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10

Hardware Maintenance Manual

Summary of Contents for NetVista 6029

Page 1: ...IBM Hardware Maintenance Manual Type 6029...

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Page 3: ...IBM Hardware Maintenance Manual Type 6029...

Page 4: ...his statement may not apply to you This publication could include technical inaccuracies or typographical errors Changes are periodically made to the information herein these changes will be incorpora...

Page 5: ...ery 32 Replacing the cover and connecting the cables 33 Chapter 6 FRU Removals 35 Replacing a microprocessor 35 Removals 35 Front bezel 35 Hard disk drive 36 Power supply 37 System board 38 Chapter 7...

Page 6: ...iv Hardware Maintenance Manual...

Page 7: ...ained servicers who are familiar with IBM Personal Computer products Use this manual along with advanced diagnostic tests to troubleshoot problems effectively Before servicing an IBM product be sure t...

Page 8: ...das as instru es de cuidado e perigo antes de executar qualquer opera o Lea atentamente todas las declaraciones de precauci n y peligro ante de llevar a cabo cualquier operaci n 2 Hardware Maintenance...

Page 9: ...ckpoint code display when a successful POST occurs do the following 1 Select Start Options in the Configuration Setup Utility program see Setup Utility program on page 12 2 Set Power On Self Test to E...

Page 10: ...sabled If it is not press Left Arrow or Right Arrow to change the setting 5 Select Automatic Hardware Power Management 6 Set Automatic Hardware Power Management to Disabled 7 If the problem persists c...

Page 11: ...ntel Celeron processor with 128 KB of internal L2 cache memory and MMX technology or Intel Celeron processor with 256 KB of internal L2 cache memory and MMX technology Memory v Support for two dual in...

Page 12: ...t frequency switching v Advanced Power Management support v Advanced Configuration and Power Interface ACPI support Security features varies by model v User and administrator passwords v Support for t...

Page 13: ...perating systems listed here are being tested for compatibility at the time this publication goes to press Additional operating systems might be identified by IBM as compatible with your computer foll...

Page 14: ...the power management optional features in use Heat output approximate in British thermal units BTU per hour Minimum configuration 188 BTU hr 55 watts Maximum configuration 256 BTU hr 75 watts Airflow...

Page 15: ...PCI adapters Internal drives such as CD drive or DVD drive CD drive and DVD drive Hard disk Diskette drives and other removable media drives For the latest information about available options see the...

Page 16: ...10 Hardware Maintenance Manual...

Page 17: ...to help identify and resolve hardware related problems v Setup Utility program v Power On Self Test POST POST Beep Codes Error Code Format v Diagnostics program v Recovery utility Full recovery Parti...

Page 18: ...settings for the following v System Summary v Product Data v Devices and I O Ports v Start Options v Date and Time v System Security v Advanced Setup v Power Management To run the Setup Utility progra...

Page 19: ...pair Windows NT 4 0 and 2000 Only This runs the Windows NT 4 0 emergency repair utility 2 Run Diagnostics Runs the IBM Enhanced Diagnostic Program 3 Create a Diagnostics Diskette Creates a bootable di...

Page 20: ...highlight Run Normal Test or Run Quick Test from the Diagnostics menu and then press Enter This will automatically run a pre defined group of tests from each test category Run Normal Test runs a more...

Page 21: ...were run on the specified IBM computer The diagnostic error code is recorded correctly v Text Description of the error Note See Diagnostic error codes on page 41 for error code listings Hard file Smar...

Page 22: ...the hard drive v Destroys all copies of the FAT Table on all partitions both the master and backup v Destroys the partition table v Provides messages that warn the user that this is a non recoverable...

Page 23: ...the Quick or Full Erase functions To select the Quick Erase or Full Erase Hard Drive utility use the following procedure 1 Select the UTILITY option on the toolbar and press Enter 2 Select either the...

Page 24: ...18 Hardware Maintenance Manual...

Page 25: ...in addition to making the physical connection When adding an external option use the information in this chapter to identify the required connector and then use the instructions that come with the opt...

Page 26: ...Locating connectors on the front of the computer The following illustration shows the locations of the USB connectors on the front of the computer 1 and 2 USB connectors 20 Hardware Maintenance Manual...

Page 27: ...ouse connector 9 Audio line out connector 3 Keyboard connector 10 Audio line in connector 4 Serial connector 11 Microphone connector 5 Parallel connector 12 Serial connector 6 Monitor connector 13 PCI...

Page 28: ...the computer to external devices such as powered stereo speakers speakers with built in amplifiers headphones multimedia keyboards or the audio line in connector on a stereo system or other external r...

Page 29: ...tes CDs or tapes from the drives and turn off all attached devices and the computer 2 Unplug all power cords from electrical outlets 3 Disconnect all cables attached to the computer This includes powe...

Page 30: ...sor and heat sink 4 PCI adapter 2 DIMMs 5 Power supply 3 PCI slots Identifying parts on the system board The system board is the main circuit board in the computer It provides basic computer functions...

Page 31: ...nnectors for installing dual in line memory modules DIMMs that provide up to a maximum of 512 MB of system memory Installing and removing DIMMs When installing DIMMs the following rules apply v Fill e...

Page 32: ...might have to remove an adapter to gain access to the DIMM slots See Installing and removing adapters on page 27 3 To locate the DIMM connectors See Identifying parts on the system board on page 24 4...

Page 33: ...ter has three expansion slots for PCI adapters You can install an adapter up to 228 mm 9 inches long To install an adapter 1 Remove the cover See Removing the cover on page 23 2 Remove the adapter slo...

Page 34: ...the adapter into the appropriate slot on the system board 5 Secure the adapter with the screw as shown To remove an adapter 1 Remove the cover See Removing the cover on page 23 28 Hardware Maintenanc...

Page 35: ...r DVD drives v Removable media drives Internal drives are installed in bays In this book the bays are referred to as bay 1 bay 2 and so on When installing an internal drive it is important to note wha...

Page 36: ...be installed 2 Install removable media tape or CD drives in the accessible bays bay 1 or 2 Installing a drive To install an internal drive follow these steps 1 Remove the cover See Removing the cover...

Page 37: ...he type of drive being connected Use one of the following procedures for drive connection To connect the first IDE CD drive or DVD drive 1 Locate the three connector signal cable that came with the co...

Page 38: ...nnect a power connector to the drive Changing the battery The computer has a special type of memory that maintains the date time and settings for built in features such as parallel port assignments co...

Page 39: ...guration Setup Utility program to set the date and time and any passwords Replacing the cover and connecting the cables After working with options reinstall any removed parts replace the cover and rec...

Page 40: ...4 Reconnect the external cables and power cords to the computer See Installing external options on page 19 5 To update the configuration see Setup Utility program on page 12 Important When the power c...

Page 41: ...3 To remove the fansink from the processor twist the fansink to break the seal formed by the thermal grease and remove Note If the thermal grease seal cannot be broken you may want to start up the sy...

Page 42: ...remove the hard disk drive do the following 1 Turn off the computer and peripheral devices and disconnect all external cables and power cords then remove the cover See Removing the cover on page 23 2...

Page 43: ...rive 5 Remove the disk drive Note When replacing the hard disk drive make sure you obtain the proper Recovery CD to install after you install the new hard drive Power supply To remove the power supply...

Page 44: ...the back of the chassis 4 Lift out the power supply System board To remove the system board do the following 1 Turn off the server and peripheral devices and disconnect all external cables and power...

Page 45: ...or A hard disk drive boot error error codes 1962 and I999030X can have the following causes Error FRU Action The start up drive is not in the boot sequence in configuration Check the configuration and...

Page 46: ...Check Verify FRU Action Check the power on switch for continuity Power on Switch 40 Hardware Maintenance Manual...

Page 47: ...t block 3 System board 000 027 XXX BIOS Configuration Setup error 1 Run Setup 2 Flash the system 3 Boot block 4 System board 000 034 XXX BIOS Buffer Allocation failure 1 Reboot the system 2 Flash the...

Page 48: ...oard 000 270 XXX BIOS ACPI failure 1 Flash the system 2 System board 001 000 XXX System Test Passed 1 No action 001 00X XXX System Error 1 System board 001 01X XXX System Error 1 System board 001 024...

Page 49: ...and or enabled 2 Re run test 3 Component that is called out in warning statement 4 Component under test 001 198 XXX System test aborted 1 If a component is called out make sure it is connected and or...

Page 50: ...n IRQ11 2 System board 001 279 XXX System IRQ12 failure 1 Device on IRQ12 2 System board 001 280 XXX System IRQ13 failure 1 Device on IRQ13 2 System board 001 281 XXX System IRQ14 hard disk drive fail...

Page 51: ...005 027 XXX Video Configuration Setup error 1 Run Setup 2 Video drivers update 3 Video card if installed 4 System board 005 031 XXX Video Device Cable failure 1 Video cable 2 Monitor 3 Video card if...

Page 52: ...2 Diskette drive 3 System board 006 195 XXX Diskette interface Test aborted by user 1 Information 2 Re start the test if necessary 006 196 XXX Diskette interface test halt error threshold exceeded 1...

Page 53: ...rt the test if necessary 011 196 XXX Serial port test halt error threshold exceeded 1 Press F3 to review the log file 2 Re start the test to reset the log file 011 197 XXX Serial port test warning 1 M...

Page 54: ...r threshold exceeded 1 Press F3 to review the log file 2 Re start the test to reset the log file 014 197 XXX Parallel port test warning 1 Make sure the component that is called out is connected and or...

Page 55: ...board 015 195 XXX USB port Test aborted by user 1 Information 2 Re start the test if necessary 015 196 XXX USB port test halt error threshold exceeded 1 Press F3 to review the log file 2 Re start the...

Page 56: ...oblems section 2 Flash the system and re test 3 Replace component under function test 018 250 XXX PCI Card Services error 1 PCI card 2 Riser card if installed 3 System board 020 000 XXX PCI Interface...

Page 57: ...board 025 195 XXX IDE interface Test aborted by user 1 Information 2 Re start the test if necessary 025 196 XXX IDE interface test halt error threshold exceeded 1 Press F3 to review the log file 2 Re...

Page 58: ...Re start the test to reset the log file 030 197 XXX SCSI interface test warning 1 Make sure the component that is called out is connected and or enabled 2 Re run test 3 Component that is called out i...

Page 59: ...terface Test Passed 1 No action 071 00X XXX 071 01X XXX 071 02X XXX Audio port error 1 Run Setup 2 Flash the system 3 System board 071 03X XXX Audio port failure 1 Speakers 2 Microphone 3 Audio card i...

Page 60: ...is connected and or enabled 2 Re run test 3 Component that is called out in warning statement 4 Component under test 080 198 XXX Game Port interface test aborted 1 If a component is called out make s...

Page 61: ...XX XXX Microprocessor failure 1 Microprocessor s 2 System board 089 195 XXX Microprocessor Test aborted by user 1 Information 2 Re start the test if necessary 089 196 XXX Microprocessor test halt erro...

Page 62: ...under function test 170 250 XXX 170 251 XXX Voltage Sensor s Voltage limit error 1 Power supply 2 System board 170 254 XXX Voltage Sensor s Voltage Regulator Module error 1 Voltage Regulator Module VR...

Page 63: ...ion 201 XXX XXX System Memory error 1 Replace the memory module called out by the test 2 System board 202 000 XXX System Cache Test Passed 1 No action 202 XXX XXX System Cache error 1 Cache if removab...

Page 64: ...eck and test mouse 3 System board 301 000 XXX Keyboard Test Passed 1 No action 302 000 XXX Mouse Test Passed 1 No action 302 XXX XXX Mouse error 1 Mouse 2 Check and test Keyboard 3 System board 303 00...

Page 65: ...1 2 3 DMA page register write read failed 1 System Board 1 2 4 RAM refresh verification failed 1 DIMM 2 System Board 1 3 3 1 1st 64K RAM test failed 1 DIMM 2 System Board 1 3 2 1st 64K RAM parity tes...

Page 66: ...er on J28 2 System Board 2 3 2 Screen memory failed 1 System Board 2 3 3 Screen retrace failed 1 System Board 1 2 Search for video ROM failed 1 System Board All other beep code sequences 1 System Boar...

Page 67: ...ep during POST but computer works correctly 1 System Board No beep during POST 1 See Undetermined problems on page 79 2 System Board 3 Memory Module 4 Any Adapter or Device 5 Riser Card 6 Power Cord 7...

Page 68: ...urs do the following 1 Select Start Options in the Configuration Setup Utility program see Setup Utility program on page 12 2 Set Power On Self Test to Enhanced If the POST detects a problem an error...

Page 69: ...If not suspect that device 3 Power on external devices first then power on computer 4 CMOS Backup Battery see Safety information on page 93 System Board 5 System Board 163 Date and Time Incorrect 1 T...

Page 70: ...na 3 System Board 185 Corrupted boot sequence 1 Set configuration and reinstall the boot sequence 186 Security Hardware Control Logic Error 1 System Board 187 1 Clear Administration password 2 System...

Page 71: ...d Cable 3 System Board 3XX Not listed above 1 Keyboard 2 Keyboard Cable 3 System Board 5XX 1 Video Adapter if installed 2 System Board 601 1 Diskette Drive A 2 Diskette Drive Cable 3 System Board 4 Ri...

Page 72: ...n 1 Check SCSI terminator installation 2 SCSI Cable 3 SCSI Terminator 4 SCSI Device 5 SCSI Adapter 1101 Serial connector error possible system board failure 1 Run Enhanced Diagnostics 1101 1102 1106 1...

Page 73: ...rmation only 1404 System board timeout failure 1 Run Enhanced Diagnostics 1405 Parallel adapter error 1 Run Enhanced Diagnostics 1406 Presence test error 1 Run Enhanced Diagnostics 14XX Not listed abo...

Page 74: ...pters to properly configure 3 Remove any suspect ISA adapters 4 Rerun diagnostics 5 PCI Adapter 1803 PCI PnP Error Not Enough Memory Space Available 1 Run Setup and verify PCI ISA configuration settin...

Page 75: ...lternate BSC adapter 2401 2402 If screen colors change 1 Display 2401 2402 If screen colors are OK 1 System Board 2 Display 2409 1 Display 2410 1 System Board 2 Display 2462 Video memory configuration...

Page 76: ...ter 79XX 1 3117 Adapter 80XX 1 PCMCIA Adapter 84XX 1 Speech Adapter 2 Speech Control Assembly 8601 8602 1 Pointing Device Mouse 2 System Board 8603 8604 Pointing Device Error 1 System Board 2 Pointing...

Page 77: ...0140 10141 10142 10143 10144 10145 10146 10147 10148 10149 10150 10151 10152 1 Modem 10153 1 Data Fax Modem 2 System Board 3 Riser card 101XX Not listed above 1 Modem Adapter A 2 Data Fax Modem 3 Syst...

Page 78: ...only 10480 1 Hard Disk Drive ESDI 2 Drive Cable 3 System Board 10481 ESDI drive D seek error 1 Run Enhanced Diagnostics 10482 Drive select acknowledgement bad 1 Run Enhanced Diagnostics 106X1 1 Check...

Page 79: ...emory 148XX 1 Video Adapter 14901 14902 1491X 14922 1 Video Adapter if installed 2 System Board 3 Riser card 4 Display any type 14932 1 External Display 2 Video Adapter 161XX 1 FaxConcentrator Adapter...

Page 80: ...0104 1 Memory Module DRAM VRAM 2 Printer Scanner Option 3 Image Adapter A 20105 to 20110 1 Printer Scanner Option 2 Image Adapter A 3 Memory Module DRAM VRAM Image Adapter A Memory Test failure indica...

Page 81: ...and power on LED is off check external voltages 1 CD ROM Drive I 2 CD ROM Drive II Enhanced CD ROM Drive II Any CD ROM Drive 3 SCSI Cable 4 SCSI Adapter or System Board 216XX 1 Scanner 217XX If an ext...

Page 82: ...verGuard Adapter 27558 27559 27560 27561 1 PCMCIA Type II Modem 2 ServerGuard Adapter 27562 1 External Power Control not connected 2 External Power Control 3 ServerGuard Adapter 27563 27564 1 External...

Page 83: ...apter 2 Ensure that the operating system settings are set to enable Wake on LAN 3 Ensure Wake On LAN feature is enabled in Setup Configuration see Setup Utility program on page 12 4 Ensure network adm...

Page 84: ...s correctly 1 Power Supply 2 System Board 3 LED Cables Printer problems 1 Printer Program loads from the hard disk with a known good diagnostics diskette in the first 3 5 inch diskette drive 1 Run Set...

Page 85: ...the following components if installed one at a time a Non IBM devices b External devices modem printer or mouse c Any adapters d Riser card e Memory modules f Extended video memory g External Cache h...

Page 86: ...80 Hardware Maintenance Manual...

Page 87: ...2C 13C 16A 16C 49P4537 1 Chassis complete w Cvrs White models 10A 10C 30A 30C 40A 40C 50A 50C 49P4540 2 Bezel Black models 22A 22C 23C 26A 26C 32A 32C 33C 36A 36C 12A 12C 13C 16A 16C 49P4538 2 Bezel W...

Page 88: ...ower Supply 145W all models 49P4539 Processor Tualitin 1 1GHz models 12A 12C 13C 16A 16C 40A 40C 50A 50C 49P3427 Processor Tualitin 1 2GHz models 22A 22C 23C 26A 26C 33P0809 Processor Tualitin 1 3GHz...

Page 89: ...k 32P5013 Hebrew 32P5014 Hungarian 32P5015 Iceland 32P5016 Italian 32P5017 Japanese 32P5018 Korean 32P5019 LA Spanish 32P5020 Norwegian 32P5021 Polish 32P5022 Portugese 32P5023 Romanian 32P5024 Russia...

Page 90: ...5052 Greek 32P5053 Hebrew 32P5054 Hungarian 32P5055 Iceland 32P5056 Italian 32P5057 Japanese 32P5058 Korean 32P5059 LA Spanish 32P5060 Norwegian 32P5061 Polish 32P5062 Portugese 32P5063 Romanian 32P50...

Page 91: ...A 10A 30A 40A 50A 13F9978 Line Cord models 22A 26A 32A 36A 12A 16A 10A 30A 40A 50A 14F0032 Line Cord 13F9996 Line Cord 14F0068 Line Cord 36L8879 Line Cord models 22C 23C 26C 32C 33C 36C 12C 13C 16C 10...

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Page 93: ...ssword To service a computer with an active and unknown power on password power off the computer and use the following procedure Note On some models this procedure will also remove the administrator p...

Page 94: ...stem unit serial number along with all serialized components for example system board riser card memory and processor At the time of computer manufacture the EPROM will be loaded with the serial numbe...

Page 95: ...ause false errors and unnecessary FRU replacement Use the following information to determine the current level of BIOS installed in the computer the latest BIOS available for the computer and where to...

Page 96: ...cedure 1 Power off the computer and remove the cover 2 Move the system board Virtual clear CMOS BIOS recovery jumper to the ROM recovery position Refer to Identifying parts on the system board on page...

Page 97: ...the monitor to see if it supports Display Power Management Signaling DPMS Automatic Hardware Power Management features Automatic Hardware Power Management can reduce the power states of the computer p...

Page 98: ...r Management menu allow you to enable and disable features that turn on the computer automatically v Serial Port A Ring Detect With this feature set to Enabled and an external modem connected to seria...

Page 99: ...auses hazards to the customer or that makes the equipment unsafe v Before you start the machine ensure that other service representatives and the customer s personnel are not in a hazardous position v...

Page 100: ...mechanical inspection Working near power supplies Removing or installing main units v Before you start to work on the machine unplug the power cord If you cannot unplug it ask the customer to power o...

Page 101: ...ome a victim yourself Switch off power Send another person to get medical aid Safety inspection guide The intent of this inspection guide is to assist you in identifying potentially unsafe conditions...

Page 102: ...dling the part are all at the same charge Notes 1 Use product specific ESD procedures when they exceed the requirements noted here 2 Make sure that the ESD protective devices you use have been certifi...

Page 103: ...ical outlet v Connect to properly wired outlets any equipment that will be attached to this product v When possible use one hand only to connect or disconnect signal cables v Never turn on any equipme...

Page 104: ...er products such as CD ROMs DVD ROM drives fiber optic devices or transmitters are installed note the following v Do not remove the covers Removing the covers of the laser product could result in expo...

Page 105: ...ectrical current supplied to the device The device also might have more than one power cord To remove all electrical current from the device ensure that all power cords are disconnected from the power...

Page 106: ...instala o e configura o v Conecte e desconecte cabos conforme descrito na seguinte tabela ao instalar ou movimentar este produto ou os dispositivos conectados ou ao abrir suas tampas Para Conectar Pa...

Page 107: ...cu o de procedimentos diferentes dos especificados aqui pode resultar em exposi o prejudicial radia o PERIGO Alguns produtos a laser cont m um diodo laser da Classe 3A ou Classe 3B embutido Observe o...

Page 108: ...fonte de energia el trica 1 2 CUIDADO CUIDADO N o coloque nenhum objeto com peso superior a 82 kg 180 lbs sobre dispositivos montados em rack 102 Hardware Maintenance Manual...

Page 109: ...Chapter 10 Related service information 103...

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Page 113: ...Chapter 10 Related service information 107...

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Page 115: ...Chapter 10 Related service information 109...

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Page 117: ...tallation et de configuration v Lorsque vous installez ou que vous d placez le pr sent produit ou des p riph riques qui lui sont raccord s reportez vous aux instructions ci dessous pour connecter et d...

Page 118: ...laser respectez les consignes de r glage et d utilisation des commandes ainsi que les proc dures d crites dans le pr sent document DANGER Certains produits laser contiennent une diode laser de classe...

Page 119: ...ordons d alimentation Pour isoler totalement l unit du r seau lectrique d branchez tous les cordons d alimentation des socles de prise de courant 1 2 ATTENTION Ne posez pas d objet dont le poids d pas...

Page 120: ...sprozeduren anders angegeben v Nur nach den nachfolgend aufgef hrten Anweisungen arbeiten die f r Installation Transport oder ffnen von Geh usen von Personal Computern oder angeschlossenen Einheiten g...

Page 121: ...ng des CD ROM Laufwerks nicht ffnen v Steuer und Einstellelemente sowie Verfahren nur entsprechend den Anweisungen im vorliegenden Handbuch einsetzen Andernfalls kann gef hrliche Laserstrahlung auftre...

Page 122: ...n Server nicht unterbrochen Der Server k nnte auch mehr als ein Netzkabel aufweisen Um die gesamte Stromversorgung des Servers auszuschalten mu sichergestellt werden da alle Netzkabel aus den Netzstec...

Page 123: ...me descritto nella seguente tabella quando si effettuano l installazione la rimozione o l apertura dei coperchi di questo prodotto o delle unit collegate Per collegare Per scollegare 1 SPEGNERE tutti...

Page 124: ...zione a radiazioni pericolose PERICOLO Alcuni prodotti laser contengono all interno un diodo laser di Classe 3A o Classe 3B Prestare attenzione a quanto segue Aprendo l unit vengono emesse radiazioni...

Page 125: ...siano scollegati dalla sorgente di alimentazione 1 2 ATTENZIONE Non poggiare oggetti che pesano pi di 82 kg sulla parte superiore delle unit montate in rack Chapter 10 Related service information 119...

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Page 127: ...Chapter 10 Related service information 121...

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Page 129: ...cribe en la tabla siguiente cuando desee realizar una operaci n de instalaci n de traslado o de apertura de las cubiertas para este producto o para los dispositivos conectados Para la conexin Para la...

Page 130: ...del dispositivo no existe ninguna pieza que requiera mantenimiento v El uso de controles o ajustes o la realizaci n de procedimientos que no sean los que se han especificado aqu pueden dar como resul...

Page 131: ...posible tambi n que el dispositivo tenga m s de un cable de alimentaci n Para eliminar la corriente el ctrica del dispositivo aseg rese de desconectar todos los cables de alimentaci n de la fuente de...

Page 132: ...___________________________ 2 What would you like to see added changed or deleted in this manual ________________________________________________________________ ______________________________________...

Page 133: ...he same adapters attachments in the same locations 4 Have the same address jumpers terminators cabling 5 Have the same software versions and levels 6 Have the same Reference Diagnostics Diskette versi...

Page 134: ...ates other countries or both Intel and Celeron are registered trademarks of Intel Corporation Microsoft Windows and Windows NT are trademarks of Microsoft Corporation in the United States other countr...

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Page 136: ...Part Number 24P2971...

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