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IBM System x3755Types 7163, Problem Determination And Service Manual

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Statement 8:

CAUTION:
Never remove the cover on a power supply or any part that has the following
label attached.

Hazardous voltage, current, and energy levels are present inside any
component that has this label attached. There are no serviceable parts inside
these components. If you suspect a problem with one of these parts, contact
a service technician.

Statement 26:

CAUTION:
Do not place any object on top of rack-mounted devices.

Statement 27:

CAUTION:
Hazardous moving parts are nearby.

xiv

IBM System x3755 Type 8877 and 7163: Problem Determination and Service Guide

Summary of Contents for System x3755Types 7163

Page 1: ...IBM System x3755 Type 8877 and 7163 Problem Determination and Service Guide...

Page 2: ......

Page 3: ...IBM System x3755 Type 8877 and 7163 Problem Determination and Service Guide...

Page 4: ...d the general information in Appendix B Notices on page 181 15th Edition August 2009 Copyright International Business Machines Corporation 2007 US Government Users Restricted Rights Use duplication or...

Page 5: ...n CD 13 Using the UpdateXpress program 14 Using the Configuration Setup Utility program 14 Installing and using the baseboard management controller utility programs 20 Using the RAID configuration pro...

Page 6: ...pervisor Adapter II SlimLine guide 63 Removing a microprocessor memory card air baffle 63 Replacing a microprocessor memory card air baffle 64 Removing and replacing Tier 2 CRUs 64 Removing the microp...

Page 7: ...ms 173 Solving undetermined problems 175 Problem determination tips 175 Calling IBM for service 176 Appendix A Getting help and technical assistance 179 Before you call 179 Using the documentation 179...

Page 8: ...vi IBM System x3755 Type 8877 and 7163 Problem Determination and Service Guide...

Page 9: ...tuotteen lue turvaohjeet kohdasta Safety Information Avant d installer ce produit lisez les consignes de s curit Vor der Installation dieses Produkts die Sicherheitshinweise lesen Prima di installare...

Page 10: ...t the exterior cover is not damaged loose or broken and observe any sharp edges 3 Check the power cord v Make sure that the third wire ground connector is in good condition Use a meter to measure thir...

Page 11: ...in the off position v Never assume that power has been disconnected from a circuit Check it to make sure that it has been disconnected v If you have to work on equipment that has exposed electrical ci...

Page 12: ...tion document For example if a caution statement begins with a number 1 translations for that caution statement appear in the Safety Information document under statement 1 Be sure to read all caution...

Page 13: ...quipment when there is evidence of fire water or structural damage v Disconnect the attached power cords telecommunications systems networks and modems before you open the device covers unless instruc...

Page 14: ...ION When laser products such as CD ROMs DVD drives fiber optic devices or transmitters are installed note the following v Do not remove the covers Removing the covers of the laser product could result...

Page 15: ...ower control button on the device and the power switch on the power supply do not turn off the electrical current supplied to the device The device also might have more than one power cord To remove a...

Page 16: ...mponent that has this label attached There are no serviceable parts inside these components If you suspect a problem with one of these parts contact a service technician Statement 26 CAUTION Do not pl...

Page 17: ...nty and Support Information document Related documentation In addition to this document the following documentation also comes with the server v Installation Guide This printed document contains instr...

Page 18: ...ct documentation Notices and statements in this document The caution and danger statements in this document are also in the multilingual Safety Information document which is on the IBM System x Docume...

Page 19: ...rement is referred to as a unit or U A 1 U high device is 4 45 cm 1 75 inches tall Integrated functions v Support for ServeRAID 8k l or ServeRAID 8k SAS controller v Baseboard management controller BM...

Page 20: ...n the operator information panel Power control button Press this button to turn the server on and off manually A power control button shield comes with the server Power on LED When this LED is lit and...

Page 21: ...d for RAID operation when this LED is lit it indicates that the associated hard disk drive has failed If the LED flashes slowly one flash per second the drive is being rebuilt If the LED flashes rapid...

Page 22: ...is not present or the power supply or the LED itself has failed Note If this LED is off it does not mean that there is no electrical power in the server The LED might be burned out To remove all elect...

Page 23: ...n this section show the LEDs connectors and jumpers on the internal boards The illustrations might differ slightly from your hardware I O board internal connectors The following illustration shows the...

Page 24: ...MHz PCI X 64 bit 100 MHz PCI E x4 PCI E x8 PCI E x8 PCI E x16 HyperTransport HTX Fan 6 Fan 5 Fan 4 Fan 1 Microprocessor memory card 1 Microprocessor memory card 2 Microprocessor memory card 3 Micropr...

Page 25: ...of this jumper to pins 2 and 3 to bypass the power on password check Changing the position of this jumper does not affect the administrator password check if an administrator password is set If you fo...

Page 26: ...Slot 6 error LED Slot 4 error LED Slot 3 error LED Slot 2 error LED Slot 1 error LED HTX error LED RAID DIMM error LED RAID controller error LED RAID battery error LED BMC heartbeat LED SP error LED...

Page 27: ...r memory card LEDs The following illustration shows the LEDs on the microprocessor memory card DIMM 2 error LED DIMM 4 error LED DIMM 6 error LED DIMM 8 error LED DIMM 1 error LED DIMM 3 error LED DIM...

Page 28: ...e connectors The following illustration shows the connectors on the SAS backplane SAS hard disk drive connectors SAS signal SAS power 12 IBM System x3755 Type 8877 and 7163 Problem Determination and S...

Page 29: ...an select to update the VPD code during the BIOS code update procedure Configuring the server The ServerGuide Setup and Installation CD provides software setup tools and installation tools that are sp...

Page 30: ...ms_management ibm_director extensions xpress html Additional information about UpdateXpress is available from the System x and xSeries Tools Center at http publib boulder ibm com infocenter toolsctr v...

Page 31: ...ne type and model of the server the serial number and the revision level or issue date of the BIOS diagnostics and BMC code that are stored in electrically erasable programmable ROM EEPROM System Card...

Page 32: ...in the start options take effect when you restart the server This choice is on the full Configuration Setup Utility menu only Startup Sequence Options Select this choice to view the startup device seq...

Page 33: ...on Select this choice to set the network addresses of the BMC BMC System Event Log Select this choice to view and clear BMC event log entries User Account Settings Select this choice to define user na...

Page 34: ...word to complete the system startup but you must type the administrator password to access the Configuration Setup Utility menu If you set a power on password for a user and an administrator password...

Page 35: ...ns 1 and 2 to pins 2 and 3 You can then start the Configuration Setup Utility program and reset the power on password After you reset the password turn off the server again and move the jumper back to...

Page 36: ...utility program complete the following steps 1 Insert the configuration utility diskette into the USB diskette drive and restart the server 2 From a command line prompt type bmc_cfg and press Enter 3...

Page 37: ...e the settings of the selected items follow the instructions on the screen Be sure to press Enter to save your changes IBM ServeRAID Configuration Utility menu choices The following choices are on the...

Page 38: ...two physical drives that you want to group into an array and create a hot spare drive Using express configuration To use express configuration complete the following steps 1 In the ServeRAID Manager t...

Page 39: ...Supervisor Adapter II Web interface is in the Remote Supervisor Adapter II integrated service processor and is accessed using a Web browser on the administrator console or another computer that is co...

Page 40: ...24 IBM System x3755 Type 8877 and 7163 Problem Determination and Service Guide...

Page 41: ...s specified otherwise in Table 3 on page 27 To check for an updated parts listing on the Web complete the following steps 1 Go to http www ibm com servers eserver support xseries index html 2 From the...

Page 42: ...1 2 3 4 5 6 7 8 9 10 11 12 13 14 15 16 17 18 19 26 IBM System x3755 Type 8877 and 7163 Problem Determination and Service Guide...

Page 43: ...ion CRU part number Tier 1 CRU part number Tier 2 FRU part number 1 Top cover all models 43X0229 2 Power supply 1500 W all models 39Y7407 3 Power supply structure all models 41Y0885 4 Microprocessor m...

Page 44: ...watt type 8877 optional 44R6047 18 Microprocessor memory card 3 0 GHz quad core 105 watt type 8877 model 6Rx 43W7242 18 Microprocessor memory card 2 3 GHz quad core 75 watt type 7163 model 1Rx 44R6297...

Page 45: ...rinet ethernet copper adapter type 7163 optional 40K9055 Myrinet quad fiber adapter type 7163 optional 40K9057 Myrinet ethernet NIC card type 7163 optional 40K9067 Landing pad support all models 40K75...

Page 46: ...1772 SCSI 3U adapter optional 39R8750 RAID adapter type 7163 optional 39R8852 ISCSI TX server adapter optional 30R5209 Netxtreme II 1000 Express ethernet adapter optional 39Y6070 Netxtreme 1000 TXG et...

Page 47: ...ollowing steps 1 Go to http www ibm com 2 From Products menu click Upgrades accessories parts 3 Click Obtain maintenance parts then follow the instructions to order the component from the retail store...

Page 48: ...se Edition R2 w SP2 32 bit 1 2 microprocessors Japanese type 8877 44W4063 Microsoft Windows Server 2003 Enterprise Edition R2 w SP2 32 bit 1 2 microprocessors Korean type 8877 44W4064 Microsoft Window...

Page 49: ...d Edition 32Bit 64Bit 1 4 microprocessors Traditional Chinese type 7163 49Y0894 Windows Server 2008 Enterprise Edition 32Bit 64Bit 1 8 microprocessors Multilingual type 7163 49Y0895 Windows Server 200...

Page 50: ...mania Russian Federation Rwanda Sao Tome and Principe Saudi Arabia Senegal Serbia Slovakia Slovenia Republic of Somalia Spain Suriname Sweden Syrian Arab Republic Tajikistan Tahiti Togo Tunisia Turkey...

Page 51: ...Bermuda Bolivia Caicos Islands Canada Cayman Islands Colombia Costa Rica Cuba Dominican Republic Ecuador El Salvador Guam Guatemala Haiti Honduras Jamaica Mexico Micronesia Federal States of Netherla...

Page 52: ...36 IBM System x3755 Type 8877 and 7163 Problem Determination and Service Guide...

Page 53: ...re you install optional hardware devices make sure that the server is working correctly Start the server and make sure that the operating system starts if an operating system is installed or that a 19...

Page 54: ...or install the component v When you are finished working on the server reinstall all safety shields guards labels and ground wires v For a list of supported optional devices for the server see http w...

Page 55: ...you are ready to install them To reduce the possibility of damage from electrostatic discharge observe the following precautions v Limit your movement Movement can cause static electricity to build u...

Page 56: ...s connectors LEDs and power on page 4 The following illustrations show the locations of the input output connectors Detailed cabling instructions for installing the server in a rack are in the Rack In...

Page 57: ...omplete the following steps 1 Read the safety information that begins on page vii and Installation guidelines on page 37 2 If you are installing or replacing a non hot swap component turn off the serv...

Page 58: ...the top cover see Removing the top cover on page 41 4 Disconnect any cables from the adapter 5 Open the adapter retention latch by lifting the front edge 6 Lift open the adapter retention bar 7 Carefu...

Page 59: ...r and peripheral devices and disconnect the power cords and all external cables necessary to replace the device 3 Remove the top cover see Removing the top cover on page 41 4 Remove the adapters see R...

Page 60: ...s installed correctly the other fans will slow down If you install or remove a hot swap fan observe the following precautions Statement 27 CAUTION Hazardous moving parts are nearby To remove a hot swa...

Page 61: ...ete the following steps Drive handle in open position Drive tray assembly Filler panel 1 Read the safety information that begins on page vii and Installation guidelines on page 37 2 Open the drive han...

Page 62: ...precautions Statement 8 CAUTION Never remove the cover on a power supply or any part that has the following label attached Hazardous voltage current and energy levels are present inside any component...

Page 63: ...packaging materials for shipping that are supplied to you Replacing the hot swap power supply To install the replacement hot swap power supply complete the following steps 1 Lift the handle on the po...

Page 64: ...ower cords and all external cables necessary to replace the device 3 Remove the top cover see Removing the top cover on page 41 4 Remove the microprocessor memory card see Removing a microprocessor me...

Page 65: ...e DDR II registered synchronous dynamic random access memory SDRAM with error correcting code ECC DIMMs These DIMMs must be compatible with the latest PC2 5300 SDRAM Registered DIMM specifications For...

Page 66: ...llowing precautions v Do not press the DIMM at one end into the connector then press the other end into the connector This might cause damage to the DIMM and the connector v Do not apply pressure to c...

Page 67: ...tion tabs to the open position and lift the retention levers on the top of the microprocessor memory card 5 While you hold the retention levers open lift the microprocessor memory card out of the serv...

Page 68: ...thru card in a microprocessor memory card slot to support some microprocessor memory card configurations See Table 6 for the passthru card installation requirements Table 6 Passthru card installation...

Page 69: ...sure that the retention tabs lock the card in place 5 Install the top cover see Replacing the top cover on page 42 6 Connect the cables and power cords see Connecting the cables on page 40 for cabling...

Page 70: ...ad and follow the following safety statement Statement 2 CAUTION When replacing the lithium battery use only IBM Part Number 33F8354 or an equivalent type battery recommended by the manufacturer If yo...

Page 71: ...gure the server See Using the Configuration Setup Utility program on page 14 for details Removing a DVD drive To remove a DVD drive complete the following steps Retention latch DVD drive 1 Read the sa...

Page 72: ...nd Installation guidelines on page 37 2 Turn off the server and peripheral devices and disconnect the power cords and all external cables necessary to replace the device 3 Remove the top cover see Rem...

Page 73: ...llowing steps Retainer screw Top cover bracket Alignment pins 1 Read the safety information that begins on page vii and Installation guidelines on page 37 2 Turn off the server and peripheral devices...

Page 74: ...rnal cables necessary to replace the device 3 Remove the top cover see Removing the top cover on page 41 4 Open the retention latch on the Remote Supervisor Adapter II SlimLine guide 5 Lift the Remote...

Page 75: ...e Remote Supervisor Adapter II SlimLine assembly by its top edge or upper corners and align it with the guide and the connector on the I O board Attention Incomplete insertion might cause damage to th...

Page 76: ...rveRAID 8k or ServeRAID 8k l SAS controller follow all packaging instructions and use any packaging materials for shipping that are supplied to you Replacing the ServeRAID 8k or ServeRAID 8k l SAS con...

Page 77: ...s CD DVD media backplane 1 Read the safety information that begins on page vii and Installation guidelines on page 37 2 Turn off the server and peripheral devices and disconnect the power cords and al...

Page 78: ...cover latch bracket on page 57 7 Install the top cover see Replacing the top cover on page 42 8 Connect the cables and power cords see Connecting the cables on page 40 for cabling instructions 9 Turn...

Page 79: ...top cover on page 42 4 Connect the cables and power cords see Connecting the cables on page 40 for cabling instructions 5 Turn on all attached devices and the server Removing a microprocessor memory c...

Page 80: ...ffle 3 Close the microprocessor memory card air baffle 4 Replace the microprocessor memory card see Replacing a microprocessor memory card on page 51 5 Install the top cover see Replacing the top cove...

Page 81: ...Removing the microprocessor memory card structure To remove the microprocessor memory card structure complete the following steps...

Page 82: ...r Removing the operator information panel assembly To remove the operator information panel assembly complete the following steps Release tabs Ribbon cable Release latch Operator information panel 1 R...

Page 83: ...r latch bracket see Replacing the top cover latch bracket on page 57 5 Install the top cover see Replacing the top cover on page 42 6 Connect the cables and power cords see Connecting the cables on pa...

Page 84: ...on the chassis and install the board 2 Connect the fan cable 3 Install the microprocessor memory card support structure see Replacing the microprocessor memory card structure on page 66 4 Install the...

Page 85: ...oprocessor memory card structure on page 65 15 Remove the battery see Removing the battery on page 53 16 Loosen the three retainer screws on the rear of the server 17 Slide the I O board assembly towa...

Page 86: ...llowing steps SAS backplane Alignment pins Retainer screw 1 Read the safety information that begins on page vii and Installation guidelines on page 37 2 Turn off the server and peripheral devices and...

Page 87: ...e assembly 2 Align the SAS backplane assembly with the card guides on the top of the SAS hard disk drive cage press the backplane into place and tighten the retainer screw 3 Connect the DVD drive sign...

Page 88: ...72 IBM System x3755 Type 8877 and 7163 Problem Determination and Service Guide...

Page 89: ...onents of the server The diagnostic programs are in read only memory on the server See Diagnostic programs messages and error codes on page 121 for more information POST When you turn on the server it...

Page 90: ...code Description Action 1 1 3 CMOS write read test failed 1 Clear CMOS see I O board jumpers on page 9 2 Trained service technician only Replace the I O board see Removing the I O board assembly on pa...

Page 91: ...rocessor memory card 4 3 2 then 1 See Removing a microprocessor memory card on page 51 and Replacing a microprocessor memory card on page 51 1 3 1 First 64K RAM test failed 1 Reseat the first micropro...

Page 92: ...Trained service technician only Replace the I O board see Removing the I O board assembly on page 68 and Replacing the I O board assembly on page 69 2 1 2 Primary DMA register failed Trained service...

Page 93: ...ry on page 54 b Trained service technician only I O board See Removing the I O board assembly on page 68 and Replacing the I O board assembly on page 69 2 3 1 Screen initialization failed Trained serv...

Page 94: ...following components one at a time in the order shown restarting the server each time a DIMMs see Removing a DIMM on page 48 and Replacing a DIMM on page 49 b Microprocessor memory card 4 3 2 then 1 S...

Page 95: ...oprocessor memory card on page 51 and Replacing a microprocessor memory card on page 51 b DIMMs see Removing a DIMM on page 48 and Replacing a DIMM on page 49 c Battery See Removing the battery on pag...

Page 96: ...emoving a DIMM on page 48 and Replacing a DIMM on page 49 b Microprocessor memory card 4 3 2 then 1 See Removing a microprocessor memory card on page 51 and Replacing a microprocessor memory card on p...

Page 97: ...ration settings to the default configuration the memory connector or bank of connectors enabled 1 Install or reseat DIMMS and restart the server See Removing a DIMM on page 48 and Replacing a DIMM on...

Page 98: ...eep code error returns See Replacing a DIMM on page 49 c Replace one pair of DIMMs at a time in the failing bank with an identical pair of known good DIMMs restarting the server after each pair until...

Page 99: ...rd on page 51 and Replacing a microprocessor memory card on page 51 v If the beep code remains remove microprocessor 1 and install microprocessor 2 in the connector for microprocessor 1 then restart t...

Page 100: ...age 114 Error logs The POST error log contains the three most recent error codes and messages that were generated during POST The BMC log and the system error log contain messages that were generated...

Page 101: ...administrator password to run the diagnostic programs 4 From the top of the screen select Hardware Info 5 From the list select BMC Log POST error codes The following table describes the POST error co...

Page 102: ...moving the I O board assembly on page 68 and Replacing the I O board assembly on page 69 163 Real time clock error 1 Run the Configuration Setup Utility program select Load Default Settings make sure...

Page 103: ...supported replace the microprocessor memory card with one that has a supported power rating 2 Update BIOS code 3 Replace the microprocessor memory card See Removing a microprocessor memory card on pa...

Page 104: ...estarting the server each time a Disabled DIMM b Microprocessor memory card that contains the disabled DIMM See Removing a microprocessor memory card on page 51 and Replacing a microprocessor memory c...

Page 105: ...rogram on page 14 2 If all interrupts are being used by adapters remove an adapter or force other adapters to share an interrupt 1200 Processor machine check 1 Check the system error log or BMC log se...

Page 106: ...ces that are not available 1 Rearrange the order of the adapters in the PCI slots if possible 2 Run the Configuration Setup Utility program select Startup Options and change the startup sequence See S...

Page 107: ...ration if a RAID configuration is in use 5 Replace the following components one at a time in the order shown restarting the server each time a Hard disk drive b SAS backplane c Trained service technic...

Page 108: ...e following components a CD or DVD drive power cable b CD or DVD drive IDE cable c CD or DVD drive 3 Replace the following components one at a time in the order shown restarting the server each time a...

Page 109: ...ard assembly on page 68 and Replacing the I O board assembly on page 69 00180xxx A PCI adapter requested a resource that is not available 1 See http www ibm com servers eserver support xseries index h...

Page 110: ...sure that all microprocessors have the same number of cores cache size and type clock speed internal and external clock frequencies see Configuration Setup Utility menu choices on page 15 19990301 Ha...

Page 111: ...e ones that test the storage unit that is a hard disk drive in the storage unit or the storage adapter that is attached to the storage unit The failing server might be part of a cluster if any of the...

Page 112: ...wing results v Successful completion of POST which is indicated by a single beep v Successful completion of startup which is indicated by a readable display of the operating system desktop 3 Did a sin...

Page 113: ...onents are field replaceable units FRU v If an action step is preceded by Trained service technician only that step must be performed only by a trained service technician Symptom Action The CD or DVD...

Page 114: ...only by a trained service technician Symptom Action Not all drives are recognized by the hard disk drive diagnostic test Remove the drive indicated on the diagnostic tests then run the hard disk driv...

Page 115: ...placeable units CRU and which components are field replaceable units FRU v If an action step is preceded by Trained service technician only that step must be performed only by a trained service techni...

Page 116: ...r See http www ibm com servers eserver serverproven compat us v The mouse or pointing device cable is securely connected to the server v If you are using a PS 2 mouse or pointing device the keyboard a...

Page 117: ...ht have been manually disabled 2 Check the POST error log for error message 289 v If a DIMM was disabled by a systems management interrupt SMI replace the DIMM see Removing a DIMM on page 48 and Repla...

Page 118: ...Removing a DIMM on page 48 and Replacing a DIMM on page 49 2 Remove the lowest numbered DIMM pair of those that are identified and replace it with an identical pair of known good DIMMs then restart th...

Page 119: ...e failed replace the microprocessor v If the beep code remains remove microprocessor 1 and install microprocessor 2 in the connector for microprocessor 1 then restart the server If no beep code occurs...

Page 120: ...or Adapter II SlimLine if one is installed See Removing the Remote Supervisor Adapter II SlimLine on page 58 and Replacing the Remote Supervisor Adapter II SlimLine on page 58 b Trained service techni...

Page 121: ...onitor self tests show that the monitor is working correctly consider the location of the monitor Magnetic fields around other devices such as transformers appliances fluorescent lights and other moni...

Page 122: ...on step is preceded by Trained service technician only that step must be performed only by a trained service technician Symptom Action An IBM optional device that was just installed does not work 1 Ma...

Page 123: ...ation panel assembly on page 67 v If the server starts reseat the operator information panel If the problem remains replace the operator information panel See Removing the operator information panel a...

Page 124: ...reconnect the power cord and restart the server 2 If the problem remains or if you are using an ACPI aware operating system suspect the I O board The server unexpectedly shuts down and the LEDs on th...

Page 125: ...ote Supervisor Adapter II SlimLine on page 58 d Trained service technician only I O board See Removing the I O board assembly on page 68 and Replacing the I O board assembly on page 69 ServerGuide pro...

Page 126: ...e suggested actions in the order in which they are listed in the Action column until the problem is solved v See Chapter 3 Parts listing System x3755 Type 8877 and 7163 on page 25 to determine which c...

Page 127: ...al components of the server When an error occurs LEDs are lit throughout the server By viewing the LEDs in a particular order you can often identify the source of the error When LEDs are lit to indica...

Page 128: ...m error LED Locator LED Release latch 2 To view the light path diagnostics panel press the release latch on the front of the operator information drawer to the left then slide it forward Note any LEDs...

Page 129: ...LED DIMM 4 error LED DIMM 6 error LED DIMM 8 error LED DIMM 1 error LED DIMM 3 error LED DIMM 5 error LED DIMM 7 error LED Microprocessor memory card error LED Light path diagnostics button power LED...

Page 130: ...trained service technician Lit light path diagnostics LED with the system error or system information LED also lit Description Action All LEDs off the power LED is lit No action necessary OVERSPEC The...

Page 131: ...card See Removing a microprocessor memory card on page 51 and Replacing a microprocessor memory card on page 51 5 Replace the microprocessor memory card See Removing a microprocessor memory card on p...

Page 132: ...assembly on page 68 and Replacing the I O board assembly on page 69 SP There is a fault in the Remote Supervisor Adapter II SlimLine 1 Reseat the Remote Supervisor Adapter II SlimLine See Removing the...

Page 133: ...l SAS controller on page 60 b Hard disk drives 5 Replace the components in step 4 one at a time in the order shown restarting the server each time 6 Trained service technician only Replace the I O bo...

Page 134: ...the I O board 1 See the BMC log or the system error log for the source of the fault 2 Check the LEDs on the I O board to identify the component that is causing the error 3 Trained service technician o...

Page 135: ...PS1 Filler plate A C D C A C D C DC power LED green AC power LED green AC DC The following table describes the problems that are indicated by various combinations of the power supply LEDs and the powe...

Page 136: ...O board assembly on page 69 Lit Lit Off Standby power problem 1 View the system error log see Error logs on page 84 2 Use the force power on jumper as a debugging aid see I O board jumpers on page 9...

Page 137: ...A not attached to the SAS controller or IDE hard disk drives To determine what action you should take as a result of a diagnostic text message or error code see the table in Diagnostic error codes on...

Page 138: ...code or other additional information about the error Viewing the test log To view the summary test log when the tests are completed select Utility from the top of the screen and then select View Test...

Page 139: ...de Description Action 001 197 000 Test aborted 1 Check the system error log and the BMC log for messages that indicate the cause of the error and take the indicated action 2 From the diagnostic progra...

Page 140: ...Removing the I O board assembly on page 68 and Replacing the I O board assembly on page 69 030 xxx 099 Failed internal SCSI interface test Trained service technician only Replace the I O board see Rem...

Page 141: ...ntroller on page 60 3 Replace the RAID controller See Removing the ServeRAID 8k or ServeRAID 8k l SAS controller on page 59 and Replacing the ServeRAID 8k or ServeRAID 8k l SAS controller on page 60 0...

Page 142: ...rd See Removing a microprocessor memory card on page 51 and Replacing a microprocessor memory card on page 51 2 Replace the microprocessor memory card See Removing a microprocessor memory card on page...

Page 143: ...Line See Removing the Remote Supervisor Adapter II SlimLine on page 58 and Replacing the Remote Supervisor Adapter II SlimLine on page 58 6 Replace the Remote Supervisor Adapter II SlimLine See Removi...

Page 144: ...and run the diagnostic test again 4 Reseat the Remote Supervisor Adapter II SlimLine See Removing the Remote Supervisor Adapter II SlimLine on page 58 and Replacing the Remote Supervisor Adapter II S...

Page 145: ...mote Supervisor Adapter II SlimLine on page 58 and Replacing the Remote Supervisor Adapter II SlimLine on page 58 3 Replace the Remote Supervisor Adapter II SlimLine See Removing the Remote Supervisor...

Page 146: ...microprocessor memory cards see Replacing a microprocessor memory card on page 51 then continue with 2 If the error does not recur install the micropprcessor memory cards one at a time running the BMC...

Page 147: ...rror remains reinstall all microprocessor memory cards see Replacing a microprocessor memory card on page 51 then continue with 2 If the error does not recur install the microprocessor memory cards on...

Page 148: ...microprocessor memory cards see Replacing a microprocessor memory card on page 51 then continue with 2 If the error does not recur install the microprocessor memory cards one at a time running the BMC...

Page 149: ...roprocessor memory card See Removing a microprocessor memory card on page 51 and Replacing a microprocessor memory card on page 51 3 Replace the following components one at a time in the order shown r...

Page 150: ...61 003 Failed fan LED test 1 Reseat the fan 2 Replace the following components one at a time in the order shown restarting the server each time a Fan b Trained service technician only Front fan board...

Page 151: ...8 and Replacing the I O board assembly on page 69 180 xxx 005 Failed DASD backplane LED test 1 Reseat the SAS hard disk drive power cable 2 Replace the following components one at a time in the order...

Page 152: ...e BMC log for messages that indicate the cause of the error and take the indicated action 201 xxx PBD Failed Memory Test v P microprocessor memory card 1 4 v B bank 1 4 v D failing DIMM 1 8 on micropr...

Page 153: ...eseat the following components a CD or DVD drive b Operator information panel See Removing the operator information panel assembly on page 66 and Replacing the operator information panel assembly on p...

Page 154: ...se b Trained service technician only I O board See Removing the I O board assembly on page 68 and Replacing the I O board assembly on page 69 305 xxx xxx Failed video monitor test 1 Reseat the monitor...

Page 155: ...g static sensitive devices on page 39 2 Turn off the server and peripheral devices and disconnect all external cables and power cords then remove the cover 3 Locate the boot recovery jumper J64 on the...

Page 156: ...roblems v Follow the suggested actions in the order in which they are listed in the Action column until the problem is solved v See Chapter 3 Parts listing System x3755 Type 8877 and 7163 on page 25 t...

Page 157: ...he order shown restarting the server each time a Microprocessor memory card 2 See Removing a microprocessor memory card on page 51 and Replacing a microprocessor memory card on page 51 b Trained servi...

Page 158: ...Removing the I O board assembly on page 68 and Replacing the I O board assembly on page 69 12V F Bus Fault 1 Reseat the PCI E and PCI X adapters 2 Remove the PCI X adapters and PCI E adapters one at...

Page 159: ...IMM on page 48 and Replacing a DIMM on page 49 b Microprocessor memory card 2 See Removing a microprocessor memory card on page 51 and Replacing a microprocessor memory card on page 51 c Trained servi...

Page 160: ...O board assembly on page 69 12V Planar over voltage Trained service technician only Replace the I O board see Removing the I O board assembly on page 68 and Replacing the I O board assembly on page 6...

Page 161: ...rd See Removing a microprocessor memory card on page 51 and Replacing a microprocessor memory card on page 51 3 Reseat the microprocessor and heat sink CPU X non recoverable over temperature fault 1 M...

Page 162: ...in the order shown restarting the server each time Hard drive X removal detected Reseat hard disk drive X and restart the server Hostname set to value by user USERID Information only HT1000 initiated...

Page 163: ...e any missing or failed fans or power supplies Operator information panel is not plugged in 1 Make sure that the operator panel cable is connected correctly 2 Replace the operator information panel as...

Page 164: ...ge see Environment at Features and specifications on page 3 2 Make sure that the fan air intake areas are clear and well ventilated 3 Make sure that all fans are installed and functioning 4 Reseat pow...

Page 165: ...placing the I O board assembly on page 69 Power Supply X Current Fault 1 Reseat the power supply 2 Replace the following components one at a time in the order shown restarting the server each time a P...

Page 166: ...ing the I O board assembly on page 68 and Replacing the I O board assembly on page 69 Primary HT2100 initiated sync flood PCI e slot n error 1 Reseat the failing adapter 2 Replace the failing adapter...

Page 167: ...ion Slot n error possible timeout condition 1 Reseat the failing adapter 2 Replace the failing adapter 3 Trained service technician only Replace the I O board see Removing the I O board assembly on pa...

Page 168: ...ber 5 X 6 indicates memory card number 1 DIMM number 6 X 7 indicates memory card number 1 DIMM number 7 X 8 indicates memory card number 1 DIMM number 8 X 9 indicates memory card number 2 DIMM number...

Page 169: ...ory card number 3 DIMM number 8 X 25 indicates memory card number 4 DIMM number 1 X 26 indicates memory card number 4 DIMM number 2 X 27 indicates memory card number 4 DIMM number 3 X 28 indicates mem...

Page 170: ...rd on page 51 System RTC Battery is no longer reliable 1 Replace the battery See Removing the battery on page 53 and Replacing the battery on page 54 2 Trained service technician only Replace the I O...

Page 171: ...ecord type for POST events E0 and E1 OEM non timestamped system event Timestamp The date and time the event was logged Entry Details This field shows the entry detail Generator ID The device that gene...

Page 172: ...e IPMI BMC system event log messages and suggested actions to correct the detected problems v Follow the suggested actions in the order in which they are listed in the Action column until the problem...

Page 173: ...e 69 Memory error Assertion 35xx Correctable ECC memory error logging limit reached DIMM xx 00 0C Information only System power monitor Assertion 00 Power off power down 01 Power cycle 03 Interlock po...

Page 174: ...electrical outlets 2 Remove devices that consume an extraordinary amount of power 3 Trained service technician only Replace the I O board see Removing the I O board assembly on page 68 and Replacing...

Page 175: ...ory card on page 51 and Replacing a microprocessor memory card on page 51 VRD 3 status Assertion 00 Presence detected 26 08 Information only VRD 3 status Assertion 01 Power unit failure 26 08 1 Reseat...

Page 176: ...ician only Replace the I O board see Removing the I O board assembly on page 68 and Replacing the I O board assembly on page 69 VRD 3 3V Assertion 00 Presence detected 29 08 Information only VRD 3 3V...

Page 177: ...ce detected 2D 08 Information only VRD 1 8V Assertion 01 Power unit failure 2D 08 1 Reseat the following components a Microprocessor memory card See Removing a microprocessor memory card on page 51 an...

Page 178: ...Exhaust temperature 33 01 Make sure that the fans have good airflow and are not obstructed Power supply 1 fault 38 08 1 Reseat power supply 1 2 Replace power supply 1 3 Trained service technician onl...

Page 179: ...e fan 6 3 Trained service technician only Replace the I O board see Removing the I O board assembly on page 68 and Replacing the I O board assembly on page 69 Fan 7 tach 46 04 Replace power supply 2 F...

Page 180: ...Event Event data 04 FF FF 4F 0A 1 Verify that ac power is applied to each power supply 2 Verify that the dc power LED is lit on each power supply 3 Apply 220 V ac to each power supply Power supply pow...

Page 181: ...stall the fan Fan 5 detected Assertion 01 Presence detected 54 04 Information only Fan 6 detected Assertion 00 Not detected 55 04 Replace or install the fan Fan 6 detected Assertion 01 Presence detect...

Page 182: ...e detect 84 1B 1 Make sure that the front panel USB cable is connected 2 Replace the front panel USB cable DASD backplane detect 85 1B 1 Make sure that the SAS signal cable is connected 2 Replace the...

Page 183: ...lacing a microprocessor memory card on page 51 CPU 2 status Assertion 01 Thermal trip 91 07 Information only if the message remains 1 Make sure that the fans have good airflow and are not obstructed 2...

Page 184: ...resence detected or 0A Processor automatically throttled 92 07 Information only CPU 3 status Assertion 08 Processor disabled 92 07 1 Check the DIMM error LEDs on the microprocessor memory card 2 Resea...

Page 185: ...temperature 99 01 1 Check all fans and remove any obstacles from the path of the airflow 2 Make sure that the room temperature is within the recommended range CPU 3 temperature 9A 01 1 Check all fans...

Page 186: ...ts AB 21 Information only HT1000 initiated sync flood Legacy I O failure AB AC 21 Trained service technician only Replace the I O board see Removing the I O board assembly on page 68 and Replacing the...

Page 187: ...microprocessor memory card on page 51 3 Replace the microprocessor memory card See Removing a microprocessor memory card on page 51 and Replacing a microprocessor memory card on page 51 Processor n i...

Page 188: ...on and description OEM POST with time stamp 0xC0 Byte 11 POST Error Event Type 0x00 POST PCI POST Event Error 0x01 POST Processor Event Error 0x02 POST Memory Event Error 0x04 POST Bus Event Error 0x0...

Page 189: ...ables and power cords to all internal and external devices until the server is at the minimum configuration that is required for the server to start see Solving undetermined problems on page 175 for t...

Page 190: ...et network If the Ethernet transmit receive activity light is off make sure that the hub and network are operating and that the correct device drivers are installed v Check the LAN activity LED on the...

Page 191: ...ach time v Any external devices v Surge suppressor device on the server v Modem printer mouse and non IBM devices v Each adapter v Hard disk drives v Memory modules The minimum configuration requireme...

Page 192: ...control files Comparing the configuration and software setup between working and non working systems will often lead to problem resolution Calling IBM for service See Appendix A Getting help and tech...

Page 193: ...them identical only if all the following factors are exactly the same in all the servers v Machine type and model v BIOS level v Adapters and attachments in the same locations v Address jumpers termi...

Page 194: ...178 IBM System x3755 Type 8877 and 7163 Problem Determination and Service Guide...

Page 195: ...device drivers or to submit a request for information You can solve many problems without outside assistance by following the troubleshooting procedures that IBM provides in the online help or in the...

Page 196: ...r more information about Support Line and other IBM services see http www ibm com services or see http www ibm com planetwide for support telephone numbers In the U S and Canada call 1 800 IBM SERV 1...

Page 197: ...LUDING BUT NOT LIMITED TO THE IMPLIED WARRANTIES OF NON INFRINGEMENT MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE Some states do not allow disclaimer of express or implied warranties in certain...

Page 198: ...Hat Inc in the United States and other countries Other company product or service names may be trademarks or service marks of others Important notes Processor speeds indicate the internal clock speed...

Page 199: ...Information on IBM product recycling offerings can be found on IBM s Internet site at http www ibm com ibm environment products prp shtml Notice This mark applies only to countries within the European...

Page 200: ...n on disposal of batteries outside the United States go to http www ibm com ibm environment products index shtml or contact your local waste disposal facility In the United States IBM has established...

Page 201: ...of hazardous substances For proper collection and treatment contact your local IBM representative This notice is provided in accordance with Royal Decree 106 2008 of Spain The retail price of batteri...

Page 202: ...Notice to Customers This apparatus is approved under approval number NS G 1234 J 100003 for indirect connection to public telecommunication systems in the United Kingdom European Union EMC Directive...

Page 203: ...Taiwanese Class A warning statement Chinese Class A warning statement Japanese Voluntary Control Council for Interference VCCI statement Appendix B Notices 187...

Page 204: ...188 IBM System x3755 Type 8877 and 7163 Problem Determination and Service Guide...

Page 205: ...cessor memory card 11 CRUs replacing adapter retention bar 43 adapters 42 CD DVD media backplane 61 DIMM 48 49 64 DVD drive 55 56 CRUs replacing continued fans 44 hard disk drive 45 microprocessor mem...

Page 206: ...d disk drive replacing 45 heat output 3 humidity 3 I I O board internal connectors 7 internal option connectors 8 jumpers 9 LEDs 10 I O board assembly replacing 68 illustration microprocessor memory c...

Page 207: ...ontinued mouse 99 100 optional devices 106 pointing device 100 POST BIOS 85 power 107 173 serial port 108 ServerGuide 109 software 110 undetermined 175 USB port 111 video 111 publications 1 R recovery...

Page 208: ...c 73 top cover replacing 41 top cover latch bracket replacing 57 trademarks 181 U undetermined problems 175 United States electronic emission Class A notice 185 United States FCC Class A notice 185 Un...

Page 209: ......

Page 210: ...Part Number 49Y0109 Printed in USA 1P P N 49Y0109...

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