IBM System x3100 M4, Problem Determination And Service Manual

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Diagnostic programs and messages
The diagnostic programs are the primary method of testing the major components
of the server. As you run the diagnostic programs, text messages are displayed on
the screen and are saved in the test log. A diagnostic text message indicates that a
problem has been detected and provides the action you should take as a result of
the text message.
Make sure that the server has the latest version of the diagnostic programs. To
download the latest version, go to http://www.ibm.com/supportportal/.
Utilities are available to reset and update the diagnostics code on the integrated
USB flash device, if the diagnostic partition becomes damaged and does not start
the diagnostic programs.
The DSA diagnostic programs collect information about the following aspects of the
system:
v
System configuration
v
Network interfaces and settings
v
Hardware inventory, including PCI and USB information
v Drive health information
v
SAS/SATA RAID and controller configuration
v Event logs for ServeRAID controllers and service processors
The DSA diagnostic programs can also provide diagnostics for the following system
components, if they are installed in the system:
v
Intel Dual Gigabit Ethernet
v
Optical drives
v
Hard disk drives
v
SAS/SATA RAID controller
v Integrated management module II (IMM2)
v
Trusted Platform Module chip
v Memory
v
Microprocessor
For more information and to download the utilities, go to http://www.ibm.com/
systems/support/supportsite.wss/docdisplay?brandind=5000008&lndocid=SERV-
DSA.
Running the diagnostic programs
If the diagnostic programs do not detect any hardware errors but the problem
remains during normal server operations, a software error might be the cause. If
you suspect a software problem, see the information that comes with your software.
A single problem might cause more than one error message. When this happens,
correct the cause of the first error message. The other error messages usually will
not occur the next time you run the diagnostic programs.
Exception: If multiple error codes or LEDs indicate a microprocessor error, the
error might be in a microprocessor or in a microprocessor socket. See
“Microprocessor problems” on page 86 for information about diagnosing
microprocessor problems.
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IBM System x3100 M4 Type 2582: Problem Determination and Service Guide