infrared port v RJ11 telephone connector v RJ45 Ethernet connector v Docking connector v Integrated wireless LAN IEEE 802 11a b feature on some models v Integrated wireless LAN IEEE 802...

Page 17: ...s above 2438 m 8000 ft Maximum operating temperature 31 3 C 88 F Note When you charge the battery pack its temperature must be at least 10 C 50 F v Relative humidity Operating with no diskette in the...

Page 18: ...on from plastic bags v Keep your computer away from magnets activated cellular phones electrical appliances or speakers within 13 cm 5 in v Avoid subjecting your computer to extreme temperatures below...

Page 19: ...ic switched telephone network PSTN Do not connect the modem to a PBX private branch exchange or any other digital telephone extension line because this could damage your modem Analog phone lines are o...

Page 20: ...p 5 Wipe the surface to remove the detergent 6 Rinse the sponge with clean running water 7 Wipe the cover with the clean sponge 8 Wipe the surface again with a dry soft lint free cloth 9 Wait for the...

Page 21: ...alcohol and water that does not contain impurities 4 Wring out as much of the liquid as you can 5 Wipe the display again do not let any liquid drip into the computer 6 Be sure to dry the display befor...

Page 22: ...Caring for your ThinkPad computer 10 ThinkPad X30 Series Service and Troubleshooting Guide...

Page 23: ...roblem 19 Keyboard problems 19 TrackPoint problems 20 Standby and hibernation problems 21 Computer screen problems 25 Battery problems 26 Hard disk drive problems 27 A startup problem 27 Other problem...

Page 24: ...u have time to run the entire test do not interrupt the test while it is running The System Test of the Test Scripts runs some tests of critical hardware components but it does not run all of the diag...

Page 25: ...y Press F9 and then Enter to load the default setting Press F10 and then Enter to restart the system 0185 Bad startup sequence settings Enter BIOS Setup and load Setup defaults Checksum of the startup...

Page 26: ...disk is not working Make sure that the hard disk drive is attached firmly Run the IBM BIOS Setup Utility then make sure the hard disk drive is not disabled in the Startup menu 021x Keyboard error Make...

Page 27: ...nor the time is set in the computer Set the date and time using the IBM BIOS Setup Utility 0280 Previous boot incomplete Your computer was previously unable to complete the boot process Turn the compu...

Page 28: ...d or a supervisor password is set Type the password and press Enter to use the computer If the power on password is not accepted a supervisor password might have been set Type the supervisor password...

Page 29: ...essages Problem When I turn on the machine nothing appears on the screen and the machine does not beep while starting up Note If you are not sure whether you heard any beeps turn off the computer then...

Page 30: ...Solution Your screen saver or power management may be enabled Move the TrackPoint or press a key to exit the screen saver or press the power switch to resume from standby or hibernation Problem The DO...

Page 31: ...ot turn off the computer Solution Turn off the computer by pressing and holding the power switch for 4 seconds or more If the computer is still not reset remove the ac adapter and the battery Keyboard...

Page 32: ...Solution If you are using the ThinkPad Dock the ThinkPad Dock II the ThinkPad Mini Dock the ThinkPad Port Replicator or theThinkPad Port Replicator II make sure that the keyboard cable is correctly co...

Page 33: ...d Dock the ThinkPad Dock II the ThinkPad Mini Dock the ThinkPad Port Replicator or theThinkPad Port Replicator II If your mouse is incompatible with the IBM PS 2 mouse disable the TrackPoint using the...

Page 34: ...take action to return from standby mode the computer display remains blank Solution Check whether an external monitor was disconnected while the computer was in standby mode Do not disconnect the exte...

Page 35: ...8 The generic CD ROM or DVD ROM driver for Windows 98 accesses the internal CD ROM or DVD ROM drive every 3 seconds to see whether a CD ROM is inserted in the CD ROM drive or the DVD ROM drive This pr...

Page 36: ...Click the Enable hibernation button 5 Click the Create Now button For Windows NT Note You must format your hard disk with the FAT format system to use hibernation mode in Windows NT If you format you...

Page 37: ...atus indicator is on is green press Fn to resume from the standby mode v If you still have the problem persists do the Solution in the problem below Problem The screen is unreadable or distorted Solut...

Page 38: ...e TFT technology Your computer s display contains multiple thin film transistors TFTs A small number of missing discolored or bright dots on the screen might exist all the time Battery problems Proble...

Page 39: ...the battery If it still cannot be charged have it serviced Hard disk drive problems Problem The hard disk drive makes a rattling noise intermittently Solution The rattling noise might be heard when v...

Page 40: ...edesktop Area opens to the Utilities page you can select from the following icons v Start setup utility opens the IBM BIOS Setup Utility program v Recover to factory contents erases all files on prima...

Page 41: ...t the various pages in Access IBM Predesktop area Exit closes the Access IBM Predesktop Area and resumes the startup sequence that was interrupted Other problems Problem The computer locks or does not...

Page 42: ...rtup press the blue Access IBM button is displayed at the lower left of the screen press the Access IBM button to start the Access IBM Predesktop Area 2 Click Start setup utility icon to start the IBM...

Page 43: ...for your country Usually a disk that meets the local standards is marked with a CD logo on the label If you use a disc that does not meet these standards we cannot guarantee that it will play or that...

Page 44: ...menu appears after you enter the password You can start the utility by pressing Enter instead of entering the supervisor password however you cannot change the parameters that are protected by the su...

Page 45: ...g up and restoring data For more information about the Access IBM Predesktop Area see Interrupting the normal startup sequence To recover the hard disk to its original contents do the following Note T...

Page 46: ...Put the drive on a material such as soft cloth that absorbs the physical shock v Do not apply pressure to the cover of the drive v Do not touch the connector The drive is very sensitive Incorrect han...

Page 47: ...cover to a new hard disk drive 8 Insert the hard disk drive and its cover into the hard disk drive bay then firmly install them 9 Reinstall the screw 10 Reinstall the battery 11 Turn the computer over...

Page 48: ...ff the computer 2 Close the computer display and turn the computer over 3 Slide and hold the battery latch to unlock it 1 then remove the battery 2 Note The first position of the battery latch is for...

Page 49: ...5 Slide the battery latch to lock it 6 Turn the computer over again Connect the ac adapter and the cables to the computer Replacing the battery Chapter 2 Solving computer problems 37...

Page 50: ...Replacing the battery 38 ThinkPad X30 Series Service and Troubleshooting Guide...

Page 51: ...Chapter 3 Getting help and service from IBM Getting help and service 40 Getting help on the Web 40 Calling IBM 41 Getting help around the world 43 Copyright IBM Corp 2002 39...

Page 52: ...ntact the IBM HelpCenter Some fees might apply Getting help on the Web On the World Wide Web the IBM Web site has up to date information about IBM Personal Computer products and support The address fo...

Page 53: ...haracter identification in the format IBM FRU XXXXXXX v Identification of software problem sources v Configuration of BIOS as part of an installation or upgrade v Changes modifications or upgrades to...

Page 54: ...565 3344 in Toronto only call 416 383 3344 Chile Spanish 800 224 488 China Mandarin 800 810 1818 Colombia Spanish 980 912 3021 Denmark Danish 45 20 82 00 Ecuador Spanish 1 800 426911 option 4 Finland...

Page 55: ...ds and procedures vary by country and some services might not be available in all countries International Warranty Service is delivered through the method of service such as depot carry in or on site...

Page 56: ...Getting help and service 44 ThinkPad X30 Series Service and Troubleshooting Guide...

Page 57: ...ion cables is hazardous To avoid shock hazard connect and disconnect cables as shown below when installing moving or opening the covers of this product or attached devices If the 3 pin power cord is p...

Page 58: ...t to water or rain v Do not attempt to disassemble it v Do not short circuit it v Keep it away from children Do not put the battery pack in trash that is disposed of in landfills When disposing of the...

Page 59: ...ations The LCD is made of glass and rough handling or dropping the computer can cause the LCD to break If the LCD breaks and the internal fluid gets into your eyes or on your hands immediately wash th...

Page 60: ...requirements of the Department of Health and Human Services 21 Code of Federal Regulations DHHS 21 CFR Subchapter J for Class I laser products at the date of manufacture In other countries the drive i...

Page 61: ...hese instructions Emits visible and invisible laser radiation when open Avoid direct eye exposure Do not stare into the beam or view it directly with optical instruments Appendix A Important safety in...

Page 62: ...50 ThinkPad X30 Series Service and Troubleshooting Guide...

Page 63: ...ted Bluetooth with 56K Modem With IBM Integrated Bluetooth II Software v Generic Access v Service Discovery v Serial Port v Dialup Networking v Fax v LAN Access Using PPP v Personal Area Network v Gen...

Page 64: ...situations may for example include v Using the integrated wireless cards on board of airplanes or in hospitals v In any other environment where the risk of interference to other devices or services i...

Page 65: ...except Japan and Korea Parts 3 years labor 3 years Battery pack 1 year Machine type 2673 Country or region Warranty period All Parts 3 years labor 3 years Battery pack 1 year Warranty service and sup...

Page 66: ...u might be required to present proof of purchase to obtain warranty service Before you call for service You can solve many problems without outside assistance by following the troubleshooting procedur...

Page 67: ...ranty period for a Machine is a specified fixed period commencing on its Date of Installation The date on your sales receipt is the Date of Installation unless IBM or your reseller informs you otherwi...

Page 68: ...t apply to the Machine Some parts of IBM Machines are designated as Customer Replaceable Units called CRUs e g keyboards memory or hard disk drives IBM ships CRUs to you for replacement by you You mus...

Page 69: ...tled to recover damages from IBM In each such instance regardless of the basis on which you are entitled to claim damages from IBM including fundamental breach negligence misrepresentation or other co...

Page 70: ...achine in the first sentence laws of the State of New York ASIA PACIFIC AUSTRALIA The IBM Warranty for Machines The following paragraph is added to this Section The warranties specified in this Sectio...

Page 71: ...rce ICC The arbitrator or arbitrators designated in conformity with those rules shall have the power to rule on their own competence and on the validity of the Agreement to submit to arbitration The a...

Page 72: ...e subject of the claim JAPAN Governing Law The following sentence is added to this Section Any doubts concerning this Agreement will be initially resolved between us in good faith and in accordance wi...

Page 73: ...rty unless otherwise determined by the arbitral award During the course of arbitration this Agreement will continue to be performed except for the part which the parties are disputing and which is und...

Page 74: ...can Republic Chad Congo Djibouti Democratic Republic of Congo Equatorial Guinea France Gabon Gambia Guinea Guinea Bissau Ivory Coast Lebanon Mali Mauritania Morocco Niger Senegal Togo and Tunisia this...

Page 75: ...The following sentence is added to the end of item 2 IBM s liability under this item is limited to the violation of essential contractual terms in cases of ordinary negligence EGYPT Limitation of Liab...

Page 76: ...wise provided by mandatory law IBM is liable for no more than 1 unchanged 2 as to any other actual damage arising in all situations involving nonperformance by IBM pursuant to or in any way related to...

Page 77: ...he Machine that is the subject of the claim or which otherwise gives rise to the claim The following item is added to this paragraph 3 breach of IBM s obligations implied by Section 12 of the Sale of...

Page 78: ...66 ThinkPad X30 Series Service and Troubleshooting Guide...

Page 79: ...can send license inquiries in writing to IBM Director of Licensing IBM Corporation North Castle Drive Armonk NY 10504 1785 U S A Processing date data This IBM hardware product and IBM software product...

Page 80: ...reception which can be determined by turning the equipment off and on the user is encouraged to try to correct the interference by one or more of the following measures v Reorient or relocate the rec...

Page 81: ...including the fitting of non IBM option cards This product satisfies the Class B limits of EN 55022 Product notice requirements The following notice applies to machines equipped with both a DVD and a...

Page 82: ...place it with a new one contact your place of purchase or ask for a repair service provided by IBM If you have replaced it by yourself and want to dispose of the disused lithium battery insulate it wi...

Page 83: ...Windows and Windows NT are trademarks of Microsoft Corporation in the United States and or other countries Intel Pentium and SpeedStep are trademarks of Intel Corporation in the United States and or...

Page 84: ...72 ThinkPad X30 Series Service and Troubleshooting Guide...

Page 85: ...Appendix D Notices 73...

Page 86: ...S OR IMPLIED INCLUDING BUT NOT LIMITED TO IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE U S Government Users Restricted Rights Use duplication or disclosure restricted by...

Page 87: ...Appendix D Notices 75...

Page 88: ...NTIE DE QUALITE ET D ADEQUATION A UN USAGE PARTICULIER U S Government Users Restricted Rights Utilisation duplication ou divulgation limit es par le Contract Schedule ADP GSA avec IBM Corporation Lotu...

Page 89: ...ebut is Lotus FastSite the suite s new document publishing tool for the Web Organizer time and contact manager Lotus Organizer is the award winning personal and group scheduler with more than 20 milli...

Page 90: ...d easy You created the content now you can easily format it for publishing to the Internet or your company s intranet Year 2000 Ready Be ready for the new millennium SmartSuite applications are consis...

Page 91: ...ent The Proof of Purchase for the IBM Personal Computer boxed with this Lotus SmartSuite Millennium brochure should be retained to support your entitlement Program Service Only 30 day up and running s...

Page 92: ...omes with your IBM PC for details of where to call for this free introductory telephone support Lotus Warranty Support Lotus Warranty support is not included with this offer Lotus on the Web The Lotus...

Page 93: ...Appendix D Notices 81...

Page 94: ...82 ThinkPad X30 Series Service and Troubleshooting Guide...

Page 95: ...Appendix D Notices 83...

Page 96: ...84 ThinkPad X30 Series Service and Troubleshooting Guide...

Page 97: ...ms 18 setting 7 PC Doctor for Windows 12 power switch problems 19 problem A startup 27 problems battery 26 computer screen 25 diagnosing 12 hard disk 27 hibernation 21 keyboard 19 password 18 power ma...

Page 98: ...86 ThinkPad X30 Series Service and Troubleshooting Guide...

Page 99: ......

Page 100: ...Part Number 92P1305 1P P N 92P1305...

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