5137ch04.fm
Draft Document for Review October 14, 2014 10:19 am
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IBM Power Systems E870 and E880 Technical Overview and Introduction
SFP application on the IVM for providing service functions and interfaces on non-HMC
partitioned servers.
Extended error data
Extended error data (EED) is additional data that is collected either automatically at the time
of a failure or manually at a later time. The data that is collected depends on the invocation
method, but includes information such as firmware levels, operating system levels, additional
fault isolation register values, recoverable error threshold register values, system status, and
any other pertinent data.
The data is formatted and prepared for transmission back to IBM either to assist the service
support organization with preparing a service action plan for the IBM SSR or for additional
analysis.
System dump handling
In certain circumstances, an error might require a memory dump to be automatically or
manually created. In this event, the memory dump may be off-loaded to the optional HMC.
Specific management console information is included as part of the information that optionally
can be sent to IBM Support for analysis. If additional information that relates to the memory
dump is required, or if viewing the memory dump remotely becomes necessary, the
management console memory dump record notifies the IBM Support center regarding on
which managements console the memory dump is located. If no management console is
present, the memory dump might be either on the FSP or in the operating system, depending
on the type of memory dump that was initiated and whether the operating system is
operational.
4.6.6 Notifying
After a Power Systems server detects, diagnoses, and reports an error to an appropriate
aggregation point, it then takes steps to notify the client and, if necessary, the IBM Support
organization. Depending on the assessed severity of the error and support agreement, this
client notification might range from a simple notification to having field service personnel
automatically dispatched to the client site with the correct replacement part.
Client Notify
When an event is important enough to report, but does not indicate the need for a repair
action or the need to call home to IBM Support, it is classified as
Client Notify.
Clients are
notified because these events might be of interest to an administrator. The event might be a
symptom of an expected systemic change, such as a network reconfiguration or failover
testing of redundant power or cooling systems. These events include the following examples:
Network events, such as the loss of contact over a local area network (LAN)
Environmental events, such as ambient temperature warnings
Events that need further examination by the client (although these events do not
necessarily require a part replacement or repair action)
Client Notify events are serviceable events because they indicate that something happened
that requires client awareness if the client wants to take further action. These events can be
reported to IBM at the discretion of the client.
Call Home
Call Home
refers to an automatic or manual call from a customer location to an IBM Support
structure with error log data, server status, or other service-related information. The Call
