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IBM Storwize V7000, Troubleshooting And Maintenance Manual

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CAUTION:
Some laser products contain an embedded Class 3A or Class 3B laser diode.
Note the following information: laser radiation when open. Do not stare into the
beam, do not view directly with optical instruments, and avoid direct exposure
to the beam. (C030)

About this task

Perform the following steps to remove and then replace an SFP transceiver:

Procedure

1.

Carefully determine the failing physical port connection.

Important:

The Fibre Channel links in the enclosures are supported with both

longwave SFP transceivers and shortwave SFP transceivers. A longwave SFP
transceiver has some blue components that are visible even when the SFP
transceiver is plugged in. You must replace an SFP transceiver with the same
type of SFP transceiver that you are replacing. If the SFP transceiver to replace
is a longwave SFP transceiver, for example, you must replace with another
longwave SFP transceiver. Removing the wrong SFP transceiver might result in
loss of data access.

2.

Remove the optical cable by pressing the release tab and pulling the cable out.
Be careful to exert pressure only on the connector and do not pull on the
optical cables.

3.

Remove the SFP transceiver. There are a number of different handling or
locking mechanisms that are used on the SFP transceivers. Some SFP
transceivers might have a plastic tag. If so, pull the tag to remove the SFP
transceiver.

Important:

Always check that the SFP transceiver that you replace matches the

SFP transceiver that you remove.

4.

Push the new SFP transceiver into the aperture and ensure that it is securely
pushed home. The SFP transceiver usually locks into place without having to
swing the release handle until it locks flush with the SFP transceiver. Figure 28
illustrates an SFP transceiver and its release handle.

5.

Reconnect the optical cable.

6.

Confirm that the error is now fixed. Either mark the error as fixed or restart the
node depending on the failure indication that you originally noted.

svc00418

Figure 28. SFP transceiver

90

Storwize V7000: Troubleshooting, Recovery, and Maintenance Guide

Summary of Contents for Storwize V7000

Page 1: ...IBM Storwize V7000 Troubleshooting Recovery and Maintenance Guide GC27 2291 05...

Page 2: ...ion in the IBM Environmental Notices and User Guide which is provided on a DVD This edition applies to IBM Storwize V7000 and to all subsequent releases and modifications until otherwise indicated in...

Page 3: ...ning the safety notices to ensure that you are in compliance 4 Optionally read the multilingual safety instructions on the Storwize V7000 website Go to www ibm com storage support storwize v7000 and c...

Page 4: ...D002 and C001 are the identification numbers DANGER A danger notice indicates the presence of a hazard that has the potential of causing death or serious personal injury D002 CAUTION A caution notice...

Page 5: ...ed for air flow through the unit v Consideration should be given to the connection of the equipment to the supply circuit so that overloading of the circuits does not compromise the supply wiring or o...

Page 6: ...cabinet for the weight of a loaded rack cabinet v Verify that all door openings are at least 760 x 230 mm 30 x 80 in v Ensure that all devices shelves drawers doors and cables are secure v Ensure tha...

Page 7: ...nly the same model rack should be coupled together with another same model rack R009 Danger notices for Storwize V7000 Ensure that you are familiar with the danger notices for Storwize V7000 Use the r...

Page 8: ...ect or disconnect signal cables v Never turn on any equipment when there is evidence of fire water or structural damage v Disconnect the attached power cords telecommunications systems networks and mo...

Page 9: ...re to disconnect all power cords in the rack cabinet when directed to disconnect power during servicing v Connect all devices installed in a rack cabinet to power devices installed in the same rack ca...

Page 10: ...supplied and address specific issues relevant to the equipment provided General safety When you service the Storwize V7000 follow general safety guidelines Use the following general rules to ensure s...

Page 11: ...lity of electrostatic discharge observe the following precautions v Limit your movement Movement can cause static electricity to build up around you v Handle the device carefully holding it by its edg...

Page 12: ...tements on limitations product information product recycling and disposal battery information flat panel display refrigeration and water cooling systems external power supplies and safety data sheets...

Page 13: ...ormation Center The IBM Storwize V7000 Information Center contains all of the information that is required to install configure and manage the Storwize V7000 The information center is updated between...

Page 14: ...r shipping order and installing the 2076 expansion enclosure for the Storwize V7000 system GC27 4234 IBM Storwize V7000 Troubleshooting Recovery and Maintenance Guide This guide describes how to servi...

Page 15: ...vCenter environments IBM Storage Device Driver for VMware V AAI IBM Storage Host Software Solutions Information Center describes how to install configure and use the IBM Storage Device Driver for VMw...

Page 16: ...nk at the very bottom of the page to automatically identify the topic for which you have a comment v Send your comments by email to starpubs us ibm com Include the following information in your email...

Page 17: ...Storwize V7000 hardware When calling IBM for service regarding the product follow these guidelines for the software and hardware options Software option Identify the Storwize V7000 product as your pr...

Page 18: ...e drivers and updates To access these pages go to www ibm com storage support storwize v7000 and follow the instructions Also some documents are available through the IBM Publications Center Sign up f...

Page 19: ...losure models v Machine type and model 2076 112 which can hold up to 12 3 5 inch drives v Machine type and model 2076 124 which can hold up to 24 2 5 inch drives v Machine type and model 2076 312 whic...

Page 20: ...lumns with three rows The 24 drives are mounted vertically in one row Note The drive slots cannot be empty A drive assembly or blank carrier must be in each slot Figure 1 shows 12 drives and Figure 2...

Page 21: ...the LED is flashing the drive is ready and there is activity Green Fault Indicates a fault or identifies a drive v If the LED is on a fault exists on the drive v If the LED is off no known fault exist...

Page 22: ...3 Right end cap Figure 6 shows the indicators on the front of the enclosure end cap The left enclosure end caps for both enclosures are identical and contain only indicators The left enclosure end cap...

Page 23: ...losure Two canisters are located in the middle of each enclosure The power supply units are located on the left and right of the canisters The left slot is power supply 1 1 and the right slot is power...

Page 24: ...t to be operational If the power switches are turned off or the main power is removed the integrated batteries temporarily continue to supply power to the node canisters As a result the canisters can...

Page 25: ...using the LEDs on page 54 for help in diagnosing a particular failure Power supply unit for the expansion enclosure The expansion enclosure contains two power supply units The two power supply units i...

Page 26: ...of the expansion enclosure Name Color Symbol ac power failure Amber Power supply OK Green Fan failure Amber dc power failure Amber See Procedure Understanding the system status using the LEDs on page...

Page 27: ...two green LEDs associated with each port the speed LED and the link activity LED These LEDs are in the shape of a triangle The LEDs are located in between the two rows of the ports as shown in Figure...

Page 28: ...igh speed 8 Gbps Fibre Channel port numbers and worldwide port names Fibre Channel ports are identified by their physical port number and by a worldwide port name WWPN The physical port numbers identi...

Page 29: ...ister Model 2076 312 and model 2076 324 also have two 10 Gbps Ethernet ports per node canister For the 1 Gbps support the Ethernet ports are numbered 1 on the left and 2 on the right as shown in Figur...

Page 30: ...f upper canister The LED is flashing when there is activity on the link otherwise the LED is off Yellow Figure 16 shows the location of the 10 Gbps Ethernet ports Table 12 on page 13 provides a descri...

Page 31: ...Each port provides four data channels Note The reference to the left and right locations applies to canister 1 which is the upper canister The port locations are inverted for canister 2 which is the...

Page 32: ...node is active that is it is an active member of a clustered system When the node is active do not remove it v The off state indicates there is no power to the canister or the canister is in standby m...

Page 33: ...vailable and that the canister is in standby mode The main processor or processors are off and only the service processor is active v The fast flashing 2 Hz indicates that the canister is running the...

Page 34: ...the status of one data channel within the port The data channel is shown with the LED Table 15 SAS port LEDs on the expansion canister LED state Description Off No link is connected Flashing The link...

Page 35: ...ED is flashing there is a vital product data VPD error Green Fault Indicates if a fault is present and identifies the canister v If the LED is on a fault exists v If the LED is off no fault exists v I...

Page 36: ...18 Storwize V7000 Troubleshooting Recovery and Maintenance Guide...

Page 37: ...working These addresses are not set during the installation of a Storwize V7000 system but you can set these IP addresses later by using the management GUI or the chserviceip CLI command v The service...

Page 38: ...s which might include restoring your volume data from a backup Set up event notifications Configure your system to send notifications when a new event is reported Correct any issues reported by your s...

Page 39: ...to back up this file after modifying your system configuration Your volume data is susceptible to failures in your host application or your Storwize V7000 system Follow a backup and archive policy tha...

Page 40: ...ms Do not rely solely on this identifier For each system record the location of the control enclosure and the location of any expansion enclosures It is useful to label the enclosures themselves with...

Page 41: ...Support personnel also ask for your customer number machine location contact details and the details of the problem Chapter 2 Best practices for troubleshooting 23...

Page 42: ...24 Storwize V7000 Troubleshooting Recovery and Maintenance Guide...

Page 43: ...ntil approximately 10 seconds after the loss of ac power is first detected If the power is restored within this period the system continues to operate This loss in power is called a brown out As soon...

Page 44: ...f a charge and the total charge that is available in the enclosure is now insufficient to perform a saving of the critical data if the ac power fails Data protection cannot be guaranteed in this case...

Page 45: ...me interval in between the ac failures to complete battery conditioning then neither battery is considered when calculating whether there is sufficient charge to protect the system In these circumstan...

Page 46: ...28 Storwize V7000 Troubleshooting Recovery and Maintenance Guide...

Page 47: ...olume returns a medium error to the host when the logical block address on the original volume is read The system maintains tables of bad blocks to record where the logical block addresses that cannot...

Page 48: ...d practice to correct bad blocks as soon as they are detected This action prevents the bad block from being propagated when the volume is replicated or migrated It is possible however for the bad bloc...

Page 49: ...managing all aspects of your system It provides extensive facilities to help troubleshoot and correct problems About this task You use the management GUI to manage and service your system The Monitori...

Page 50: ...ent GUI first to diagnose and resolve the problem Use the views that are available in the management GUI to verify the status of the system the hardware devices the physical storage and the available...

Page 51: ...ncounter problems logging on the management GUI or connecting to the management GUI see Problem Unable to log on to the management GUI on page 45 or Problem Unable to connect to the management GUI on...

Page 52: ...kage from the support inh_site or rescue the code from another node v Upgrade code on node canisters manually versus performing a standard upgrade procedure v Configure a control enclosure chassis aft...

Page 53: ...cludes the enclosure serial number the slot location and if it has one the node name of the current node Cluster system command line interface Use the command line interface CLI to manage a clustered...

Page 54: ...e The initialization tool is a Windows application Use the initialization tool to set up the USB flash drive to perform the most common tasks When a USB flash drive is inserted into one of the USB por...

Page 55: ...drive Results The USB flash drive can then be plugged into a workstation and the satask_result html file viewed in a web browser To protect from accidentally running the same command again the satask...

Page 56: ...nt to perform and for the parameters that are relevant to that task It prompts you when to put it in the node canister on the control enclosure 4 After the satask txt file is created follow the instru...

Page 57: ...168 70 121 subnet mask 255 255 255 0 If the command is run on the lower canister the default value is 192 168 70 122 subnet mask 255 255 255 0 If the node canister is active in a system the superuser...

Page 58: ...e the output to a USB flash drive Syntax satask snap options Parameters options Optional Specifies which diagnostic information to collect Description This command moves a snap file to a USB flash dri...

Page 59: ...Optional The IPv6 gateway for Ethernet port 1 on the system prefix_6 Optional The IPv6 prefix for Ethernet port 1 on the system name Optional The name of the new system Description This command creat...

Page 60: ...42 Storwize V7000 Troubleshooting Recovery and Maintenance Guide...

Page 61: ...do so by the fix procedures Failure to follow the procedures can result in loss of access to data or loss of data Follow the fix procedures when servicing a control enclosure Start here Use the manage...

Page 62: ...ssible fix the alerts in the order shown to resolve the most serious issues first Often other alerts are fixed automatically because they were the result of a more serious issue After all the alerts a...

Page 63: ...modify your network settings to establish a connection v If the system IP address settings are incorrect for your environment take these steps 1 Determine the service address of the configuration node...

Page 64: ...go to Procedure Deleting a system completely on page 60 and then run the create function again You might not be able to create a cluster if the node canister the one on which you are attempting to cre...

Page 65: ...a USB flash drive to find it For more information see Procedure Getting node canister and system information using a USB flash drive on page 53 Table 19 Default service IP addresses Canister and port...

Page 66: ...is preconfigured on Ethernet port 1 of the lower canister canister 2 You might not be able to access these addresses because of the following conditions These addresses are the same as the addresses...

Page 67: ...re v For any enclosure the cables that are connected to SAS port 1 on each canister must attach to the same enclosure Similarly for any enclosure the cables that are connected to SAS port 2 on each ca...

Page 68: ...ater installed Problem Mirrored volume copies no longer identical The management GUI provides options to either check copies that are identical or to check that the copies are identical and to process...

Page 69: ...satask txt file was not found Check that the file was named correctly The satask txt file is automatically deleted after it has been processed Procedure Resetting superuser password You can reset the...

Page 70: ...ode ID The default node name is nodeN where N is an integer number This number does not represent the slot location of the node Similarly the node ID does not indicate the slot location The Manage Dev...

Page 71: ...priority order The node details are divided into several sections Each section has a tab Examine the data that is reported in each tab for the information that you want v The Node tab shows general in...

Page 72: ...system is not showing any information about a device The procedure shows the status for the enclosure chassis power supply units and batteries and canisters It does not show the status for the drives...

Page 73: ...power supply unit If failure is still present replace the enclosure chassis Off Off Off Off No ac power to the enclosure Turn on power Off Off Off On The ac power is on but power supply unit is not se...

Page 74: ...urn on both switches If this action does not resolve the problem remove both canisters slightly and then push the canisters back in Off Flashing Flashing Flashing Firmware is downloading No actions Do...

Page 75: ...r 3 If the power LED is on consider the states of the clustered system status and fault LEDs Table 22 System status and fault LEDs System status LED Fault LED Status Action Off Off Code is not active...

Page 76: ...rvice The node canister cannot become active in a clustered system Several problems can exist hardware problem a problem with the environment or its location or problems with the code or data on the c...

Page 77: ...system information using a USB flash drive on page 53 The status speed and MAC address are returned for each port Information is returned that identifies whether the node is the configuration node an...

Page 78: ...cedure Deleting a system completely This procedure guides you through the process of completely removing all system information When the procedure is finished the system performs like a new installati...

Page 79: ...canister This procedure identifies many methods that you can use to change the service IP address of a node canister About this task When you change an IPv4 address you change the IP address the subn...

Page 80: ...tem or any USB flash drive that is formatted with a FAT32 file system on its first partition For a complete list of commands you can use in a satask txt file see satask txt commands on page 38 Procedu...

Page 81: ...point a supported browser to the management IP address that you specified to start the management GUI You see the management GUI logon panel 11 Log on as superuser Use passw0rd for the password 12 Fo...

Page 82: ...re listed in Problem Cannot connect to the service assistant on page 47 Note Do not attempt to use a directly attached Ethernet cable to a canister that is active in a clustered system You might disru...

Page 83: ...ting it Go to Procedure Identifying which enclosure or canister to service on page 52 If you reseat a node that is active it cannot store its state data and cannot restart without other service action...

Page 84: ...agement GUI collects information from all the components in the system The service assistant collects information from a single node canister When the information that is collected is packaged togethe...

Page 85: ...as an interconnect If you are dealing with an FCoE enabled port that means either the Fibre Channel Forwarder FCF is not seen or the FCoE feature is not configured on the switch a Check that the FCoE...

Page 86: ...re proceeding further 2 Verify that the Fibre Channel cables that connect the systems to the switches are securely connected 3 If you have a SAN management tool use that tool to view the SAN topology...

Page 87: ...nk This might involve replacing the SFP transceiver at the switch 5 Contact IBM Support for assistance in replacing the node canister Servicing storage systems Storage systems that are supported for a...

Page 88: ...70 Storwize V7000 Troubleshooting Recovery and Maintenance Guide...

Page 89: ...fixed v All node canisters have candidate status v All node canisters must be at the same level of code that the storage system had before the system failure If any node canisters were modified or re...

Page 90: ...any nodes have been replaced ensure that the WWNN of the replacement node matches that of the replaced node and that no prior system data remains on this node see Procedure Removing system data from a...

Page 91: ...and that WWPN Check the storage controller to ensure that the LUN referred to is online After verification if the 550 error is still present restart the node from the service assistant by clicking Re...

Page 92: ...ata 5 Confirm that you want to remove the system data when prompted 6 Remove the system data for the other nodes that display a 550 or a 578 error All nodes previously in this system must have a node...

Page 93: ...y nodes display error code 550 or 578 remove their system data to place them into candidate status see Procedure Removing system data from a node canister on page 59 4 Select Recover System from the n...

Page 94: ...overy procedure and it has completed successfully but there are offline volumes you can perform the following steps to bring the volumes back online Any volumes that are offline and are not thin provi...

Page 95: ...ually degraded prior the system recovery may require a full restore from backup For this reason it is important to have at least a capacity match spare available Be aware of the following differences...

Page 96: ...All other objects with default names are renamed during the restore process The new names appear in the format name_r where name is the name of the object in your system Before you restore your config...

Page 97: ...running v No object name can begin with an underscore character _ About this task The backup feature of the svcconfig CLI command is designed to back up information about your system configuration su...

Page 98: ...guration node canister The following table describes the three files that are created by the backup process File name Description svc config backup xml_ serial This file that contains your configurati...

Page 99: ...loss If a system is lost after a severe failure occurs both configuration for the system and application data is lost You must reinstate the system to the exact state it was in before the failure and...

Page 100: ...on restore process c Verify the hardware Only the control enclosure on which the clustered system was created and directly attached expansion enclosures are displayed Any other control enclosures and...

Page 101: ..._svc config backup xml superuser cluster_ip tmp 12 Issue the following CLI command to compare the current configuration with the backup configuration data file svcconfig restore prepare This CLI comma...

Page 102: ...the configuration is restored verify that the quorum disks are restored to the MDisks that you want by using the lsquorum command To restore the quorum disks to the correct MDisks issue the appropria...

Page 103: ...ete the new procedure before you continue with the first procedure that you started Remove or replace parts only when you are directed to do so Be careful when you are replacing the hardware component...

Page 104: ...e 1 Read the safety information to which Preparing to remove and replace parts on page 85 refers 2 Confirm that you know which canister to replace Go to Procedure Identifying which enclosure or canist...

Page 105: ...ion canister About this task Attention If your system is powered on and performing I O operations go to the management GUI and follow the fix procedures Performing the replacement actions without the...

Page 106: ...dure 1 Read the safety information to which Preparing to remove and replace parts on page 85 refers 2 Record which SAS cables are plugged into the specific ports of the expansion canister The cables m...

Page 107: ...need to be replaced Before you begin Even though many of these procedures are hot swappable they are intended to be used only when your system is not up and running and performing I O operations If y...

Page 108: ...iver might result in loss of data access 2 Remove the optical cable by pressing the release tab and pulling the cable out Be careful to exert pressure only on the connector and do not pull on the opti...

Page 109: ...closure You can replace either of the two 764 watt hot swap redundant power supplies in the control enclosure These redundant power supplies operate in parallel one continuing to power the canister if...

Page 110: ...re is evidence of fire water or structural damage v Disconnect the attached power cords telecommunications systems networks and modems before you open the device covers unless instructed otherwise in...

Page 111: ...nough within the partner power supply unit to continue operations without causing a loss of access to the data Wait until the partner battery is 100 charged before replacing the power supply unit Ensu...

Page 112: ...sure with the handle pointing towards the center of the enclosure Insert the unit in the same orientation as the one that you removed svc00633 Figure 29 Directions for lifting the handle on the power...

Page 113: ...switch to the power supply unit What to do next If required return the power supply Follow all packaging instructions and use any packaging materials for shipping that are supplied to you Replacing a...

Page 114: ...re is evidence of fire water or structural damage v Disconnect the attached power cords telecommunications systems networks and modems before you open the device covers unless instructed otherwise in...

Page 115: ...the system that you do not inadvertently disturb or remove any cables that you are not instructed to remove Ensure that you are aware of the procedures for handling static sensitive devices before yo...

Page 116: ...sure with the handle pointing towards the center of the enclosure Insert the unit in the same orientation as the one that you removed svc00633 Figure 31 Directions for lifting the handle on the power...

Page 117: ...the power cable and cable retention bracket 10 Turn on the power switch to the power supply unit What to do next If required return the power supply Follow all packaging instructions and use any pack...

Page 118: ...only to connect or disconnect signal cables v Never turn on any equipment when there is evidence of fire water or structural damage v Disconnect the attached power cords telecommunications systems ne...

Page 119: ...ess to data Be careful when you are replacing the hardware components that are located in the back of the system that you do not inadvertently disturb or remove any cables that you are not instructed...

Page 120: ...y has protective end caps that must be removed prior to use a Remove the battery from the packaging b Remove the end caps c Attach the end caps to both ends of the battery that you removed and place t...

Page 121: ...ocated in the back of the system that you do not inadvertently disturb or remove any cables that you are not instructed to remove Each cable retention bracket comes attached to the back of the power s...

Page 122: ...To replace the drive assembly or blank carrier perform the following steps Procedure 1 Read the safety information to which Preparing to remove and replace parts on page 85 refers 2 Unlock the assembl...

Page 123: ...nd follow the fix procedures Performing the replacement actions without the assistance of the fix procedures results in loss of data or loss of access to data Attention Do not leave a drive slot empty...

Page 124: ...nto the slot until the handle starts to move 6 Finish inserting the drive by closing the handle until the locking catch clicks into place svc00614 Figure 36 Unlocking the 2 5 drive svc00615 Figure 37...

Page 125: ...tab on the chassis flange 3 Lift the end cap off the chassis flange 4 Fit the slot on the top of the new end cap over the tab on the top of the chassis flange 5 Rotate the end cap down until it snaps...

Page 126: ...sis Before you begin Note Ensure that you know the type of enclosure chassis that you are replacing The procedures for replacing a control enclosure chassis are different from those procedures for rep...

Page 127: ...to properly wired outlets v When possible use one hand only to connect or disconnect signal cables v Never turn on any equipment when there is evidence of fire water or structural damage v Disconnect...

Page 128: ...for the node Record the machine type and model MTM the serial number WWNN 1 and WWNN 2 from the enclosure column v If you are replacing the enclosure because neither node canister can start retrieve...

Page 129: ...ation for each drive They must be inserted back into the same location in the new enclosure 13 Remove both enclosure end caps from the enclosure Keep the left end cap because it is used again 14 Remov...

Page 130: ...opy values are all zeroes connect the service assistant to the other node canister and configure the enclosure there If you still do not have a full set of values contact IBM support After you modify...

Page 131: ...em 30 Select the new enclosure in the tree view and verify that it is now online and managed 31 Change the enclosure ID of the replaced enclosure to that of the original enclosure From the Enclosure I...

Page 132: ...outlets v When possible use one hand only to connect or disconnect signal cables v Never turn on any equipment when there is evidence of fire water or structural damage v Disconnect the attached powe...

Page 133: ...the Actions menu To replace an expansion enclosure chassis perform the following steps Procedure 1 Shut down the I O activity to the enclosure which includes host access FlashCopy Metro Mirror and Glo...

Page 134: ...upply units 20 Write the old enclosure machine type and model MTM and serial number on the repair identification RID tag that is supplied Attach the tag to the left flange at the back of the enclosure...

Page 135: ...e rail to the rack 12 Working from the rear of the rack cabinet extend the rail that you secured to the front to align the bottom of the rail with the bottom of the two rack units Note Ensure that the...

Page 136: ...le 44V4163 212 224 Customer replaced 6 m SAS cable 44V4164 212 224 Customer replaced 1 m Fibre Channel cable 39M5699 112 124 312 324 Customer replaced 5 m Fibre Channel cable 39M5700 112 124 312 324 C...

Page 137: ...ier assembly 85Y5863 124 224 324 Customer replaced 2 5 10 K 600 GB drive in carrier assembly 85Y5864 124 224 324 Customer replaced 2 5 15 K 146 GB drive in carrier assembly 85Y6088 124 224 324 Custome...

Page 138: ...ble SFP 85Y5958 112 124 312 324 Customer replaced Fibre Channel longwave small form factor pluggable SFP 85Y5957 112 124 312 324 Customer replaced Ethernet small form factor pluggable SFP 31P1549 312...

Page 139: ...g Error data Events are classified as either alerts or messages v An alert is logged when the event requires some action Some alerts have an associated error code that defines the service action that...

Page 140: ...code because the service action is the same for all the events Sequence number A number that identifies the event Event count The number of events coalesced into this event log record Object type The...

Page 141: ...f a hardware failure but some configuration errors or fabric errors also are included in this notification level Error notifications can be configured to be sent as a Call Home to the IBM Remote Techn...

Page 142: ...tified through email SNMP or syslog Informational events The informational events provide information about the status of an operation Informational events are recorded in the event log and based on n...

Page 143: ...ose to the limit that is licensed 980502 W The FlashCopy feature is close to the limit that is licensed 980503 W The Metro Mirror or Global Mirror feature is close to the limit that is licensed 980504...

Page 144: ...83001 I The FlashCopy operation is prepared 983002 I The FlashCopy operation is complete 983003 W The FlashCopy operation has stopped 984001 W First customer data being pinned in a virtual disk workin...

Page 145: ...ed version or delete the volume 986011 I The thin provisioned volume copy import is successful 986020 W A thin provisioned volume copy space warning has occurred 986030 I A thin provisioned volume cop...

Page 146: ...rvice representative for assistance 988300 W An array MDisk is offline because it has too many missing members 988301 I The rebuild for an array MDisk was started 988302 I The rebuild for an array MDi...

Page 147: ...sioned volume is not licensed 3033 009176 W The value set for the virtualization feature capacity is not valid 3029 009177 E A physical disk FlashCopy feature license is required 3035 009178 E A physi...

Page 148: ...because of excessive errors 1310 010011 E The remote port is excluded for a managed disk and node 1220 010012 E The local port is excluded 1210 010013 E The login is excluded 1230 010014 E The local p...

Page 149: ...disconnected all target ports to the clustered system nodes 1627 010050 W A solid state drive SSD failed A rebuild is required 1201 010052 E A solid state drive SSD is offline as a result of a drive h...

Page 150: ...ognized 1666 010087 W The SAS device was not able to be identified 1666 010088 E There were excessive medium errors on the drive 1680 010089 E There were excessive overall timeout errors on the drive...

Page 151: ...7 E The power supply unit has failed 1124 045008 E There is no communication with the power supply unit 1148 045009 E The model type for this enclosure is not valid 1124 045010 E The power supply unit...

Page 152: ...1005 045045 W Canister 1 is connected to canister 2 1005 045046 W An enclosure is connected to more than one I O group 1005 045047 W A managed enclosure is connected to the wrong I O group 1005 045048...

Page 153: ...Mirror relationship or consistency group exists within a clustered system but its partnership has been deleted 3080 050010 W A Global Mirror relationship has stopped because of a persistent I O error...

Page 154: ...E Cannot form clustered system due to lack of resources 1192 070556 E Duplicate WWNN detected on the SAN 1192 070558 E A node is unable to communicate with other nodes 1192 070562 E The node hardware...

Page 155: ...e does not match the expected memory size 1032 073512 E Enclosure VPD is inconsistent 1008 073522 E The system board service processor has failed 1034 073523 W The internal disk file system of the nod...

Page 156: ...temperature warning 1094 073769 W CPU temperature warning 1093 073840 E Detected hardware is not a valid configuration 1198 073841 E Detected hardware needs activation 1199 073860 W Fabric too large...

Page 157: ...cy 1689 084100 W An array MDisk is corrupt because of lost metadata 1240 084200 W An array MDisk has taken a spare member that is not an exact match to the array goals 1692 084201 W An array has membe...

Page 158: ...for noncritical errors are 800 899 Clustered system code overview Recovery codes for clustered systems indicate that a critical software error has occurred that might corrupt your system Each error c...

Page 159: ...ister in the enclosure the partner canister If the node canister has been inadvertently swapped the other node canister will have the same error See Procedure Getting node canister and system informat...

Page 160: ...ich the node canister was removed and that system is not running with two online nodes You should return the canister to its original enclosure and use a different canister in this enclosure c When yo...

Page 161: ...ssible Cause FRUs or other v Service procedure error 90 v Enclosure midplane 10 509 The enclosure identity cannot be read Explanation The canister was unable to read vital product data VPD from the en...

Page 162: ...age 85 procedure to replace the canister Possible Cause FRUs or other v Node canister 100 541 Multiple undetermined hardware errors Explanation Multiple hardware failures have been reported on the dat...

Page 163: ...uplicate WWNN has been detected Explanation The node canister has detected another device that has the same World Wide Node Name WWNN on the Fibre Channel network A WWNN is 16 hexadecimal digits long...

Page 164: ...cluster machine code if a resolution is available Use the manual upgrade process on the node that reported the error first 4 If the problem remains unresolved contact IBM technical support and send t...

Page 165: ...ster battery shows product data that indicates it cannot be used with the code version of the canister User response This is resolved by either obtaining a battery which is supported by the system s c...

Page 166: ...l system 671 The available battery charge is not enough to allow the node canister to start Two batteries are charging Explanation The battery charge within the enclosure is not sufficient for the nod...

Page 167: ...art because a component firmware update is in progress Explanation An attempt was made to initiate an system code upgrade CCU while the system was updating the firmware of various hardware components...

Page 168: ...r does not in itself stop the node canister becoming active in the system However the Fibre Channel network might be being used to communicate between the node canisters in a clustered system Therefor...

Page 169: ...Cause FRUs or other cause v Fibre Channel cable v SFP transceiver v Node canister 705 Fewer Fibre Channel I O ports operational Explanation One or more Fibre Channel I O ports that have previously be...

Page 170: ...detected Explanation A SAS adapter that was previously present has not been detected The adapter is located on the node canister system board Data v A number indicating the adapter location Location...

Page 171: ...ition of the adapter slot locations If the location is 0 the adapter integrated into the system board is being reported User response 1 If possible use the management GUI to run the recommended action...

Page 172: ...clustered system Therefore it is possible that this node error indicates the reason why the critical node error 550 A cluster cannot be formed because of a lack of cluster resources is reported on the...

Page 173: ...unexpectedly failing to respond Data Three numeric values are listed v The ID of the first unexpected inactive port This is a decimal number v The ports that are expected to be active This is a hexad...

Page 174: ...rdware that is preventing the candidate from joining the clustered system Possible Cause FRUs or other cause For information on feature codes available see the SAN Volume Controller and Storwize famil...

Page 175: ...ubleshooting Recommended Actions to run the recommended action for this error Otherwise use MAP 6000 to replace the drive 1691 A background scrub process has found an inconsistency between data and pa...

Page 176: ...158 Storwize V7000 Troubleshooting Recovery and Maintenance Guide...

Page 177: ...Industry standard devices ports and connectors v You can attach alternative input and output devices The Storwize V7000 Information Center and its related publications are accessibility enabled The ac...

Page 178: ...160 Storwize V7000 Troubleshooting Recovery and Maintenance Guide...

Page 179: ...d inquiries in writing to Intellectual Property Licensing Legal and Intellectual Property Law IBM Japan Ltd 19 21 Nihonbashi Hakozakicho Chuo ku Tokyo 103 8510 Japan The following paragraph does not a...

Page 180: ...asurements may have been estimated through extrapolation Actual results may vary Users of this document should verify the applicable data for their specific environment Information concerning non IBM...

Page 181: ...orated in the United States and or other countries Microsoft Windows and the Windows logo are trademarks of Microsoft Corporation in the United States other countries or both Other product and service...

Page 182: ...ty IBM cannot accept responsibility for any failure to satisfy the protection requirements resulting from a non recommended modification of the product including the fitting of non IBM option cards At...

Page 183: ...er ten Dieses Produkt entspricht dem Gesetz ber die elektromagnetische Vertr glichkeit von Ger ten EMVG Dies ist die Umsetzung der EU Richtlinie 2004 108 EG in der Bundesrepublik Deutschland Zulassung...

Page 184: ...an Tel 0800 016 888 Japan VCCI Council Class A statement This explains the Japan Voluntary Control Council for Interference VCCI statement Japan Electronics and Information Technology Industries Assoc...

Page 185: ...orean Communications Commission Class A Statement This explains the Korean Communications Commission KCC statement Russia Electromagnetic Interference Class A Statement This statement explains the Rus...

Page 186: ...168 Storwize V7000 Troubleshooting Recovery and Maintenance Guide...

Page 187: ......

Page 188: ...Printed in USA GC27 2291 05...

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