IBM Storwize V7000, Troubleshooting And Maintenance Manual

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If there are a number of unfixed alerts, fixing any one alert might become more
difficult because of the effects of the other alerts.
Keep your software up to date
Check for new code releases and update your code on a regular basis.
This can be done using the management GUI or check the IBM support website to
see if new code releases are available:
www.ibm.com/storage/support/storwize/v7000
The release notes provide information about new function in a release plus any
issues that have been resolved. Update your code regularly if the release notes
indicate an issue that you might be exposed to.
Keep your records up to date
Record the location information for your enclosures.
If you have only one system, it is relatively easy to identify the enclosures that
make up the system. Identification becomes more difficult when you have multiple
systems in your data center and multiple systems in the same rack.
The enclosure identifier that is displayed on the front of the display is unique
within a system. However, the identifiers can be repeated between different
systems. Do not rely solely on this identifier.
For each system, record the location of the control enclosure and the location of
any expansion enclosures. It is useful to label the enclosures themselves with the
system name and the management IP addresses.
Subscribe to support notifications
Subscribe to support notifications so that you are aware of best practices and issues
that might affect your system.
Subscribe to support notifications by visiting the IBM support page on the IBM
website:
www.ibm.com/storage/support/storwize/v7000
By subscribing, you are informed of new and updated support site information,
such as publications, hints and tips, technical notes, product flashes (alerts), and
downloads.
Know your IBM warranty and maintenance agreement details
If you have a warranty or maintenance agreement with IBM, know the details that
must be supplied when you call for support.
Have the phone number of the support center available. When you call support,
provide the machine type (always 2076) and the serial number of the enclosure
that has the problem. If the problem does not relate to a specific enclosure, provide
the control enclosure serial number. The serial numbers are on the labels on the
enclosures.
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Storwize V7000: Troubleshooting, Recovery, and Maintenance Guide