IBM System x3100 M4, Problem Determination And Service Manual

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v Follow the suggested actions in the order in which they are listed in the Action column until the problem
is solved.
v
See Chapter 4, “Parts listing, System x3100 M4 Type 2582,” on page 151 to determine which components
are customer replaceable units (CRU) and which components are field replaceable units (FRU).
v If an action step is preceded by “(Trained service technician only),” that step must be performed only by a
trained service technician.
v
Go to the IBM support website at http://www.ibm.com/supportportal/ to check for technical information,
hints, tips, and new device drivers or to submit a request for information.
Error code Description Action
0068002 CMOS battery cleared.
1. Check the IBM support website for an applicable
retain tip or firmware update that applies to this
memory error.
2. Replace the CMOS battery (see “Removing the
system battery” on page 207 and “Installing the
system battery” on page 209).
3. (Trained service technician only) Replace the
system board (see“Removing the system board”
on page 258 and “Installing the system board” on
page 261).
0068005 IOH or IIO has reported an error.
1. Check the IBM support website for an applicable
retain tip or firmware update that applies to this
memory error.
2. Replace the following components one at a time
in the order shown, restarting the server each
time:
v
PCI Express adapter (see “Removing a
ServeRAID adapter” on page 176 and
“Installing a ServeRAID adapter” on page 178).
v
(Trained service technician only) System board
(see“Removing the system board” on page 258
and “Installing the system board” on page 261).
2011000 PCI PERR.
1. Check the riser-card LEDs.
2. Reseat all affected adapters and riser cards.
3. Update the PCI adapter firmware.
4. Replace the affected adapters and riser cards
(see “Removing a ServeRAID adapter” on page
176 and “Installing a ServeRAID adapter” on page
178).
5. (Trained service technician only) Replace the
system board (see“Removing the system board”
on page 258 and “Installing the system board” on
page 261).
Chapter 3. Diagnostics
35