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IBM SUREMARK TF6, User Manual

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Chapter 5. Testing and problem analysis

DANGER

To avoid a shock hazard, do not connect or disconnect any cables
or perform installation, maintenance, or reconfiguration of this
product during an electrical storm.

DANGER

To avoid shock hazard:

The power cord must be connected to a proper ly wired and
earthed receptacle.

Any equipment to which this product will be attached must also
be connected to properly wired receptacles.

Note:

For translations of these safety notices, see

IBM Safety Information—Read

This First

, GA27-4004.

Testing the printer

When you power ON the SureMark printer, it runs a power-on self-test (POST). If
the POST finds no errors, the printer is ready for operation. Follow this procedure to
determine if there are errors.

Note:

Never connect or disconnect the printer when power is applied (when LEDs
are ON).

1. If the printer is powered ON, power OFF the printer and power it ON again.

v

If the printer is attached to the system with the EIA-232 cable or the standard
USB cable with a power brick, disconnect the power cord, then reconnect the
power cord to a properly wired and grounded power source.

v

If the printer is attached to the system with the RS-485 cable, power OFF the
POS system, and then power ON the system, which also powers ON the
printer.

v

If the printer is attached to the system with a powered USB cable, the USB
attached printer can be hot-plugged.

Updated April 2, 2009

© Copyright IBM Corp. 1997, 2006

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Summary of Contents for SUREMARK TF6

Page 1: ...SureMark 4610 Printers User s Guide for Models TI1 TI2 TI3 TI4 TI8 TI9 TG3 TG4 TG8 TG9 TF6 and TM6 GA27 4151 07 Updated April 2 2009...

Page 2: ......

Page 3: ...SureMark 4610 Printers User s Guide for Models TI1 TI2 TI3 TI4 TI8 TI9 TG3 TG4 TG8 TG9 TF6 and TM6 GA27 4151 07 Updated April 2 2009...

Page 4: ...ions A form for reader s comments is also provided at the back of this publication If the form has been removed address your comments to IBM Corporation Retail Store Solutions Information Development...

Page 5: ...GA27 4151 04 June 2001 xviii GA27 4151 04 xviii GA27 4151 03 xix GA27 4151 02 xx Part 1 General information 1 Chapter 1 Introduction 3 Printer overview 3 Description of models 4 Features used with the...

Page 6: ...TI1 and TI2 only 38 Using POSS for Windows to update SureMark printer firmware RS 485 and USB only 39 Using JavaPOS for Windows to update SureMark printer firmware EIA 232 RS 485 and USB 39 Updating...

Page 7: ...mal paper 81 Document insert forms Models TI1 TI2 TI3 TI4 TI8 TI9 TG3 TG4 TG8 and TG9 only 82 Print ribbons Models TI1 TI2 TI3 TI4 TI8 TI9 TG3 TG4 TG8 and TG9 only 83 Expendable supplies 83 Appendix B...

Page 8: ...ormation loading 124 Microcode tolerance MCT information request 125 Setup commands 129 Set print mode 129 Set or cancel double wide mode 130 Set or cancel double high mode 131 Set or cancel underline...

Page 9: ...form feed and cut the paper FF 156 Print and feed paper n lines 156 Print and feed paper using minimum units 156 Print and feed paper in reverse using minimum units 157 Print graphic messages 157 Sel...

Page 10: ...summary 184 Message from the printer 184 Status byte 1 184 Status byte 2 185 Status byte 3 185 Status byte 4 185 Status byte 5 186 Status byte 6 186 Status byte 7 186 Status byte 8 186 Appendix E Upl...

Page 11: ...tement 207 Japanese power line harmonics compliance statement 207 Japanese Voluntary Control Council for Interference VCCI statement 207 Korean communications statement 207 Taiwanese Class A warning s...

Page 12: ...Updated April 2 2009 x SureMark Printers User s Guide...

Page 13: ...r 49 23 Printable area of an inserted document portrait 50 24 Printable area of an inserted document landscape 50 25 Opening the ribbon cover 51 26 Ribbon cartridge loading 51 27 Ribbon path around th...

Page 14: ...52 Scanned image organization 170 Updated April 2 2009 xii SureMark Printers User s Guide...

Page 15: ...ommands organized by function 104 15 EIA 232 commands in alphabetical order 108 16 Memory allocation for Models TI8 and TI9 functions 115 17 MCT command definitions 125 18 Fonts for Models TI3 TI4 TG3...

Page 16: ...Updated April 2 2009 xiv SureMark Printers User s Guide...

Page 17: ...ng instructions are also included v Chapter 5 Testing and problem analysis provides information on testing and on problem determination Part 3 Models TF6 and TM6 on page 69 contains information that i...

Page 18: ...SK2T 0331 Current versions of Retail Store Solutions documentation and downloadable diskettes are available on our Web site See Resources on the Internet on page 44 for information about accessing th...

Page 19: ...European Union It also includes other edits based on user feedback Web only update GA27 4151 06 December 2005 This update provides new and updated commands and programming information and more referen...

Page 20: ...Models TI3 and TI4 Changes for this edition include v Because there are important differences between Models TF6 and TM6 which are single station SureMark printers and the thermal impact SureMark pri...

Page 21: ...information for the support of a USB logic card Information that was added includes v USB connector pin assignments on page 92 v USB information has been added to Voltage conversion circuitry on page...

Page 22: ...and driver requirements and application requirements v Code page definitions on page 92 Code page 850 which is resident in Model TI1 and TI2 has been replaced in this document by code page 858 which...

Page 23: ...Part 1 General information This part contains descriptions of the SureMark printers and information about installing the printers Updated April 2 2009 Copyright IBM Corp 1997 2006 1...

Page 24: ...Updated April 2 2009 2 SureMark Printers User s Guide...

Page 25: ...I9 TG8 TG9 11 Models TF6 and TM6 12 Power requirements 12 Hardware requirements 13 Software requirements 13 Operating system requirements 13 Application requirements 14 Resident code pages 15 Bar code...

Page 26: ...85 EIA 485 interfaces Note RS 232 and EIA 232 are synonymous EIA 232 is used throughout this document RS 485 and EIA 485 are synonymous RS 485 is used throughout this document v Support for Universal...

Page 27: ...nsertion check handling and scanning of both sides of the full length of the document Models TF6 and TM6 Smaller models that contain only a thermal customer receipt station Because there is no documen...

Page 28: ...lly equivalent to Model TG4 but with Depot warranty Depot repair IOR 24x7 9x5 4610 DI3 Functionally equivalent to Model TI3 but with Depot warranty Depot repair IOR 24x7 9x5 4610 DI4 Functionally equi...

Page 29: ...I2 can no longer be ordered Because these are not currently being manufactured they do not support some functions that are on the current models v Models TI3 TI4 TI8 TI9 TG3 TG4 TG8 and TG9 have a the...

Page 30: ...ermal impact printers The single station SureMark printers are designed to provide a cost effective printer in environments that do not require document printing and check processing The single statio...

Page 31: ...e for ordering the RS 485 cable If you plan to use USB communications you are responsible for ordering one of the following v A powered USB cable The 3 8 m USB cable for a distributed configuration is...

Page 32: ...odels TI8 TG8 TI9 and TG9 only 115 200 bps RS 485 operates at a 187 5 Kbps baud rate USB supports data rates up to 12 Mbps Temperature and humidity limits Shipping 40 to 60 C 40 to 140 F with 5 to 100...

Page 33: ...out paper 190 5 mm 7 5 in 140 mm 5 5 in 255 mm 10 in 190 5 mm 7 5 in 200 5 mm 7 9 in Figure 2 SureMark printer dimensions Models TI1 TI2 TI3 TI4 TG3 and TG4 199 5 mm 7 9 in 153 4 mm 6 0 in 255 mm 10 i...

Page 34: ...ct SureMark printers and Figure 6 on page 19 for single station SureMark printers Connector J2 has the following pin functions Table 2 J2 connector pin assignments Pin Signal 1 24 V dc 2 Not Connected...

Page 35: ...ng the EIA 232 interface attach thermal impact SureMark printers to systems that are running one of these operating systems v Windows XP Professional v Novell Linux Point of Service NLPOS v IBM Retail...

Page 36: ...T 4 0 with POSS for Windows OPOS and JavaPOS support from POS Suite V1 0 or later When using the USB interface attach single station SureMark printers to systems that are running one of these operatin...

Page 37: ...hermal and two impact can be downloaded if desired using diskettes that are available on the Web See Resources on the Internet on page 44 for more information about downloading diskettes Bar codes Sur...

Page 38: ...Updated April 2 2009 16 SureMark Printers User s Guide...

Page 39: ...Baud rate selection 30 EIA 232 communications protocol selection 30 DTR DSR control 30 XON XOFF control 30 USB communication mode 31 USB selection 31 Before installing an IBM SureMark printer be sure...

Page 40: ...I9 TG9 check the settings on the EIA 232 mode switch which is near the rear cable connections See Figure 5 for thermal impact printers See Figure 6 on page 19 and Figure 7 on page 19 for single statio...

Page 41: ...2 only EIA 232 port RS 485 port Cash drawer connector Figure 6 Cable connectors for single station SureMark printers View is from the bottom rear of the printer 1 2 3 OF F 4 EIA 232 mode switches Cash...

Page 42: ...on page 24 f Lift the system unit rear cover and attach any cables from the printer to the system unit If this is a EIA 232 attached printer reattach the brick power cord if you had to detach it to r...

Page 43: ...Go to Chapter 5 Testing and problem analysis on page 61 for thermal impact printers or Chapter 7 Testing and problem analysis Models TF6 and TM6 on page 75 for single station printers and run the offl...

Page 44: ...he correct ports Power supply port Powered USB port Standard USB port Cash drawer connector Figure 10 USB ports for single station SureMark printers View is from the bottom rear of the printer Cash dr...

Page 45: ...r roll into the printer See Paper loading on page 53 for thermal impact SureMark printers or Paper loading on page 71 for single station SureMark printers 12 Installation is now complete Go to Chapter...

Page 46: ...stem off and disconnect the EIA 232 power supply if connected See Figure 5 on page 18 2 If you have a video display on an integrated system a Move the display on its arm to the side and remove any tap...

Page 47: ...er on the system unit Knockout Section Display Filler Printer Filler Alignment Ring Display Filler Keyboard Filler Tab Locking Lever Cable Figure 13 Installing the fillers for EIA 232 RS 485 systems U...

Page 48: ...rinters 1 Disconnect the power brick from the printer if connected 2 Place the display filler appropriate for the video display on the system unit See Figure 14 on page 27 3 If you have a short keyboa...

Page 49: ...er Printer Filler Alignment Ring DisplayFiller KeyboardFiller Knockout Section Tab Locking Lever Cable Figure 14 Installing the fillers for USB systems Updated April 2 2009 Chapter 2 Installation inst...

Page 50: ...EIA 232 settings switch Set the switch as follows Switch 1 OFF 9600 bps Switch 1 ON 19 200 bps The printer normally ships with switch 1 in the OFF position which selects the 9600 bps baud rate EIA 23...

Page 51: ...ge from the printer on page 184 for the format of printer to system messages which include a byte count status bytes and optional extended status bytes or user data Transparent mode should always be u...

Page 52: ...nications protocol selection SureMark printers support the EIA 232 protocol using either DTR DSR or XON XOFF to control data transmission XON XOFF mode uses system and printer software to control the...

Page 53: ...Real time requests on page 175 When disabled X 10 X 11 or X 13 can occur within messages The values are not bit exclusive ORed with X 21 because no transform occurs for such values within messages as...

Page 54: ...Updated April 2 2009 32 SureMark Printers User s Guide...

Page 55: ...5 and USB 39 Automatic update 39 Command line utility AipFlash46s 40 Updating SureMark firmware using temporary EIA 232 attachment 40 Limitation on updating firmware 41 Emulating the IBM Model 3 or Mo...

Page 56: ...ence service diskettes Models TI1 and TI2 only Offline configurations for Models TI8 TI9 TG8 TG9 You must use the calibration procedure to calibrate the scanner You must have power ON and paper instal...

Page 57: ...r an RS 485 connection Select EIA 232 4610 Printer Test for an EIA 232 connection 4 If another system is attached select the system whose printer you want to adjust This is unnecessary when there is n...

Page 58: ...3 Bottom line top insert Press the key 1 9 that corresponds to the pair of H s that appear to be most aligned 5 selected line CHARACTER ALIGNMENT PROCEDURE Measure from the top edge of this paper to t...

Page 59: ...r EIA 232 RS 485 and USB operation Refer to the README file in this package for details on how to run these utilities Proportional font conversion utility As part of its support for proportional fonts...

Page 60: ...ete the firmware update a Press Enter OK at the logo screen to proceed b Choose connection type RS 485 or EIA 232 For EIA 232 connections also make the following selections refer to the communications...

Page 61: ...powered off and back on 3 To update the firmware manually enter the AIPFLD46 EXE S slot_number P port_number F microcode_file Q command to update the SureMark firmware where slot_number SureMark slot...

Page 62: ...diskettes to update SureMark firmware for configurations that do not have a floppy diskette drive and PC display and keyboard you must provide a temporary EIA 232 attachment to a host PC that does ha...

Page 63: ...st be considered when using the SureMark printer to emulate the Model 3 or Model 4 printer v Printing the face of checks requires application changes franking the back of checks should not v Printing...

Page 64: ...current position open and close the paper cover Printing immediately restarts Printing buffer data on single station printers To print the buffer data from the beginning 1 Open the top cover The LED...

Page 65: ...in emulation mode However because the Epson printer prints at 180 dpi and the SureMark prints at 200 dpi the emulated printout will be smaller v Emulation of page mode is not supported on the SureMark...

Page 66: ...e for additional information Resources on the Internet The IBM Retail Store Solutions Web site at http www ibm com solutions retail store support contains publications for the SureMark printer The Web...

Page 67: ...testing and problem determination information for the thermal impact SureMark printers Models TI1 TI2 TI3 TI4 TI8 TI9 TG3 TG4 TG8 TG9 All references to Model TI3 pertain to Model TG3 references to TI4...

Page 68: ...Updated April 2 2009 46 SureMark Printers User s Guide...

Page 69: ...sensor When this LED blinks the DI station is waiting for you to insert a document The topmost button is the customer receipt paper feed button Press this button to advance the CR paper The lower but...

Page 70: ...TG9 Insertion of Check for MICR Reading and Franking Insertion of Check for Printing the Face 4001 19 Pay To The Order Of Memo Dollars Endorse Here Do Not Sign Write Stamp Below This Line For Financia...

Page 71: ...erted document for both portrait and landscape Insertion of Document Side Load Print Position Figure 21 Inserting checks or documents in a Model TI2 or TI4 printer Figure 22 Side insertion of document...

Page 72: ...Figure 23 Printable area of an inserted document portrait Figure 24 Printable area of an inserted document landscape Updated April 2 2009 50 SureMark Printers User s Guide...

Page 73: ...easily load a ribbon 2 If there is already a ribbon cartridge installed remove it by lifting it straight up Note You might need to grasp the body of the cartridge rather than the top to remove it Fig...

Page 74: ...to place on the printer guides Once the cartridge is in place turn the knob until the ribbon slides into place between the print head and the ribbon shield See Figure 27 for correct ribbon positioning...

Page 75: ...paper roll into the paper roll bucket as shown The leading edge of the paper should come from the direction of the front of the printer and go across the top of the roll as shown in the diagram If it...

Page 76: ...t paper out of the printer with the paper access cover closed This disengages the paper feed The paper feed motor must then catch up before the printer can feed the paper which causes missing lines or...

Page 77: ...he document a Remove the document b Replace the lower document insert cover c You are finished with this procedure v If you can not remove the document continue with Step 3 3 Lift up the tab on the le...

Page 78: ...pen the ribbon cover 2 Move the impact printhead to its rightmost position 3 Rotate the document sensor assembly towards the front of the printer to expose the MICR read head 4 Use a cotton swab that...

Page 79: ...1 Open the paper cover 2 Using a cotton swab soaked in isopropyl alcohol gently wipe the print head several times on its print line and on the surrounding area See Figure 33 on page 58 MICR Read Head...

Page 80: ...mprove after cleaning the thermal print head call for service Thermal Print Line Detailed View of Thermal Printhead Paper Cover Figure 33 Print head and print line area Models TI1 TI2 TI3 TI4 TI8 TI9...

Page 81: ...se the glass scanner surface See Figure 34 4 Use a cotton swab that is lightly soaked with alcohol to wipe any residue from the scanner glass surface 5 Gently return the scanner registration plate to...

Page 82: ...rt a check The folded edge should be up or inserted first and the right edge should be against the right side of the paper path Press the DI button to automatically advance the paper to the ready posi...

Page 83: ...T If the POST finds no errors the printer is ready for operation Follow this procedure to determine if there are errors Note Never connect or disconnect the printer when power is applied when LEDs are...

Page 84: ...verify that your printer has printed correct information for your model and configuration v MICR reader enabled and check flipper enabled Model TI2 TI4 TI8 TI9 TG4 TG8 TG9 v Optical scanner enabled Mo...

Page 85: ...rinted correct information for your model and configuration v MICR reader enabled and check flipper enabled Model TI2 TI4 TI8 TI9 TG4 TG8 TG9 v Optical scanner enabled Model TI8 TI9 TG8 TG9 v Full che...

Page 86: ...on appears only when the EIA 232 interface is used The value can be either DTR DSR or XON XOFF depending on the EIA 232 switch settings See EIA 232 communication mode selections all models except TI8...

Page 87: ...Model TI2 TI4 TI8 TI9 TG4 TG8 or TG9 detects noise it prints a message on the customer receipt below the magnetic characters from the check Figure 37 and Figure 39 on page 66 are examples actual numbe...

Page 88: ...Customer Receipt Feed button and Document Feed button to enter offline mode 2 Release both buttons when the Printer Ready indicator begins to blink 3 Open the customer receipt cover then close it The...

Page 89: ...ll amount of paper v Check the document insert station print head and paper path for any obstructions v Check that the paper and ribbon covers are closed Checks not flipping Go to Clearing jams in the...

Page 90: ...Updated April 2 2009 68 SureMark Printers User s Guide...

Page 91: ...Part 3 Models TF6 and TM6 This part contains operational testing and problem determination information for SureMark printer Models TF6 and TM6 Updated April 2 2009 Copyright IBM Corp 1997 2006 69...

Page 92: ...Updated April 2 2009 70 SureMark Printers User s Guide...

Page 93: ...al button functions Paper loading 1 Open the paper cover 2 If there is any unused paper or if there is an empty paper roll core in the paper roll holder inside the printer remove it before inserting a...

Page 94: ...paper and verify that the paper is feeding correctly Feed 30 cm about 1 ft of paper through to test for correct alignment Attention Do not pull the receipt paper out of the printer with the paper acce...

Page 95: ...nt head several times on its print line and on the surrounding area See Figure 42 3 Wipe off any residual alcohol with a dry swab If print quality does not improve after cleaning the thermal print hea...

Page 96: ...Updated April 2 2009 74 SureMark Printers User s Guide...

Page 97: ...POST finds no errors the printer is ready for operation Follow this procedure to determine if there are errors Note Never connect or disconnect the printer when power is applied when the LED is on 1 I...

Page 98: ...ton for 5 seconds The LED indicator will make one quick flash followed by a pause The beeper will make a short single tone periodically Note The paper feed button is the small button next to the LED 3...

Page 99: ...models except TI8 TI9 TG8 TG9 on page 28 6 The feature enabled lines will appear only when a feature is installed 7 This section contains the test pattern 8 This section contains printer usage statis...

Page 100: ...If connected to a system using the RS 485 communication port check that the system is powered on and cable 7 is connected v If using the EIA 232 communication port or a USB port with a power brick ch...

Page 101: ...Part 4 Appendixes Updated April 2 2009 Copyright IBM Corp 1997 2006 79...

Page 102: ...Updated April 2 2009 80 SureMark Printers User s Guide...

Page 103: ...in maximum for single station SureMark printers Thickness 0 0457 0 094 mm 0 0018 0 0037 in operating thickness range Important Paper has a significant manufacturing tolerance and nominal paper designa...

Page 104: ...m 2 in Maximum thickness of multipart forms 0 47 mm 0 0185 in Maximum thickness of front sheet multipart forms 0 08 mm 0 003 in Minimum thickness of single part form 0 10 mm 0 004 in Maximum thickness...

Page 105: ...from Infotech Inc 2215 29th Street SE B 1 Grand Rapids MI 49508 Phone 616 452 5444 Fax 616 452 5499 Attention Using an inferior grade of ribbon can affect print quality and the life of print heads and...

Page 106: ...Updated April 2 2009 84 SureMark Printers User s Guide...

Page 107: ...anner cleaning as required Model TI8 TI9 TG8 TG9 only See Document scanner cleaning Model TI8 TI9 TG8 TG9 on page 59 4 Thermal Printhead Cleaning as required The thermal printhead can be cleaned whene...

Page 108: ...Updated April 2 2009 86 SureMark Printers User s Guide...

Page 109: ...nergizing the elements dots are formed Thermal printers print dot rows horizontally across the page 576 dots make up a single dot row across the paper Printing continues row by row until the entire ch...

Page 110: ...performance when printing a customer receipt is not noticeably affected The reduced print speed is based on the number of print dots that are turned on for a given print line which is defined as dot...

Page 111: ...true of graphics or APA messages which require a significant amount of transmission and processing time Flash memory can also be used as a storage place for customer data This data could be journal d...

Page 112: ...rial I O Channel Attachment Information which is available from IBM Industry Corporate Relations Cash drawer connector pin assignments The SureMark printers have a single cash drawer connector This co...

Page 113: ...the cable part number EIA 232 parameters Protocol DTR DSR mode or XON XOFF mode Dip switch selectable Baud rate 9600 or 19 200 kbps Dip switch selectable Start 1 bit Data 8 bits Parity None Stop 1 bi...

Page 114: ...pin assignments Pin Signal 1 Ground 24 V dc 2 24 V dc 3 Ground Vbus 4 Plus data 5 Minus data 6 Vbus 5 V dc 7 24 V dc 8 Ground 24 V dc See Description of models on page 4 for the cable part numbers Cod...

Page 115: ...Generic code page Pt Hex1st 2nd C tm sm R Figure 44 Printer s resident character set generic code page Updated April 2 2009 Appendix C Technical information 93...

Page 116: ...Code page 437 Figure 45 Code Page 437 Updated April 2 2009 94 SureMark Printers User s Guide...

Page 117: ...1 2 3 4 5 6 7 8 9 4_ A B C D E F G H I J K L M N O 5_ P Q R S T U V W X Y Z 6_ a b c d e f g h i j k l m n o 7_ p q r s t u v w x y z 8_ 9_ S s A_ G g i C_ E_ F_ H I Hex1st 2nd B_ I C D_ Figure 46 Co...

Page 118: ...Code page 860 Figure 47 Code Page 860 Updated April 2 2009 96 SureMark Printers User s Guide...

Page 119: ...Code page 863 Figure 48 Code Page 863 Updated April 2 2009 Appendix C Technical information 97...

Page 120: ...ere are three font sizes for the resident character set on Models TI3 TI4 TI8 TI9 TG3 TG4 TG8 TG9 TF6 and TM6 only fonts A and B are available for Models TI1 and TI2 v Font A is 10 dots wide 20 dots h...

Page 121: ...thermal printing fonts can be scaled up to eight times the defined width and eight times the defined height The scaling factor for the width does not have to equal the scaling factor for the height F...

Page 122: ...g on page 133 2 User defined characters greater than 9 dots high can not be printed in landscape mode 3 The portrait document print line is 80 35 mm 3 16 inches long There are 474 half dots per line f...

Page 123: ...uble high mode 131 Set or cancel underline mode 131 Set or cancel overline mode 131 Set or cancel invert mode 131 Set or cancel emphasized printing 132 Select maximum print speed 132 Set or cancel uni...

Page 124: ...everse using minimum units 157 Print graphic messages 157 Select and print a graphics logo command 157 Print predefined graphics logo command 159 Print predefined messages 159 Miscellaneous commands 1...

Page 125: ...is information applies only to SureMark printers that attach to a POS system with an EIA 232 cable connection If you use the RS 485 or USB communications interface refer to either the SureMark driver...

Page 126: ...ase flash EPROM sector ESC n or X 1B23 n 123 Send checksum of flash EPROM sector ESC n or X 1B22 n 124 Microcode tolerance MCT information loading ESC M n h l or X 1B4D n h l 124 Microcode tolerance M...

Page 127: ...r ESC BEL n1 n2 or X 1B07 n1 n2 143 Enable disable upside down printing ESC n or X 1B7B n 144 Select character size for scalable fonts GS n or X 1D21 n 145 Fix font matrix ESC n or X 1B3A n 146 Print...

Page 128: ...nt head location ESC n or 1B3C n 160 Paper cut DI eject ESC i or ESC m X 1B69 or X 1B6D 161 Generate drive pulse for cash drawer ESC p m n1 n2 or X 1B70 m n1 n2 161 Retrieve the flash storage ESC 4 n1...

Page 129: ...leased ESC 7 or X 1B37 177 Page Mode Printing Commands Select page mode ESC L or X 1B4C 177 Select standard mode ESC S or X 1B4f 177 Select printable area ESC X or X 1B58 x y dx dy 178 Select printing...

Page 130: ...st printer ID GS or X 1D49 01 112 Fix font matrix ESC n or X 1B 3A n 146 Flash storage write ESC n1 n2 data or X 1B27 n1 n2 data 123 Flip check ESC 5 or X 1B35 166 Generate drive pulse for cash drawer...

Page 131: ...Undefined 40 Reset printer 41 Enable unsolicited status 42 Disable unsolicited status 43 Disable transparent XON XOFF 175 Re initialize the printer ESC or X 1B40 142 Request document length for lands...

Page 132: ...ecksum of flash EPROM sector ESC n or X 1B22 n 124 Select maximum print speed ESC n or X 1B 2F n 132 Set code page ESC t n or X 1B74 n 135 Set document length for landscape print GS c 1 n where n is 2...

Page 133: ...1 y1 dx1 dy1 x2 y2 dx2 dy2 x3 y3 dx3 dy3 tagdata 169 Tab to next tab stop HT or X 09 160 Thermal code page MCT commands see Table 17 on page 125 119 Verify previous commands completed X 1B 00 80 00 11...

Page 134: ...turn 8 bytes of printer status plus 5 bytes of printer specific information Status byte 5 bit 0 is set to 1 when responding to the extended address command See Status summary on page 184 where Byte 1...

Page 135: ...X 31 Reserved Bit 6 Set to 1 when two color printing is enabled Bit 7 Set to 1 when the printer is in Model 4 emulation mode Byte 4 Second byte of features Bit 0 Set to 1 when printer is set for 58 m...

Page 136: ...ry erasing the sector is necessary only when writing to an address that has already been written to v For user defined thermal and impact characters new characters can be added if they have the same m...

Page 137: ...16 Memory allocation for Models TI8 and TI9 functions Function Default memory allocation MCT location User defined impact characters 64 KB X A0 User defined thermal characters 64 KB X A1 Logos 64 KB X...

Page 138: ...and its remaining data is processed as print data This command should be sent only when the data buffer is empty See the description of bit 6 in Status byte 2 on page 185 Images for the thermal logo...

Page 139: ...be included in the data Purpose To store predefined messages This cuts transmission time This is where you can store the header and the trailer of receipts for example Remarks v After a GS occurs all...

Page 140: ...ect character for reprinted lines on page 142 Set sheet eject length on page 138 Select and print a graphics logo command on page 157 v This command should be sent only when the data buffer is empty S...

Page 141: ...ct print head To redefine a code page you must erase and reprogram both of them v Thermal height must be even v There is no way to redefine one character only You must redefine a whole code page v If...

Page 142: ...ng defined 1 User defined thermal code page 1 3 User defined thermal code page 3 n The beginning ASCII address of the characters being defined m The ending ASCII address of the characters being define...

Page 143: ...through 31 are reserved for EIA 232 functions and can not be defined v See Appendix F Proportional fonts on page 189 for suggestions about how to implement proportional fonts Limitations The memory re...

Page 144: ...dth The total number of data bytes for this command is 2 character width 1 m n Each slice is defined with two bytes the most significant bit MSB of each slice is the bottom of the character 0000111100...

Page 145: ...images Flash storage write EIA 232 Syntax ESC n1 n2 data or X 1B 27 n1 n2 data where n1 number of data bytes to store n2 3 byte address where data bytes are to be stored Error Conditions Flash EPROM l...

Page 146: ...ow erasing is finished and the command is complete The flash EPROM is guaranteed for a minimum life of 100 000 write erase commands by the Flash manufacturer Send checksum of flash EPROM sector EIA 23...

Page 147: ...value or rejected Error Conditions EPROM load error Microcode tolerance MCT information request EIA 232 Syntax ESC S n or X 1B 53 n where n Microcode tolerance MCT information that is being requested...

Page 148: ...0 16x32 25 29 19 1D Reserved ATTENTION Changing these values might damage the printer 30 1E Mode options Bits 0 12 Reserved for future use should be left at 1 Bit 13 DI portrait mode only v 1 Line fee...

Page 149: ...g these values might damage the printer 160 A0 User defined impact character memory allocation X 0001 X 0000 X FFFF 161 A1 User defined thermal character memory allocation X 0001 X 0000 X FFFF 162 A2...

Page 150: ...predefined location DX3 191 BF Scan1 storage template 1 predefined location DY3 192 C0 Scan1 storage template 2 predefined location X0 193 C1 Scan1 storage template 2 predefined location Y0 194 C2 Sca...

Page 151: ...unction Bit 0 Bit 1 Thermal Impact LSB 0 Char Page 0 See Below See Below yes yes 1 Char Page 1 See Below See Below yes yes 2 Overline Cancel Set yes no 3 Emphasized Cancel Set yes yes 4 Double high Ca...

Page 152: ...dots per inch resident characters 1 2 mm 2 5 mm Font B dot density of 120 half dots per inch resident characters 1 5 mm 2 5 mm Emphasized printing enable and disable and font A or font B selection mus...

Page 153: ...e mode EIA 232 Syntax ESC n or X 1B 2D n where n 00 Cancel underline mode n 01 Set underline mode Default n 00 Remarks This is valid in the customer receipt station only Set or cancel overline mode EI...

Page 154: ...imum selected speed This will increase the quality of the printing and lower the current draw from the power supply when printing high density images such as dark logos v This is the maximum speed bei...

Page 155: ...e the length of the document in the Landscape Print station Remarks v Not supported on printer Models TI1 and TI2 v Document length data is sent in status bytes 9 and 10 v Status byte 5 bit 3 is sent...

Page 156: ...0 n where n Specifies the print station Bit Station LSB 0 Reserved 1 Customer Receipt Station 2 Document Station Portrait Mode 3 Document Station Landscape Mode 4 Reserved 5 Reserved 6 Reserved MSB 7...

Page 157: ...pacing EIA 232 Syntax ESC SP n or X 1B20 n where n The number of dot spaces in the thermal print station or half dot spaces in the impact print station Default n 03 Maximum n 08 Remarks If you select...

Page 158: ...the thermal receipt station this would set line feeding to 25 steps line In the impact document portrait station this would be set to 6 steps line Note Spacing in the document portrait is actually 8...

Page 159: ...able and disable full character color printing within a print line This enables you to print one word in a different color v This command can be used up to 8 times in a line when full character color...

Page 160: ...not lost when the printer is reset Set horizontal tab positions EIA 232 Syntax ESC D n1 n2 NUL NUL or X 1B44 n1n2 0000 where n1 The high order byte dot offset for the horizontal tab n2 The low order b...

Page 161: ...er Set print station parameters on page 136 Set relative position EIA 232 Syntax ESC 5C h n1 n2 or X 1B5C n1 n2 where n1 The high order byte of the dot offset from the left margin n2 The low order byt...

Page 162: ...mand is only valid in the cash receipt station v This command is not supported for Models TI1 and TI2 v The command is ignored if the printer is not left aligned when the command is received v If the...

Page 163: ...ument error is sent to the system The system continues to wait for a document to be inserted Wait Time x 0 5 seconds y Delay from the time the document is detected until it is grabbed by the printer s...

Page 164: ...where n The ASCII representation of the character printed in the first character position on the print line when recovering from a home error This occurs in impact print stations only Default n 2A hex...

Page 165: ...uttons EIA 232 Syntax ESC c 5 n or X 1B 63 35 n where n 0 Enables feed buttons n 1 Disables feed buttons Default n 0 Purpose To disable the feed buttons while in the middle of a transaction Remarks If...

Page 166: ...calculated as n1 0 1 seconds v To stop a beep command early send the Disable Beeper command v Timed beeps can be chained together They can also be downloaded as canned messages v A value of n2 X 2F i...

Page 167: ...ble 20 Width and height for scalable fonts Four MSBs in hex Character Width Four LSBs in hex Character Height 0 As defined 0 As defined 1 2 defined width 1 2 defined height 2 3 defined width 2 3 defin...

Page 168: ...by this command then the character will be centered in the space Print logo inline This command is not supported for Models TI1 and TI2 EIA 232 Syntax GS J d n1 n2 data or X 1D 4A d n1 n2 data where d...

Page 169: ...s to be defined Purpose To enable two color printing and select the print parameters that are best suited for the paper selected Remarks v New parameters will be defined as new color papers become ava...

Page 170: ...ired number is reached for UPC A UPC E JAN13 and JAN8 v Excess characters will be discarded v A check digit will be generated if one is not supplied for UPC A JAN13 and JAN8 v Check digits will be fig...

Page 171: ...C 12 13 D 13 14 E 14 15 F 15 16 10 0 0 16 17 11 1 1 17 18 12 2 2 18 19 13 3 3 19 20 14 4 4 20 21 15 5 5 21 22 16 6 6 22 23 17 7 7 23 24 18 8 8 24 25 19 9 9 25 26 1A 26 27 1B 27 28 1C 28 29 1D 29 30 1E...

Page 172: ...50 32 R R 50 51 33 S S 51 52 34 T T 52 53 35 U U 53 54 36 V V 54 55 37 W W 55 56 38 X X 56 57 39 Y Y 57 58 3A Z Z 58 59 3B 59 60 3C 60 61 3D 61 62 3E 62 63 3F _ _ 63 64 40 MUL 64 65 41 SOH a 65 66 42...

Page 173: ...86 87 57 ETB w 87 88 58 CAN x 88 89 59 EM y 89 90 5A SUB z 90 91 5B ESC 91 92 5C FS 92 93 5D GS 93 94 5E RS 94 95 5F US DEL 95 96 60 FNC3 FNC3 96 97 61 FNC2 FNC2 97 98 62 SHIFT SHIFT 98 99 63 CODE C...

Page 174: ...00 CODE 128C X 1D 68 X 07 35 34 35 35 35 36 35 37 35 38 35 39 00 CODE 93 X 1D 68 X 08 31 32 33 34 35 36 00 Reserved X 1D 68 X 0A FF Select horizontal size of bar code EIA 232 Syntax GS w n or X 1D77...

Page 175: ...n X 00 Remarks Only resident character sets are used v Font A 10 dots W 20 dots H or 1 25 mm 2 5 mm v Font B 12 dots W 24 dots H or 1 5 mm 3 0 mm Note The last valid value is kept when an invalid val...

Page 176: ...l increment status byte 6 The maximum number of characters to be encoded is 1000 Error Conditions If the encoder detects an error status byte 7 bit 2 will be set This may happen when the amount of dat...

Page 177: ...as possible to the ratio However the maximum width of an image is 12 columns and the maximum height is 90 rows Enable PDF417 truncation EIA 232 Syntax GS T n or X 1D 54 n where n Whether to enable tr...

Page 178: ...and Print form feed and cut the paper FF EIA 232 Syntax FF or X 0C Purpose Prints data in the print buffer and feeds the paper in the customer receipt station or document insert station by a preset am...

Page 179: ...n at the top cover This replaces the Open Throat command for full check scan TI9 TG9 printers Limitations v This command is valid only for the document station v This command is valid only for Models...

Page 180: ...3 Release the buffer Note When the buffer is held care must be taken to avoid exceeding the capacity of the printer memory see Table 23 Table 23 Buffer sizes 4610 model Buffer size TI1 TI2 2 KB Tx3 Tx...

Page 181: ...se To print predefined all points addressable print messages Remarks The margin is ignored if it causes the logo to overrun the line length Printing this message in the document station at 150 dpi wil...

Page 182: ...ad location EIA 232 Syntax ESC n or X 1B3C n where n The print head position 00 Document home position 01 Open document throat position On Models TI3 TI4 TI8 TG3 TG4 and TG8 the DI station throat will...

Page 183: ...milliseconds n2 Pulse width off time n2 2 milliseconds Purpose To open one of the cash drawers attached to the printer Remarks Printing will be suspended while a cash drawer is being opened Retrieve...

Page 184: ...IA 232 Syntax X 10 05 40 2 Perform the Retrieve Printer Usage Statistics command 3 Multiply the returned value by the factor given in Table 24 to get the actual printer statistic Table 24 Retrievable...

Page 185: ...84 see Note 1 and 2 None 94 Remainder values of DI characters printed from 0x87 see Note 1 and 2 None 95 Remainder values of DI paper feed motor steps from 0x88 see Note 2 None 96 Remainder values of...

Page 186: ...trast the low byte of 0x6D and Image Focus the high byte of 0x6E The low byte of 0x6E is reserved for future use it is set to 0xFF The maximum value is127 they are a running average of the quality of...

Page 187: ...CMC7 this byte is always 100 A nominal signal has a strength of 100 v Characters are sent as read from left to right up to a maximum of 65 characters v If no magnetic ink characters are detected a si...

Page 188: ...This command increments the line count status byte 6 Error Conditions Document feed error status byte 7 This bit is set if the inserted check is too long The maximum check length is 10 inches The err...

Page 189: ...e image fails the Image Quality test an error bit will be set in the header information of the retrieved image v When only a partial image or no image is required the X 04 command will take less time...

Page 190: ...ction information MICR amount and so on is sent to the host for approval The remaining flow is based on successful approval 5 Image of the check face is read and stored 6 Check is franked 7 Flip and s...

Page 191: ...e image is not printed If the image is stored in JPEG format then graphics printing is not supported Store scanned image and or select partial image for retrieval EIA 232 syntax X 1B 41 n1 x0 y0 dx0 d...

Page 192: ...lock of the group it is the second half byte indicates the number of blocks in the group If the byte returned is X 14 then the block is the first of a group of four All blocks contain header informati...

Page 193: ...espectively of the defined area or block When n1 0x11 this command allows the user to obtain a partially scanned image without having to spend time storing it into Flash Since the command does not des...

Page 194: ...character Example 3 Method 0x11 Compress partial check image defined by user X 1B 41 11 00 00 00 00 00 64 00 C8 00 Retrieve the image using Retrieve Scanning Image command X 1B 39 00 00 Method 0x11 Co...

Page 195: ...r of blocks that were saved for the image Upper four bits represent the current block number v Future 1 byte Reserved v Tag data ASCII data supplied by the application terminated by a null string Offs...

Page 196: ...p 4 compression 01 200 DPI JPEG compression 02 200 DPI BMP uncompressed 04 200 DPI TIFF file no compression gray scale 10 100 DPI TIFF CCITT compression black and white 11 100 DPI JPEG compression gra...

Page 197: ...error and the error status The system can then decide to cancel or continue printing after the error is corrected The system uses this command to continue printing after the error is corrected 2 32 Ca...

Page 198: ...ends the error to the system as soon as it occurs Note If transparent XON OFF is disabled X 10 X 11 and X 13 can be imbedded in returned status and data See XON XOFF control on page 29 To re enable th...

Page 199: ...Syntax ESC L or X 1B 4C Remarks v Enables page mode printing v Supported on thermal station only v Starting position is set by Set printable area X 1B 57 and Set print direction X 1B 54 commands v In...

Page 200: ...and 800 dots in the vertical direction except Models Tx8 and Tx9 which is 1250 dots in the vertical direction Select printing direction position EIA 232 Syntax ESC T n or X 1B 54 n where n Table 27 Pr...

Page 201: ...s command is ignored v If y is a negative value the current print position will move in the opposite direction Set left margin position standard mode set absolute print position page mode EIA 232 Synt...

Page 202: ...alent convert each to decimal and then use this formula n1 x 256 n2 v To move the position to the left use a negative number v If this number plus the left margin exceeds the printable area the comman...

Page 203: ...the same page or if there is a template that is filled in with each printout Clear print data in page mode EIA 232 Syntax CAN or X 18 Remarks This command deletes all print data in the current printa...

Page 204: ...ted 2 Models TI9 TG9 do not support side insertion Alignment to a particular line can be done using the buttons and the reverse line feed command The printer appears to be hung until an action is take...

Page 205: ...etected the document will be grabbed by the printer and fed to the right margin on the document Because the document is inserted on its side this is at the top of the printer v If a document is not de...

Page 206: ...read command v Print buffer being held v Ribbon cover sensor change v Document feed error Message from the printer A message from the printer has this format Bytes Contents 1 2 Data count X 000A to X...

Page 207: ...is being held Cleared when buffer released 5 Open throat position Set to 1 when the print head is in the open throat position 6 Buffer empty Set to 1 when no print data and no commands are in the buf...

Page 208: ...ed 1 Reserved 2 Reserved 3 Cash drawer status 0 if cash drawer status port pin 3 at ground 4 Print key pressed 1 pressed 5 Reserved Defaults to 1 6 Station selected Set to 1 when document insert stati...

Page 209: ...e application will not have to restart from the beginning The application can send a command to start at the last line that was sent When the EJ upload is enabled all MICR commands will be interpreted...

Page 210: ...Example X 010100010C5E454A204449 Remarks When the next MICR read command is sent after this command is sent the SureMark will send the number of lines that are stored in the printer s memory It will a...

Page 211: ...nment and tab features of the SureMark printer The following topics show how to use the alignment and tab features with proportional fonts Command descriptions are given in EIA 232 command format For...

Page 212: ...haracteristic of the font while still allowing the user to utilize the custom font The following sequence assumes proportional characters have been downloaded and selected for printing The following s...

Page 213: ...characters have been downloaded and selected for printing and that the item description will be left aligned X 1B 44 01 90 01 D6 00 00 The following sequence should be used for each item line The pri...

Page 214: ...Updated April 2 2009 192 SureMark Printers User s Guide...

Page 215: ...s and the method of aligning the data is different Examples of the printed differences that might occur v Logos will appear smaller in emulation mode The logo will still contain the same number of dot...

Page 216: ...panel buttons 1B 64 n ESC d n Print and feed n lines 1B 70 m t1 t2 ESC p m t1 t2 Generate pulse 1B 7B n ESC n Turn upside down printing mode on or off 1C 67 32 m a1 a2 a3 a4 FS g 2 m a1 a2 a3 a4 Read...

Page 217: ...printing The command will be accepted but it has no function There is no paper low sensor on the SureMark The printer will only return out of paper status 1B 74 n Select character code table All chara...

Page 218: ...he Epson single station printer are not supported by the SureMark printer 2400 kbps and 4800 kbps baud 7 bits of data Parity More than one stop bit 25 pin D shell v To attach the printer to a standard...

Page 219: ...e folheto descreve procedimentos de seguran a para a instala o de cabos e conex es em equipamentos el tricos Fare F r du installerer dette produkt skal du l se sikkerhedsforskrifterne i Sikkerhedsfors...

Page 220: ...rja milyen biztons gi int zked seket kell megtenni az elektromos berendez s huzaloz sakor illetve csatlakoztat sakor Pericolo Prima di iniziare l installazione di questo prodotto leggere le informazio...

Page 221: ...be los procedimientos de sequridad para cablear y enchufar equipos el ctricos Varning livsfara Innan du b rjar installera den h r produkten b r du l sa s kerhetsinformationen i dikumentet S kerhetsf r...

Page 222: ...IBM IBM GA27 4004 GA27 4004 Updated April 2 2009 200 SureMark Printers User s Guide...

Page 223: ...GA27 4004 GA27 4004 GA27 4004 GA27 4004 GA27 4004 GA27 4004 IBM Updated April 2 2009 Appendix H Safety information 201...

Page 224: ...Updated April 2 2009 202 SureMark Printers User s Guide...

Page 225: ...rporation Licensing 2 31 Roppongi 3 chome Minato ku Tokyo 106 Japan The following paragraph does not apply to the United Kingdom or any other country where such provisions are inconsistent with local...

Page 226: ...t confirm the accuracy of performance compatibility or any other claims related to non IBM products Questions on the capabilities of non IBM products should be addressed to the suppliers of those prod...

Page 227: ...ation is subject to the following two conditions 1 This device may not cause harmful interference and 2 This device must accept any interference received including interference that may cause undesire...

Page 228: ...2 1 und EN 55022 Klasse A EN 55022 Klasse A Ger te m ssen mit folgendem Warnhinweis versehen werden Warnung dies ist eine Einrichtung der Klasse A Diese Einrichtung kann im Wohnbereich Funkst rungen v...

Page 229: ...rmation Technology Equipment and conforms to the standards set by the Voluntary Control Council for Interference by Technology Equipment VCCI In a domestic environment this product may cause radio int...

Page 230: ...irement All cable ferrites are required to suppress radiated EMI emissions and must not be removed Electrostatic Discharge ESD Attention ESD damage can occur when there is a difference in charge betwe...

Page 231: ...m com ibm environment products prp shtml Espa ol Esta unidad debe reciclarse o desecharse de acuerdo con lo establecido en la normativa nacional o local aplicable IBM recomienda a los propietarios de...

Page 232: ...atment contact your local IBM representative Disposal of IT products should be in accordance with local ordinances and regulations Battery return program This product may contain sealed lead acid nick...

Page 233: ...ut t r cup r e en fin de cycle de vie selon cette norme In accordance with the European Directive 2006 66 EC batteries and accumulators are labeled to indicate that they are to be collected separately...

Page 234: ...www deq state or us lq electronics htm Washington For information about recycling covered electronic devices in the State of Washington go to the Department of Ecology Web site at https fortress wa g...

Page 235: ...7 thermal print head Models TF6 and TM6 73 clearing jams DI station 55 code page command set 135 code pages code page 437 94 code page 858 95 code page 860 96 code page 863 97 code page 865 98 definit...

Page 236: ...ting 183 line feed print 156 EIA 232 commands continued line spacing minimum units 137 maximum print speed 132 MICR read 165 microcode tolerance loading 124 microcode tolerance request 125 miscellaneo...

Page 237: ...matrix 146 flash memory printing 41 usage 89 flash storage retrieve 161 retrieve size 162 flash storage write command 123 flat panel displays 212 flip check command 166 flippable document specificatio...

Page 238: ...ng system requirements 13 overline mode command set or cancel 131 overview 3 P paper cut DI eject command 161 paper width 87 paper document insert specifications 82 paper select thermal 147 paper ther...

Page 239: ...information 197 saved data printing 41 scanned check printout 66 scanned document format 5 scanner cleaning 59 scanner calibration 60 scanner calibration command 173 scanner commands print scanned ima...

Page 240: ...212 TrueType fonts conversion utility 37 U underline mode command set or cancel 131 unidirectional printing command set or cancel 133 unpacking the printer 18 update firmware firmware update diskette...

Page 241: ...d information about products and prices please contact your IBM branch office your IBM business partner or your authorized remarketer When you send comments to IBM you grant IBM a nonexclusive right t...

Page 242: ...O Box 12195 Research Triangle Park NC 27709 9990 _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _...

Page 243: ......

Page 244: ...Updated April 2 2009 GA27 4151 07...

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