IBM System x3100 M4, Problem Determination And Service Manual

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v Follow the suggested actions in the order in which they are listed in the Action column until the problem
is solved.
v
See Chapter 4, “Parts listing, System x3100 M4 Type 2582,” on page 151 to determine which components
are customer replaceable units (CRU) and which components are field replaceable units (FRU).
v If an action step is preceded by “(Trained service technician only),” that step must be performed only by a
trained service technician.
v
Go to the IBM support website at http://www.ibm.com/supportportal/ to check for technical information,
hints, tips, and new device drivers or to submit a request for information.
Error code Description Action
0051009 No memory detected. Note: Each time you install or remove a DIMM, you
must disconnect the server from the power source;
then, wait 10 seconds before restarting the server.
1. Make sure one or more DIMMs are installed in the
server.
2. Reseat the DIMMs and restart the server (see
“Removing a memory module” on page 200 and
“Installing a memory module” on page 203).
3. Make sure that the DIMMs are installed in the
correct sequence (see “Installing a memory
module” on page 203).
4. (Trained service technician only) Replace the
microprocessor that controls the failing DIMMs
(see “Removing the microprocessor and heat
sink” on page 250 and “Installing a
microprocessor and heat sink” on page 254).
5. (Trained service technician only) Replace the
system board (see “Removing the system board”
on page 258 and “Installing the system board” on
page 261).
005100A No usable memory detected. Note: Each time you install or remove a DIMM, you
must disconnect the server from the power source;
then, wait 10 seconds before restarting the server.
1. Make sure one or more DIMMs are installed in the
server.
2. Reseat the DIMMs and restart the server (see
“Removing a memory module” on page 200 and
“Installing a memory module” on page 203).
3. Make sure that the DIMMs are installed in the
correct sequence (see “Installing a memory
module” on page 203).
4. Clear CMOS memory to ensure that all DIMM
connectors are enabled (see “Removing the
system battery” on page 207 and “Installing the
system battery” on page 209). Note that all
firmware settings will be reset to the default
settings.
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IBM System x3100 M4 Type 2582: Problem Determination and Service Guide